rÉunion misep l’efficacité de l’accompagnement et du suivi des demandeurs d’emploi achieving...

RÉUNION MISEPL’efficacité de l’accompagnement et du suivi des demandeurs d’emploi

Achieving activation of jobseekers: successful strategies for case management

RÉUNION MISEP

L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi

Achieving activation of jobseekers: successful strategies of case management

Centre Pierre Mendès-France

Paris

3 et 4 novembre 2008



Case management services for jobseekers

International comparisons:Sweden, Netherlands, United Kingdom

Nathalie Georges,Nicolas Grivel, Dominique Méda

IGAS / CEE





Agenda

• The concept of case management in Europe

• Three successful examples of case management reforms

• Points of convergence with the French situation



The stakes

• Main objective : understanding the case management processanalysing the services offered and the case management organization, depending on the jobseekers’ profiles

• Field : 3 countries considered as “models” because of their recent unemployment decrease





1. The concept of ‘case management’



Main frame: current reforms

• Activation model: harder conditions for being on benefit, better offer of vocational services

• PES reforms: one-stop-shops, outsourcing, new definition of the counsellors’ missions, new tools (profiling, individual action plans)…



Case management definition• Objectives: providing more efficient services for

jobseekers and helping them to become responsible of their career on the job market for a lower cost

• Typical Definition: “individualisation of the relationship between jobseekers and their counsellors for more adapted services delivered by the PES, defining a personal path to employment”

• Path scheme: building a “way towards jobs”



Definition’s controversies

• Individualisation versus target group• A linear path? Which role for labour

demand?• Employment or social case

management?



The two aspects of the concept

• Individualised monitoring: individual action plans, regular interviews, vocational counselling…

• Services: coaching, training, protected jobs, assistance in the creation of new firms…



Contents

• Personalized relationship between the jobseeker and his/her counsellor

• Intensive interviews• Vocational services• Contracts and sanctions



Means

• Counsellors’ training

• Decreasing number of jobseekers treated

• Profiling and targeting

• Contracts

• Outsourcing



2. Three successful examples of case management reforms



Three « models »:among the lowest unemployment rates in the EU

0

2

4

6

8

10

12

14

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006

UE-15

Pays-Bas

Suède

Royaume-Uni

France



Three different strategies

• Sweden: role of PES and municipalities, training policy

• Netherlands: role of unemployment insurance and municipalities, outsourcing, workfirst, protected jobs

• United Kingdom: one-stop-shop, intensive activation, low benefit, few active programs



Expenditures

CategoriesSweden (2005)

Netherlands (2005)

UnitedKingdom

(2004)

France (2004)

UE 15means (2004)

Labour market services 7,4% 10,7% 44,4% 9,1% 9,50%

Active services(training, protected jobs, etc.)

44,3% 56,1% 20% 27% 27,7%

Passive services(benefits)

48,3% 33,2% 35,6% 63,9% 62,9%

Source : Eurostat



Case management profiles

0

5

15

10

10 155

Suivi individualisé

Prestationsd’accompagnement

+

+ Suède

+

+Pays-Bas

+Royaume-Uni

+

Individualised monitoring

Case management

services

United Kingdom Netherlands

Sweden



Institutional organisation: Sweden

Agencegouvernementale

pour l’emploi (AMS)

Chô

meu

rsin

dem

nisé

sC

hôm

eurs

non

-in

dem

nisé

s

Allocations Accompagnement

Caisses d’assurancechômage

Communes

Unemployment

insurance

Benefit Case management

Municipalities

PES (AMS)Jobs

eeke

rson

ben

efit

Jobs

eeke

rsN

ot o

n be

nefit



Institutional organisation: NetherlandsBenefits Case management

UWV(unemployment insurance)

Municipalities

Jo

bs

ee

ke

rs o

n b

en

efi

tD

isa

ble

d w

ork

ers

Jo

bs

ee

ke

rs n

ot

on

be

ne

fit

So

cia

l a

ss

ista

nc

eCWI (PES)

(autonomousjobseekers)

Privateproviders



Institutional organisation: United Kingdom

C

hô

meu

rs

ind

emn

isés

C

hô

meu

rs

no

n-i

nd

emn

isé

s

Allocations Accompagnement

Jobcentre Plus

For

mat

ion

: le

arn

ing

and

sk

ills

cou

nci

ls

Jobs

eeke

rson

ben

efit

Jobs

eeke

rsN

ot o

n be

nefit

Benefit Case management

Tra

inin

g



Points of convergence

• Benefits under contracts• Increasing sanctions (‘suitable job’ definition)• Profiling and target groups• Outsourcing• Experimentations and evaluations• One-stop-shops• Unique case manager



Case management organisation

Successive stages:

• First vocational interviews

• Individual action plans

• Increasing monitoring and services with unemployment duration



Sweden

• 3 months of autonomous search

• Regular interviews and unique case manager between 3 months and 300 days

• ‘Employment and development guaranty’ after 300 days

Pr é inscription par Internet Et 1 er entretien d ’ enregistrement et d ’ information

Atelier collectif d ’ information

D é but de l ’ accompagnement individualisé

1 er entretien professionnel Etablissement du PAI

8 semaines

Appels au Call Centre, Internet

4 semaines 3 mois

1 er entretien de suivi et nouveau PAI

RV t é l é pho - nique avec un conseiller du Call Centre

300 Jours

600 Jours

RV plus réguliers, souvent un référent unique

Entr é e dans la Garantie d ’ Activit é

Retour a

l ’ emploi

Webpreinscription1st registeringInterview

Collectiveinformationworkshop

Call center, Web

1st vocationalInterviewIndividual actionplan

Beginning of individualcase management

Regular interviewsoften with a unique counsellor

Call interviewWith a call centreCounsellor

1st follow-upInterview and newIndividual actionplan

ActivityGuarantee

JOB

8 weeks

3 months300 days

4 weeks



Netherlands (1)Le chômeur peut-il

chercher un travail ? oui

non

Parcours A autonomeCWI avec des instruments

de réintégration desmunicipalités et de l’UWV

Après 3, 6 ou 9 mois,le parcours A est-iltoujours adapté ?

