review meeting with it secretaries of states/...

© 2012 NeGD | Public Services closer home 1

13th November, 2013

Review meeting with IT Secretaries

of States/ UTs


Agenda 9.00 – 9.15 Opening Remarks Secretary, DeitY

9.15 – 10.30

10.30 – 11.15

11.15 – 12.00

12.00 – 12.45

12.45 – 13.15

13.15 – 14.15

14.15 – 15.00

Programme-wise Review

e-District

Common Service Centres

SWAN

SDC and Cloud Enablement

SSDG

LUNCH

Capacity Building

Dir(GD), DeitY

Dir(GD), DeitY

Dir(AKB), DeitY

SD(RB), DeitY

AD(KB), DeitY

Dir(DS), NeGD

15.00 – 15.45 e-TAAL – review of transactions and progress

of integration

DDG(SD)

15.45 – 16.00 Draft e-mail and internet usage policy DG(NIC)

16.00 – 16.30 BPR on basic transactions Jt. Secretary(eGov)

16.30 – 16.45 Way forward Secretary, DeitY

16.45 – 17.00 Closing Remarks Addl. Secretary, DeitY


e-Transaction Progress


E-Transaction Details SL # State / UT Total Count

e-Transactions in Lakhs (Apr-2012 to Mar-13)

Total Count e-Transactions in Lakhs (1-Apr-13 to 29-Oct-13)

E-Transaction Per

100 Population (1-Apr-13 to 29-Oct-13)

1 Andaman and Nicobar

1.02 0.28

2 Andhra Pradesh 72.26 1312.99 155.08

3 Arunachal Pradesh 10 0.23

4 Assam 15.37 147.56 47.34

5 Bihar 82.09 56.60 5.45

6 Chandigarh 2.25 12.97 123

7 Chhattisgarh 0 92.33 36.15

8 Dadra and Nagar Haveli

0 0.30

9 Daman and Diu 0.03 0.17 6.98

10 Delhi 56.07 55.14 32.91

11 Goa 0.05 3.70 25.4

12 Gujarat 151.52 3118.41 516.43

13 Haryana 57.07 375.54 148.12

14 Himachal Pradesh 4.82 7.50 10.94

15 Jammu and Kashmir 0 9.44 7.53

16 Jharkhand 0.92 28.02 8.5

17 Karnataka 36.87 251.64 41.16

State did not sent data in last State Action Plan Meeting

TOP 5 States / UTs

Bottom 5 States / UTs


E-Transaction Details

State did not sent data in last State Action Plan Meeting

TOP 5 States/ UTs

Bottom 5 States / UTs

SL # State / UT Total Count e-Transactions in Lakhs (Apr-2012 to Mar-13)

Total Count e-Transactions in Lakhs (1-Apr-13 to 29-Oct-13)

Transaction Per

100 Population (1-Apr-13 to 29-Oct-13)

18 Kerala 20.7 47.37 14.19

19 Lakshadweep 0 5.48 850.8

20 Madhya Pradesh 444.36 61.21

21 Maharashtra 104.67 1058.41 94.19

22 Manipur 0.16 0.47 1.73

23 Meghalaya 3.17 8.03 27.08

24 Mizoram 0.12 1.76 16.13

25 Nagaland 0.28 0.65 3.28

26 Odisha 37.54 123.58 29.46

27 Puducherry 3.35 1.20 9.64

28 Punjab 31.68 11.45 4.13

29 Rajasthan 112.14 332.10 48.4

30 Sikkim 0.24 0.16

31 Tamil Nadu 98.08 91.80 12.73

32 Tripura 13.01 6.33 17.24

33 Uttar Pradesh 1115.6 401.77 20.07

34 Uttarakhand 4.96 42.13 41.65

35 West Bengal 62.96 82.45 9.01


Pending Utilization Certificates

STATUS OF UC PENDING AS ON 1.10.2013(AS PER UC MONITORING SYSTEM)

(GIA RELEASED UPTO 31.3.2012)

Sl.No. States/UTs

SWAN CSC CB SSDG

E-District

MMP SDC TOTAL

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

1 Uttar Pradesh 0.00 3519.54 59.33 33.75 280.00 0.00 3892.62

2 Bihar 0.00 1004.56 188.90 471.37 320.00 364.00 2348.83

3 Assam 0.00 1401.23 0.00 0.00 890.60 0.39 2292.22

4 Maharashtra 0.00 1444.00 0.00 230.63 412.27 0.00 2086.90

5 Gujarat 0.00 613.00 117.55 0.00 1002.91 0.00 1733.46

6 Kerala 0.00 45.00 0.00 460.04 505.85 162.17 1173.06

7 Tamil Nadu 0.00 529.25 42.84 149.26 175.49 81.51 978.35

8 A & Nicobar 0.00 0.00 87.72 226.46 10.00 612.00 936.18

9 Andhra Pradesh 0.00 929.15 0.00 0.00 0.00 0.00 929.15

10 Madhya Pradesh 0.00 724.18 0.00 0.00 0.00 0.00 724.18 7



SL.No. States/Uts

SWAN CSC CB SSDG

E-District

MMP SDC TOTAL

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

11

Himachal

Pradesh 10.29 180.59 26.10 22.93 90.00 349.00 678.91

12 Haryana 0.00 207.65 87.10 306.25 0.00 12.37 613.37

13 Lakshadweep 0.00 0.00 88.45 0.00 10.00 472.00 570.45

14 Orissa 0.00 0.00 0.00 0.00 561.21 0.00 561.21

15 Meghalaya 0.00 0.00 0.00 0.00 226.64 296.00 522.64

16 Chhattisgarh 0.00 0.00 0.00 0.00 520.28 0.00 520.28

17 Goa 0.00 0.00 13.88 149.02 161.42 180.00 504.32

18 West Bengal 101.07 0.00 50.56 315.18 20.00 0.00 486.81

19 Tripura 0.00 0.00 0.00 274.30 202.50 0 476.80

20 Chandigarh 0.00 0.00 126.00 193.07 20.00 0.00 339.07

21 Sikkim 0.00 0.00 26.74 190.54 112.35 0.00 329.63

22 Daman & Diu 40.00 0.00 165.91 0.00 89.61 0.00 295.52 8



SL.No. States/Uts

SWAN CSC CB SSDG

E-District

MMP SDC TOTAL

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

Pending

UC

(Rs.in

lakhs)

23

Arunachal

Pradesh 0.00 0.00 0.00 0.01 0.00 293.00 293.01

24 Mizoram 0.00 13.28 0.00 0.00 0.00 1.31 14.59

25 Nagaland 0.00 0.18 0.00 0.00 0.00 0.00 0.18

26

Jammu &

Kashmir 0.00 0.00 0.00 0.00 0.00 0.00 0.00

27 Jharkhand 0.00 0.00 0.00 0.00 0.00 0.00 0.00

28 Karnataka 0.00 0.00 0.00 0.00 0.00 0.00 0.00

29 Manipur 0.00 0.00 0.00 0.00 0.00 0.00 0.00

30 Punjab 0.00 0.00 0.00 0.00 0.00 0.00 0.00

31 Rajasthan 0.00 0.00 0.00 0.00 0.00 0.00 0.00

32 Uttrakhand 0.00 0.00 0.00 0.00 0.00 0.00 0.00

33

Dadar & Nagar

Haveli 0.00 0.00 0.00 0.00 0.00 0.00 0.00

34 NCT Delhi 0.00 0.00 0.00 0.00 0.00 0.00 0.00

35 Puducherry 0.00 0.00 0.00 0.00 0.00 0.00 0.00

TOTAL AMOUNT 151.36 10611.61 1081.08 3022.81 5611.13 3063.45 23541.44 9


Financial Progress

State/UT

Financial Progress '13-14 (in Rs. Cr)

Unspent Balance as on 01-10-13

Funds Requirement for '13-14

Funds Received in '13-14

Total Expendit

ure in '13-14 ACA GIA Total ACA GIA Total ACA GIA Total

Andaman and Nicobar 5.11 6.72 11.83 2.33 2.12 4.45 3.75 0.00 3.75 2.31

Andhra Pradesh 23.52 18.76 42.28 62.97 75.95 138.92 26.22 21.38 47.60 23.61

Arunachal Pradesh 11.78 7.82 19.60 12.74 19.77 32.51 0.00 0.25 0.25 2.04

Assam 40.41 33.30 73.71 78.03 97.84 175.87 29.97 21.63 51.35 27.97

Bihar

Chandigarh 0.00 3.10 3.10 0.18 6.68 7.05 0.21 0.00 0.21 0.34

Chhattisgarh 16.4 4.99 21.39 20.24 24.72 44.96 3.6 0 3.6 8.92

Dadra and Nagar Haveli 92.12 67.97 160.09 174.15 224.97 399.31 60.00 43.25 102.76 62.89

Daman and Diu

-

4.25

4.25

0.52

4.52

5.04

-

-

-

0.10

Delhi 0.00 2.47 7.20 0.00 2.70 34.61 0.00 2.70 7.43 0.22

Goa 5.27 4.44 9.71 1.20 0.00 1.20 0.00 0.00 0.00 11.19 11

State/UT





Total Expendit


Gujarat

3.58

10.87

14.45

6.00

51.00

57.00 -

-

-

77.93

Haryana

18.17

12.12

30.29

39.42

19.39

58.81

1.25 -

1.25

13.77

Himachal Pradesh 27.64 27.96 55.60 3.81 8.81 12.62 0.00 0.00 0.00 6.15

Jammu and Kashmir 6.27 0.00 6.27 20.31 24.32 44.64 1.08 10.42 11.50 1.77

Jharkhand 21.46 0 21.46 14.42 39.53 53.95 2.96 24.65 27.61 25.04

Karnataka 15.67 3.85 19.52 66.50 43.62 110.12 6.00 14.77 20.77 12.26

Kerala 13.65 13.03 26.68 13.94 37.23 51.17 0 0 0 5.83

Lakshadweep 0.08 7.44 7.52 0.90 20.15 21.05 0.00 0.00 0.00 0.21

Madhya Pradesh

7.80 17.02 24.82 25.62 45.28 128.41 11.61 11.22 22.83 10.55

Maharashtra 12.93 33.10 45.67 29.60 85.64 115.24 3.00 0.00 14.19 49.47

Manipur 4.55 2.70 7.28 8.91 13.79 22.64 1.87 3.68 5.55 5.50

Meghalaya 6.35 -0.18 6.17 7.09 12.16 19.25 0.00 0.00 0.00 5.65

Mizoram 0.13 0.57 0.70 5.11 14.42 19.53 0.00 0.00 0.00 16.28 12

State/UT





Total Expendit


Nagaland 7.10 3.39 10.49 4.24 13.13 17.37 0.00 0.00 0.00 2.39

Odisha 21.01 -7.07 13.54 57.49 66.99 124.48 0.00 0.00 0.00 18.48

Puducherry 1.59 5.32 6.91 7.22 7.45 14.67 0.00 0.00 0.00 4.02

Punjab 5.73 17.48 23.20 17.65 66.34 83.10 0.00 12.94 12.94 3.80

Rajasthan 21.10 -0.23 20.87 26.97 62.24 89.20 0.00 25.02 25.02 5.93

Sikkim 0.00 0.83 0.83 10.75 19.65 32.54 0.00 0.00 0.00 35.70

Tamil Nadu -12.19 1.65 -10.55 15.57 32.52 48.09 4.21 3.82 8.03 6.91

Tripura 1.87 1.66 1.66 10.20 13.57 23.77 2.66 0.00 2.66 11.15

Uttar Pradesh 16.09 8.57 24.66 38.50 53.91 92.41 18.65 0.00 18.65 92.02

Uttarakhand 0.71 6.01 6.72 1.51 10.92 12.44 0.00 0.00 0.00 2.25

West Bengal 1.78 13.84 15.62 36.93 34.11 71.04 0.45 0.00 0.45 6.02 13


Programme wise review


e-District

DPR Approval 35 DPRs approved by EC

SPMU Selection Selected in 33 States/UTs

SI Selection/Contract Signing

DeGS formation 21 States / UTs have 100%

DeGS

District Project Manager Hiring

Only 6 States have completed hiring

Apex Committee Meeting (Imp model)

SPMU Contract Signing Selected in 27 States/UTs

9

Implementation Target FY2013-14 set by States/UTs

292 Districts

23 States / UTs meeting convened

Activities Status Important Project Information

Fund Release & UCs Rs. 153.97 Crs GIA

Released

SI RFP Release 8

SPMU selected in 33 States/ UTs

S. No

State SPMU Selected

1 Andaman & Nicobar Not Selected

2 Andhra Pradesh State Selected

3 Arunachal Pradesh Wipro

4 Assam Wipro

5 Bihar EY

6 Chandigarh KPMG

7 Chhattisgarh PwC

8 D & N Haveli Wipro

9 Daman & Diu Wipro

10 Delhi Wipro

11 Goa EY

12 Gujarat EY

13 Haryana KPMG

14 Himachal Pradesh Wipro

15 Jammu & Kashmir EY

16 Jharkhand PwC

17 Karnataka Wipro

18 Kerala Wipro

S. No

State SPMU Selected

19 Lakshadweep Not Selected

20 Madhya Pradesh EY

21 Maharashtra PwC

22 Manipur Wipro

23 Meghalaya PwC

24 Mizoram Wipro

25 Nagaland EY

26 Odisha Wipro

27 Puducherry KPMG

28 Punjab Wipro

29 Rajasthan PwC

30 Sikkim PwC

31 Tamil Nadu PwC

32 Tripura KPMG

33 Uttar Pradesh EY

34 Uttarakhand KPMG

35 West Bengal Wipro

* 4 additional districts has been created

Lakshadweep and Andaman & Nicobar Expedite decision on SPMU selection process

17

SPMU Contract Signing Completed in 29 States/UTs S. No

State Status of SPMU

Contract

1 Andaman & Nicobar Not Selected

2 Andhra Pradesh Signed

3 Arunachal Pradesh Signed

4 Assam Signed

5 Bihar Signed

6 Chandigarh Signed

7 Chhattisgarh Signed

8 D & N Haveli Signed

9 Daman & Diu Signed

10 Delhi Signed

11 Goa Not Signed

12 Gujarat Signed

13 Haryana Signed

14 Himachal Pradesh Not Signed

15 Jammu & Kashmir Signed

16 Jharkhand Signed

17 Karnataka Not Signed

18 Kerala Signed

S. No

State Status of SPMU

Contract

19 Lakshadweep Not Selected

20 Madhya Pradesh Signed

21 Maharashtra Signed

22 Manipur Signed

23 Meghalaya Signed

24 Mizoram Signed

25 Nagaland Signed

26 Odisha Signed

27 Puducherry Signed

28 Punjab Signed

29 Rajasthan Not Signed

30 Sikkim Signed

31 Tamil Nadu Signed

32 Tripura Signed

33 Uttar Pradesh Signed

34 Uttarakhand Signed

35 West Bengal Signed

HP |Complete the signing of SPMU contract Rajasthan | Expedite the BG vetting process and sign contract Goa | All issues resolved, expedite contract signing Karnataka |Expedite process

