Retailer Handbook

VisionAlexander Rose’s vision is to be recognised throughout the UK, Europe and the rest of the world for the

quality and design of our sustainable outdoor furniture products.

MissionTo excel as a leading manufacturer with outstanding customer service within our industry.

Vision and Mission About Us

Our Values

Creativity

Maintaining a dynamic and creative working environment, to which all our staff

contribute, enabling innovation to thrive.

Collaboration

Committed to our sense of community and welfare for our employees working together

to achieve more.

Respect

Recognising and valuing the contribution of our suppliers and maintaining high

standards in all aspects of our business.

Sustainability

Investing in a credible and sustainable future to ensure long term business success.

Distinctiveness

Using our specialist expertise and unique position to influence and lead within our

industry.

Accountable

Committed to delivering profitability and subsequent return for our shareholders.

Alexander Rose was established in 1994 and is based in Burgess Hill, West Sussex. We supply high end

furniture all over the world in a wide variety of traditional and contemporary designs to suit all indoor and

outdoor functions.

32

1996

1998

2000

2003

Broadfield Bench

Royal Swing Seat

Bengal Round Table

Avant Armchair

2004 2012

2008 2013

2011 2014

2012 2015

Belfry Picnic Table Ocean Lantern

Wave Swing Seat Hyacinth Wing Chair

Chaise Lounge Hi-Rise

Tivoli Armchair Cabana

Countries of Origin Timber Weathering

Product Country

Roble Bolivia

Teak South America/ Vietnam

Mahogany Congo, Africa/Vietnam

Cornis South America/ Vietnam

New England Vietnam

Pine Poland

San Marino Cebu/ Philippines

Hyacinth Cebu/ Philippines

Ocean Cebu/ Philippines

Havana Cebu/ Philippines

Monte Carlo Cebu/ Philippines

Hi-Rise Garden Cebu/ Philippines

Cabana Cebu/ Philippines

HEX Lounge Cebu/ Philippines

Madison Lounge Indonesia

Portofino China

Portofino Lite China

Avant Classic Indonesia

Avant Indonesia

Our materials are sourced from all over the world, allowing us to provide you with materials of the highest

quality.

The timbers we use for our products are extremely durable and able to resist the most inclement weather.

They are therefore ideally suited to garden furniture.

Due to the weathering process and timber being a natural material, joints will become slightly offset and

surface cracks will appear, particularly on the end grain and to a lesser extent on the surface within a few

weeks. As with other hardwoods such as our FSC® 100% Teak or FSC® 100% Roble, this is the normal behaviour

of timber, our furniture is designed with this in mind and its strength and durability will remain unaffected.

Our wooden products are a natural living timber, just like nature itself wood varies in shape and colour. Timber,

even from the same tree, will vary in many aspects. The variation in colour is just one distinguishing feature of

a product, as well as interlocking grain on our FSC® 100% Roble and knots on the softwood FSC® 100% Pine

range.

Stains such as spillages, bird droppings and mildew can be removed using Alexander Rose cleaner.

Alternatively sand down using medium grit sand paper.

Lifting grain or cracks can be glued using a waterproof adhesive suitable for timber. Clamping may be

necessary with excess glue being removed using a damp cloth. This area should be sanded once the glue is

dried.

Black spotting can occur through tannic acid in the wood or airbourne spores. It is a natural process and is

to be expected, it will not affect the quality or durability of the wood. To remove the black spotting use an

antifungal cleaner e.g. Dettol, using a thin bristle brush until black spots have gone.

Do not use soapy water to clean black spotting.

Before After

Timber Treatments Treatment Results

Product Description

Timber CleanerFor the restoration of discoloured timber. Apply to wet furniture, for the removal of

atmospheric dirt, recommended for use on all timbers.

Timber Protector

Designed to nourish and give a more uniformed appearance of the timber. Lasts up

to twice as long as Tmber Treatment. It is environmentally friendly and is water based,

recommended for use on Teak and Roble.

Timber Treatment

A multi purpose Timber Treatment, specially formulated to enhance, help protect and

preserve the natural beauty of all types of hardwood furniture, oil based, recommended

for use on Teak, Mahogany and Roble.

Timber Sealer

A protective coating designed to allow the wood to breathe, whilst reducing the amount

of weathering, dirt and moisture absorption. It can be used in conjunction with Timber

Treatment which seals in the treatment to make it last longer; can be used on Teak,

Roble, Mahogany and Pine.

Cornis OilFor use on Cornis products. This product can be used once the furniture has weathered

to restore the wood to the original state when first purchased.

Treatment is not required with most Alexander Rose hardwood furniture. Most timbers such as Teak, Roble

and Mahogany have a natural high oil content which acts as a natural preservative, all timber will mellow to a

silvery grey colour in about 3-6 months.

