RETAILTEAMExpect More

www.otretailteam.co.uk

A range of expert services,one simple solution

‘‘OfficeTeam has been a single source supplier to 99p Stores for over two years. They have provided an improved level of supply efficiency to our organisation.

Many of the associated savings have come from the ability of OfficeTeam to deliver on demand direct to our network of 300 stores. This has considerably reduced our internal costs associated with stocking, distribution and transportation. This service has definitely provided an improved performance to our organisation.

We have also benefitted from an excellent Account Manager who has provided valuable support and advice in relation to product specification and availability, as well as alternative options. Finally the fact that OfficeTeam operates their own fleet of delivery vehicles and employed drivers gives them control, and has provided considerable peace of mind.

I would not hesitate to recommend OfficeTeam, especially if you are a multi-site business that requires visibility of activity, business control from the centre and a trouble-free nationwide distribution facility.

Head of Systems, 99p Stores

We’ll help reduce directand indirect costs.

Naturally you will benefit from the economies of scale we command to achieve “best value” pricing but we won’t stop there. At RetailTeam we work proactively with our customers to find ways to

deliver additional efficiencies; your Account Manager will identify and highlight cost-saving opportunities and areas where

consumption can be reduced.

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RetailTeam is a specialist division of the OfficeTeam Group, one of the largest business services companies in the UK. With substantial corporate and financial strength, we have over 12,000 customers nationwide and a turnover of £140m.

The OfficeTeam of today has a strong pedigree and reputation. A British company, founded over 100 years ago, our business has grown and evolved through the acquisition of complementary specialist businesses and expertise, thus enabling us to provide our customers with a single trusted source for all their business solutions requirements.

Single Trusted Source

The breadth of our product portfolio, the depth of our in-house expertise and our strength in the marketplace means RetailTeam is well placed to support your GNFR supply chain consolidation objectives, resulting in reduced procurement spend without compromising on quality. We’ll also help you reduce consumption, improve business efficiency and enhance your green credentials.

INTRODUCING RETAILTEAM

Expect More from RetailTeam

With over 700 retail customers, RetailTeam provides the retail sector with a consolidated solution for GNFR.

We recognise retail businesses need to maximise the time staff spend helping customers, rather than managing suppliers, placing orders and receiving deliveries.

In support of this, it is our aim to become your unseen supplier of business services and supplies; a reliable, single source solution, streamlining your GNFR supplier base across multiple products and services so your employees can focus on delivering the highest levels of service and securing sales.

Looking for better service?

Our strong, supportive team of in-house retail specialists is passionate about our business and delivers the highest service levels in the industry. Day-to-day customer service is provided by your

Account Manager supported by a dedicated Customer Services team empowered to solve

any problems as they arise.

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DISPLAY UNITS & SHELVING

SECURITY & TAGGING

STATIONERY &INK CARTRIDGES

UNIFORMS, SHOES & PPE

DIGITAL SOLUTIONS

PRICING LABELS & STICKERS

LIGHTING &FIT OUTS

CARRIER BAGS & PACKAGING

STOCKMANAGEMENT

FORKLIFT PACKS

POS & SIGNAGE

FLOORSTICKERS

MARKETING PRINT

PRICING GUNS & SCANNERS

CATERING

JANITORIAL & CLEANING

TILL ROLLS & PRINTERS

DUMP BINS & BIN BAGS

HANGERS & CUBES

GNFR

OFFICESUPPLIES

OFFICEFURNITURE

PRINT &DIGITAL

WORKWEAR

WORKPLACE SOLUTIONS

TAILMANAGEMENT

SINGLE SOURCEYOU CAN RELY ON

DISPLAY UNITS & SHELVING

SECURITY & TAGGING

STATIONERY &INK CARTRIDGES

UNIFORMS, SHOES & PPE

DIGITAL SOLUTIONS

PRICING LABELS & STICKERS

LIGHTING &FIT OUTS

CARRIER BAGS & PACKAGING

STOCKMANAGEMENT

FORKLIFT PACKS

POS & SIGNAGE

FLOORSTICKERS

MARKETING PRINT

PRICING GUNS & SCANNERS

CATERING

JANITORIAL & CLEANING

TILL ROLLS & PRINTERS

DUMP BINS & BIN BAGS

HANGERS & CUBES

Less is more when it comes to your supply chain.

Tail Management is the strategy of consolidating those suppliers who account for a small amount of your procurement spend but who are large in number (frequently around 80%) and disproportionately time-consuming to manage. This non-critical or ‘tail’ spend often goes overlooked but it is particularly important in the retail sector as, in RetailTeam’s experience, there are substantial savings to be made. Our account management brings structure and control to what is normally an ad hoc behaviour.