18

Formation of DeGS completed in 21 States/ UTs; 5 States / UTs have NIL DeGS

S. No State Total No. of Districts

District with DeGS Formation

Completed

1 Andaman & Nicobar 3 3

2 Andhra Pradesh 23 23

3 Arunachal Pradesh 16 16

4 Assam 27 2

5 Bihar 38 20

6 Chandigarh 1 1

7 Chhattisgarh 27 0

8 D & N Haveli 1 0

9 Daman & Diu 2 1

10 Delhi 11 9

11 Goa 2 2

12 Gujarat 26 26

13 Haryana 21 21

14 Himachal Pradesh 12 12

15 Jammu & Kashmir 22 22

16 Jharkhand 24 24

17 Karnataka 30 0

18 Kerala 14 14

S. No State Total No. of Districts

District with DeGS Formation Completed

19 Lakshadweep 1 0

20 Madhya Pradesh 51 * 50

21 Maharashtra 35 35

22 Manipur 9 9

23 Meghalaya 11* 7

24 Mizoram 8 8

25 Nagaland 11 11

26 Odisha 30 30

27 Puducherry 2 0

28 Punjab 22 22

29 Rajasthan 33 33

30 Sikkim 4 1

31 Tamil Nadu 32 27

32 Tripura 8 8

33 Uttar Pradesh 75 75

34 Uttarakhand 13 13

35 West Bengal 18 13

* 1 additional district has been created

** 4 additional districts has been created 19

District Project manager Hiring completed in 6 States/UTs S. No

State DPMs Hired

1 Andaman & Nicobar Not Initiated

2 Andhra Pradesh 21 out of 23

3 Arunachal Pradesh Advt. Floated

4 Assam 19 out of 27

5 Bihar Not Initiated

6 Chandigarh Not Initiated

7 Chhattisgarh 16 out of 27

8 D & N Haveli Shortlisting Completed

9 Daman & Diu Not Initiated

10 Delhi Not Initiated

11 Goa 1 out of 2

12 Gujarat Not Initiated

13 Haryana App. under screening

14 Himachal Pradesh Not Initiated

15 Jammu & Kashmir Not Initiated

16 Jharkhand Shortlisting in

progress

17 Karnataka Not Initiated

18 Kerala Interviews in

progress

S. No

State DPMs Hired

19 Lakshadweep Employee of

LITSS to work as

DPM

20 Madhya Pradesh PSM Employees to

work as DPMs

21 Maharashtra Completed

22 Manipur Completed

23 Meghalaya 6 out of 11

24 Mizoram Completed

25 Nagaland Completed

26 Odisha 27 out of 28

27 Puducherry Offer letter not

given

28 Punjab Completed

29 Rajasthan Completed

30 Sikkim Completed

31 Tamil Nadu DMs to Select

32 Tripura Not Initiated

33 Uttar Pradesh 32 out of 69

34 Uttarakhand Not Initiated

35 West Bengal Not Initiated

Not Initiated = 12 In Progress = 16 Completed = 7

20

State Apex Committee Meeting for approvals on State-wide rollout Strategy convened in 23 States/ UTs

S. No

State Status

1 Andaman & Nicobar Not Convened

2 Andhra Pradesh Convened

3 Arunachal Pradesh Convened

4 Assam Convened

5 Bihar Not Convened

6 Chandigarh Convened

7 Chhattisgarh Convened

8 D & N Haveli Not Convened

9 Daman & Diu Convened

10 Delhi Convened

11 Goa Convened

12 Gujarat Convened

13 Haryana Convened

14 Himachal Pradesh Not Convened

15 Jammu & Kashmir Not Convened

16 Jharkhand Convened

17 Karnataka Not Convened

18 Kerala Not Convened

S. No

State Status

19 Lakshadweep Not convened

20 Madhya Pradesh Convened

21 Maharashtra Convened

22 Manipur Convened

23 Meghalaya Convened

24 Mizoram Convened

25 Nagaland Not Convened

26 Odisha Convened

27 Puducherry Convened

28 Punjab Convened

29 Rajasthan Convened

30 Sikkim Convened

31 Tamil Nadu Not Convened

32 Tripura Not Convened

33 Uttar Pradesh Convened

34 Uttarakhand Not Convened

35 West Bengal Convened

States where implementation strategy has not been ratified by Apex Committee

------ Convene Apex Committee meeting at the earliest.

States/UTs yet to decide on the implementation strategy may also explore NIC’s ServicePlus

21

9 States/UTs have selected of SI (this includes 2 NIC States)

S. No State Agency Selected

1 Andhra Pradesh State Selected

2 Assam M/s Medhassu

3 Kerala NIC + Agencies

4 Madhya Pradesh NIC + Agencies

5 Maharashtra M/s MahaOnline

6 Mizoram M/s Interlace

7 Odisha Pilot SI to rollout 6 pilot services across the State (M/s SRIT)

8 Rajasthan M/s Aurion Pro Solution

9 Uttar Pradesh M/s Trimax for zone 1

M/s Trimax for zone 1 (35 Districts) + SDC

SI to be selected for zone 2 (34 Districts)

NIC States |MoU needs to be signed with NIC AP | Communicate formally the completion of SI selection to DeitY Other States | Expedite implementation to meet March 2014 target

22

8 States/UTs have released SI RFP; 5 to select NIC as the NIC

S. No State Status

1 Arunachal Pradesh RFP issued on 8th

October 2013

2 Chhattisgarh 3 bids received; Bid-evaluation in progress

3 Manipur 2 bids received; State is deciding to re-tender

4 Odisha For RFP of non-pilot services , corrigendum to be issued

5 Puducherry RFP issued on 9th October 2013

6 Punjab 4 bids received; Tech evaluation underway

7 Tamil Nadu 3 bids received; Tech evaluation in progress

8 West Bengal RFP issued on 19th August 2013

Expedite the SI selection

5 States have decided to select NIC as the SI

1. Gujarat 2. Meghalaya 3. Chandigarh 4. Delhi 5. Sikkim

Expedite to formalize selection by deciding SLAs and signing MoU with NIC Release RFP for components not in scope of NIC Haryana | Send a formal communication on selection of ESDA as SI

23

Non-pilot District Launch Target Set by States/UTs for FY2013-14 is 292 districts (Manesar & Hyderabad Meet)

S. No State Committed Target

1 Andaman & Nicobar Not set

2 Andhra Pradesh 200 additional services

3 Arunachal Pradesh Not set

4 Assam 18

5 Bihar 5

6 Chandigarh 1

7 Chhattisgarh 6

8 D & N Haveli 1

9 Daman & Diu 1

10 Delhi 11

11 Goa 2

12 Gujarat 26

13 Haryana 3

14 Himachal Pradesh 3

15 Jammu & Kashmir 4

16 Jharkhand 4

17 Karnataka Not Set

18 Kerala 23 additional services

S. No State Committed Target

19 Lakshadweep Not set

20 Madhya Pradesh -

21 Maharashtra 32

22 Manipur Not set

23 Meghalaya 1

24 Mizoram 7

25 Nagaland 3

26 Odisha 26

27 Puducherry 2

28 Punjab 20

29 Rajasthan 31

30 Sikkim 4

31 Tamil Nadu Not set

32 Tripura 1

33 Uttar Pradesh 69

34 Uttarakhand 3

35 West Bengal 8

24

Fund Release Status | Total Released: Rs. 153.97 Crs (GIA) S.

No State/UT Total

Outlay GIA ACA FY

2011-12

FY 2012-

13

FY 2013-14

Total Cumulative

Release (GIA)

Budgeted ACA FY2013-

14

1 Andaman & Nicobar

1193.72 978.72 215 10 - - 10.00 0.00

2 Andhra Pradesh 6143.85 4495.52 1648.33 350.83 171.93 - 522.76 768.00

3 Arunachal Pradesh

4272.4 3128.75 1143.66 453.82 - - 453.82 0.00

4 Assam 6587.72 4796.05 1791.67 250 640.60 - 890.60 836.00

5 Bihar 8776.37 6339.7 2436.67 320 - - 320.00 186.00

6 Chandigarh 658.62 586.96 71.67 20 - - 20.00 0.00

7 Chhattisgarh 5997.18 4535.83 1461.35 520.88 - - 520.88 162.00

8 D & N Haveli 699.12 627.46 71.67 10 - 122.88 132.88 0.00

9 Daman & Diu 934.39 791.05 143.33 92.81 65.40 158.21 0.00

10 Delhi 3152.57 2364.94 787.63 0 472.99 472.99 0.00

11 Goa 950.43 807.1 143.33 161.42 - - 161.42 29.00

12 Gujarat 6877.87 5014.54 1863.33 1003.00 - - 1003.00 0.00

13 Haryana 5225.59 3792.25 1433.33 - - - - 85.00

14 Himachal Pradesh 2292.55 1741.93 550.62 90 - - 90.00 256.00

15 Jammu & Kashmir 5904.73 4328.06 1576.67 50 - 842.18 892.18 0.00

16 Jharkhand 5968.34 4320 1648.33 240 - 756.77 996.77 0.00

17 Karnataka 7851.02 5701.02 2150 10 - - 10.00 0.00

18 Kerala 3389.26 2529.26 860 505.85 - - 505.85 401.00

All figures Rs. In lakhs 25

Fund Release Status | Total Released: Rs. 153.97 Crs (GIA) S.

No State/UT Total

Outlay GIA ACA FY

2011-12

FY 2012-

13

FY 2013-14

Total Cumulative

Release (GIA)

Budgeted ACA

FY2013-14

19 Lakshadweep 685.9 614.23 71.67 122.85 - - 122.85 0.00

20 Madhya Pradesh 11502.88 8277.88 3225 490 1165.58 - 1655.58 1451.00

21 Maharashtra 7058.66 5276.26 1782.4 412.27 - - 412.27 160.00

22 Manipur 2385.89 1740.89 645 348.18 - - 348.18 0.00

23 Meghalaya 1927.42 1426.03 501.39 226.64 - - 226.64 0.00

24 Mizoram 1888.88 1409.38 479.5 228.26 - - 228.26 224.00

25 Nagaland 3191.5 2403.17 788.33 120 292.03 - 412.03 0.00

26 Odisha 7110.63 5103.97 2006.67 561.21 - - 561.21 935.00

27 Puducherry 1162.72 906.05 256.67 40 - - 40.00 0.00

28 Punjab 4848.36 3558.36 1290 10 701.67 20.31 731.98 0.00

29 Rajasthan 7858.49 5636.83 2221.67 120 - 1007.36 1127.36 0.00

30 Sikkim 1098.21 811.76 286.45 162.35 - - 162.35 0.00

31 Tamil Nadu 6685.67 4822.34 1863.33 175.49 - - 175.49 0.00

32 Tripura 1746.99 1429.95 317.04 285.99 - - 285.99 0.00

33 Uttar Pradesh 17339.27 12394.27 4945 280 998.24 - 1278.24 2306.00

34 Uttarakhand 3176.66 2316.66 860 90 - - 90.00 0.00

35 West Bengal 4032.39 2885.73 1146.67 180 - - 180.00 534.00

Total 160576.25 117892.9 42683.38 7941.86 4232.57 3222.49 15396.92 8333.00

All figures Rs. In lakhs 26

Status of UC pending as on 1.10.2013 (As per UC monitoring system) for GIA Released upto 31.03.2012 | Total eDistrict un-spend Amount is Rs. 56.11 Crs

S. No

State Unspend Fund (Rs. In

lakhs)

1 Andaman & Nicobar 10.00

2 Andhra Pradesh* 0.00

3 Arunachal Pradesh 0.00

4 Assam* 890.60

5 Bihar* 320.00

6 Chandigarh 20.00

7 Chhattisgarh 520.28

8 D & N Haveli 0.00

9 Daman & Diu 89.61

10 Delhi 0.00

11 Goa 161.42

12 Gujarat* 1002.91

13 Haryana* 0.00

14 Himachal Pradesh* 90.00

15 Jammu & Kashmir 0.00

16 Jharkhand 0.00

17 Karnataka 0.00

18 Kerala* 505.85

S. No

State Unspend Fund (Rs. In

lakhs)

19 Lakshadweep 10.00

20 Madhya Pradesh* 0.00

21 Maharashtra* 412.27

22 Manipur 0.00

23 Meghalaya 226.64

24 Mizoram* 0.00

25 Nagaland* 0.00

26 Odisha 561.21

27 Puducherry 0.00

28 Punjab 0.00

29 Rajasthan 0.00

30 Sikkim 112.35

31 Tamil Nadu* 175.49

32 Tripura 202.50

33 Uttar Pradesh* 280.00

34 Uttarakhand 0.00

35 West Bengal 20.00

Total eDistrict un-spend Amount is Rs. 56.11 Crs States/ UTs with UC pending should utilize the fund or surrender so that fresh funds can be released in the current FY2013-14 for eDistrict implementation

All figures Rs. In lakhs

* The State/UT has un-

spend amount under

CSC

27


CSC Scheme


CSC Scheme

Operational CSCs Connectivity

• BSNL

• VSAT

Solar Power Backup MSA Extension Status CSC Transactions:

• Transacting CSCs

• Average Transactions Per CSC

Funds Released


Rural Rollout Vs Registration

• Only Online Monitoring Tool (OMT) data to be accepted from October 2013

• 104,247 CSCs registered out of 127,589 reported operational

• Actions to be taken

• Complete registration of 23,342 CSCs

• De-register non-functional CSCs from OMT

• Ensure VLE profile details are current

• States with more registered CSCs than reported operational:

• Tripura, Kerala, Jharkhand, Jammu & Kashmir, Pondicherry, Mizoram, Maharashtra, Andaman & Nicobar, Karnataka, Sikkim