If your customer wants to keep the original colour of the wood when they first purchased it, then we

recommend they should treat it as soon as possible after purchase. If they decide to treat it after a few

months of being outside, cleaning will be required before treatment.

Treatment for Pine softwood is recommended. Untreated Pine will have an expected durability of up to 5

years. The treatment recommendation for Pine is an annual coat of either Ronseal or Cuprinol Softwood

Preservative, this will increase the durability up to 10 years.

In cold and dry periods, wood contracts which may lead to small cracks in the furniture. The reverse happens

in warm and humid periods where the wood expands and may result in slight unevenness.

Please see below our recommendations of treatment on our timber products:

New Weathered and

Untreated

Few Weeks

Untreated

Treated with Protector Timber Treatment Plus

and Sealer

New England MaintenanceAlexander Rose New England furniture is produced in a matt white finish, this is the result of two coats of

polyurethane paint to the Acacia timber. After time there may be hairline cracks in the finish, this is due to

the timber moving. Expansion and contraction of timber is normal and is caused by climatic variation, this

becomes noticable around the joints.

The New England benches are designed to be used outside, we recommend regular maintenance to retain its

original condition, this can be done by sanding the effected area down to the natural timber, a yellow colour,

then re-apply evenly a white matt polyurethane paint to the area. Polyurethane paint can be purchased from

any DIY or Hardware store, if you are unsure about what paint to use please contact Alexander Rose.

Roble Teak Mahogany Cornis Pine

Timber Cleaner Yes Yes Yes Yes No

Timber Protector Yes Yes No No No

Timber Treatment Yes Yes Yes Yes No

Timber Sealer Yes Yes Yes Yes Yes

Cornis Oil No No No Yes No

Material Information

Material Description

Roble

Roble comes from Chiquitania dry forest in South East Bolivia, as opposed to a wet forest. The dry forests are ideal for

harvesting strong and long lasting wood; therefore it is a very strong hardwood which is light yellow in colour. It has a

smooth lustre and texture with a closely interlocked grain, Roble has excellent machining and turning qualities, finishes

and polishes well. It has a durability of up to 25 years. Its strength is similar to Teak and Oak. Roble timber is slow grown,

and is harvested after 80 - 100 years. If left untreated Roble will mellow down to a silver grey appearance. Our Roble is

FSC® 100% and is sourced from Bolivia. Our water-based protector and/or Timber Treatment is recommended to treat

Roble furniture.

Teak

A strong hardwood that varies from golden brown to dark brown. Variation across slats is normal. It has a durability of

up to 25 years. If left untreated, Teak will turn silvery/grey over a period of 3-6 months. It can be treated with Timber

Treatment, Timber Sealer or Protector. Our FSC® 100% Teak furntiure is made using only premium grade timber from

Brazil.

Mahogany

A strong hardwood with an expected durability of up to 10 years. The heartwood is pinkish when freshly cut and darkens

to the typical Mahogany reddish brown. Our FSC® MIX Mahogany timber comes from the Congo in Central Africa. It will

turn to a silvery grey colour over a period of 3-6 months. It can be treated with Timber Treatment and Timber Sealer, the

latter of which is optional. We do not recommend use of Protector on Mahogany as the colours are not compatible.

Cornis

Dense close grained strong hardwood with a durability of up to 10 years. It is reddish brown and each piece of furniture

has an oiled finish giving it a smooth lustre. Our FSC® MIX Cornis timber comes from eucalyptus trees in South America.

If left untreated it will go darker first then mellow to silver/grey over a period of 5-6 months. Our Cornis has been pre-

oiled at the factory to give the furniture a more uniform colour. We recommend the use of Cornis oil.

New England

Made from Acacia timber, the timber is FSC® 100% sourced from Vietnam. It has a durability of up to 10 years. The white

finish is the result of two coats of polyurethane paint which has a matt finish. It can be cleaned using warm soapy water

and a sponge. Avoid using sharp edged objects to clean the bench as this will scratch and remove the paint. Should

consumers wish to renovate their white bench back to its original condition they can apply a polyurethane paint with a

matt white finish.

Material Description

Pine

A softwood timber that varies from pale yellow to green. It has a durability of up to 10 years if treated annually. We

recommend treating it with a preserver such as Cuprinol or Ronseal. Do not use Timber Treatment or Protector, only

Timber Sealer. Our FSC® 100% Pine models have been dipped treated to Category 3.

Rose Fibres

Used in our San Marino, Ocean, Hyacinth, Havana, Hi-Rise, Cabana, HEX Lounge, Madison Lounge. Synthetic Rose Fibre

is a superior quality high density polyethylene (HDPE). The characteristics of this fibre are marked by tensile strength,

durability as well as UV and weather resistance. Our extrusion process creates a synthetic fibre which is completely

coloured throughout, smudge proof, resistant to extreme temperatures, non-toxic, environmentally friendly, 100%

recyclable, washable and fungus free. It has a 10 year material warranty. The weave cleans easily with warm soapy water.

