resumes that land interviews - contact conference · 2019. 12. 2. · stone fabricator, company...
TRANSCRIPT
RESUMES THAT LAND INTERVIEWS
Presented by Lisa Stephen B.A, B.Ed., CPRW CONTACT Conference 2018
HELLO AND WELCOME
Still intrigued by the process
of communicating
clients’ value in a way
that attracts
prospective employers.
ROADMAP
HOW DO I
BRING IT
ALL
TOGETHER?
EMPLOYERS ‘BUYING ‘ MOTIVATORS
What can this person do for us?
Why do they want to work here?
Will they fit with the team we already have and the way we work?
WHAT IS THIS PERSON ABOUT?
ENGAGE YOUR CURIOSITY!
ASK DEEPER QUESTIONS…
Why do you do the work you do?
How does this show up in your work?
ASK MORE MEANINGFUL ???’s
What do you like most about the work you do? Why is that?
Why did you choose this field?
Did you initiate any changes while you were there?
What challenges did you overcome?
And…?
QUANTIFY WHEN POSSIBLE…
# % $$
Did they work at one of the busiest locations?
What was the highest …# of calls they took in a day? # of people who attended their events?
What was the smallest to largest …# of units in the buildings they maintained? $$ value of projects they helped build?
KEY QUALITIES!
»What do most people say when you ask:
» What would supervisors or colleagues say about you?
»I am hardworking »reliable and»efficient
STANDING OUT FROM THE CROWD…
»I take initiative…for example…
»I always meet deadlines
»I find ways to make work more efficient
»I am always ready to help others
»I am good at solving issues when they come up
A WORD ABOUT WORD CHOICE…
So… tell me about being
GO WITH WHERE THEY ARE AT…
»Young man with no work experience
»Position Goal: Inventory / Stocker
»Discovery Phase – Questions. Lots of questions.
Possibility? with a custom t-shirt company! Perfect!
“
Resumes are about our clients
but they are FOR the
hiring decision makers.
HR SPEAKS! RESUMES THAT GET READ
SCANNING TIME?
RESUME BEST PRACTICES: FONTS
Fonts? Arial Calibri Georgia
Garamond Tahoma Verdana
Font size? Never smaller than 10
Arial: 10 or 11 for text
11 or 11.5 for headings
STRATEGIC BEST PRACTICES
How many pages?
How far back in experience?
Dates with months?
How many bullet points?
KEYWORDS POINT THE WAY…
WORD CLOUDS
CONTENT VS. DESIGN?
Minimalist approach unless….
Creative personality
Creative field
Creative target company
Top brand
Or…
RESUME SAMPLES
BRINGING IT ALL TOGETHER
»TRUST is the new currency.
Full Name Street Address, City, BC Postal Code
778-888-3333 l [email protected]
CMBC Conventional Transit Operator Trainee (Bus Driver) Highlights of Qualifications:
10+ years of driving experience with no history of accidents
Class 5 license and clean driving abstract
Committed to exceptional customer services through friendly and approachable
attitude
Familiar with major routes in Lower Mainland with excellent map reading skills
Dependable, reliable and hardworking with ability to maintain calm when faced with
stresses
Proactive, full of energy, always on time and very responsible
Flexible; available to work all shifts including weekends
Summary of Skills:
Driving:
Plan routes efficiently by considering the traffics and road conditions
Perform regular pre-trip check-up’s for any maintenance and repairs needs
Manage cleanliness of vehicles including interior and exterior
Load and unload vehicles in an orderly manner to avoid damage to the vehicle
Maintain a reasonable distance with cars on the road for safety
Drive extra cautiously depending on weather conditions and visibility
Strictly follow traffic rules and regulations
Interpersonal / Teamwork:
Developed, maintained and nurtured friendly relationships with customers
Referred by existing customer base to new clientele on the basis of good service
Mentored new workers on safe handling of tools and equipment
Demonstrated excellent time management skills
Worked extra hours when needed to complete assigned tasks and helped co-workers
with a positive attitude
Effectively resolved customer complaints
Work Experience:
Stone Fabricator, Company Name, location 2016 - 2017 Cook & Customer Service, Company Name, location 2015 - 2016 Line Cook, Company Name, location 2013 - 2015
Standard Functional Resume
6 (10) second scan… GO!