• Difference between CSCs reported as Operational & CSCs Registered on OMT

100% 25%-50% 10%-24% <10%

Lakshadweep •Tamil Nadu •Andhra Pradesh •Himachal Pradesh •Madhya Pradesh •Meghalaya •Orissa

•Arunachal Pradesh •Rajasthan •Chhattisgarh •Uttar Pradesh •Bihar

•Gujarat •West Bengal •Nagaland •Uttarakhand •Assam •Manipur •Punjab


SCA Selection Pending

• States which have to complete SCA selection process:

• Chhattisgarh

• Delhi

• Goa

• Haryana

• Jharkhand

• Karnataka

• Tamil Nadu

• Uttarakhand


Connectivity

• As on 30th September 2013

• Operational CSCs: 127,589

• Connected CSCs: 112,081

• Connected with BSNL: 44,644

• Connected with VSAT: 23,758

• Connected with data card: 20,786

• Connected with others: 22,893

• States to ensure registration of all connected CSCs

• Only 104,247 of 112,081 connected CSCs registered

• 7834 connected CSCs to be registered


VSAT Installation Status

# State Total VSATs

Sanctioned

SACFA/ WPC

Clearance

Received

SACFA/

WPC

Pending at

DoT

Installation

Completed

Installation

Pending Remarks

1 Arunachal

Pradesh 90

78 5 45 33 Power Issue; Alternate

temporary power source

required

2 Assam 354 345 0 205 140 Platform Construction

Required

3 Himachal

Pradesh 361

298 19 185 113

4 Manipur 355 319 21 197 122 Platform Construction

Required

5 Meghalaya 147 147 0 136 11

6 Mizoram 136 135 0 102 33 VLEs to be reappointed

7 Nagaland 127 75 3 15 60

8 Tripura 145 140 0 82 58 Platform Construction

Required

9 Uttarakhand 207 205 1 192 13

10 Jammu &

Kashmir 37

33 0 18 15 Platform Construction

Required

11 Jharkhand 326 0 277 - -

12 Rajasthan 167 - - -

Grand Total 2452 1,775 326 1177 598


Solar Power Backup

S.No. State Status on

Submission of

Solar Proposal

Date of

Submission

Proposal

Value

(cr)

Approve

d

(Y/N)

Actual No. of

CSCs Planned

(1:6 ratio)

No. of CSCs

Proposed for

Solar

Funds

sanctioned

No. of

CSCs

Installed

1 Arunachal

Pradesh

Submitted 17.04.2013 Rs. 6.83. N 200 200

2 Assam Submitted 28.05.2013 Rs.3.24 N 4375 210

3 Tripura No. Proposal was

rejected by the

State Finance

dept; would be

pursued in FY 14-

15

- N 145

-

4 Himachal

Pradesh

Proposal under

preparation by the

State

- N 3372 -

5 Meghalaya Submitted 07.03.2013 Rs. 4.32. N 225 225

6 Manipur Submitted Rs. 14.70 Y 399 399 Y 287

7 Mizoram Submitted May 2013 Rs. 11 Y 136 136 N 0

8 Nagaland Submitted 31.07.2013 N 220 220

9 Uttarakhand Not submitted - N 2804 -

10 Jammu &

Kashmir

Submitted 29.03.2013 N 1109 792


MSA Status in States

• MSA expired but decision to extend pending • Andhra Pradesh

• Chhattisgarh

• Himachal Pradesh

• Madhya Pradesh

• Manipur

• Meghalaya

• Mizoram

• Orissa

• Puducherry

• Uttarakhand

• MSA to expire by March 2014 • Orissa


CSC Scheme – Transacting CSCs vs. Uptime

States with more CSCs showing uptime than

reported transacting : • Assam, Bihar, Jharkhand, Manipur, Mizoram, Nagaland, Orissa, Rajasthan,

Tripura, Uttarakhand

Difference between Transacting CSCs & CSCs showing Uptime:

> 80% 50%-79% 25-49% 0-25% 0%

•Chandigarh •Gujarat •Karnataka •Lakshadweep •Madhya Pradesh •Tamil Nadu

Kerala •Andhra Pradesh •Chhattisgarh •Himachal Pradesh •Meghalaya •Puducherry •Uttar Pradesh •West Bengal

•Andaman & Nicobar •Arunachal Pradesh •Jammu & Kashmir •Maharashtra •Punjab

•Delhi •Sikkim


CSC Scheme – Monthly Average Transaction Per CSC

>400 300-400 200-299 <200 0

•Andaman & Nicobar •Andhra Pradesh •Chandigarh •Gujarat •Jammu & Kashmir •Karnataka •Kerala

•Tamil Nadu

•Himachal Pradesh •Jharkhand •Rajasthan •Tripura •West Bengal

•Arunachal Pradesh •Assam •Bihar •Chhattisgarh •Lakshadweep •Madhya Pradesh •Maharashtra •Manipur •Meghalaya •Mizoram •Nagaland •Orissa •Puducherry •Punjab •Uttar Pradesh •Uttarakhand

• Delhi • Sikkim


E-Taal Integration for Transactions

• Total transactions :

• Reported By SDA(Jan-Aug 2013) :1296 lakh • Etaal :345 lakhs

• Integrations underway:

• State : MahaOnline, e-Mitra, LMK (Himachal Pradesh), MP Online

• SCA: Aisect, Basix, CMS, Srei, Spanco, Vayam,Bangalore1 • Steps for Integration:

• Seed OMT IDs in portal’s transactional database • Register Service Portal with eTaal • Generate Service codes (CSC SPV) • Develop & integrate web service


Financial Position

S.NO STATES/UT Unspent Amt. (GIA)

1 Andaman & Nicobar Islands 98,799

2 Andhra Pradesh 9,29,15,088

3 Arunachal Pradesh 12

4 Assam 14,01,23,665

5 Bihar 5,53,25, 874

6 Gujarat 6,12,56,160

7 Haryana 2,07,65,716

8 Kerala 1,35,000

9 Madhya Pradesh 15,98,75,780

10 Maharashtra 14,44,12,500

11 Meghalaya 12,57,428

12 Tamil Nadu 4,48,68,189

13 West Bengal 4,23,15,266

Proposal for CSC 2.0

Common Services Centers

The Way Forward

Lessons from CSC Scheme

Equitable access not yet achieved

Need for

Integrated Approach

Availability of access point & online services

Standardized services across CSCs:

CSC Scheme Portal

Augment SDA’s capacity to implement CSC Scheme

• Implementation & monitoring

• Service enablement

• Flexible implementation framework

Involvement of local government officials (district/block) critical

• Direct relationship with and control over VLE

Upgrade CSC infrastructure to offer greater range of services

Financial sustainability depends on service availability and not revenue support

• G2C Services critical

• Transaction based model

• Standardized commission sharing

Strengthening VLE capacity to delivery services

• Training and capacity building

• Grievance redressal

• Technical Support

Franchisee model successful

• VLE is entrepreneur

• National branding

• Standard bouquet of services

CSC 2.0: The Proposal • Objective:

– Non-discriminatory access to services to rural citizens

– Operationalizing CSC Network – Enablement of online services

• 250,000 CSCs- one per Gram Panchayat: – Integrate existing 100,000 CSCs

• Upgrade and relocate as needed

– Operationalise 150,000 additional CSCs

– Located at: • GP Office/ RGSK/ NOFN

terminates/ any other public building

• Scheme to run over 3 years

“The Scheme for Common Services Centers or eKiosks

will be suitably repositioned to be a network of Panchayat-level Bharat Nirman Common

Service Centers to provide government services to citizens in rural areas.”-

Hon’ble President to the Joint Session of the Parliament on 4th

June 2009

Electronic Service Delivery Bill

Ensure equitable citizen access to electronic

services, especially in rural areas, through

internet enabled kiosks

CSC 2.0: Salient Features • CSC: Digital Knowledge

Centers

– Infrastructure:

• 3 Computers + printer + scanner + web cam

• Solar power backup

• Connectivity through NOFN

– 1 in each GP

– Common national branding

• Standardized Service Availability

– G2C & B2C

Standardization of Services Across all CSCs

Assisted Access & Services focused on enhancing Governance, Social Welfare, Education, Skilling, Health, Agriculture,

Access/Digital Literacy, BN, Utility

• Government to Citizen Services: e-District, DBT, Passport, UIDAI, etc

• Government to Government Services: Augment existing initiatives (RGPSA etc), e-literacy and capacity building for government staff and citizens, Data Digitization, Field workforce support

• E-learning & Skilling: Distance learning, skills studios, assessment and testing, virtual job interviews, etc

• Digital Literacy: One person in every household

Integrated Approach: Availability of access point & online services

CSC 2.0: Key Scheme Components State Designated

Agency (SDA)

State Project Management Unit (SPMU)

CSC Network

Help Desk

State CSC Portal

Technical Support Team

• SPMU: – Flexible institutional framework – Service rendering: QoS and SLA enforcement

• Helpdesk – VLE grievance redressal + support

• State CSC Scheme Portal – Integrated with G2C + B2C Service provider portals – Cash Management & Payment Settlement – MIS reporting & Transaction reconciliation – Hosted at SDC

• Technical Support Team – State & District level technical support teams (FMS) – Resolving connectivity & Power backup issues

SDA has the flexibility to decide implementation framework

• State can develop components in-house

or

• Outsource the implementation to private partner

CSC 2.0: Implementation Framework & Strategy

DeiTY

NPMU CSC SPV

State/SDA

DEGS

VLE

• Private local VLE to operate CSC

• DeGS empowered to operationalise CSC Network

• State Designated Agency (SDA) capacity augmented

– To work under aegis of IT Dept.

DEITY: Overall project implementation,

monitoring and funding

• National Project Management Unit (Online

Monitoring Tool)

•CSC SPV: National Service Provider (Apna

CSC Portal), Training & Capacity Building

CSC 2.0: Financial Model

• Self-sustaining: Income through online service delivery

Transaction based Sustainable Model

• Shared between the VLE, DeGS, SDA and other

• Commission structure for G2C standardized by State

• Paid by the service provider or by the citizen

Commission Sharing

• Implementation and management of all components of the CSC Scheme

• Hiring additional manpower

• Upgrading infrastructure

• Awareness and publicity

• Service enablement

• Training and capacity building

• Assessment and monitoring

• Other administrative expenses

Financial strengthening of SDA and DeGS through income earned

Financial Support from GoI for 36 Months

Village Level Entrepreneur:

• Self-sustaining from commission earned through service delivery

• Support from DeGS: Connectivity, Electricity , Solar Backup

District e-Governance Society:

• Manpower

• Training and Capacity Building

• Awareness and Communications

• Infrastructure Support for CSCs- Connectivity, Electricity, Solar Backup

• Administrative Expenses

State Designated Agency:

• State Project Management Unit: Manpower + Gap Infrastructure

• State CSC Portal: Seed funding for development + maintenance + STQ testing

• Help Desk: Manpower + Gap infrastructure

• Technical Service Provider: Manpower


National Project Management Unit:

• Manpower + Online Monitoring Tool


CSC SPV- National Service Provider:

• Self-sustaining from commission earned through service delivery

Transaction Highlights (Apr 12- March 13) • As per the data available, during the period of April 2012 to March

2013: – # of unique CSCs reporting transactions: 78,895 – Total transactions undertaken: 11.67 crores – Total transaction value: Rs. 3190 crores

184 161

177

145 162

186

246

213 188

355

162 168

48 53 59 59 51 52 50 51 50 39 40 48

0

50

100

150

200

250

300

350

400

Apr-2012 Jun-2012 Aug-2012 Oct-2012 Dec-2012 Feb-2013

Avg. Transactions per CSC Percent of transacting CSC

Transaction Details by Type (Apr 12- March 13)

B2C 2.06%

Financial Inclusion

9.46%

G2C 67.73%

Telecom 4.15%

Ticketing 0.22%

Utility 16.32%

Education 0.05%

G2C Transactions By Type (Apr 12- March 13)

e-district 3.45%

Education 4.19% Election

0.74%

Employment Exchange

0.90%

Excise & Taxation 0.63%

Land Records 23.06%

Others 14.66%

PAN Card 0.04%

UID 9.39%

Welfare 7.49%

Certificates 31.80%

PDS/Ration Card 3.64%

Passport 0.01%

E-District Transactions (Apr 12- March 13)

State

CSCs Offering e-District Services

# of Transactions

Avg Transaction

per CSC (eDistrict)

Avg Transactions

per CSC in State

% Transacting CSCs

(eDistrict) % Transacting CSCs in State

Assam 442 21058 48 3 11% 100%

Bihar 403 74645 185 21 6% 39%

Jharkhand 235 164755 701 42 6% 36%

Kerala 235 1399844 5957 930 11% 82%

Mizoram 46 5363 117 8 34% 68%

Orissa 135 79927 592 8 2% 74%

Uttar Pradesh 3489 981565 281 27 21% 69%

Total 4985 2727157 547 13%

Current SCA Business Models SCA-VLE:

E-Gram Akshaya Basix SREI Aisect RCom

Infrastructure Cost

SCA VLE SCA VLE VLE VLE

Opex Cost SCA VLE SCA VLE VLE VLE

Franchisee Fee None None Rs. 25,000

Varies based on

location & type of

CSC

CG-0 MP & Punjab- varies based on type of

CSC (free to Rs. 20,000)

Rs. 12,500

Revenue Sharing (VLE:SCA)

80:20 90: 10 60:40 50:50 85:15 75:25

Revenue Support None 100% None None Variable based on

model

None


Awareness & Communication

and Assessment

Awareness & Communications and Assessment – Overall Status

• Awareness & Communication – 4 Ads approved, ready for launch in Dec’13

– 2 Films approved, another 2 films under approval

– Radio Sponsored Programme – Proposed launch date Jan’14

– TV Soap/Series – Scripts Finalised

– CSC Outreach Phase 2 & 3 Commenced. Assam Launch on 7th & 11th Nov; Meghalaya Launch on 9th Nov

– NeGP Portal launched at 16th NCeG in Jaipur

– State Consultation Workshops – 50 planned; 28 completed; 22 pending

• Assessment – e-Panchayat - 19 states, all completed

– PDS – 11 states, Training Complete, data collection to commence

54

Awareness & Communications and Assessment – Generic Issues & Action Required

• CSC Outreach – Finalisation of Route Maps – Tamil Nadu, Gujarat

– Finalisation of Launch Dates – Kerala, Tripura, Manipur

– Provide Feedback on completed activities – J&K, HP, Uttarakhand, UP, Rajasthan, MP, Bihar, Jharkhand, Chhattisgarh, Maharashtra

• NeGP Portal – List of services to be completed

• State Consultation Workshops : 22 pending – no workshop held in 9 states & UTs– D&NH, D&D, Haryana,

Lakshdweep, Pudducherry, Rajasthan, Uttar Pradesh, Uttarakhand, West Bengal

– 2nd workshop in 7 states pending – AP, J&K, Karnataka, Kerala, MP, TN, Odisha

55

Awareness & Communications and Assessment – Generic Issues & Action Required

• CSC Assessment

– Online Assessment to be launched on 20th Nov 2013

– Hosted on Apna CSC Portal

– Links to be provided from all State and SCA portals

– Ensure participation of all registered CSCs

56


State Wide Area Network (SWAN)


SWAN – Overall Status

S

No. Name of State / UT Status

Expected Month

of Completion

1

Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chandigarh, Chhattisgarh, Delhi, Goa*, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Karnataka, Kerala, Lakshadweep, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Orissa, Puducherry, Punjab, Rajasthan, Sikkim, Tamil Nadu, Tripura, Uttar Pradesh, Uttarakhand, West Bengal

SWAN Operational (31)

SWAN Operational

2 Andaman & Nicobar, Daman & Diu, Dadra &

Nagar Haveli Bid finalization in

progress (3) March 2014

3 Jammu & Kashmir Bid process in progress (1)

September 2014

* Implemented under State scheme


SWAN – Overall Status

SWAN in 31 States/UTs has been declared operational.

