GOOGLELevel 1:Training Program on Store Operation of a retail storeDay1:Store Operations a. Pre Store opening Land/estate team in finalizing the premises Get plans and locations Scout for premises Operation approvals Legal team fulfills mandatory requirements Various licenses required. Project team Merchandise team Understand customer requirements Analyze buying habits Competitor analysis Area of store/layout and target. Freeze merchandise mix Initiate placing orders. HR Recruit and training.b. Store opening and closingc. Store readiness Checklist for maintenance checklist for housekeeping Checklist for sales associate and floor team. Merchandise display. Expiry dates merchandise handling Executing promotions on featured areas. end caps Promotional aisle Freestanding displays. Cash wraps walls Windows. Store visual merchandisingSignage checklist Standard signage Signage Placement POS signage Display and removal of signage VM fixtures.Floor plan and Displays.d. Store Merchandise handling Transfer of stocks from warehouse. Receipt of stock at warehouse. Loading and unloading Delivery from vendors. Goods return to vendors. Goods return to warehouse- perishables. Ordering from stores. Stock receiving from vendor( DSD) Consignment vendor stocks(VMI) Merchandise write off procedures. Merchandise location and stacking (FEFO, FIFO) Plano gram implementation merchandise replenishment and Inventory reordering.e. Store administration Admin task related checklist checklist for maintenance Checklist for housekeeping and maintenance Time keeping of staff. Staff uniform policy Sale of scrap Required permissions, &Licenses, renewal and compliances. Health and safety norms. Insurance building and infrastructure., Inventory and cash.f. Store staffing and scheduling Recruitment, selection and compensation vacation policy harassment policy discrimination policy Staff transfer and resignation. Staff scheduling and shift timings. Staff training. Workload forecasting. performance appraisal Attendance recording. Store employees grooming standards. Promoters deployment.g. Store security Security Process checklist Security SOP for below task handling legal aspects Handling counterfeit notes.h. Loss prevention and shrinkage Pilferage and shop liftingStore plocies and guidelines for pilferage handling Anti shop lifting methods checklist CCTV Electronic article surveillance (EAS) Loss prevention personnel Locked merchandise.i. Cash Management Store back office cash procedures. Store front end cash procedures. cash refunds Double billing/ Mistakes by cashier. Gift vouchers handling.j. Customer service Stock return and exchange from customers and policy. Complaints. Sales associates responsibilities to customer. Sales associates authority for complaint resolution. Special product or service orders. Customer service desk- queries answer general product knowledge. Enrolment of customer for loyalty program. Customer feedback. Customer home delivery( delivery appointment process)k. Store audit Store appearance staff Stock audit policies Customer service Storage Cleanliness Loss prevention audit policies.l. Store SOPI. Stock inward processi. Direct store delivery (DSD)a. Route accounting procedure.b. Handheld devicesFour types of stock inward process one stop Multi drop Multi Pick Multi pick and rop.ii. From distribution center (DC delivery)II. Return to vendor (RTV)i. To vendorii. To DCIII. Loss prevention arrangement preview.i. store policies and procedures for security.ii. Store policies and procedure for merchandiseIV. Floor and shelf managementi. Fixture display change process ( planogram change)ii. Visual display change process( Fixture look and feel).V. Customer returns process.i. Store sales returnii. Online sale return.iii. catalogue sales returniv. Return types.v. within initial return policyvi. Defected goods- under warrantyvii. Defected goods- within AMCviii. Defected goods- Chargeable.VI. Sales of service processi. AMCii. Gift couponsiii. promotion launch readinessiv. Store opening processv. store closing processvi. SOP amendment request process.vii. Inter store stock transfer process.viii. Store promotion initiation process.ix. Multi channel order management process-online sales delivery- catalogue sales delivery.x. price change process ( markdown and regular price)xi. Store discount process ( ticket level & SKU level) ( GV and coupons readiness process)xii. Inter store collaborationxiii. inter store transfer details.xiv. DC to store: TO v/s TI reconciliationxv. HO store collaborationxvi. SOP sharing.m. Annual Business plann. Store Budget and financials.o. Store Manager Role in profits.Day 2: In store visual merchandisingDay3: Inventory management in store.Day4: Managing store profitabilityDay5: Catchment Area AnalysisDay 6: Buying/Merchandising in storeDay7: Security and Loss prevention

Level 2: Visual MerchandisingDay 1. :Styling; and how to style a mannequinDay 2. :The importance of planning a display calendarDay 3. :How to track the sales of a displayDay 4. :VM tool kit essential itemsDay 5. :Quality ManagementDay 6. :Arriving at the right image mix for a retail storeDay 7. The six important retail elements that affect its image mixDay 8. :The meaning and significance of AIDCS - All I Do Can SellDay 9. :The importance of analyzing a display on the basis Attention, Interest, Desire and Convincing the customerDay 10. :The window display design processDay 11. Types of Window displayDay 12. The experience EconomyDay 13. The brand experience, today and its customer centric natureDay 14. Experience design Beyond visual merchandisingDay 15. The changing face of the consumer Generation CDay 16. Augmented and mixed reality magic

Level 3: Buying and MerchandisingDay 1. Introduction to Buying:- The role of a buyer- The merchandise management process- Measuring buyer performance

Day2. Retail Strategies:- Retail market overview- Sustainable customer advantage- The changing value equation

Day3. Merchandise Sourcing and Selection:- The Supplier pool and supplier selection- Category management- Buying and ethics

Day 4. Merchandise Planning:- Merchandise mix- Setting margins- Building the range and constraints- Classification of merchandise- Stock profile determination

Day 5. Merchandise Analysis and Implementation:- Directional and post-seasonal analysis- Quantitative and qualitative analysis- Stock productivity

Level 4: Retail Finance and MetricsDay 1. Introduction to Finance developing the mindset to understand the subjectDay 2. Brief overview of accounting the tool to maintain business recordsDay 3. Balance Sheet Introduction and Analysis developing a direct relationship with each component of business with the larger picture of the organisation Analysing Asset Heavy v/s Asset Light models Bought out Merchandise, Merchandise on Consignment basis, ConcessionariesDay 4. Profit And Loss A/c Introduction and Analysis How value creation happens what matters and what not? COGS, GRSDay 5. Working Capital Management A Critical understanding of the most important factor in any retail enterprise Asset Turnovers, Inventory TurnoversDay 6. Ratio Analysis Profit & Loss Ratios, Balance Sheet Ratios, Working Capital Ratios and Retail Industry specific ratios GMROF, GMROL, GMROI, Conversion Rate, Average Transaction Size, Average Selling price

Level 5: Retail selling1. greeting2. Qualifying3. Presentation4. Close