Monte Carlo

Synthetic rattan is a highly flexible, tensile-strength polyethylene fibre used for weaving furniture. The fibres are made of

high density polyethylene – HDPE, a 100% recyclable non-toxic material. It is perfect for outdoor or indoor use and has

unique properties that render it insensitive to UV rays and extreme weather conditions. The fibres are UV and weather

tested and is guaranteed for up to 3 years, free from defects such as cracking, peeling or breaking. The weave cleans

easily with warm soapy water. The glass used on the woven tables are tempered safety glass and will not deteriorate.

Mild Steel

Portofino is produced using a fine powder coated tubular steel and wire mesh. It requires minimal maintenance although

we recommend cleaning annually. Use a damp cloth and mild detergent – do not use bleach or abrasive cleaners.

Portofino has a durability of up to 5 years.

Portofino Lite

Aluminium

Woven frames and the Portofino Lite is produced using powder coated aluminium extruded tubes to achieve a high

strength to weight ratio, with the result being a very strong and lightweight frame. The aluminium is resistant to corrosion

which makes it ideal for outdoor use.

Stainless Steel

Stainless steel contains chromium to form a passive film of chromium oxide which prevents surface corrosion. We

use grade 304 tubular sections which are chemically pickled and naturally passivated after fabrication to improve its

resistance to tarnishing. All grades of stainless steel will stain and discolour over time, due to surface deposits, and is

never completely maintenance free. Therefore, some routine cleaning is required to keep all stainless steel products

in good condition so that the aesthetic appearance is not compromised. In order to maintain the original high quality

finish, polishing and light cleaning is advisable; we recommend our 2 in 1 Stainless Steel Cleaner & Protective Polisher.

Rose Sling

Manufactured in Indonesia. Vietnam and USA, a tough synthetic fabric made of PVC coated polyester. It has specially

formulated yarns developed to withstand UV fading, mildew and the most severe weather conditions. The fabric is fully

water resistant and can be cleaned using soapy water.

Stone Effect TopsUsed in our Portofino and Portofino Lite ranges. The stone tops are made from compact fibreglass cement, finished with

a highly resilient granite effect coating. It is UV and weather resistant, and requires minimal maintenance.

Slate Effect Tops Used in our Avant Classic and Avant ranges. It is constructed in Glass Reinforced Concrete (GRC)

HPL Used in our Avant range. HPL (High Pressure Laminate) is produced by combining thermosetting resin with kraft paper

under high temperatures. The result is an extremely tough and weather resistant material with a durable finish.

GlassIs a material produced from a combination of quartz sand – silica, soda and lime. As well as being 100% recyclable it will

not deteriorate. The glass we use is tempered safety glass complying to BS EN 12150.

98

Timber

Specific

Gravity

(grs/cm³)

Weight

(kg/m³)

Bending

Strength

(psi)

Maximum

Crushing

Strength (psi)

Roble 0.55 642 12,800 6,900

Teak 0.55 640 10,700 5,500

0.41

Pine0%

10%

20%

30%

40%

50%

60%

Teak Roble

0.09 0.09

Durab

ility

Material Warranties Conditions of Guarantee

The guarantee starts from the date of delivery.

This guarantee applies to Mainland UK retailers only. For other countries please see our guarantee information

on our website.

Alexander Rose requires proof of purchase.

Alexander Rose must be notified of any defect and given the opportunity to remedy it; any remedial work

carried out by a third party will invalidate any guarantee.

The product has not been misused or handled carelessly and has not been wilfully damaged, neglected or

used in abnormal conditions.

The product has not been modified, altered or transformed in any way and repairs have not been attempted

by anyone other than Alexander Rose staff or in any way in contrast to Alexander Rose advice.

Appropriate maintenance must be carried out in accordance to Alexander Rose care instructions. Alexander

Rose will not be responsible for any defects due to the application of any treatment product other than

Alexander Rose recommended products.

The guarantee does not apply to usual wear and tear, meaning dents or scratches or normal deterioration

that is received by regular use. It does not cover any deterioration due to the usual weathering process such

as fading, cracking and splitting.

If a product has to be replaced and that particular product is no longer available Alexander Rose reserve the

right to use an alternative similar product.

The cost of transportation of goods to be repaired or exchanged is covered for Mainland UK only and only for

the first year. Outside of these time constraints the transportation costs to the Alexander Rose head office are

the responsibility of the consumer, unless otherwise agreed.

The inherent fading of products under sunlight and seasonal weather conditions is excluded from the

extended guarantee, and is thereby covered with a standard 1 year guarantee. This exclusion applies to both

natural wood products and synthetic materials.