Andaman Nicobar, Daman & Diu and Dadra Nagar Haveli are in advanced

stage of selection of Network Operator

Expected to be operational in March, 2014

J&K is in the process of re-bidding for selection of Network Operator

Expected to be operational in September, 2014


SWAN – Bandwidth Utilization

Below 30% 30 %– 59% 60% and above

• Arunachal Pradesh • Assam • Mizoram • Nagaland • Odisha • Puducherry • Rajasthan

• Meghalaya • Punjab

• Andhra Pradesh • Bihar • Chandigarh • Chhattisgarh • Delhi • Gujarat • Haryana • Himachal Pradesh • Jharkhand • Karnataka • Kerala • Lakshadweep • Madhya Pradesh • Maharashtra • Manipur • Sikkim • Tamilnadu • Tripura • Uttarakhand • Uttar Pradesh • West Bengal


SWAN – Generic Issues & Action Required

Bandwidth Utilization less than 60% (9) : Assam, Arunachal Pradesh,

Meghalaya, Mizoram, Nagaland, Odisha, Puducherry, Punjab, Rajasthan

More number of departments / horizontal offices to be connected to

achieve stipulated minimum number of horizontal offices (12):

Assam, Bihar, Maharashtra, Manipur, Meghalaya, Mizoram,

Nagaland, Odisha, Punjab, Rajasthan, Sikkim and West Bengal

No of PoPs pending for operationalization in 13 States/UTs : 550 / 7590

A&N, Assam, Arunachal Pradesh, Bihar, Dadra Nagar Haveli,

Daman Diu, J&K, Madhya Pradesh, Maharashtra, Manipur,

Nagaland, Rajasthan and West Bengal



NKN not integrated (5): Lakshadweep, Manipur, Mizoram, Nagaland,

Uttarakhand

States to regularize release of payments to Network Operators

Bihar, Chhattisgarh, Meghalaya, Maharashtra, West Bengal

States/UTs to ensure back to back support of OEMs for all equipments,

software as per agreement.

STQC audit

DeitY has engaged STQC for audit of TPA

States/UTs to support for conducting the audits by STQC

Karnataka SWAN has already completed



States/UTs to sign MoU with DeitY for release of funds more than Rs 5 Cr

QGR not yet finalized (1) : Kerala

QGR Tracker not yet sent (6) : Arunachal Pradesh, Gujarat, Madhya

Pradesh, Maharashtra, Mizoram, Rajasthan

Legal issues with Network Operator

Madhya Pradesh

West Bengal


Jammu & Kashmir:

State went for re-bid.

RFP has been re-issued.

EMS/NMS tool in revised RFP is vendor specific.

Daman-Diu & Dadra Nagar Haveli:

UTs went for re-bid.

UTs are in advanced stage of selection of Network Operator.

SWAN – State specific Issues

Andaman & Nicobar:

Bid process completed. LoI yet to be issued.

UT wants to place order for additional components for upgradation of

existing VSAT network.

UT has been advised to form a committee and decide on this.



Arunachal Pradesh:

State selected M/s Keonics as Network Operator on Nomination basis.

DeitY did not recognize selection procedure of Network Operator

State went ahead towards operationalization of SWAN.

State was asked to select Network Operator through bid process,

otherwise refund money provided by DeitY.

A meeting held on 28th May, 2013 in DeitY

State to submit proposal for change of implementation model.


Madhya Pradesh: Certain deviations not in conformity with Scheme Guidelines:

M/s Tulip was terminated in May 2013 due to non-performance.

BSNL has been appointed as Network Operator; BSNL further has outsourced to

M/s DSM Infocom Pvt. Ltd – not as per SWAN scheme.

Increase in manpower and allowances have been incorporated in BSNL payment

Salary, allowances of MPSEDC manpower are being paid from GIA funds

Administrative expenditure shown as Rs. 3.31 Cr – not as per with SWAN

guidelines

State to intimate funding provisions for the following:

Additional router and UPS deployed by MPSEDC for each PoP

Alternate bandwidth provider i.e. M/s Reliance

Horizontal bandwidth provider i.e. M/s Airtel

Additional inventory of UPS, router and switches maintained at SHQ.



West Bengal:

State has issued show cause notice for terminating contract with M/s Tulip due

to:

Only 15% DG sets are operational now.

NMS not configured properly.

Deployment of equipments / services not complete.

AMC for most of equipments (CISCO products, UPS, IBM servers, modems)

not renewed.

License support/renewal not done for software products (call manager, Tivoli

suite).

Uttar Pradesh:

Non-Consistency in up-time of SWAN-PoPs.



State Data Centre (SDC)

Scheme


SDC – Overall Status


SDC – Generic Issues & Action Required

• SDC Site not ready / Construction issues • Goa – Site construction yet to be completed

• ISO certification pending 1. Kerala

2. Maharashtra

3. Sikkim

4. Manipur

5. Meghalaya

6. Puducherry

7. Haryana

8. Uttar Pradesh

9. Madhya Pradesh

10. A & N

• UC pending for GIA funds) 1. A&N – Rs 5.78 Cr

2. Arunachal Pradesh – Rs 2.93 Cr

3. Goa – Rs 1.80 Cr

4. Himachal – Rs 3.24 Cr

5. Kerala – Rs 1.62 Cr

6. Lakshadweep – Rs 4.72 Cr

7. Meghalaya – Rs 2.96 Cr

8. Tamil Nadu – Rs 0.81 Cr

9. Bihar – Rs 3.64 Cr

• Bid Process • Arunachal Pradesh, Uttarakhand – RFP yet to be finalized

• SDC Cloud implementation • Only UP, West Bengal and Chhattisgarh have initiated the bid process. Other

Operational SDCs to finalize RFP and initiate bid process for SDC cloud enablement

SDC Infrastructure Utilization

Total Rack

Capacity

Utilized from

Total Capacity%age Utilization

1 Madhya Pradesh 43 39 90.7

2 Andhra Pradesh 37 32 86.5

3 A&N 12 9 75.04 Orissa 38 28 73.75 Haryana 28 20 71.46 Kerala 55 39 70.97 Rajasthan 57 38 66.78 Nagaland 12 8 66.79 Maharashtra 39 25 64.110 Tripura 24 14 58.3

11 Gujarat 75 43 57.3

12 West Bengal 39 22 56.413 Tamil Nadu 40 22 55.014 Manipur 25 13 52.015 Meghalaya 26 13 50.016 Karnataka 46 23 50.017 Uttar Pradesh 44 20 45.518 Sikkim 20 9 45.019 Puducherry 20 8 40.020 Chhattisgarh 70 18 25.721 Jammu &

Kashmir

17 7 41.2

22 Lakshadweep TBA TBA TBA

StateS No.

Racks

Indian Government Cloud initiative (GI Cloud – MeghRaj)

72

Cloud enablement Indian Government initiative (GI Cloud – MeghRaj)

• Optimum utilization of Infrastructure

• Speeding up the IT procurement cycle

• Infrastructure elasticity – scale up & scale down based on the load

• Easy replication of successful applications

73

GI Cloud (Meghraj)- Vision and Policy

74

Vision • Accelerate delivery of e-services • Optimise ICT spending of the government.

Policy & Policy Principles

• First evaluate the option of using GI Cloud (National & State Clouds) for implementation of all new projects

• Existing applications be evaluated for migration to GI Cloud

Policy Principles • All Government clouds to follow standards & guidelines set by

Govt. of India. • All new applications to be cloud ready.

Progress & Expectations

• Two Cloud reports approved by Hon’ble MoCIT

– ‘GI Cloud Strategic Direction Paper’

– ‘GI Cloud Adoption and Implementation Roadmap’

• National Cloud to be launched soon

• Center of Excellence in Cloud Computing

• Architecture management Office (AMO)

• Study on Demand Assessment being initiated

– States to project their demand & concerns during the survey to the agency

• National AppStore operational (apps.gov.in)

– States to share successful applications which can be productized. Mail sent on July, only Maharashtra responded.

• SDCs being Cloud enabled- Template RFP shared

– States to expedite floating the RFP

75


SSDG, State Portal and e-Forms

Milestones

Lakshwadeep,

**Delhi 2 DPR Not Submitted/

approved yet

States

2 Bihar, West Bengal Dec’13 – Mar‘14 Implementation in

advanced stage

17 Go - Live

Goa, *Tamil Nadu, Manipur, Nagaland, ** Meghalaya, Himachal Pradesh, Uttar Pradesh, *Jammu & Kashmir, Puducherry, Sikkim, Mizoram,

Andhra Pradesh, Assam, Madhya Pradesh, Arunachal Pradesh, Rajasthan, Chhattisgarh

Orissa, Chandigarh Bid Process completed, State to issue LoI/Contract

Yet to float RFP 4

Apr’14 – Mar‘15 Implementation in Progress

**Karnataka,

**Uttarakhand, D&D, D&H

Andaman & Nicobar, **Maharashtra, Punjab, Kerala,

Tripura, Jharkhand, Gujarat, Haryana

SSDG Implementation Status Oct 2013

No of States Implementation Timelines

[ * Soft Launch ]

[ ** No progress ]

8

2


SSDG – Major Issues & Action Required

Meghalaya – (Launch May 2011)

• Issue Govt. Orders for the services

• Completion of pending connectivity

• Completion of UAT & STQC – Dec 2013

Sikkim – (Launch Mar 2013)

• Transition from existing Portal to https://Sikkim.gov.in/

Assam – (Launch July 2013 One Service)

• Delay in SSDG services due to different timelines of eDistrict project.

• Completion of remaining (31) services

• Formal launch – Dec 2013

Tripura – (Implementation Delay 2+ yrs)


• Formal launch – Jan 2014

Bihar – (Implementation Delay ~ 2 yrs)


• Formal launch – Jan 2014

https://sikkim.gov.in/


SSDG – Major Issues & Action Required

Maharashtra – ( Delay ~2 yrs)

• Revised proposal to be submitted – Nov 2013

Karnataka – ( Delay 3+ yrs)

• RFP to be aligned to project scope & project budget

Uttarakhand – ( Delay 3+ yrs)

• To share the road map – Nov 2013

Lakshadweep, Delhi

• DPR Submission – Nov 2013

Zero/Very low transaction –

• Arunachal Pradesh, Chhattisgarh, Meghalaya, Madhya Pradesh, Puducherry

• Actions –

• Awareness and readiness of the line departments

• Issue GO‟s for the services


PayGov India National Payment Service Platform


PayGov India – Implementation Model

NDML as the implementing agency

Single central instance of Payment Gateway for all services across

country

Payment gateway securely connected with NSDG/SSDG

Adoption of dual strategy

SSDG/NSDG for services connected through the gateways

Directly through portal for services not connected through

gateways – e-Procurement, treasury etc

Reconciliation & Settlement – Funds transferred to State Nodal Bank

by T+1 EOD.

Payment Modes – Netbanking | Debit/Credit Card | Prepaid/Cash

Card/Wallet | IMPS | Mobile Wallet


PayGov India

Overall Status – Live – 13 Departments

Transaction worth Rs. 74.40 Cr till 31st Oct 2013

Major leading Departments – Delhi Jal Board, MahaOnline, NIELIT, CSC e-

Gov, CeG UP, CSC Kerala, NIXI, e-Procurement Chhattisgarh, ILBS Delhi

Integration Completed – 11 Departments

Integration in Progress – 11 Departments

Key Challenges Delays in signing Agreement with State Nodal Agency or the department

On boarding of paid services by the departments

Portal not ready after the completion of Payment Gateway integration


State Agreement Signed No. of Services Integrated

Delhi 4 pending 7 (3 Live, 4 in progress)

Maharashtra 3 pending 4 (1 Live, 3 in progress)

Uttar Pradesh Yes 34 Live

Kerala 7 pending 9 (1 Live, 8 in progress)

Chhattisgarh 3 pending 4 (1 Live, 3 in progress)

Himachal Pradesh 4 pending 5 (1 Live, 4 in progress)

Jharkhand No 5 (1 Live, 4 in progress)

Nagaland Yes 1 Live

Lakshadweep Yes 4 in progress

Manipur Yes 2 in progress

Punjab 2 pending 3 in progress

Assam No 1 in progress

Bihar No 1 in progress

Sikkim No 2 in progress

Payment Gateway – Status (Pg 1/2)


Payment Gateway – Status (Pg 2/2)

State /Department Agreement Signed No. of Services

Integrated

Karnataka No 3 in progress

Meghalaya No 1 in progress

Mizoram No 1 in progress


Mobile Seva (National m-Governance initiative)


Benefits for States and UTs (1/2)

Centrally hosted core infrastructure

Depts. need not invest in their own platform

Totally free to government departments for public services

One-stop shop for all mobile services

SMS, USSD, Voice/ IVR, m-apps & other channels

Integrated with common e-Gov infrastructure

Depts. can onboard very quickly


Benefits for States and UTs (2/2)

States/ UTs can avail benefits as confirmed by the independent survey of 60 govt. departments*:

For 78% respondents, Mobile-Seva has brought in efficiency

For 90% respondents, Mobile-Seva has led to better citizen interface

For 90% respondents, Mobile-Seva has simplified their procedures

For 78% respondents, Mobile-Seva has resulted in cost savings

*Undertaken in June 2013 by Narsee Monjee Institute of Management Studies (NMIMS) Mumbai


Fast on-boarding for States and UTs

Create account at http://services.mgov.gov.in

(Expedited vetting follows)

PUSH SMSes: (i) through dashboard from

the account

(ii) through programmatic interface

(msdgweb.mgov.gov.in)

PULL SMSes

(i) Provide API for MSDG to send messages

(ii) Define keywords, sub-keywords, responses

e.g.: SMS “GOA RATIONC XXXX” to 51969


Mobile AppStore launched in Jan_2012

215+ live m-apps already hosted; over 95,520 downloads

61 Generic apps hosted for social sector & certificate services

http://apps.mgov.gov.in

SMS Gateway launched in July 2011

PUSH SMS: 735+ Depts. integrated; 42 Cr.+ SMSes sent

PULL SMS: Short codes 166 & 51969 obtained by DeitY; 249+ services integrated!

