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Retail Health Strategy
#AICPAhealth
American Institute of CPAs®\
Speaker BiographyMartin Benning, MHA, FACHE currently holds the position of chief operating officer of the Physician Services division at Providence St. Joseph Health based out of Renton, Washington. Providence is a western United States healthcare delivery system with 50 hospitals, over 800 ambulatory locations, over 7000 employed and foundation providers and 100,000 employees. In his role he works with the employed provider groups across the seven states Providence and its’ affiliates serve. Prior to his role at Providence he was the administrative director at Swedish Medical Group, which became affiliated with Providence in 2013. Over his 15 year career he has held other leadership roles in ambulatory and acute delivery systems. He also serves as the president of the Washington State Healthcare Executives Forum and sits on the board of directors for The Goodtimes Project, a summer camp for kids with cancer in Washington.
He received his bachelor’s degree as well as his masters in healthcare administration from the University of Washington. Additionally, has been a member of the American College of Healthcare Executives since 2003 and earned his Fellow status in 2008. He has been recognized with multiple awards in healthcare and business leadership such as the ACHE Distinguished Service award in 2014; Puget Sound Business Journal 40 under 40 award in 2013; ACHE Service Award in 2008 and the ACHE Regents Award in 2007.
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American Institute of CPAs®\
Providence St. Joseph Health
Western United States Health System based
out of Renton, Washington
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Providence St. Joseph Health 829CLINICS
7k employed23k totalPHYSICIANS
1.9mCOVERED LIVES
90NON-ACUTESERVICES
HIGH SCHOOL, NURSING SCHOOLS AND UNIVERSITY
50 HOSPITALS
106kCAREGIVERS
14SUPPORTIVE HOUSING FACILITIES
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American Institute of CPAs®\
Why Retail Health
American Institute of CPAs®\
Why Retail Health
Access Affordability
Reliability Choice
Consumer focus group: what is
most important to you as a consumer
of basic health needs?
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What Consumers Know
Consumers typically know how to access
primary care and emergency services for
basic care needs
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Express Care – Retail On-Demand
Suite of productsDefined menu of servicesTransparent priceSimple digital scheduling interfaceConnected to a continuum of care
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Express Care Clinics
Freestanding locationsEmbedded locations within WalgreensOpen 12hrs 7days33 locations
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Express Care @ Home
App drivenOn-demand care to home or officeExtended hours and weekendsSeattle and LA markets
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Express Care @ HomeApp drivenTelehealth solutionLow costSimple and convenient
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House Call
Express Care Clinics
Virtual Visit
Emergency Room Primary Care
NAVIGATION: Educating patients to
know their options when they are sick
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Simplify | Health
SearchSchedule
RegisterConfirm
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Key LearningsIntegrate Closely Digital and Physical Offerings
Integrated Digital Platform+ Search/Match+ Online Scheduling+ Reviews+ Telehealth+ Home Visits+ E-Visits+ Language Interpretation
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Key Learnings
Deliver Care Everywhere
Deliver options to consumers
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American Institute of CPAs®\
Create lasting partnerships with
best in class organizations
Key Learnings
• Physician Search/Match• Catalog of HealthCare Ecommerce• Content Syndication
• Patient Ratings and Reviews• Provider Social Score• Social Sentiment
• On Demand Language Interpretation• InPatient, OutPatient• Integrating into Telehealth
• 75% of US within 5 miles of a Walgreens• Complimentary services• Physical clinic deployment
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Collaboration across partners
companies
Collaboration across other
delivery channels
Key Learnings
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Thank You
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