OfficeTeam’s GNFR Tail Management service has provided a flexible solution which takes the cost and time out of LVMH’s procurement, and allows the group to enjoy excellent levels of service in relation to next day delivery and the supply of quality products. OfficeTeam manages the existing supply chain, dealing directly with suppliers to improve business process efficiencies and allowing them to benefit from a commercially incentivised cost reduction program.

OfficeTeam actively works with LVMH’s stakeholders and procurement staff to reduce costs across the board and provide specialist product and service advice and support. A dedicated account team is in place to deal with all day-to-day enquiries, orders, returns and product information. Service levels are extremely high and LVMH now enjoy proactive account management across all levels of the business.

Through new product recommendations and product alternatives, OfficeTeam has provided an immediate reduction in spend for LVMH. By leveraging spend across multiple product and service categories and utilising bulk buying capability; OfficeTeam has been able to provide savings of 20% over the incumbent suppliers.

TAIL MANAGEMENT

We are where you are!

We boast an innovative approach to logistics and delivery, providing a dependable

nationwide service with a local feel. Our ‘hub ‘n’ spoke’ infrastructure and extensive

delivery capabilities mean we can offer exceptional service to all our customers and are perfectly positioned to work with multi-

site organisations.

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Facilities Manager, LVMH UK

‘‘

Poundstretcher

Reduced costs through streamlined ordering and consolidation.

Poundstretcher has over 400 locations and a central warehousing operation in Yorkshire. It needed a supplier that would be able to work alongside its marketing team, providing it with excellent onsite account management to reduce the workload of the Marketing Manager.

The Challenge

Prior to OfficeTeam’s involvement, the 409 stores had to email order requests through to the Marketing Manager; while stock was held in three locations and from three different providers. The ordering process was complicated; deliveries were ad hoc and resulted in

multiple invoices. An online solution with consolidated stock management was a key driver.

The Solution

PrintTeam provided a consolidated and streamlined solution, increasing efficiency and reducing the total cost of print procurement and distribution costs of marketing collateral. Through our multi-vendor supplier base we were able to service all varieties and volumes of work without the need for multiple contracts/suppliers.

Through the introduction of an online ordering site individual stores could order their own required items, with full visibility by the marketing team. Items are charged back to individual cost centres reducing invoice processing time, while our pick and pack facility reduced costs.

PrintTeam’s national logistics platform provides free next day delivery, based on a sustainable cost to serve model, and the full POD facility significantly reduced lost stock.

PrintTeam offers full campaign management and fulfilment to all stores, working closely with the Marketing Manager to ensure all requirements were met with weekly onsite meetings. In addition, stock has been consolidated to one location with weekly stock management and full automated reporting.

CASE STUDY POUNDSTRETCHER Print Management

OUR RETAIL PEDIGREE

Anglian

Antler

Amazon

Bensons for Beds

Buildbase

Diesel

Doddle

Dunelm

EAT

Farrow & Ball

Fred Perry

Gala Coral

Gucci

Hobbycraft

Karen Millen

Laura Ashley

LK Bennett

Lookers plc

LVMH

Majestic Wine

Marks & Spencer

Mothercare

New Look

Papa John’s

Peter Vardy

Pizza Hut

Plumbase

Poundstretcher

Pret a Manger

Pure Gym

Sequence

Smyths Toys

The Southern Co-operative

Store Twenty One

The Pet Hut

Waitrose

WHSmith

William Hill

YHA

YO! Sushi

99p Store

We provide a sophisticated suite of management information tools which enables us to present you with relevant information. Utilising information derived from our integrated IT systems, our reporting capabilities enable access to valid and accurate usage information that will prove valuable to your procurement team, and wider business, in monitoring the purchase and usage of items. Reports are available at account level, cost centre level and delivery point level, summarising volumes and value for the month and year-to-date.

OfficeTeam provides us with a greater visibility of our business spend through tailored management reports, centralised invoicing for our stores and head office, and an online ordering facility which standardises and restricts the products our employees can order.

By using OfficeTeam, we have not only gained great direct financial savings, but also eradicated soft costs through their excellent administration systems.

Finance Director, Fred Perry

INTELLIGENT MANAGEMENT INFORMATION

‘‘ Hobbycraft StoreOpening Packs

As part of our partnership with Hobbycraft, OfficeTeam provides new

store opening packs to support this growing chain. These packs have been designed to include

everything required to get a new store up and running, aside from the stock itself. Alongside

the consumables, such as till rolls and pricing labels, the kit includes staff

uniforms and furniture items as well as janitorial supplies such as

washroom dispensers.

‘‘With 44 new Pure Gym openings over a 16-week

period, OfficeTeam’s ability to deliver a bespoke gym starter pack, to an agreed timetable, has

saved significant procurement and management time.