Real-time status 24x7 on mgov portal (www.mgov.gov.in) & regular posts on social media (www.facebook.com/DIT.MGOV , @mgovindia)

M-payment solutions available through cards, net-banking & IMPS USSD & IVRS Services in Pilot Stage

Overall Status

http://apps.mgov.gov.in/

http://apps.mgov.gov.in/

http://www.mgov.gov.in/

http://www.facebook.com/DIT.MGOV


Status Highlights (1/2)

• No. of Departments (Push SMS)

• Leading (>50 integrations): Madhya Pradesh(144); Himachal Pradesh(155); Andhra Pradesh(124); Maharashtra(78); Rajasthan(54)

• Trailing (<10 integrations): A&N; Arunachal Pradesh; Assam; Chandigarh; Chhattisgarh; Goa; Gujarat; Haryana; J&K; Jharkhand; Lakshadweep; Manipur; Meghalaya; Mizoram; Nagaland; Odisha; Puducherry; Punjab; Sikkim; Tamil Nadu; Tripura; UP; Uttarakhand; West Bengal; D&D(0); DNH(0)

• Transactions (Push SMS)

• Highest (1Cr and above): Andhra Pradesh(>12cr); Madhya Pradesh(>3cr); Maharashtra(>2.25cr); Rajasthan (>1.5cr)

• Lowest (<500): A&N; Arunachal Pradesh; Goa; J&K; Mizoram;Gujarat(9) Tamil Nadu(8); Assam(0); D&D and DNH(NA)


Status Highlights (2/2)

• No. of Services (Pull SMS)

• 10 services or more: Sikkim(48); Maharashtra(26); Nagaland(24); West Bengal(20); Haryana(13); Himachal Pradesh(11); Rajasthan(10)

• All others @ <10 services

• Zero services - Arunachal Pradesh, Assam, D&D, DNH, Goa, J&K, Lakshadweep, Mizoram, Odisha, Puducherry, Tamil Nadu, Uttarakhand

• No. of Mobile Apps (AppStore)

• 10 apps or more: Sikkim(58); West Bengal(18); Rajasthan(16); Himachal Pradesh(14)

• All others @ <10 apps

• Zero apps - Arunachal Pradesh, Assam, D&D, DNH, Delhi, Meghalaya, Mizoram, Odisha, Puducherry, Tamil Nadu, Tripura, Uttarakhand


Observations & Action Pts

• Concerns addressed since last meeting:

• SMSes reported as not delivered - Marked to invalid numbers. Letter issued.

• Bandwidth significantly enhanced to enable choke- free delivery

• Request to States/UTs:

• Create awareness regarding Mobile Seva & its unique, cost-effective solutions

• Adopt Mobile Seva & use this centrally available core infra instead of creating own infra or on-boarding other mobile platforms (Karnataka to reconsider their decision)

• Ensure mobile-compliance of all Web sites

• Support integration of SSDG/ eDistrict services with Mobile Seva

• Ensure correct & complete information during self-registration


Capacity Building Scheme


Key decisions of Empowered Committee

• Action on decisions in 8th meeting of EC:

• CB Scheme extended for a further period of 1 Year till January 2015

• DPR Preparation for CB Scheme Phase II and EFC note in progress – inputs not received from 15 States

• Year 2 & 3 GIA component, yet to be released to States/ UTs re-appropriated towards SeMT manpower cost

• Flexibility to States to utilize ACA Component - unspent balance/ next release for Training through NISG and Others


SeMT Deployment

Percentage

Deployment States/UTs

100% Delhi; Goa; Himachal Pradesh; Jammu & Kashmir; Meghalaya;

Uttarakhand; Andaman & Nicobar; Chandigarh; Puducherry

85% to 100%

Andhra Pradesh; Chhattisgarh; Maharashtra; Punjab;

Rajasthan; Manipur; Madhya Pradesh; Odisha; Tamil Nadu;

West Bengal

60 to 85%

Arunachal Pradesh; Dadra & Nagar Haveli; Daman & Diu;

Lakshadweep; Gujarat; Karnataka; Kerala; Uttar Pradesh;

Jharkhand; Sikkim

60% and below Assam; Bihar; Tripura; Mizoram; Nagaland; Haryana


STeP Status

STeP No. of Participants

States/ UT

300 - 450 Karnataka; Madhya Pradesh; Kerala; Manipur; Assam

201 - 300 Maharashtra; Gujarat; Rajasthan; Nagaland; Goa

101 - 200 Chhattisgarh; Tripura; Punjab; Meghalaya; Uttarakhand; Uttar Pradesh; Lakshadweep; Delhi; Himachal Pradesh

50 - 100 Jammu & Kashmir; Daman & Diu; Jharkhand; Dadra & Nagar Haveli; Mizoram; Tamil Nadu; Bihar

> 50 Sikkim; Andhra Pradesh; Haryana; Pondicherry; West Bengal; Arunachal Pradesh; Andaman & Nicobar; Orissa; Chandigarh

STeP : Key Insights

1) Many States have conducted a number of training programmes other than STeP

2) Training efforts needs to be systematic; hence, States requested to prepare Training Action Plan - i. Identification of officers ii. Identification of training needs iii. Implementation plan

3) 25/35 States have submitted Action Plans. Meghalaya, Assam and Dadra & Nagar Haveli have covered all key components.

4) Action Plan will be placed on Collaboration Portal for knowledge sharing.


Leadership meet Status

Leadership Meet States/ UT

Conducted

Kerala; Manipur; Assam; Gujarat; Rajasthan; Nagaland; Goa; Chhattisgarh; Tripura; Meghalaya; Uttar Pradesh; Delhi; Jammu & Kashmir; Daman & Diu; Dadra & Nagar Haveli; Mizoram; Tamil Nadu; Bihar; Sikkim; Andhra Pradesh; Pondicherry; West Bengal; Andaman & Nicobar; Arunachal Pradesh; Orissa

Not Conducted Karnataka; Madhya Pradesh; Punjab; Uttarakhand; Lakshadweep; Himachal Pradesh; Jharkhand; Haryana; Chandigarh

State Training Action Plan awaited : Andaman & Nicobar; Tamil Nadu; Bihar; Chhattisgarh; Karnataka; Maharashtra; Puducherry; Rajasthan; Sikkim and Tripura


Pending Utilization Certificates Pending UCs Year 1 Year 2 Year 3

GIA ACA GIA ACA GIA ACA

Rs. 1 Cr. Or more

Bihar;

Chandigarh;

Daman & Diu

Bihar; Goa; Gujarat;

Haryana; Jharkhand;

Karnataka; Madhya

Pradesh; Maharashtra;

Odisha; Punjab; Tamil

Nadu; Tripura;

Uttarakhand

Delhi Assam;

Meghalaya

Assam

Rs.0.40 to 1 Cr.

Gujarat; Haryana;

Lakshadweep;

West Bengal

Andhra Pradesh;

Chhattisgarh; Himachal

Pradesh; Kerala;

Rajasthan; Uttar

Pradesh; West Bengal

Madhya Pradesh;

Puducherry;

Rajasthan; Tamil

Nadu

Manipur;

Mizoram

Meghalaya

Rs.0.40 to 0.00

Andaman &

Nicobar

Arunachal Pradesh;

Manipur; Meghalaya

Arunachal Pradesh;

Goa; Himachal

Pradesh;

Maharashtra;

Manipur; Mizoram;

Nagaland; Sikkim


CB Scheme – Other initiatives

Chief Information Officers Training Programme

4 batches of eGCP has been announced. The focus areas are MoUD, MoPR, Depart. Of Justice (e-Courts) and Employment Exchange

eGLP – Planned in January 2014

Setting up of e-Governance Academy

Development of e-Governance Competency Framework (eGCF) and TNA

Infrastructure and Technical trainings – MoU being signed with CDAC


0

Thank You


1

13th November, 2013

Government Process

Re-engineering


2

Agenda

• Definition of Government Process Re-engineering.

• IT and GPR as a tool for better Governance.

• Success Stories.


3

Definition of GPR

• Government Process Re-engineering (GPR) has

evolved from applying Business Process Re-

engineering (BPR) concepts to Government Services.

• „Changing‟/‟redesigning‟/‟replacing‟/‟eliminating‟ the

activities and/or sub-processes and/or processes

related to a service to improve service quality i.e.

Minimize Time, Cost, Complexity.

Improve Transparency, Convenience and Experience

• GPR may address all or some of the service quality

attributes.


4

Need for GPR in e-Governance

– IT enablement (without) GPR provides results to the stakeholders, but may not address all the attributes of service quality.

– In particular, IT enablement of an inefficient business process can only lead to ‘inefficient IT enabled process’ – delivering the same results with marginal improvement.

– GPR may support organizations in dramatic improvement of performance and application of IT on re-engineered processes will yield better results for stakeholders.


5

IT & GPR as a tool for better Governance

The larger goal for IT enablement & GPR is to enhance the quality of services.

These goals can be achieved by:

IT enablement (IT) alone

Replicating existing (manual) processes in IT systems , e.g. calculating fees using software tools rather than calculator

Government Process Re-engineering

Re-designing processes to improve performance measures, e.g. single window approval for issue of approvals

Both IT enablement and GPR

Leveraging new processes and technology, e.g. self-service railway ticket booking through IRCTC

IT GPR


6

GPR – Success Stories

Indian Railways

Before Issuance of passenger ticket

1. Physically going to the counter 2. Filling up application form 3. Submission at the counter 4. Confirmation of the ticket 5. Payment 6. Printing of the ticket on pre-printed government stationary 7. Delivery of ticket

Total time could be between 2 to 3 hours including travel and queue time


7


GPR - Indian Railways..

Fundamental rethinking

Do we really need to be

physically present at the

counter?

Do we really need to submit

the application form?

Do we really need to have the

ticket on pre-printed railway

stationary?

Can the ticket information be

made more easily available to

the passenger

Radical redesign

Book tickets online

Make payment through

credit / debit card

Print ticket yourself

Send SMS <PNR> to find

out the status of booking

Access to information on

www.irctc.co.in

Achieve dramatic improvements

No hassle of queuing up; No

hassle of traveling to the

booking counter

Convenience of booking tickets

anytime, and anywhere

Government savings on

manpower, and stationary

Freedom from travel agents

Max 10

mins


8


Passport

Before Passport Application and Issuance of passport

1. Physically going to the Regional Passport Office 2. Filling up and submitting form, at the counter 3. Verification of documents 4. Payment of requisite fee 5. Sending request to jurisdictional police station for verification 6. Physical verification by police at a later date 7. Sending of police verification report to RPO 8. Approval of passport and delivery through post office

Total time could be between 30 to 45 days from submission of application to delivery of passport


9


GPR - Passport..


Can we eliminate / reduce the

waiting time at the RPO?

Can we provide multiple

channels for verification of

documents?

Can we waive off police

verification in some cases / do

a post verification?

How can we reduce the time

involved in police verification?

Radical redesign

Submit application online

and get appointment for

verification, Online

payments

Get documents verified at

RPO / other channels at

appointed time

System alert sent to police

station for verification

Post verification by police

based on Business Rules


No hassle in queuing up at the

RPO

Reduced workload on RPO

staff

Police verification delays

reduced

Overall time taken for getting

passport reduced considerably


0


GPR - Passport..

Some indicators of the dramatic improvement Sl. No Item of Passport Issuance Process Existing System Proposed System

1 Time taken for Tatkaal Passport. 7 to 14 days 1 day

2 Time taken for Normal Passport. 50 to 60 days 20-30 days

3 No. of Passport outlets. 37 77

(including 2 to 3 in each metropolitan city)

4 Waiting time to submit application 2 to 3 hours 45 minutes (anywhere

submission)

5 No. of public dealing counters at passport outlets

345 1250

6 Public dealing hours per working day 4 7 Such dramatic changes would not have

been possible without making fundamental

changes in process (e.g. police verification)


1


State Bank of India

Before Request for a Demand Draft

1. Physically going to the branch / counter 2. Filling up the application form 3. Submission of form 4. Verification of signature 5. Preparation / printing of DD 6. Signature of the official(s) 7. Delivery of DD

Total time could be between 1.5 to 2.5 hours including travel and queue time.


2


GPR – State Bank of India..


Do we really need to be

physically present at the

branch / counter?

Do we really need to submit

the application form at the

counter?

Can we do away with signature

verification at the counter?

Radical redesign

Issue DD on line

Transfer funds

electronically from your

own account

Verification through user id

and password

Request the bank to

courier the DD directly to

the beneficiary


Issue DD on line

Transfer funds electronically

from your own account

Verification through user id and

password

Request the bank to courier the

DD directly to the beneficiary

Max 10

mins


3


MCA21

Before • Company incorporation and compliance filing was done manually at Registrar of

Companies (RoC) offices in States and Union Territories

• Each RoC also acted as the registry of records relating to the companies

registered with them, which are made available for inspection by members of

public on payment of prescribed fee

• Company data in silos in RoC offices in paper form

• Time consuming process for filing and inspection

• Lack of transparency and reduced service levels

• Investor grievances given low priority

• Difficulty in doing any quantitative analysis of corporate

information


4


GPR – MCA21

After MCA21 rollout

• Online registration and incorporation

of companies

• Simplified and easy mode of filing of e-

forms / returns

• Online registration and verification of

changes

• Centralized Data repository and online

inspection of documents by public

Key Benefits

• Anytime / anywhere service to

corporate

• Corporate centric approach

• Increased transparency

• Enhanced service levels

• MCA employees and devote more

time to doing value added tasks

including data analysis

• Timely grievance redressal

Before


5

Thank You

e-District – High Volume Citizen Services of the

Future

October 2013

Working Group Committee for BPR

• Working Group Committee to recommend and oversee Business Process Re-

engineering for 10 high demand services of eDistrict MMP has been formed.

