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RETAIL MANAGEMENT SOFTWARE

JULY 2018

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C O N T E N T S

Introduction

Defining Retail Management Software

FrontRunners (Small Vendors)

FrontRunners (Enterprise Vendors)

Runners Up

Methodology Basics

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This FrontRunners analysis is a data-driven assessment

identifying products in the Retail Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for Usability (x-axis) and User Recommendations (y-axis). FrontRunners then plots 10-15 products each on a Small Vendor and an Enterprise Vendor graphic, based on vendor business size, per category.

In the Retail Management FrontRunners infographic, the minimum qualifying scores were 3.79 for Usability and 3.78 for User Recommended.

To be considered for the Retail Management FrontRunners, a product needed a minimum of 20 user reviews published within 18 months of the evaluation period. Products needed a minimum user rating score of 3.0 for both Usability and User Recommended.

I N T R O D U C T I O N

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INTRODUCTION

The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. No product with a score less than 3.0 in either dimension is included in any FrontRunners graphic. For products included, the Usability and User Recommended scores determine their positions on the FrontRunners graphic.

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Retail Management software helps retailers ring up

customers, update inventory levels, present basic reports and keep track of customers.

Software Advice’s FrontRunners quadrant is focused on the North American Retail Management software market. We identify this set of core capabilities for the Retail Management category: point of sale and inventory management, as

well as at least one of the following: accounting management, customer management and/or reporting/analytics.

D E F I N I N G R E TA I L M A N AG E M E N T S O F T WA R E

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For each individual rating in both the Usability and User Recommended criteria, the methodology

weighs recent reviews more heavily.

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4.93.7

4.9

3.7

USABILITY

Square for Retail

Epos NowShopify

LS NavVend

ShopKeep

Lightspeed Retail

CashFootprintProfessionalRetailEdge

PHP Point of Sale

Loyverse POS

Springboard RetailACE POS

Cin7

3dcart

F R O N T R U N N E R S ( S M A L L & E N T E R P R I S E V E N D O R S )

FRONTRUNNERS® FOR RETAIL MANAGEMENT, JULY 2018

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F R O N T R U N N E R S S C O R E S

( S M A L L V E N D O R S )

TOTAL SCORE

USABILITY SCORE

USER RECOMMENDED

SCORE

1 CashFootprint Professional 9.54 4.70 4.85

2 RetailEdge 9.37 4.56 4.82

3 PHP Point of Sale 9.10 4.57 4.53

4 Loyverse POS 9.07 4.42 4.65

5 Springboard Retail 8.72 4.48 4.24

6 ACE POS 8.47 4.18 4.29

7 Cin7 8.35 4.26 4.10

8 3dcart 7.66 3.88 3.78

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F R O N T R U N N E R S S C O R E S

( E N T E R P R I S E V E N D O R S )

TOTAL SCORE

USABILITY SCORE

USER RECOMMENDED

SCORE

1 Shopify 8.81 4.46 4.35

2 Square for Retail 8.76 4.49 4.27

3 Epos Now 8.73 4.35 4.38

4 LS Nav 8.48 4.28 4.20

5 Vend 8.47 4.22 4.25

6 ShopKeep 8.27 4.15 4.12

7 Lightspeed Retail 7.92 4.00 3.93

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R U N N E R S U P

A&B Point of Sale

ACCEO Smart Vendor

Acme Point of Sale

AeroRetail

Agiliron

Agree

AIMsi

AIMsi

Amber POS

Amicus POS

Aptos

Aralco Point of Sale

Artisan POS

Avercast Retail Analysis

barnetPOS

BemaCash

Bepoz

Bindo POS

Bindo POS

Brink POS

Bronto

Celerant

ChainDrive

Checkout Professional POS

COMCASH

Connect Retail

Copper POS

Countr Retail POS

Cybex Enterprise Retail System

eHopper Retail POS

Fedelta Point of Sale

Foko Retail

GiftLogic

GoECart 360

Gotmerchant.com

HDPOS Smart

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Hike

IBM Watson Commerce

Infor Converged Commerce

Inkling

Instore

iRetail

iVend Retail

JDA Retail Solutions

Keystroke POS

KORONA

LivePOS

Loyalty & Rewards

Mi9 Retail Suite

MicroBiz

Microsoft Dynamics 365

MobiSoft Pro

MultiFlex RMS

Nobly

Nova

Odoo Point of Sale

OneStep

Openbravo

Paladin POS

PayGo

Pomodo

POSitive for Retail

POSsible Retail POS Software

Poster POS

Primaseller

Quetzal

RE 2.0

ReadySTORE POS

Retail Point of Sale System

Retail POS

Retail Pro

RetailbeanLITE

RetailMagic

RetailOps

Revel

Revel

RICS

RockSolid MAX

RQ

RunIt

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Salesforce Retail CRM

SalesVu

Shopdesk

SlickPOS

SmartRetail

Smartwerks Retail POS

StoreLIVE!

TeamPOS Retail

Teamwork Retail

Tend POS

TradeMeters POS

TrueKonnects

uniCenta

UNION POS

Vin eRetail

Visual Retail Plus

Website not working

Windward System Five POS

Windward System Five POS

Wylie for Small Businesses

XpertMart POS

Yo!Kart

Yourcegid Retail

Zentail

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The FrontRunners methodology assesses and calculates a

score for products on two primary dimensions: Usability on the x-axis and User Recommended on the y-axis.

The Usability score is a weighted average of user ratings including:

• End-user ratings of one to five stars on the product’s ease of use.

• End-user ratings of one to five stars on the product’s functionality.

The User Recommended score is an overall weighted average of scores including:

• End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

• End-user ratings of one to five stars on how likely they are to recommend the product to others.

There are up to two FrontRunners graphics for each market, one Small Vendors and one Enterprise Vendors graphic. The Small Vendors graphic highlights qualifiers from smaller (by employee size) vendors, while the Enterprise Vendors graphic displays qualifiers for larger (by employee size) vendors.

M E T H O D O L O GY B A S I C S

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METHODOLOGY BASICS

Markets are defined by a core set of functionality, and to be eligible for FrontRunners, products must offer that core set of functionality. Core functionality required is determined by our research analysts, who provide coverage for and have familiarity with products in that market. Additionally, a product must have at least 20 unique user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com, which have been published within 18 months of the start of the analysis period.

Inclusion in the Small Vendor or Enterprise Vendor FrontRunners graphics is based on the vendor’s employee count. Vendors eligible for the Enterprise Vendor graphic must have more than the median employee count for all vendors in the market, or 100 employees—whichever is greater. Vendors whose employee counts do not meet either of those thresholds qualify for the Small Vendor graphic.

1 In the event fewer than 10 products qualify for either a Small Vendors or Enterprise Vendors FrontRunners graphic, the vendors that do qualify will be combined into a single graphic.

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