revera health care: supervisor's conference may 1, 2014
DESCRIPTION
we all want to be treated with dignity and respectTRANSCRIPT
Dignity, power and patients and the songs we sing
Revera Supervisor’s ConferenceMay 1, 2014
Kathy Kastnerwww.BestEndings.com
The power of song
• We trust you’ll be a positive force• You trust you‘ll be a positive force
What do I know
Health Canada National Advisory Committee: Client-Centred Care in the Canadian Home and Community Sector
Dignity: EvidenceThat word we all need to hear to believe
• health care workers need to recognize that they themselves need dignity in order to promote dignity in others.
Epiphany: We all want the same thing!
To be heard and listened toTo be treated with Respect
Communicating
Communication Power
• “what we say, how, when, where and why we say it, and who we say it to
• “using jargon…if the person they are speaking to does not understand it, is alienating, or even unsafe.
• “ the language used by patients and clients – even if it is not what you would use in your natural speech – is important in order to forge a therapeutic relationship
• http://www.rcn.org.uk/development/practice/cpd_online_learning/dignity_in_health_care/communicating_with_dignity
Simple words. Or are they?
• Stool • Administer • Apply • Notify
• Dressing
• Poop• Give• Put on, use• Tell• Bandage
Dignity and Power and the songs we sing
what counts
Dignity and Patients:you hold the power
• Kathy Kastner• [email protected]• @kathykastner