• The members of the committee are as follows:

– Joint Secretary (eGov), DeitY – Chairman

– SIO, NIC, Kerala – Member

– SIO, NIC, Madhya Pradesh – Member

– SIO, NIC, Uttar Pradesh – Member

– State Departments of Kerala, Madhya Pradesh and Uttar Pradesh (Pilot Services)

– State Department (Revenue) Assam, (Social Welfare) Rajasthan, (RTI) Tamil Nadu.

– Director (eGov), DeitY – Member Convener

• The terms of reference of the committee are:

– Understand the eDistrict project objectives and identify the list of 10 high demand services

– Identify the intervention points for the BPR such that the reengineered processes are significantly beyond the automation of current manual processes.

– Co-opt the members on the committee to benefit from their field experiences

– Provide recommendations to the Empowered Committee

• The meeting of the committee has been convened

Objective of Government Process Reengineering

Increase

• Convenience in

• Getting services/ benefits for citizens

• Providing services benefits to Citizen for department

• Transparency … “No surprises”… knowing status

• Controls

• Coverage of benefits/ services

• Turnaround time

Reduce

• Effort/ Cost in

• Availing services for citizen

• Providing service to citizen for department

• Leakages

Roadmap/Levers for Business Process Reengineering

Incremental improvements • Applying for services

• Availability of all the forms

• Use of state portal /mobile

• Use of CSC/ other kiosks

• Payment of fee through CSC/e-Payment

• Workflow and approval

• Use of digital signature

• Automation of workflow (incl. use of

Hand Held Terminals)

• Defined service level

• Escalation in case of delay in service

level

• Delivery of services

• CSC/ Kiosk as service delivery

channel

• Status of services through IVRS/ SMS

• Across the counter services

Radical improvements (incremental

++) • Applying for services

₋ Proactive beneficiary identification basis

eligibility, Eliminating need of applying (e.g.

Pensions) ₋ Suggesting services to a citizen who has

approached for a service/ Conveniently

Informing on portal on schemes applicable ₋ Prepopulating applications forms

• Payment of fees using payment methods - e-

payment gateway/ Mobile payment/ CSC

wallet

• Workflow and approval ₋ Applicant authentication using Aadhar ₋ No requirement of supporting documents /

Authenticated, updated & interlinked

databases using SRDH ₋ Automated removal of beneficiary in case of

change in eligibility of applicant

• Delivery of services ₋ Elimination of paper documents (no

paper/digital certificates… only DB) ₋ DBT for social welfare schemes

S.No Service Name Aspirational BPR highlights

1 Birth certificate Birth registration number to be used as certificate

2 Death certificate Death registration number to be used as certificate

3 Income certificate Self declaration of income and verification from BPL/ PAN

4 Residence certificate On demand certificate from interlinked databases

5 Old Age Pension Integration of BPL, Aadhar, Death registration databases

6 Widow Pension Integration of BPL, Aadhar, Birth registration databases

7 Ration Card Use of DBT based on category of Ration Card

8 Records of rights On demand RoR

9 RTI RTI call center and portal with information already sought/ publically available

10 Grievance Integration of grievance from all sources and feedback mechanism

Aspirational BPR of 10 Services

Annexure

• Selected service under 5 mandatory category of services

• Certificate

• Pensions

• Ration card

• Revenue court cases

• RTI and Grievance

• Scope for improvement in service delivery based on

• Lessons learnt from Pilot implementation done earlier in 41 districts

• Recent technological advancements such as mobile based services, Aadhaar

• Twin Objectives

• Identification of To-Be scenarios of Pilot states who have done excellent BPR,

which can be adopted by any of the other States

• BPR of the future based on latest technological advancements and availability

of interconnected applications

Approach for Aspirational BPR

Aspirational Process: Birth Certificate

• Overview of Aspirational BPR

• Informer submits birth information post authentication of Birth using

biometrics of parents

• Deemed acceptance of birth record unless flagged within 7 days

• Birth Registration number generated for accepted submissions

• Real time updation of records such as Ration card, govt. provided

Family insurance, etc.

• Salient Features

• No need for a separate application

• No requirement for a physical copy of Birth certificate, birth registration

number can be quoted or can be keyed in to take copies of birth

certificate, if necessary

Aspirational Process: Death Certificate


• Informer submits birth information post authentication of Death using

biometrics of deceased

• Deemed acceptance of birth record unless flagged within 7 days

• Birth Registration number generated for accepted submissions

• Real time updation of records such as BPL, ration card, Driving

License, Aadhaar, etc.



• No requirement for a physical copy of Death certificate, Death

registration number can be quoted or can be keyed in to take copies of

Death certificate, if necessary

Aspirational Process: Old Age Pension


• Real time updation of BPL data based on birth or death

• Cross verification of age as per BPL data with Aadhaar data

• Post verification, identification of genuine additional beneficiaries for

OAP

• Involvement of local bodies in funding beneficiaries over and above

Departmental budget

• Direct transfer of pension to beneficiaries‟ bank account



• Tightly integrated with other databases to eliminate spurious claims, for

instance, updation of eligible beneficiaries list with data of persons

when they cross 60 years by linking with Aadhaar

• Elimination of issues in receiving physical money through direct

transfer to bank account

Aspirational Process: Widow Pension • Overview of Aspirational BPR

• Real time updation of BPL data based on marriage and/ or death

• Cross verification of marital status as per BPL data with marriage, death and

Aadhaar data

• Post verification, identification of genuine additional beneficiaries for Widow

Pension

• Involvement of local bodies in funding beneficiaries over and above

Departmental budget

• Direct transfer of pension to beneficiaries‟ bank account



• Tightly integrated with other databases to eliminate spurious claims, for

instance, a women is added to list of beneficiaries as soon as death database

is updated with her husband‟s death

• Elimination of issues in receiving physical money through direct transfer to

bank account

Aspirational Process: Income Certificate


• Authentication using Aadhaar

• Facility to correct/ update income data by self

• Those Digitally signed documents issued within 6 months can be

printed

• Those over 6 months sent for further processing following which citizen

receives it as PDF

• Would be cross checked to identify if someone needs to be moved from

outside BPL based on recently declared income.


• Tightly integrated with other databases such as BPL to eliminate

spurious claims, for instance, someone who crosses BPL threshold will

have his name removed from BPL List so that the benefits of BPL

Scheme no longer reach him

Aspirational Process: Ration Card • Overview of Aspirational BPR

• Real time updation of BPL data based on marriage and/or death

• Cross verification of age as per BPL data with Aadhaar, ration card data

• Post verification, identification of genuine additional beneficiaries for ration card

• Intimation to eligible beneficiaries sent through SMS, email and portal

• Auto approval of subsidy for APL, BPL, Antyodaya Anna Yojana

• Involvement of local bodies to approve subsidy for Annapurna Anna Yojana

• Direct transfer of subsidy to beneficiaries‟ bank account



• Tightly integrated with other databases such as gas, transport, voters,census

data to ensure real time update of data. For instance, recently married Girl‟s

name is removed from her father‟s card and added to her husband‟s card. Also,

census data gets updated accordingly

Aspirational Process: Residence Certificate



• Digitally signed documents can be printed

• Would be cross checked to identify if someone needs to be moved to

database of different state such as voters list, transport, census data,

ration card.


• Tightly integrated with other databases to ensure real time data update.

For instance, a boy changing his residence will get his address updated

in his Primary/Secondary School records and Aadhaar

Aspirational Process: Record of Rights



• Digitally signed documents can be printed

• Would be cross checked to identify if someone needs to be moved to

database of different state such as voters list, transport, census data,

ration card.


• Tightly integrated with other databases to ensure real time data update.

For instance, any changes to Record of Rights would correspondingly

update database of registration and survey departments

Aspirational Process: RTI


• Access to information either by logging into the RTI Portal or calling RTI

Cell

• Details can be directly accessed through portal

• Links to the details are forwarded by RTI Cell to citizens‟ email and

mobile post authentication using Aadhaar

• Payment of Fees to be waived for BPL (post verification of citizen

credentials with BPL Database and Aadhaar database)

• In case information sought is not available, RTI Cell forwards to

concerned PIO to upload online



• Fee waiver based on BPL Status

• Instant Authentication over the counter

Aspirational Process: Grievances


• Acknowledgement and reference number sent over SMS and email

• Alerts to HoDs in case of missing deadlines for taking action

• Final document sent to citizen over email and feedback sought

• Continuous improvement in the form of follow up action on poor

feedback



• Instant Authentication over the counter

Measuring Performance Outcome of e-Governance Projects

through e-Taal

(Electronic Transaction Aggregation and Analysis Layer)

13th November 2013

"Measurement is the first step that leads to

control and eventually to improvement. If

you can't measure something, you can't

understand it. If you can't understand it, you

can't control it. If you can't control it, you

can't improve it.”

- H. James Harrington

AGENDA A. Background & Objectives

J. Accolades Received

C. e-Transaction Categories & Standard Services

D. Governance Structure

E. Uniqueness of eTaal

F. State-wise Status of Integration on eTaal

B. e-Transaction & Across the Counter Services

G. Status of Integration of MMPs

H. Points of Discussion

I. Challenges Faced & Benefits

Background

• Need for a uniform metric to measure and monitor the volume, outcome and impact of all e-Governance projects

• Number of transactions being performed end-to-end electronically for various services could be one of the best indicators for measurement

• eTaal- electronic dashboard providing overall view of e-Services being delivered across the country

• Transaction data of various applications available in tabular and graphical form enabling analysis

Layer providing consolidated view of e-Transactions through e-Gov applications

Aggregates e-Transaction count from applications integrated automatically using Web Services technology

Enables Ministry/Department/ State/ UT to view consolidated picture of e-Transaction statistics and visualize status of their utilization

OB

JE

CT

IVE

S

What is an e-Transaction •An e-Transaction is a transaction delivering public service using ICT tools to improve access, enhance transparency and reduce response time while also satisfying all of the following four conditions:

a. Service is requested through electronic means (self access or assisted access) including mobile devices

b. Workflow/ approval process is electronic

c. Database is electronic/ digitized

d. Service delivery is through electronic means including assisted delivery

Across the Counter Services

• In several instances, the relevant information is proactively

• collected, digitized, verified and stored in digital repository

• These services are delivered across the counter as and when

• requested by citizen

• Across the Counter services fulfill all pre-requisites of

• e-Transactions.

e-Transaction Categories Category A Category B Category C Category D Category E Category F

Statutory and Non-

Statutory Services

Utility Bill

Payments

Business to

Citizen (B2C)

Services

Informational

Services

Social

Benefits

Mobile

Governance

• Statutory services like

Certificates

• Payment of taxes

(Income Tax/VAT…)

• Payment of

subsidies/

Scholarships/ Social

welfare transfers

(DBT…)

• Non Statutory services

like Services delivered

under Agriculture/

PDS/Rural

development schemes

etc.

Water bill,

telephone

bill,

electricity

bill, e-

municipality

services,

piped-gas

bill etc.

• Transactio

ns like

banking

transactio

ns,

Mobile/

DTH

recharge

• Addition/d

eletion of

telephone

numbers

in Do Not

Call

registry.

• Information

access from

various e-

Governance

Portals/Websites

• Downloading of

forms, tenders

• Enquiry (such as

Passport Status,

dial.gov.in

service, Railway

PNR enquiry,

result of an

examination etc.)

Repetitive

Government

disbursements

to citizens like

social sector

pensions,

MGNREGA

Payment, DBT,

Scholarships

etc. which are

periodic in

nature are to

be accounted

in this

category.

End-to-end

services

delivered

through

mobile

device are to

be accounted

in this

category

Standard Services # Standard Service # Standard Service 1 Certificates 16 Grievance

2 Licenses and Permits 17 RTI

3 Land Revenue 18 Information Service

4 Integrated Finance Management Services 19 Property Registration & House Tax

5 Commercial Tax 20 Health

6 Utility Services and Bill Payment 21 Rural Development

7 Social Welfare and Pension 22 Employment

8 Transport 23 e-Procurement

9 Education 24 Industry and Commerce

10 Public Distribution System 25 Urban Development

11 Agriculture & Allied 26 Passport & Visa Services

12 Court and Judiciary 27 Financial Inclusion

13 Election 28 Skill Development

14 Police 29 State Specific Services

15 Personnel and Admin 30 Other Services

Governance Structure A National level Project Management Committee (PMC) has been set up with following Terms of Reference:

Identification of e-Services for inclusion in eTaal

Policies regarding classification of services

Monitor reporting of transactions by various stakeholders

Provide guidance to the various stakeholders for smooth implementation

Organising Workshops, training and media awareness programmes for promotion of the dashboard

Governance Structure A State level PMC proposed with following composition:

o Secretary, IT Chairman

o Representative of SeMT Member

o State Informatics officer Member Secretary

Terms of Reference:

o Identification of e-Services for inclusion in eTaal

o Monitor reporting of transactions by various stakeholders

o Provide guidance to the various stakeholders for smooth implementation

o Organising Workshops, training and media awareness programmes for promotion of the dashboard

Uniqueness of eTaal • eTaal is a unique project and is first of its kind

• Presents a consolidated view of e-Transactions being performed across the country

• Assists decision makers and planners to assess the success of projects

• Provides near real-time information about the number of citizens benefiting from e-Governance initiatives

• eTaal Data Pulling Engine collects the data automatically from the client applications through a synchronization mechanism

• After a synchronization frequency is set, the Data Pulling Engine automatically draws out the data without user intervention

• Data is shared between pre decided servers through secure communication channels ensuring data security