Alexander Rose is a premier supplier of garden furniture and accessories. We go to great lengths to ensure

that everything we sell is of the highest quality. Alexander Rose has the confidence in its products to offer

guarantees in excess of statutory requirements up to a maximum of 10 years.

The grid below details the range of material warranties we offer our customers, and is related to the material of

the product and its expected durability. The warranty is against manufacturing defects.

Product Material Warranty Expected Durability

Roble 10 Years 25 Years

Teak 10 Years 25 Years

Mahogany 3 Years 10 Years

Cornis 3 Years 10 Years

New England 3 Years 10 Years

Pine 3 Years 10 Years

San Marino 10 Years 25 Years

Hyacinth 10 Years 25 Years

Ocean 10 Years 25 Years

Havana 10 Years 25 Years

Monte Carlo 3 Years 10 Years

Hi-Rise Garden 10 Years 25 Years

Cabana 10 Years 25 Years

HEX Lounge 10 Years 25 Years

Madison Lounge 10 Years 25 Years

Portofino 3 Years 5 Years

Portofino Lite 3 Years 5 Years

Avant Classic 10 Years 25 Years

Avant 10 Years 25 Years

Accessories 3 Years 5 Years

11

1

2

3

4

5

6

7

8

9

10

11

Further InformationTerms & Conditions of CollectionAll items must be packaged sufficiently (boxed/bubble wrap/ shrink wrap). Large/multiple items need to be

palletised where possible. Goods not packaged sufficiently may not be collected. Items need to be clearly

labelled with the retailers name.

Pictures may be requested.

If the retailer has ordered products in error, they will be liable for a collection charge and restocking charge.

Alexander Rose will only collect from retailers and not private addresses.

Alexander Rose is not responsible for faults caused by vandalism or misuse.

Alexander Rose does not operate a sale or return policy.

Alexander Rose reserves the right to withhold credit or give partial credit on any unauthorised returned

goods.

For more detailed information on our product guarantees please refer to our product guarantee form.

Credits will be finalised once returned goods are received at the Head Office

Claims for goods damaged in transitDelivery from ARL to Retailer

If you notice any items damaged on your delivery - please can you advise on the delivery note within 3 days

of delivery, which items have been damaged and fax/email a copy over to our sales office.

Direct delivery form ARL to your customer

If your customer advises you of damage to their delivery, please can you ask for them to sign the delivery

note as “goods received damaged”. This enables us to claim the cost of the damage from our couriers. We

may also request photographic evidence.

Alexander Rose will arrange collection of damaged items and replacements.

We may request photographs or require your ARL Representative to inspect on larger damaged items.

Terms & Conditions of CollectionThe following procedures must be followed for any customers who want to collect their orders:

The customer must advise in writing which goods they intend to collect and which day they would like to

collect. Please note that no order will be ready to collect the same day.

The warehouse manager must be advised of which courier, what and when and we will then confirm that the

day/time is convenient.

Only items listed by the customer will be ready to collect, they cannot add/deduct products once they arrive

as the items will have been picked already.

Any customer who turns up to collect without an appointment may be turned away.

Courier must have customer account number as reference.

General InformationWeb Site - Register on-line at www.alexander-rose.co.uk and you will be able to see any stock line availability

and download our high resolution images 24/7. You can also order online. Follow on screen instructions

to register; We have a consumer enquiry page so if your customer has a question or query about any of our

products they can upload photographs from there. If you need further help regarding the use of the website

please turn overleaf for a full guide on how to use the website as a customer.

PartsIn most cases we can replace a damaged part. This is the first course of action we will take before replacing

complete products as it is the quickest and most cost effective way of dealing with damaged products. Only

parts that are to replace goods that have failed due to poor workmanship or materials will be FOC.

We can supply a large range of spare parts if your customer has lost or damaged part of their furniture.

Smaller parts can be requested by telephone/ email. Parts that can be posted include: Parasol Fabrics, Nuts

and Bolts. For any large or unusual parts i.e.: A-Frames, Gleneagles Cross Rails or Gazebo poles, please

query why the customer needs these replacements and request photos. Failing that maybe follow up with

an inspection of the faulty parts by your ARL representative, the reason for this is that it is rare these items

develop manufacturing faults but if they have we need to be aware of it.

RepairsUnder the conditions of our Guarantee we must be given the opportunity to repair any product faults.

Most faults/damages can be rectified simply by repair, and this is the quickest, most convenient and most

environmentally friendly way of rectifying faults.

Faults that have occurred through poor workmanship or materials will be repaired at the cost of Alexander

Rose Ltd and no charges for carriage will be payable by the Retailer.

Faults/damages that have occurred due to misuse, neglect, wear and tear or accidents will be repaired,

however costs will be incurred by the Retailer. All costs will be quoted in writing and no remedial work will

be carried out until written approval is received from the Retailer.

