retaining employees through greater freedom - cmx summit west 2016
TRANSCRIPT
CMX Summit - 2016
Collect & store data from users, websites, apps &
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Query instantly to share results with teams &
customers, anywhere.
WHY AM I UP HERE?
• VP of People at Keen IO
• Organization change consultant at Ernst & Young
• An MA in Organization Development & MA in Psychology
EMPLOYEE ENGAGEMENT
<3%ATTRITION
HOW ARE WE DOING THIS?
AGENCY
•the capacity, condition, or state of acting or of exerting power
THEORY X VS Y
THEORY X
!
THEORY Y
"
Safety
Physiological
Belonging
Esteem
Self-actualization
UNFORTUNATELY FOR THE WORKPLACE
HUMANS DON’T FIT WELL INTO BOXES
SOUNDS GREAT. HOW?
VALUES
•Introspection
•Continuous learning
•Personal agency
•Honesty
•Empathy
INSTEAD OF A BOSS…
•Responsibility matrix guides job role / scope
•Performance feedback delivered by team
•Thought partnership with coach
ITS NOT ALL ICE CREAM AND FLOWERS
github.com/keenkeen.chat @keen_io
https://keen.io
TURN EXPLORERS INTO DISCOVERERS.