• Only data authorised by user is shared ensuring data privacy

State-wise status of Integration on eTaal # State No. of

Standard Services

Total Services Integrated

Central State

1 Andaman and Nicobar 3 16 0

2 Andhra Pradesh 23 50 365

3 Arunachal Pradesh 5 25 0

4 Assam 13 37 16

5 Bihar 10 34 34

6 Chandigarh 14 39 29

7 Chhattisgarh 13 17 17

7 Dadra and Nagar Haveli 3 29 0

8 Daman & Diu 2 15 0

9 Delhi 9 54 7

11 Goa 4 15 3

12 Gujarat 23 45 106


Standard Services


Central State

13 Haryana 15 35 36

14 Himachal Pradesh 14 35 22

15 Jammu and Kashmir 9 39 29

16 Jharkhand 10 30 12

17 Karnataka 10 45 18

18 Kerala 9 41 47

19 Lakshadweep 5 13 6

20 Madhya Pradesh 17 20 80

21 Maharashtra 21 127 61

22 Manipur 8 22 3

23 Meghalaya 6 29 13

24 Mizoram 8 28 22


Standard Services


Central State

25 Nagaland 7 28 3

26 Odisha 13 31 29

27 Puducherry 11 50 5

28 Punjab 17 43 50

29 Rajasthan 23 64 42

30 Sikkim 4 25 0

31 Tamil Nadu 11 45 33

32 Tripura 11 26 26

33 Uttarakhand 12 43 26

34 Uttar Pradesh 19 74 58

35 West Bengal 13 43 41

States/UTs not having any Service Integrated

1. Andaman and Nicobar Islands

2. Arunachal Pradesh

3. Daman and Diu

4. Dadra and Nagar Haveli

5. Sikkim

Status of Integration of MMPs on eTaal # Mission Mode Project No. of States Integrated

1 Agriculture 2

2 Commercial Tax 12

3 CSC 28

4 e-District 13

5 DGFT 22

6 e-Courts Consolidated data received

from Central MMP

7 Employment Exchange Consolidated data received from Central MMP

8 e-Procurement 25

9 IVFRT 25

10 Land Records 2

11 MCA21 Consolidated data received from Central MMP

Status of Integration of MMPs on eTaal # Mission Mode Project No. of States Integrated

12 Municipalities 2

13 Passport Consolidated data received from Central MMP

14 Pension Consolidated data received from Central MMP

15 Road Transport 35

16 Treasuries 4

Leading States in terms of Data Contributed

1. Gujarat

2. Maharashtra

3. Madhya Pradesh

4. Andhra Pradesh

5. Uttar Pradesh

6. Haryana

7. Rajasthan

8. Karnataka

9. Chhattisgarh

10. Assam

Points of Discussion

1. Transactions currently reported represent absolute numbers and hence need to devise a weighted average mechanism to rank the state in terms of transactions reported.

2. To devise a mechanism for scrutiny and registration of services to ensure quality of data.

3. Uniformity in providing data drilled down to district level.

Challenges Faced

1. Geographical Diversity: projects across locations and levels- Central, State, District, Tehsil etc.

2. Different Platforms:

a. Different operating systems or multiple variants of operating systems like Linux, Microsoft, Sun etc.

b. variety of front-end applications on Java, PHP, C# etc.

c. Dissimilar databases like Oracle, SQL Server, PostgreSQL etc.

Challenges Faced

3. Resistance to Change: among stakeholders

a. Increased workload one-time activity of configuring

b. Privacy of data only transaction count for services identified by owner is extracted

c. IT Security data sharing only through secure services between identified servers

4. Duplication of Data: Same data may come from different sources and is thus rendered in different pages and views. Processes are in place for preventing duplicate counting of the same

Benefits

1. Provides the means to evaluate performance in the highly technical IT / e-governance field through a completely non-technical metric and places the real-time information proactively in the public domain allowing any citizen, academician or civil society activist to drill down to the lowest denominator.

2. Integrated view of transaction statistics for e-Governance programmes

3. Counts number of e-Transactions without intruding on privacy of the application as well as

Benefits

6. Comparative analysis amongst different administrative units

7. Tabular and graphical views of e-transactions count with drill down facility

6. Identification of outliers & correlations enabling informed decision making & aligning strategies and organization goals

Accolades Received

Platinum Award and Order of Merit Award at Skoch Digital

Inclusion Awards 2013

Thank You...

For further information, please contact :

Dr. Shefali Dash

Deputy Director General

National Informatics Centre

e-mail : [email protected]

mailto:[email protected]

National Institute of Electronics and

Information Technology

13th NOVEMBER 2013

About NIELIT

NIELIT is a 100% owned organization of the Department of Electronics and Information Technology (DeitY), Ministry of Communications and Information Technology Govt. of India.

NIELIT (Formerly DOEACC Society), a Joint Scheme of Department of Electronics and Information Technology (erstwhile DoE) and All India Council of Technical Education (AICTE) was established in1994.

NIELIT is a unique academic body that offers courses in non-formal sector of IECT as well as in formal sector with academic linkage with respective state Universities.

More than 16 Lac Candidates, 600+ Accreditation Centres, 5000+ Facilitation Centres

PAN INDIA PRESENCE

NIELIT is the biggest Scientific Society of Ministry of

Communications & IT working in the area of Capacity

Building

NIELIT is having Pan India presence with its 28 Centres /

Extension Centres spread in 19 States across India.

Coverage in North East

Development of NE Region by Enhancing Training/Education

Capacity in IECT Area • •TOTAL BUDGET OUTLAY : 388.68 Crore •Centres to be upgraded : 06

(Aizawl, Imphal, Itanagar, Gangtok, Guwahati, Shillong)

•Extension Centres to be upgraded : 02 (Chuchuyimlang, Tezpur)

•New Extension Centres to be setup : 10 (Lunglei, Tura, Dibrugarh, Silchar, Jorhat, Kokrajhar, Pasighat, Tezu, Senapati, Churachandpur)

• •TOTAL CENTRES/EXTN. CENTRES TO BE : 18 SETUP UNDER PROJECT

CENTRES/EXTENSION CENTRES OPERATIONAL IN NE REGION

• Under Development of NE project : 13

• Other Centres in NE (Agartala, Kohima) : 02

•

• TOTAL CENTRES/EXTN CENTRES OPERATIONAL IN NE REGION : 15*

• (*inclusive of Agartala and Kohima, which are setup as separate projects)

Status of NE Project at a glance

Project Management Consultants (PMCs) appointed for construction of buildings for permanent campuses of NIELIT Centres/Extension Centres.

Mobilization advance released to PMCs for the locations where land is available like Kokrajhar, Imphal, Aizawl, Chuchuimlang.

Land allotted in Assam at 3 more locations in November’13 itself. After the VC of Secretary Sir. Thus land is available at 8 locations in NE now (under Dev. of NE project).

Estimates for construction of Buildings in Phase-I with essential components received from PMCs

LAND AVAILABILITY STATUS

• Land available : 08 locations

• Land yet to allotted : 10 locations

State Land

Allotted Yet to be allotted 1. Arunachal

Pradesh

Itanagar, Pasighat, Tezu

2. Assam Guwahati, Kokrajhar, Jorhat,,

Silchar

Tezpur, Dibrugarh

3. Manipur Imphal Senapati, Churachandpur

4. Meghalaya Shillong, Tura

5. Mizoram Aizawl, Lunglei

6. Nagaland Chuchuyimlang

7. Sikkim Gangtok

--a project recently commissioned by NIELIT. Glimpse of the infrastructure proposed

NIELIT Kohima

NIELIT KOHIMA

NIELIT KOHIMA

NIELIT Kohima

NIELIT KOHIMA

Thank you.

CB Scheme – Objective and Vision

“To provide technical support and specialized skills for e-governance, to State level policy & decision-making bodies.”

“Establishment of an institutional framework for State Level Strategic decision- making including setting-up of State e-Governance Mission Team (SeMT).”

“Imparting specialized training, Orientation program for SeMTs and decision makers, knowledge sharing and bringing in international best practices ”

OBJECTIVE

VISION

Approved Jan 2008 for 3 years GIA-60%, ACA 40%


6

Key decisions of Empowered Committee

• Action on key decisions in 8th meeting of EC:

• CB Scheme extended for a further period of 1 Year till January 2015

• DPR Preparation for CB Scheme Phase II and EFC note in progress

• inputs not received from 15 States

• Year 2 & 3 GIA component, yet to be released to States/ UTs re-appropriated for SeMT cost

• Flexibility to States to utilize ACA Component

• unspent balance/ next release for Training through NISG and Others

Fund Allocation and Utilization

GIA - 86%

• SeMT Manpower

• SeMT Trainings

• PeMT Trainings

• State Officials Training

• Apex / Policy level Training

• Centralized CBMC expenses

ACA – 38%

• IT Infrastructure

• Outsourcing

• Operational cost

• Office maintenance

• Contingency

• Strengthening State training institutions

• External Resources/Visiting Faculty

• Misc. Expenses


8

SeMT Deployment

% Deploy

ment States/UTs Observations

100%

Delhi; Goa; Himachal Pradesh; Jammu & Kashmir;

Meghalaya; Uttarakhand; Andaman & Nicobar;

Chandigarh; Puducherry

• 261 + 17 in pipeline

• Expediting recruitment process

• Selection of suitable candidates

• Effective utilization

85% to

100%

Andhra Pradesh; Chhattisgarh; Maharashtra; Punjab;

Rajasthan; Manipur; Madhya Pradesh; Odisha; Tamil

Nadu; West Bengal

60 to

85%

Arunachal Pradesh; Dadra & Nagar Haveli; Daman &

Diu; Lakshadweep; Gujarat; Karnataka; Kerala; Uttar

Pradesh; Jharkhand; Sikkim

60% &

below Assam; Bihar; Tripura; Mizoram; Nagaland; Haryana


9

Leadership meet Status

Leadership Meet States/ UT

Conducted

Kerala; Manipur; Assam; Gujarat; Rajasthan; Nagaland; Goa; Chhattisgarh; Tripura; Meghalaya; Uttar Pradesh; Delhi; Jammu & Kashmir; Daman & Diu; Dadra & Nagar Haveli; Mizoram; Tamil Nadu; Bihar; Sikkim; Andhra Pradesh; Pondicherry; West Bengal; Andaman & Nicobar; Arunachal Pradesh; Orissa

Not Conducted Karnataka; Madhya Pradesh; Punjab; Uttarakhand; Lakshadweep; Himachal Pradesh; Jharkhand; Haryana; Chandigarh

STeP Training Analytics

13

46

96

130

2010-2011 2011-2012 2012-2013 2013-2014

•Includes trainings : - Conducted till Oct 2013 : 62 - Planned till March 2014 : 68

STeP YoY – Number of Programmes Conducted

eGLC, 111

GPR, 38

CMCB, 20

CAPS, 2

DPR, 7 ISM, 8 PM, 23

RF, 1 BMPPP, 7

STeP Module Wise – No. of Programmes conducted

Modules - STeP 1. eGLC | e-Governance Project Lifecycle 2. GPR | Government Process Reengineering 3. BMPPP Business Models and Public Private

Partnership 4. CMCB | Change Management and Capacity

Building 5. RF | Regulatory framework for e-Governance 6. ISM | Information Security Management,

Enterprise Applications & Open source 7. PM | Project Management 8. CAPS | Communication, Assertiveness, &

Presentation Skills 9. DPR | Preparation of Detailed Project Report


1

STeP Status

No. of Participants

States/ UT

300 - 450 Karnataka; Madhya Pradesh; Kerala; Manipur; Assam

201 - 300 Maharashtra; Gujarat; Rajasthan; Nagaland; Goa

101 - 200 Chhattisgarh; Tripura; Punjab; Meghalaya; Uttarakhand; Uttar Pradesh; Lakshadweep; Delhi; Himachal Pradesh

50 - 100 Jammu & Kashmir; Daman & Diu; Jharkhand; Dadra & Nagar Haveli; Mizoram; Tamil Nadu; Bihar

> 50

Sikkim; Andhra Pradesh; Haryana; Pondicherry; West Bengal; Arunachal Pradesh; Andaman & Nicobar; Orissa; Chandigarh

Observations

• Many States have conducted a number of other training

• Need for yearly action plan

• Identification of officers

• Flexibility

• SPOC for each State

• Payment to NISG

Level Wise STeP Modules

Course S1 Level S2 Level

eGLC 20 91

GPR 6 32

PM 0 23

CMCB 0 20

ISM 0 8

DPR 0 7

BMPPP 1 6

CAPS 0 2

RF 0 1

Total 27 190

eGLC GPR PM CMCB ISM DPR BMPPP CAPS RF

91 32 23 20 8 7

6 2 1

20 6 0 0 0 0

1 0 0

S2 Level S1 Level

• S1 Level Officers have undergone less number of Trainings

• Modules can be customized to suit the requirement/ time availability of the Officers

State Action Plan State Action

Plan States/ UT

Submitted (25 States)

Punjab; Odisha; Uttarakhand; Arunachal Pradesh; Dadra & Nagar Haveli; Delhi; West Bengal; Daman & Diu; Gujarat; Kerala; Goa; Assam; Chandigarh; Himachal Pradesh; Manipur; Meghalaya; Uttar Pradesh; Nagaland; Jammu & Kashmir; Lakshadweep; Andhra Pradesh; Haryana; Mizoram; Jharkhand; Madhya Pradesh; Maharashtra

Not Submitted (10)

Andaman & Nicobar; Tamil Nadu; Bihar; Chhattisgarh; Karnataka; Puducherry; Rajasthan; Sikkim; Tripura

Need for Yearly State Action Plans for training

1. Identification of Training Needs at different levels

2. Identification of officers

3. Develop training plan and calendar

4. Identification of Agency(ies) for conducting training

5. Budget


4

Pending Utilization Certificates Pending UCs Year 1 Year 2 Year 3

GIA ACA GIA ACA GIA ACA

Rs. 1 Cr. Or more

Bihar;

Chandigarh;

Daman & Diu

Bihar; Goa; Gujarat;

Haryana; Jharkhand;

Karnataka; Madhya

Pradesh; Maharashtra;

Odisha; Punjab; Tamil

Nadu; Tripura;

Uttarakhand

Delhi Assam;

Meghalaya

Assam

Rs.0.40 to 1 Cr.