We will request pictures in order to assess any damage. If we replace a product because it has failed due to

poor materials or workmanship then we will need to collect the faulty item. A credit note will be raised for

the faulty goods once they have been returned to our warehouse.

1312

www.alexander-rose.co.uk

Website GuideSign UpYou can sign up by clicking the ‘Sign Up’ button located at the top right of the webpage. Also note that our

Facebook and Twitter links are located there.

The following page will appear, you will need to fill out all of the information it asks for, and then register by

clicking the ‘Register’ button at the bottom of the page.

You will soon receive an email to let you know your account has been activated.

Click on the link as instructed, this will take you back to the Alexander Rose homepage. Then you will need

to login using your email address and password that you used to register.

(If you forget your password at anytime , don’t worry, we can reset it for you)

Getting StartedIf you haven’t done so already we strongly suggest installing Google Chrome . This will help you access and

navigate the website considerably faster.

Visit our website using the web address below.

After you have finished shopping, please proceed to checkout to finalise your order.

To download our brochure simply click on the image or the ‘Download’ button beneath to initiate the

download. Once the download is complete it should automatically open; if this doesn’t happen just click the

file which will be at the bottom of the screen on your web browser.

When you sign in this page will pop up, this is our special offers page where you will find great discounts on

some of our products.

To download images from our library you will need to click on ‘Media’, then ‘Image Library’ and our

complete image library will appear. You can refine your search to a certain product or range using the search

bar. To download click on each image and then press the ‘Download’ button at the bottom of the page.

Order OnlinePlease take a few moments to browse through our website where you will find lots of useful information.

A new feature is the ability to order online. Retail prices are shown, as you may want to place an order while

your customer is with you. It also shows stock availability for all of our products, and for products that are out

of stock. For items that are out of stock you can pre-order these using the button below.

Environment

We take our environmental responsibilities seriously.

We source sustainable materials and utilise factories that possess fair and appropriate employee conditions.

Wherever possible, the waste generated from our production process is recycled and our products are not

over packaged.

Forest Stewardship Council (FSC®)

FSC® certified timber is vital to Alexander Rose and we comply with the values of FSC®, as defined in

the “Policy for the association of organisations with FSC®”. Therefore Alexander Rose declares not to be

directly or indirectly involved in the following activities:

Illegal logging or the trade in illegal wood or forest products.

Violation of traditional and human rights in forestry operations.

Destruction of high conservation values in forestry operations.

Significant conservation of forests to plantations or non-forest use.

Introductions of genetically modified organisms in forestry operations.

Violation of any of the ILO core conventions, as defined in the ILO declaration in fundamental principles and

rights at work, 1998.

We are proud to be a member and associated with the national Made Aware environmental scheme which is

run by LOFA, the Leisure and Outdoor Furniture Association.

The Leisure and Outdoor Furniture Association has developed the Made Aware scheme because it believes

that members should improve where possible, the environmental and ethical impact of their activities.

To find out more about these organisations please visit:

www.fsc.org

www.lofa..co.uk

www.madeaware.org.uk

ParasolsThe fabric is made of 270gsm spun-poly (an oil based product similar to polyester), they are teflon coated

and PU treated. US25 and US30 is made from Olefin fabric, so it is resistant to degradation by chemicals,

perspiration, mildew and is weather proof. Sunshades are removable and are machine washable at 30 C.

The spun poly fabric is fade, rot, shrink, crumple and stain resistant. We recommend sunshades are stored

in a dry and safe environment throughout the winter months to ensure they stay in good condition.

Parasol Night CoversThe Night Cover fabric is made using 160gsm polyester.

Available in 2 sizes:

NC-SMALL - Small sunshade cover. For use with UP27, UC27, U30ALU, UP30 and US30.

NC-LARGE - Large sunshade cover. For use with UP23.

Please note that all parasols come with covers apart from: U25ALU and U30ALU.

Product Size Pole Shape Material

UP23 2.0m x 3.0m 35mm Rectangular Wooden

UP27 2.7m 35mm Round Wooden

UP30 3.0m 35mm Round Wooden

UC27 2.7m 35mm Round Curved Wooden

U25ALU 2.5m 34mm Round Aluminium

U30ALU 3.0m 38mm Round Aluminium

US25 2.5m 38mm Round Aluminium

US30 3.0m 48mm Round Stainless Steel

UH35 3.5m 100mm x 60mm Round Aluminium

UHP 3.0m 60mm Round Aluminium

UHY 3.0m 60mm Round Aluminium

7959 2.45m 34mm Round Aluminium

19

Accessories

Cushion Dimensions

2120

Premier Acrylic Cushions562, 563, 565,566, 567 and 569

Fade resistant level 7. Acrylic is a man made fibre that has a good fade and rot resistance and is perfect for

outdoor furniture. The covers for the recliner and steamer cushions cannot be removed as they are button

sewn.