oui

Retour àl’emploi

Problèmes individuelsspécifiques

ouiParcours B

de réintégrationProgrammes des

Municipalités et de l’UWV en partenariat

avec CWI

non

CWI

Entretien

Parcours B, accompagnementPar les municipalités ou l’UWV

Emploi

Poursuite du parcours ACWI, recherche autonome Entretien

Suiteparcours A

etc.

Début de parcours 3 mois 6 mois9 mois

Parcours B

Emploi

Can the jobseeker find a job by himself?

Specific individual problems

A Path: autonomyCWI with UWV and

municipalities services

B Path: reintegrationUWV and municipalities

services with private providers

After 3,6,9 months, is the A path still

adapted?

JOB

yesyes no

no

yes

B Path, UWV or municipalities case management

A Path, CWIAutonomous search

B Path

InterviewInterview

Job Job

A Path, etc.

Beginning of the path 3 months 6 months9 months



Netherlands (2)

• Autonomous search until 9 months

• Unemployment insurance or municipality if special barriers

• Private provider for a 9 months spell



United Kingdom • Beneficiaries of Jobseeker’s Allowance :

• Intensive monitoring during 13 weeks• Restart until 18 months (6 pour youth)• New Deal

Phase initiale : 13 semaines Phase Restart : de 6 à 18 mois New Deal: à partir de 18 mois

- Inscription- Entretien initial

-Entretien de suivi tous les 15 jours

- Entretien après 13 semaines

- Entretiens après 6 mois, 12 mois, 18 mois

- Entretiens de suivi tous les 15 jours

- Entretiens nombreux et réguliers avec un conseiller

personnalisé

1st stage: 13 weeks Restart stage:6 to 18 months New Deal: after 18 months

-Inscription-1st interview-Follow-up interview (each 15 days)-Interview after 13 weeks

-Interview after 6 months, 12, 18 months-Follow-up interview (each 15 days)

-Regular and numerous interviews with a personalised case manager



Which services?

• Autonomous search services

• Increasing individual coaching

• Training (shorter and more vocational)

• Protected jobs (the most efficient?)

• Global programs



Sweden

• Traditionally training, shorter and more individualised than before

0

500 000 000

1 000 000 000

1 500 000 000

2 000 000 000

2 500 000 000

3 000 000 000

1997 1998 1999 2000 2001 2002 2003 2004 2005

catégorie 1

catégorie 2

catégorie 3 à 7

Source: Eurostat, expenditures in euros. Category 1= labour market services, Category 2= training, Categories 3 to 7= protected jobs

0

500 000

1 000 000

1 500 000

2 000 000

2 500 000

1997 1998 1999 2000 2001 2002 2003 2004 2005

0

500

1 000

1 500

2 000

2 500

3 000

Entrants dans des mesures formation Dépenses (en Millions euros)



Netherlands

• Protected jobs (disable workers), increasing coaching, few training

Services relatifs au marché dutravail (catégorie 1)

Formation (catégorie 2)

Emplois aidés (catégories 3-7)

0

500

1 000

1 500

2 000

2 500

3 000

3 500

4 000

4 500

1997 1998 1999 2000 2001 2002 2003 2004 2005

Mil

lio

ns

Catégorie 1

Catégorie 2

Catégories 3 à 7

Category 1= labour market services, Category 2= training, Categories 4, 5 and 7= protected jobs



United Kingdom

• Few services, mostly intensive monitoring, and services for long-term jobseekers

cat. 154%

cat. 212%

cat. 4, 5 et 71%

cat. 828%

cat. mixte5%

Category 1= labour market services, Category 2= training, Categories 4, 5 and 7= protected jobs, category 8 = benefits



Three main axes of convergence

• Institutional reforms

• Case management and individualised monitoring

• Short and vocational services for faster unemployment exit



3. Points of convergence with the French situation



Convergence in progress…

• Merge of PES and Unemployment insurance: one-stop-shop

• Profiling and pathway organisation

• Individual action plan and monthly monitoring

• Outsourcing experimentations and evaluations



New case management organisation

Statisticalprofiling

Vocationalinterview

Individualaction plan

-Quick search (less than 3 months)-Active search (3/12 months)-Helped search (more than 12 months)-Social case management-Business creation

4th month-Monthly monitoring-Unique case manager-Private providers for those who are too far from the labour market

JOB

JOB



Services offered• High but decreasing hiring incentives, stationary

training, increasing case managementParticipants (2006, stock)

cat 131%

cat 213%

cat 4 to 717%

cat 839% cat 1

cat 2

cat 4 to 7

cat 8

Expenditures by category

0

1 000

2 000

3 000

4 000

5 000

6 000

7 000

8 000

9 000

10 000

1998 1999 2000 2001 2002 2003 2004 2005 2006

Mil

lio

ns

cat 1 cat 2 cat 4 to 7



… but to be improved: perspectives and challenges

• Number of jobseekers by counsellor

• Counsellors’ skills

• Compulsory job offers

• Links with labour demand

• Better evaluations of costs and efficiency

rÉunion misep l’efficacité de l’accompagnement et du suivi des demandeurs d’emploi achieving...

Documents