Gujarat; Haryana;

Lakshadweep;

West Bengal

Andhra Pradesh;

Chhattisgarh; Himachal

Pradesh; Kerala;

Rajasthan; Uttar

Pradesh; West Bengal

Madhya Pradesh;

Puducherry;

Rajasthan; Tamil

Nadu

Manipur;

Mizoram

Meghalaya

Rs.0.40 to 0.00

Andaman &

Nicobar

Arunachal Pradesh;

Manipur; Meghalaya

Arunachal Pradesh;

Goa; Himachal

Pradesh;

Maharashtra;

Manipur; Mizoram;

Nagaland; Sikkim


5

CB Scheme – Other initiatives

Chief Information Officers Training Programme

Next batch of eGCP has been announced - focus areas are MoUD, MoPR, Depart. of Justice (e-Courts) and Employment Exchange

eGLP – Planned in January 2014

Setting up of e-Governance Academy

Development of e-Governance Competency Framework (eGCF) and TNA

Infrastructure and Technical trainings – MoU being signed with CDAC


6

Thank You


7


8


9

Status of Fund Released and Utilization under CB Scheme (All figures in Rs. Crores)


0

Status of Fund Released and Utilization under CB Scheme (All figures in Rs. Crores)

Policy on Acceptable Use of IT Resources

Key Points

Introduction Roles & Responsibilities Principles of Usage Security and Proprietary Information System and Network Activities Network Monitoring External Storage Media Portable Devices and Malicious Software Security Incident Management Process Annexures

► To establish appropriate and acceptable practices regarding use of Information Technology resources

► To document responsibilities and obligations of users who may use Government information resources

Objective

► To outline acceptable use of IT resources services provided by Government to its users.

► The policy is in place to protect the employee and cyber framework of GOI

Purpose

► This policy applies to employees, contractors and consultants of Government of India, including all personnel affiliated with third parties.

► This policy applies to all resources that is owned or leased by GOI

Scope

► Competent authority as identified by each Department/Ministry/Statutory Organization/Autonomous body

► Designated nodal officer identified by each State/Ministry/Department

► Implementing agency

Roles &

Responsibilities

Introduction

Key Points


Roles & Responsibilities

Roles required for implementation of policy:

► Competent authority as identified by each Department/Ministry/Statutory Organization/Autonomous body

► Designated nodal officer identified by each State/Ministry/Department

► Implementing agency

The individual identified for the task will be responsible for the management and

enforcement of this policy.

Key Points


Principles of Usage

► IT resources provided the by Government are intended for educational use,

instruction, research and facilitation of communication, collaboration, and other

Government related purposes

General

► Users have limited right to privacy while using Government‟s IT resources

► The Government monitors users‟ online activities and reserves right to access,

review, copy, store, or delete any electronic communications or files

► Govt. reserves right to disclose any electronic info to law enforcement officials

Monitoring &

Privacy

► Any information that users consider sensitive or vulnerable should be encrypted

► Implementing agency reserves the right to audit networks and systems on

periodic basis to ensure compliance with this policy

► Ministries/Departments/statutory bodies/autonomous bodies must establish

periodic reporting requirement to measure compliance and effectiveness of this

policy

Use

► Ministries/Departments/statutory bodies/autonomous bodies (henceforth

referred to as “organisation”) must establish a periodic reporting requirement

► Competent authority of each organisation required to train employees on policy

and document issues with Policy compliance

Ownership

Key Points


Security & Proprietary Information

Be

st

Pra

cti

ce

s

Officials should keep their passwords secure and should not share accounts

System should be properly shut down before leaving the office

Backup should be maintained regularly on space provided on central server of dept

or on the storage media

Officials should take all necessary steps to prevent unauthorized access to their

information

Employees must use extreme caution when opening e-mail attachments received from

unknown senders

UPS system with adequate battery backups must be installed to avoid any data loss or

corruption due to power failure

Employees must obtain authorization before taking equipment outside an organisation

It is recommended to use VPN/OTP to access govt. enabled services whenever govt.

employees are using e-mail service from an external network

Employees must follow instructions or procedures that come from the implementing

agency/competent authority from time to time

Employees must report any loss of data or accessories to the competent authority of

that respective organisation

Key Points


System & Network Activities

Using private email

for official purpose

Accessing private

email servers

Use of personal

email id and

freeware software

Filtering & blocking

of sites Sharing of data

Accessing social

media sites

User must not use their personal e-mail ID for

official purpose

Users should not copy or install any software on

their own, including privately owned shareware,

freeware or through CDs/DVDs

eMail service authorized by

Govt. should be used

Users will not access

private mail service from GoI

network

Officials must not share their

account(s), passwords,

Personal Identification

Numbers (PIN), Security

Tokens (i.e. Smartcard),

Material that is offensive, obscene,

defamatory, threatening, harassing,

bullying, discriminatory, hateful,

racist, sexist, infringes copyright

should not be posted

Refer to “Framework and

Guidelines for Use of Social Media”

at http://deity.gov.in

Must report suspicious incidents

Use of secure passwords

Use anti virus and firewall software

Information once posted on social medial is

no longer private

Individual‟s personal information can be

used for attacks on respective depts.

Officers shall not identify them as public

servant

Govt. will block content

considered inappropriate

such as share & trading

sites, job sites etc.

Users shall not use any

methods to bypass filtering

of network

GOI officials should not use

private email service for

Official communication

Users must not download, install or run security

programs or utilities such as password cracking

programs, packet sniffers, or port scanners that reveal

or exploit weaknesses in the security of a computer

resource

http://deity.gov.in/

Key Points


Network Monitoring

► Implementing agency may scan any IP address ranges allocated to an officer or an organisation in order to detect the presence of open or otherwise misconfigured mail and proxy servers

► Officer shall not execute any form of network monitoring which will intercept data not intended for employee's host, unless this activity is a part of the employee's normal job/duty

► Officer shall not use any program/script/command, or sending messages of any kind, with intent to interfere with, or disable, a user's terminal session, via any means, locally or via the Internet/Intranet/Extranet

► If officer takes Govt. issued access device like laptop/tabs etc. outside the premises (home/tour) he/she needs to scan device for malicious code before connecting to the network

Key Points


External Storage Media

Threats of using External Storage Media

Use of External Storage Media

Use of External Storage Media by visitor

Rules for issuance of USB memory device

They allow users to bypass perimeter defences and introduce malware into office

These devices allow user to remove sensitive information from organization's premises

The impact of an information through the loss of a device, could impact the Government service framework

Officer shall use media issued by dept. only

Classified data should be encrypted before copying into USB device

For Top Secret information separate USB pen drives should be used

Officers should not allow outsides pen drives to be mounted on govt. systems

Individual should return USB devices issued to him upon transfer or retirement

Officer should scan portable device, which was used on any outside system including PC at home

Visitors are not allowed to carry any potable media without permission

If it is necessary to allow visitor to use USB memory device for any reason, it should be used only on designated systems meant for presentation purpose in office.

Under no circumstances USB device belonging to visitors should be mounted on systems connected & belonging to Government framework

Record to be maintained for procurement, issue, return, movement, destruction of USB device

USB device used for classified data to have a password protect mechanism

All obsolete USB devices shall be physically destroyed.

A verification of USB devices to be carried out at regular intervals of 3 months

Key Points


Portable Devices & Malicious Software

► Users should keep their mobile devices with them at all

times or store them in a secured location when not in

use. They should not leave their mobile devices

unattended in public locations (e.g. airport lounges,

meeting rooms, restaurants, etc.).

► Mobile and portable devices should be password

protected and auto lockout should be enabled. The

password should block all access to the device until a valid

password is enabled.

► Enable “remote wipe” feature if available.

► Users should ensure device has current anti-virus

software and all operating system and application updates

and patches. Firewalls should be enabled if possible.

► Lost, stolen, or misplaced mobile devices should be

immediately reported to the security Incident team

► Do not open emails from dubious sources

► Do not reply to Spam or click on links, including

‘unsubscribe' facilities, in Spam

► Do not post your email address on publicly available sites

or directories. If you must do so, look for options, such as

tick boxes, that allow you to opt out of receiving further

offers or information

► Do not disclose your personal information to any online

organisation

► Ensure that web reputation filter is enabled in antivirus

software installed

Preventing spread of malicious software

Use of Portable devices

Key Points


Security Incident Management Process

► An incident response and management is necessary for detecting security incidents, minimizing loss and damage, mitigating the weaknesses that were exploited and restoring information assets in a timely manner

► This process is applicable to all policy violations reported by the Administrator or the Users

► The implementing agency reserves the right to deactivate/remove any device from the network if it is deemed as a threat and can lead to a compromise of the framework

► Any such incident must immediately be brought to the notice of the CERT-In and the implementing agency

► Policies Password Policy

Security Policy for User

Annexures

Thank You

E-mail Policy

History Overview Salient Points Best Practices Other aspects of email services Responsibility Policy for users

Contents

History

Messaging services was started in the year 1996 Initially the numbers of accounts were a few thousand only, but as of today they approx 4.25 lakh. Storage : 130 TB No of virtual domains : 530

No of incoming messages (one month):

16,79,85,607

Incoming messages

Outgoing messages and total messages processed

Lays down guidelines for use of email services

Extends to all Government officials (State and Central); Introduction

Ensure secure access and usage of GoI Email services by its user

Security of contents of e-mails exchanged during official communications

Use of email services from other service providers to be strictly limited to non official/ personal communication

Objectives

Users of email services

Implementing agency

Government Departments/Ministries/Bodies setup under Government of India

Stakeholders

Competent authority as identified by each Organization

Designated nodal officer identified by each Organization

Implementing agency

Roles &

Responsibilities

Overview

Salient points

E-mail service is offered free of cost to all officials under Ministries/Departments/Offices/ Statutory

Bodies /Autonomous bodies that draw their fund from the consolidated fund of India.

All organizations to migrate their email services to the service provided by the implementing agency

As part of migration existing email address will be retained for continuity and wherever technically feasible

data migration will also be done.

Delegated console for each domain thereby allowing independent control of respective site by respective

administrator

Use of digital signature mandatory for sending classified mails

Use of static IP addresses/VPN/One Time Password for officials on foreign postings

Updating of mobile number mandatory for security purpose

Official emails not to be downloaded by configuring POP on any other service provider

Email addressed to user, whose account is deactivated not to be directed to any other address

Access & handheld devices to have latest operating system patches & anti virus signatures

SMS & email alerts to be generated in case of attempts to compromise id/password; remedial action

by implementing agency including resetting of password

Forwarding of official email to personal id & auto save of password not allowed

Email account will be retained for a period of one year for all officers who have served for 20 years .

Bes

t P

rac

tice

s

Use of encryption & digital signature certificate for sending classified/confidential mails

Use of latest version of internet browser

Change of passwords on periodic basis

Checking last log in details while accessing email account

Use of One Time Password for secure authentication by officers in sensitive posts

Official email address not to be used for subscribing to fake/dubious websites

Files downloaded from Internet or accessed from portable storage media to be scanned for

malicious contents before use.

“Save password” disabled

Recommended Best Practices

User to log out from web based sessions before closing browser

Installation of anti virus software on computer to prevent infection;

desktop operating system to have latest operating system patches

Other aspects of email service

Other requirements for email service

Desktop protection

Scrutiny of emails/Release of logs

Process of handover of designation based

email id’s

Creation of email addresses

Data retention & data back up Process of account creation

Delegated admn console

Email domain & virtual hosting Use of

secure passwords

Privacy

Deactivation of accounts

Security incident mgmt process

Service Level Agreement

Business continuity

Other aspects of email service (contd

Security Incident Management Process

• Necessary for detecting security incidents & minimizing loss & damages

• Security incidents to be brought to notice of CERT-In & implementing agency; deactivation of email service if

deemed as threat

Desktop protection

• Spam & anti virus filters configured at email gateways to protect from virus & unsolicited mail

• Responsibility of user to follow best practices

Deactivation of account on following events

• Retirement or resignation of officer or when he is not in position to perform his duties

• Inactive account

• Violation of policy or misuse of account

Data retention & back up

• Responsibility of user for emails saved in folders; emails purged from folders after defined time periods

• Back up of email data on regular basis

• All attempts to restore services in event of disaster

Delegated admin console

• Organizations using admin console can provision account creation/deletion/password change as & when

required thereby retaining independent control of their respective site.

Other aspects of email service (contd)

Privacy

• Implementing agencies to take all possible steps for confidentiality of emails, passwords & other details

Use of secure passwords

• Use of strong passwords to maintain security; refer to password policy

eMail domain & virtual hosting

• Implementing agency can offer domain of email address if required by user organization. For instance if a

website of an organisation is http://xxx.gov.in, email address can be given as [email protected] . As of today

over 620 virtual domains exist

• Userid to be created as per addressing policy

Process of handover of designation based email id

• Official id to be handed over to successor

• Change of password when charge handed to different officer

Process of account creation

• Account creation process initiated after authorization of competent authority

• E mail account based on addressing policy

Creation of email address

• Extends to all Ministries & Departments; can be created in name and designation

Scrutiny of emails/Release of logs

• Designated agencies under exceptional circumstances can access emails with regard to matters relating to

national security

• Request from any other organization will not to be entertained

http://xxx.gov.in/

mailto:[email protected]

Other aspects of email service (contd)

• Business Continuity

Implementing agency will provide a Disaster Recovery site to ensure business continuity. – Service Level Agreement

Implementing agency will provide a 99.9% uptime as per the SLA

Responsibility

User’s responsibility

E Mail originating from account responsibility of account owner; owner to comply with all guidelines

User to desist from inappropriate usage like;

• Creation & exchange of harassing

/threatening emails

• Unauthorized exchange of proprietary/privileged information

• No unauthorized access to services

• Wilful transmission of email containing computer virus

• Exchange of e mails containing anti national messages

• Attempt to use account of others without authorization

• Sending personal emails to broadcast list

Organization’s responsibility Implementation of appropriate controls to ensure compliance to e-mail policy for user & email policy for their respective setup

Retention of account by employees for one year post superannuation

Detailing of procedure in case of resignation

Policy dissemination guidelines

• Distribution of policy & relevant documents to respective users

• Dissemination of information to be ensured by head of organization

• Read only access to intended users

• Org of training & awareness programs periodically

• Use of newsletters, banners, bulletin boards etc for increased awareness

• Session on email policy during employee orientation programmes

Policy for User

Enforcement

Policy for User

Scope

Purpose

Policy Review Exception

Management

Policy

Aims to provide guidelines for secure & acceptable use of email services

Government of India

Statutory Bodies/PSU

etc.

State Governments &

subordinate offices

For any exception, user

to take approval from

Competent Authority;

Privacy

Data Backup

• Data Retention

• Deactivation of accounts

• E-mail domains

Use of strong passwords

Use of internet browsers

Scrutiny of e-mails

Acceptable use of email policy

• Security

• Account Creation

• Creation of e-mail addresses

• User responsibility

Review to be carried out for

assessing:

Impact on risk profile

Effectiveness of security

controls

Mandatory to adhere to policy

without exception

Thank You

review meeting with it secretaries of states/...

Documents