The bench and pad cushions can either be hand or machined washed at 30c by removing the filling using

the zips provided. The filling is a unique blend of polyester fibres that contain conjugate hollow fibres

designed specifically to provide the ultimate in filling materials for both comfort and safety.

Polyester Cushions561GSPEC, 562GSPEC, 565GSPEC, 578, 579, 583 and Monte Carlo Cushions

Fade resistant level 5/6. Some fading may occur over a period of time, particularly if these cushions are left

out permanently. Polyester is rot resistant. The weight of the fabric is 180 gm/m². The budget cushions can

either be washed by hand or in the machine at 30c as all the covers are zipped. The filling is a unique blend

of polyester fibres that contain conjugate hollow fibres designed specifically to provide the ultimate in filling

materials for both comfort and safety.

Olefin CushionsOn our woven ranges and roble lounge

Fade resistant level 7/8. The cushions are made from Olefin a Polypropylene outdoor fabric. They are made

with 100% dyed premium Olefin yarns, meaning the fabric is rot proof.

The cushion coverings can be washed with warm soapy water.

Portofino Cushions7951C, 7955C, 7956C, 7975C

Fade resistant level 4. The patterned side fabric is spun-polyester weight 330gm/m² and the plain grey is

spun polyester weight 230gm/m². The filling is 28 density foam and 20 density pure foam for the 7951C and

the 7956C because of the flap. The lounger uses only 28 density foam. The Portofino lounge cushions are

plain grey on both sides and is weight 230gm/m².

Sponge clean only.

Scatter Cushions7768L, 7768LS, 7768D, 7768DS, 7768C, 7768CS,

The cushions are made using 180gsm polyester fabric with single piping. Cushions come in 6 different

colours, 3 plain and 3 striped. Each plain colour cushion has a matching striped cushion.

Dimension - Length 430mm Width 430mm Depth 150mm

Product Description Material Length Width Thickness Fits

556 Steamer Cushion Acrylic 1750mm 500mm 50mm 355B, 148

562 Recliner Cushion Acrylic 1190mm 480mm 50mm 107, 320B

563 Seat Pad Acrylic 410mm 410mm 20mm108, 115, 337B,

338B

565 Armchair Cushion Acrylic 440mm 630mm 50mm106, 129, 333B,

340B

566 4ft Bench Cushion Acrylic 1210mm 450mm 50mmFits all 4ft

benches except 112

567 5ft Bench Cushion Acrylic 1480mm 450mm 50mmFits all 5ft

benches except 111,309, 607

569 Swing Seat Cushion Acrylic 1450mm 580mm 60mm 193, 693

561SPEC Sun Lounger Cushion Polyester 1930mm 600mm 50mm 358B, 154

562SPEC Recliner Cushion Polyester 1110mm 480mm 50mm 107, 320B

565SPEC Armchair Cushion Polyester 510mm 470mm 50mm106, 129, 333B,

340B

578 4ft Bench Cushion Polyester 1201mm 4350mm 70mmFits all 4ft

benches except 112

579 5ft Bench Cushion Polyester 1460mm 4350mm 70mmFits all 5ft

benches except 111, 309, 607

583 Seat Pad Polyester 410mm 410mm 20mm108, 115, 337B,

338B

7561OAT Sunbed Cushion Olefin 1940mm 600mm 40mm 786, 7817

7561GR Sunbed Cushion Olefin 1940mm 600mm 40mm 7734GR, 7434H

7814C Sunbed Cushion Olefin 1950mm 600mm 40mm 7814

Cushion BagsOur cushion bags come in 3 sizes, small medium & large. All of our bags are weather resistant, we recommend

storing the cushions in the bag in a dry place when not required. Fabric is made using 420gsm polyester.

Product Description Material Height Width Length

FC16 Small Cushion Bag Acrylic 500mm 370mm 1200mm

FC24 Medium Cushion Bag Acrylic 550mm 620mm 850mm

FC23 Large Cushion Bag Acrylic 800mm 470mm 1800mm

22

CoversThe covers are manufactured from heavy duty 100% woven polyester fabric, crack tested to -20°C. They are

300 denier, PU coated on one side, and ultra-violet treated.

