retail customer (rc) or initiating mp responding mp market participant receiving market participant...
TRANSCRIPT
Ret
ail
Cu
sto
mer
(R
C)
or In
itia
tin
g M
P
Rec
eivi
ng
Mar
ket
Par
tici
pan
t (M
P)
or
Ap
plic
able
Reg
ula
tory
A
uth
ori
ty (
AR
A)
Yes
No
1Yes
2
No
Identity confirmed(12.3.1.6.1)
No
1
Yes
Yes
2No
Rec
eivi
ng
Mar
ket
Par
tici
pan
t (M
P)
or
Ap
plic
able
Reg
ula
tory
A
uth
ori
ty (
AR
A)
Ret
ail
Cu
sto
mer
(R
C)
or In
itia
tin
g M
P
2
3
Option 3
Rec
eivi
ng
Mar
ket
Par
tici
pan
t (M
P)
or
Ap
plic
able
R
egu
lato
ry A
uth
ori
ty
(AR
A)
Ret
ail C
ust
om
er
(RC
) or In
itia
tin
g M
P
3
Ret
ail C
ust
om
er
(RC
)o
r Init
iati
ng
MP
Rec
eivi
ng
Mar
ket
Par
tici
pan
t (M
P)
or
Ap
plic
able
R
egu
lato
ry A
uth
ori
ty
(AR
A)
Ret
ail
Cu
sto
mer
(R
C)
or
init
iati
ng
MP
Rec
eivi
ng
Mar
ket
Par
tici
pan
t (M
P)
Su
pp
lier
Yes
No Option 1
Option 2
1
2
Ret
ail
Cu
sto
mer
(R
C)
or
init
iati
ng
MP
Rec
eivi
ng
Mar
ket
Par
tici
pan
t (M
P)
Su
pp
lier
RC or initiating MP contacts responding MP 12.3.3.1.1 , 12.3.3.3.1.2 &
12.3.3.3
1Responding MP answers
Inquiry(12.3.3.1.1 , 12.3.3.3.1.2
& 12.3.3.3)
RC or initiating MP receives answer to
Inquiry 12.3.3.1.1, 12.3.3.3.1.2 &
12.3.3.3
Responding MP receives Inquiry
(12.3.3.1.1, 12.3.3.3.1.2 & 12.3.3.3)
2
Cu
sto
mer
Dis
trib
uti
on
C
om
pa
ny
Rec
eivi
ng
Mar
ket
Par
tici
pan
t
Su
pp
lier
Supplier responds to Customer Inquiry
(12.3.3.1.1 & 12.3.3.3)
No1
Customer receives response to inquiry
(12.3.3)
Yes
Supplierreceives Customer
Inquiry andInformation(12.3.3.3)
RXQ.12.4.2 Market Participant Responsibilities For Customer Inquiries Regarding Billing Except in Markets Supporting the Registration Agent Model - Process Flow
Cu
sto
mer
Dis
trib
uti
on
C
om
pa
ny
Rec
eivi
ng
Mar
ket
Par
tici
pan
t
Su
pp
lier
Customer Inquiry regarding
Distribution Company charges
(12.3.3.1.2 &12.3.3.3)
Distribution Company responds to Customer
Inquiry(12.3.3.1.1 & 12.3.3.3)
Receiving Market Participant directs
Customer to contact Distribution Company
(12.3.3.3)
Receiving Market Participant directs
Customer to contact Supplier
(12.3.3.3)
No2
Customer receives response to inquiry
(12.3.3)
Customer receives response to inquiry
(12.3.3)
Yes
Customer receivescontact information forDistribution Company
(12.3.3.3)
Customer contactsDistribution Company
(12.3.3.3)
Distribution Company receives Customer Inquiry
(12.3.3.3)
Customer receivescontact information for
Supplier(12.3.3.3)
Customer contactsSupplier
(12.3.3.3)
Supplier receives Customer Inquiry
(12.3.3.3)
Supplier responds to Customer Inquiry
(12.3.3.1.1 &12.3.3.3)
RXQ.12.4.2 Market Participant Responsibilities For Customer Inquiries Regarding Billing Except in Markets Supporting the Registration Agent Model - Process Flow
Ret
ail
Cu
sto
mer
(RC
)
Dis
trib
uti
on
C
om
pa
ny
Rec
eivi
ng
Mar
ket
Par
tici
pan
t (M
P)
Su
pp
lier
Yes
No
1
2
Option 1
Option 2
Dis
trib
uti
on
C
om
pa
ny
Su
pp
lier
No1
Yes
Ret
ail
Cu
sto
mer
(RC
)
Rec
eivi
ng
Mar
ket
Par
tici
pan
t (M
P)
Dis
trib
uti
on
C
om
pa
ny
Su
pp
lier
No2
Yes
No further action.
Inquiry regarding Supplier charges
(12.3.3.1.2 &12.3.3.3)
Ret
ail
Cu
sto
mer
(R
C)
Rec
eivi
ng
Mar
ket
Par
tici
pan
t (M
P)