BEFORE
Full Name Street Address, City, BC Postal Code
778-888-3333 l [email protected]
CMBC Conventional Transit Operator Trainee (Bus Driver) Highlights of Qualifications:
10+ years of driving experience with no history of accidents
Class 5 license and clean driving abstract
Committed to exceptional customer services through friendly and approachable
attitude
Familiar with major routes in Lower Mainland with excellent map reading skills
Dependable, reliable and hardworking with ability to maintain calm when faced with
stresses
Proactive, full of energy, always on time and very responsible
Flexible; available to work all shifts including weekends
Summary of Skills:
Driving:
Plan routes efficiently by considering the traffics and road conditions
Perform regular pre-trip check-up’s for any maintenance and repairs needs
Manage cleanliness of vehicles including interior and exterior
Load and unload vehicles in an orderly manner to avoid damage to the vehicle
Maintain a reasonable distance with cars on the road for safety
Drive extra cautiously depending on weather conditions and visibility
Strictly follow traffic rules and regulations
Interpersonal / Teamwork:
Developed, maintained and nurtured friendly relationships with customers
Referred by existing customer base to new clientele on the basis of good service
Mentored new workers on safe handling of tools and equipment
Demonstrated excellent time management skills
Worked extra hours when needed to complete assigned tasks and helped co-workers
with a positive attitude
Effectively resolved customer complaints
Work Experience:
Stone Fabricator, Company Name, location 2016 - 2017 Cook & Customer Service, Company Name, location 2015 - 2016 Line Cook, Company Name, location 2013 - 2015
Standard Functional
Resume
What best practices and
employer needs is this
resume format breaking?
What is missing in this
format?
TO THIS
Top 1/3 Resume
Skills list
Key Highlights
Work ExperienceExplained
CLIENT NAME Street Address, City, BC Postal Code 778-888-3000 [email protected]
DELIVERY DRIVER
Ten years of driving experience with no history of accidents. Familiar with major routes in
Lower Mainland; excellent map reading skills. Can be depended upon to meet route
delivery schedules. Approachable and positive; interact easily with customers. Available
to work all shifts. Quick, effective worker; upholds company reputation.
License: Class 5 License with clean driving abstract
SKILLS
Customer Relations Safe Driving Map Reading / Navigating
Company Ambassador On-Time Efficiency Cheerful Problem Solving
KEY HIGHLIGHTS
Customer Service
Engaged customers in conversation during counter installations to ensure they were comfortable with experience of having team in their home
Took extra care to ensure customers were pleased with their orders during delivery
Work Ethic
Completed 40+ fresh food orders during very fast paced downtown lunch rush
Willingly processed special requests to meet dietary needs
WORK EXPERIENCE
Stone Fabricator, Company Name, Coquitlam, BC 2016 – 2017
Cut granite and quartz pieces to create countertops, polished pieces to fine finish
Carried heavy pieces into homes and prepared work areas prior to installation
Assisted with on-site installations; took exceptional care of pieces throughout process
Cook & Customer Service, Food Truck Vendor, Vancouver, BC 2015 – 2016
Worked within a team of 3 in a very busy food truck near Canada Place
Greeted customers and made orders to suit expectations (vegetarian / vegan)
Maintained fast pace during rush hours with focus on quality also
Cleaned equipment to maintain efficiency and quality standards
Line Cook, Restaurant Name, Burnaby, BC 2013 – 2015
Worked as part of a team of 7 to create sushi and rolls per customer requests
Cut and prepped vegetables and other items in preparation for rush hours
#2 - AN ELECTRICIAN TO…
»Last worked in UK
»No work experience since 2013…
»New goal:
EXPERIENCE ???
»EXPERIENCE
»COMPANY NAME, London, UK »One of the world’s largest companies in the rail industry
»Electrician June 2011 – Jan. 2013»Plus bullet points
»Previous position title dates»Plus bullet points
PLACING DATES
»EXPERIENCE
»COMPANY NAME, London, UK 2011 - 2017»One of the world’s largest companies in the rail industry
»Electrician (2014 – 2017)»Plus bullet points
»Previous position title (2011 - 2014) »Plus bullet points
TIME OFF WORK?
»EXPERIENCE
»- Privileged to be at home with young family 2013 – Present »- Strata Council Member (Treasurer), City, BC 2016 – Present
»COMPANY NAME, London, UK »One of the world’s largest companies in the rail industry
»Electrician June 2011 – Jan. 2013»Plus bullet points
»Previous position title dates»Plus bullet points
Electrical Circuitry First Aid Attendant Safety Awareness
Schematic Analysis Scheduling Team Leadership
Project Management Troubleshooting Conflict Resolution
AN ELEVATOR MECHANIC
»KEY SKILLS?
END OF STORY?