Product Description Height Width Depth

FC1 Round Cover 900mm 2100mm 2100mm

FC2 Rectangular Cover 900mm 1800m 2800mm

FC3 Swing Seat Cover 2000mm 1700mm 1360mm

FC6 Round Cover 900mm 3200mm 3200mm

FC7 4ft Bench Cover 900mm 1350mm 660mm

FC8 5ft Bench Cover 900mm 1600mm 660mm

FC9 Sunbed & Steamer Cover 960mm 600mm 1000mm

FC10 Round Cover 900mm 1300mm 1300mm

FC11 Oval Cover 750mm 1600mm 1000mm

FC12 Companion Set Cover 850mm 1800mm 650mm

FC13 Belfry Cover 1060mm 2700mm 2700mm

FC14 Rectangular Cover 900mm 1910mm 1650mm

FC16 Small Cushion Bag 500mm 1200mm 370mm

FC17 Cantilever Cover 2050mm 540mm 540mm

FC18 6ft Bench Cover 900mm 1910mm 660mm

FC19 Chair Cover 860mm 660mm 630mm

FC20 Sunbed Cover 380mm 2080mm 780mm

FC21 Hut Cover 2100mm 2200mm 1500mm

FC22 Lovers Recliner Cover 900mm 1670mm 900mm

FC23 Large Cushion Bag 800mm 1800mm 470mm

FC24 Medium Cushion Bag 550mm 850mm 620mm

FC28 Maldives 3 Seater Cover 730mm 2170mm 900mm

FC29 Maldives 2 Seater Cover 710mm 1650mm 920mm

FC30 Maldives Chair Cover 730mm 930mm 920mm

FC31 5ft High Back Bench Cover 1100mm 1600mm 700mm

BasesWe suggest using our GB11 base for smaller parasols such as the 2.5m and 2.7m or if using it through a

table. Our GB20 and GB30 are suggested for use with our larger 3.0m and 2.0 x 3.0m Parasols.

We recommend our parasols are not left up in windy conditions.

The UHGB40 base is designed to be used with the UHP range of cantilever parasols. It has convenient small

wheels, allowing the base to be moved along a flat surface easily.

The UHGB90 base has been designed to be used with the UH35 cantilever parasol, the UHGBY is for use

with the UHY and UHP. It has locking wheels to secure the parasol and prevent any movement.

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GazebosUG17 (3.0m x 3.0m), UG18 (4.0m x 3.0m)

Our two Gazebos use 250gsm polyester fabric for the roof and 180gsm polyester fabric for the curtains, both

pieces of fabric are Ecru coloured. The frame is constructed in alumium and is powder coated to prevent

corrosion, which makes it perfect for outdoor use.

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EngravingsAlexander Rose offers an engraving service with three options, brass plaque, stainless steel plaque and

direct engravings.

Our brass plaque offers a more traditional look for your inscription, stainless steel plaques provide a more

contemporary look with a silver shine, they will not rust.

If you are looking for something unique we offer a direct engraving service carved directly into the timber by

a computer aided engraving machine. A direct engraving will mellow down along with the bench to a silver

grey finish if left untreated, you will find treatment recommendations on page 6.

Furniture AnchorsWe have designed two types of anchors for different surfaces, the most common being lawns. Using an

Alexander Rose soft ground anchor kit avoids the need for concrete, installation is quick and easy without

any mess.

Our soft ground anchors come with solid brass plates that screw onto the outside legs, these have sleeves

to allow the anchors to pass through and penetrate the surface. When an anchor approaches its maximum

depth (500mm) a curved fluke is released to grip the bench further into the surface, adding more security.

Our hardground anchors

are designed to be used

with concrete, they have a

maximum depth of 110mm

and requires a 20mm

masonary drill bit.

Product Description Height Width Max Words Image

BP Brass Plaque 50mm 153mm 18 (5 Lines)

SP Stainless Steel Plaque 50mm 153mm 18 (5 Lines)

ENGRAVE Direct Engraving N/A N/A 30 (2 Lines)

Product Description Material

BA1 Soft Ground Anchor

BA2 Soft Ground Anchor W. Installation Tool

BA3 Hard Ground Anchor

FAQs

Wood FAQs

My furniture is going/ has gone black. What can I do? What has caused this?

Black spotting can occur through tannic acid in the wood or airbourne spores. It is a natural process and is

to be expected, it will not affect the quality or durability of the wood. To remove the black spotting use an

antifungal cleaner e.g. Dettol, using a thin bristle brush until black spots have gone.

Do not use soapy water to clean black spotting.

My furniture has cracks on the ends/ is cracking?

All hardwoods lose their minerals/salts and as they evaporate cracks will appear on the end grain (tops of

chairs/end of tables/end of arms). This is normal. Sometimes the crack will open quite wide, especially in hot

weather. They will close when it rains or is cooler. This cracking will not affect the stability of the furniture and

in most cases occurs within the first few months and gets no worse. Treatment can help reduce cracking as

the Teak Oil replaces some of the natural oil that is lost through evaporation.

My table has a warped slat on the top?

This can usually be repaired at our workshop. We would require proof of purchase and photographs from

your customer. Depending on the age of the furniture, there may be an uplift and return fee and in some

cases a repair charge. Please contact our sales office who will be happy to assist you.