NEW STOREOPENING PACKS

At RetailTeam we invest a lot of energy in product and service innovation to enable our customers to trade more effectively. That’s why we offer customers a unique New Store Pack which includes everything the busy retailer needs before opening its doors. Each pack is designed to meet each store’s specific requirements and ready-made packs are then held in stock and available at a moment’s notice; or packs can be made up once we are informed of the store opening date (this is also useful if different stores have different requirements).

Typically, we work closely with Retail Operations to ensure we are included in any ‘new store’ information. This gives us advance warning of upcoming plans and ensures we are fully aware and fully prepared for each opening.

NATIONAL DELIVERY. LOCAL SERVICE

REGIONAL DISTRIBUTION CENTRE AND SALES OFFICE

LOCAL DISTRIBUTION CENTRE WITH SALES OFFICE

SALES OFFICE

Ashford

Birmingham

Bristol

Cornwall

Bury St Edmunds

Croydon

Leeds

Liverpool

Manchester

Milton Keynes

Hertford

Newcastle

PooleDevon

Telford

Chertsey

Dublin

Edinburgh

Sutton Coldfield

Glasgow

Belfast

London

Southampton

Orders picked every day

6089Warehouse space

1m ft2Deliveries made

every year

3mPicking accuracy & order fulfilment

rate

99%

*Based on OfficeTeam Group Statistics: 12 months year to date as of April 2015

Our skills and experience are rooted in our logistics and warehousing capabilities. Utilising our national network, state of the art inventory management systems and specialist procurement expertise, we can manage your GNFR supplies and distribute them quickly and effectively across multiple locations.

Regardless of whether you select delivery to a warehouse or direct to store, our infrastructure means we can accommodate unexpected peaks, seasonal upsurges, one-off allocations and emergency same day deliveries when required.

Spend less time dealing with suppliers.

With 35,000 different products across our range, we will act as a single trusted

source for all your business supplies and services, saving you valuable

administration time. You really won’t need to go anywhere else.

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REGIONAL DISTRIBUTION CENTRE AND SALES OFFICE

LOCAL DISTRIBUTION CENTRE WITH SALES OFFICE

SALES OFFICE

Ashford

Birmingham

Bristol

Cornwall

Bury St Edmunds

Croydon

Leeds

Liverpool

Manchester

Milton Keynes

Hertford

Newcastle

PooleDevon

Telford

Chertsey

Dublin

Edinburgh

Sutton Coldfield

Glasgow

Belfast

London

Southampton

Our fully liveried fleet is managed in-house with uniformed, local drivers – delivering what you want, when you need it. With 200 vehicles operating from three Regional Distribution Centres and 20 local stocking points, we provide a superior level of customer service and fast delivery, no matter where you are located.

OFFICEFLEETBUSINESS SUPPLIES TO YOUR DOOR DAILY

With our infrastructure, we can offer:

Later order cut-off times

A responsive approach, holding fast moving lines and business-critical items closer to your sites

A bespoke delivery service according to your requirements

Locally based customer service teams to deal with queries quickly and efficiently

RetailTeam has a proven bulk-ordering capability. As a single source supplier for many of our retail customers, we manage the ordering and replenishment of huge volumes of stock on their behalf.

Our expansive warehousing capacity and SO99 inventory management system give us the ability to meet regular, ad hoc and emergency demand. The system uses past data and identifies seasonal trends to forecast future demand, so we can replenish stock based on your usage. We run daily re-order reports and when a stock item reaches its pre-agreed re-order level, we’ll use this data to ensure the most cost-effective amounts are replenished based on past and future demand. You’ll receive a weekly stock report detailing all stock lines, the current stock levels, the last six months’ usage, the value of slow-moving stock, monthly demand patterns and any items that need replenishing. In addition, real time stock reports are available via our online ordering portal. To reduce your capital outlay, and improve your cash flow, we can offer a shelf stock agreement by which we’ll underwrite your stock. Typically, we hold three months’ unpaid or up to six months’ paid stock which we’ll hold for free in our warehouses.

Expect morefrom your delivery service

Whether you require timed, scheduled or night time deliveries,

we provide a tailored, flexible service to minimise disruption. Our bespoke service takes the

hassle out of deliveries, meaning your staff can focus on your

customers.

Stock Ordering and Management

The Challenge

With 2,300 betting offices in operation, William Hill is one of the UK’s largest bookmakers and a FTSE 250 company. Previously, it had run its own national distribution centre to keep its betting offices stocked and used a third party carrier to transit items to shops. However, this approach generated significant operational and carriage costs which could be eliminated by outsourcing this entire service to OfficeTeam, using our warehousing and logistics network.