A single target…
A willingness to …
Check-in in the middle…
Landed…
#3 - BEFORE
Anonymous Name, BMus Address, City, BC Phone Number Email Address
OBJECTIVE: To use my honed customer service skills and become an asset to your company. SUMMARY OF SKILLS: Helpful, positive and professional demeanour Class 5, unrestricted driver’s license with a perfect record Excellent communication skills; verbal and written Excellent customer service skills Detail-oriented Excelled time-management abilities Adept in professionalism Dependable and responsible Able to multi-task and prioritize Able to analyse situations, take initiative, and exercise good
judgment under pressure Excel and experienced in working with MS Office, Word, Excel
(advanced) and Outlook Express, in a variety of operating systems, and a variety of technology and office equipment.
WORK EXPERIENCE:
July 2013 – Current Company Name Richmond, BC Customer Service Representative
Data/Order Entry
Dispatching orders to international distribution centres
Reconciling orders through 4 locations on a daily basis
First point of reference for business customers
Constantly learning new programs and skills, then teaching them to others
Maintain numerous GS1 catalogues for up-to-date accuracy
Assist sales representatives in their endeavors
Process high volume of orders and data and ensure accuracy
Greet customers and colleagues with a high level of professionalism
2nd point of reference at reception
CUSTOMER
SERVICE
SUPPORT…
MEET HR quick scan
needs?
“
When skills are natural to us,
we often minimize or
don’t even recognize they matter!
STAND OUT CONTENT
KEY ACCOMPLISHMENTS
2015 Goodness Grows Award; nominated by multiple colleagues and chosen
by HR to receive recognition award for ‘above and beyond’ service to others.
Recognized by management for initiative in instituting projects that support
success of business operations, sales processes and distribution decisions:
Data Analysis – analyzed over 1000 purchase orders to…
Sales Support – track and compile product shipment data, create pivot
tables clearly showing …
New Order Acknowledgement – maintain new order acknowledgement
spreadsheet for every new and existing customer which…
TAKING CALLS AND SO MUCH MORE!
»SIGNATURE STRENGTHS
Customer Service Trend Analysis DocumentationVendor Relations Peer Training Management Reports Database Management Marketing Technical Support
SO WHAT WAS LEFT TO SAY IN HER EXPERIENCE?
Customer Service Representative July 2013 – PresentCompany Name, Richmond, BC
Serve as highly responsive first point of contact for international business customers, brokers, sales representatives and distribution centers; receive an average of 250 e-mails per day.
Input and dispatch 150+ orders per week to international distribution centres.
Reconcile orders through 4 locations on daily basis to ensure accuracy and action taken.
RESULT?
Anonymous Name Address, City, BC Postal Code 604 333 4455 [email protected]
Forward thinking, business savvy Customer Service / Administrative professional with exceptional work ethic. Brings initiative and ideas that make processes and business flow more efficiently. Easy and natural communication style. Solid time management. Advanced Excel user, proficient in MS Word and Outlook Express.
SIGNATURE STRENGTHS
Customer Service Research / Trend Analysis Training Documentation Vendor Relations Peer Training Management Reports Database Management Social Media Marketing Technical Support
KEY ACCOMPLISHMENTS
2015 Goodness Grows Award; nominated by multiple colleagues and chosen by HR to receive internal recognition award for going ‘above and beyond’ to serve others.
Recognized by management for initiative in instituting and maintaining detailed projects that support success of business operations, sales processes and distribution decisions:
Data Analysis – analyzed over a thousand purchase orders to identify SKU’s, created tracking reference that assisted with the transition with merged company.
Sales Support – track and compile product shipment data, create pivot tables clearly showing number of products shipped for each individual sku.
New Order Acknowledgement – maintain new order acknowledgement spreadsheet for every new and existing customer which includes customer and broker contact information, sales representative and customer-specific notes.
Training Documentation – created instructions which assisted colleagues and when necessary and assisted in transition of role.
EXPERIENCE
Customer Service Representative July 2013 – Present Company Name, Richmond, BC
Serve as highly responsive first point of contact for international business customers, brokers, sales representatives and distribution centers; receive an average of 250 e-mails per day.
Input and dispatch around 150 orders per week to international distribution centres.
Reconcile orders through 4 locations on daily basis to ensure accuracy and action taken.
Provide back-up coverage for Reception Desk.
Maintain numerous GS1 catalogues for up-to-date accuracy.
Assist sales representatives in their endeavours through use of collaborating data including order history, calculating averages per order or sku, and sku history.
End of the story?
BE READY TO BE SURPRISED!
ASK QUESTIONS QUANTIFY SHOWCASE
WORDS ARE POWERFUL!
YOUR QUESTIONS
YOUR VALIDATION
YOUR ENCOURAGEMENT
YOUR GUIDANCE
AND YOUR RESUME EXPERTISE