(Note: Uneven surfaces (floor/patio) cause warping)

What is FSC®, does my Teak, Roble, Cornis, Pine or Mahogany come from sustainable sources?

FSC® means Forestry Stewardship Council which is a body that oversees the wood resources of countries

all across the world. It is an organisation and it issues certificates to those countries whose wood is from a

sustainable source. We are proud that all our timbers are all now FSC® certified.

My table appears to have an uneven end or slats appear to have moved out?

All our products have joints which have built in tolerances for “movement” as wood is a natural product

that expands and contracts with change of temperature and humidity. This will not affect the strength or

durability of the product.

What paint do you use for the New England Range?

Wickes Exterior Satin for wood - Brilliant white.

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Weave FAQs

Can I use a Jet wash to clean my Woven Furniture?

A Jet spray on a low wide spray setting is acceptable to use on woven chairs at a distance of approx one

metre. The tables should be cleaned carefully with a sponge and luke warm water.

What is the frame under the weave made from?

The structure of all woven furniture is made from fully welded, powder-coated aluminium frames. The

aluminium tubes we use have a thickness of 1.5mm to provide maximum strength and lightweight frame.

Avant Classic and Avant FAQs

How do I Clean the Stainless Steel on my Avant?

Stainless Steel does require maintenance to keep it looking as new, treatment can be applied yearly or every

few months to keep in top condition. Stainless steel is resistant to corrosion, but in some cases the surface

may develop small brown spots – these spots are commonly caused by effects of salt water and airborne

chemicals, this process is likely to be accelerated in coastal areas. The spots in no way affect the strength

and integrity of your furniture, they are simply superficial discolorations that requires cleaning with our

stainless cleaner and polish.

My Avant Table does not have a parasol hole, how do I protect myself from the sun?

Some of our tables are purposely designed without a parasol. If you do require a parasol we have 3 different

types of cantilever parasol which are free standing which means you can position your furniture underneath,

rather than around the central pole as with conventional designs. The crank mechanism makes it effortless

to use.

Portofino FAQs

What should I use to clean my Portofino?

You should use a damp cloth and a mild detergent, do not use bleach or an abrasive cleaner.

Will my Portofino Rust?

The range has been made using a grey powder coated mild steel. The frames begin with a cleaning and

phosphate treatment, this provides effective rust protection. Next is a cathodic dip coating where a layer of

primer is evenly applied via an electrochemical process, this is the perfect bonding agent for the powder

coating treatment. The combined coating thickness is 0.25mm in comparison to an industry standard

powder coating, which has a thickness of only 0.08mm - 0.12mm. Powder coating the frame results in a

smooth finish and provides an effective layer of protective skin, once dry they receive another coating.

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How do I get rid of scratches and scuffs from the Portofino frames?

Use an abrasive hand pad for metal e.g. Scotch Sprite and gently rub over the damaged area until repaired.

This will not work on deep scratches.

Accessories FAQs

Can I leave my cushions out all night, are they waterproof?

Alexander Rose cushions are made using water resistant fabrics so our cushions may be left out during a

shower or overnight without worry. Our cushions are not totally waterproof so long term exposure to water

is not recommended and anything which is wet for a prolonged period of time will eventually go mouldy

which is virtually impossible to remove. In this case we recommend using our cushion bags which are

available in 3 sizes.

Why does my furniture appear wet when I have applied its weather cover?

Our covers are not 100% waterproof. The covers are designed to be breathable, to allow air to circulate

underneath your furniture. If the covers were not breathable, the condensation would build up below the

cover creating mildew covering the furniture.

We would suggest placing an empty pot, or leaving the bottom pole in the table to create a tent effect to

allow the rain water to run off and prevent water sitting in dips in the cover.

Can the canopy on my Parasol be cleaned?

To clean your parasol we advise that the fabric is kept attached to the frame, use a soft brush or broom and

warm soapy water. For more stubborn stains the canopy can be removed and washed at 30c. Once washed,

it is important to put the canopy back on the frame to dry.

The colour of my canopy on my swing seat doesn’t match my parasol/cushions.

The Swing Seat canopies (560 & 560PINE) for our wooden swing seats are made from 290gsm acrylic fabric.

Our cushion fabrics are made from either Polyester, Olefin or Acrylic.

Our Parasols are either made from 270gsm Spun Poly or Olefin.

Whilst we make every attempt to make sure the colours match, because of the different fabric used, there

can sometimes be a slight variation of colour.

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Opening Hours

Monday - 9:00 - 17:30

Tuesday - 9:00 - 17:30

Wednesday - 9:00 - 17:30

Thursday - 9:00 - 17:30

Friday - 9:00 - 17:30

Saturday - Closed

Sunday - Closed

Head Office

59 Alexander House,

Victoria Road,

Burgess Hill,

West Sussex,

RH15 9LE

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