The Solution

We now operate an end-to-end supply solution on behalf of William Hill. We source the goods, stock them at our warehouses, prepare consignments for dispatch

and then deliver them direct to stores, saving William Hill the overheads and administration every step of the way.

We now handle over 150 orders each day from William Hill, delivering to over 2,000 sites a month. The range of goods we source and supply spans everything the betting offices require for trading, such as betting slips, cleaning materials, refreshments and display items. We source these goods from a variety of suppliers who we manage on William Hill’s behalf, trading with several of its own existing specialist suppliers where there is a preference.

Our commitment to delivering a reliable service to William Hill is supported by our service level agreement. The agreement includes an order fulfilment rate of 98%, critical stock penalties and a query resolution within four hours.

Working with OfficeTeam our outsourcing project has been a success, we have been able to reduce our operational costs considerably and rationalise our supply base whilst still having some control over where our product is sourced.

OfficeTeam has presented savings on key product lines which will deliver further financial benefit in the forthcoming months.

Moving our operation into OfficeTeam was a considerable project but we were well supported by the Account Management team and the implementation went very well.

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Group Procurement, William Hill

CASE STUDY WILLIAM HILL

‘‘

Our Account Manager is extremely helpful and nothing is too much trouble. The Customer Service team is always happy to go the extra mile and always responds to our queries in a timely fashion. The implementation and installation process was seamless and with minimal disruption to the-day to-day running of our business. The designs and specifications of the furniture were meticulously matched and the whole project was carried out with finesse.

CASE STUDY NEW LOOK

The Challenge

As part of their growth and increase in staff numbers, New Look required more furniture which needed to match existing items. Furthermore, it wished to create a new comfortable environment for staff to relax in during their scheduled breaks. New Look required robust, quality items of furniture in keeping with its existing corporate identity underpinned by a responsive, flexible and proactive service.

The Outcome

“InteriorsTeam matched our existing furniture by colour, style and specification and delivered and installed it

across our multiple locations throughout UK. They proposed a solution to meet our price, service and quality demands whilst liaising and communicating effectively to ensure efficiency throughout the installation process.

At our Head Office in Regent Street, InteriorsTeam assisted with a space optimisation and re-planning project putting the space we had to far better use. The team was forward-thinking and able to draw upon their experiences to execute the task effectively. We had a new café area designed and built, as well as a complete re-vamp of our storage areas complete with replacing all the desks which in itself was a project to the value of £100k.”

Interiors

The event was a great success!! I don’t think there are any areas where WorkwearTeam can improve on, the team were faultless and the product they provided was excellent.

CASE STUDY PAPA JOHN’S

Papa John’s

Papa John’s is a successful pizza company with over 4700 restaurants and they have baked, produced and delivered pizzas in 37 countries and two U.S territories. John founded the company in 1984 and last year it celebrated 30 years in business. It continues to drive the pizzeria world by developing and always trying to bring new ideas to improve what they do.

As one of the first to offer online ordering, today, over 50% of all of their pizzas in the UK are ordered online. This ensures its customers are given a better pizza experience.

The Challenge

Papa John’s was about to launch its 300th UK store in style, and to do this they decided to hold a Guinness World Records Official Record Event beside Tower Bridge with 338 people tossing pizzas simultaneously. Each member of staff required a uniform; a total of 400

red t-shirts and 12 green t-shirts to be exact. With very strict branding guidelines from both Guinness World Records and Papa John’s, they needed a company which was reliable and could provide a quick turnaround as the clothing was needed for the Guinness World Record event 14 days hence.

The Outcome

With expert industry knowledge, WorkwearTeam was able to provide Papa John’s the service it required. As this project involved great complexity, advanced technology was used to create each t-shirt with prestige. This involved Screen Printed Transfers for theback of the t-shirts, and digital transfers for the front left breast, as this contained an image of Papa John. This enabled fast turnaround of over 400 Papa John’s t-shirts.

The final outcome was t-shirts of superb quality and with high praise given from both Guinness World Records and the team at Papa John’s.

‘‘

Workwear

www.otretailteam.co.uk

RETAILTEAM

Head OfficeUnit 4, 500 Purley Way

CroydonSurrey CR0 4NZ

T. 020 8774 3415

For more information visit:

Expert l Reliable l Professional l Passionate l Positive l Dedicated

We’ll give you greater control over procurement spend.

Consolidated invoicing, bespoke product catalogues and user authorisation levels provide you with increased control over

your expenditure and help eliminate maverick spend. Our online procurement

platform is fast, accountable, transparent and paperless and we

can easily integrate it with your own procurement systems if you prefer.

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‘‘We have benefitted fromreduced procurement costs,

increased purchasing control, greater visibility of spend and improved distribution

efficiencies. So much so, we are now working together to further rationalise the

supplier base.

Purchasing Manager,Waitrose