RESUME

PRAVESH SINGH Mob- 9670065723Address - G -29, Lda Colony , Lucknowemail-Singhpravesh1984@gmail.com

Seeking middle level assignments in Operations with a growth oriented organization preferably in Customer service industry

Professional Summary

Over 7 years & 6 month of experience in customer operations. Resourceful at maintaining business relationship with clients to achieve

quality product and service norms by resolving their service related criti-cal issues.

Proficient in managing, motivating and leading teams for running success-ful business process operations with proven ability of achieving Service Delivery/Process Targets.

Endowed with excellent relationship management and communication abilities coupled with proven skills in mentoring and motivating associates towards excellent service delivery.

Career Highlights

D.I.E.S.L ~ Drive India Enterprise Solutions Limited (Since 23 Feb’12 To Till Date) Designation : Warehouse Supervisor - Voltas A/c

GRNs to be done within 24 hrs on receipt of material Invoices to be generated through SAP & dispatch with consignment To plan monthly Cycle Count. Forward reports on daily bases. Cycle Count reports to be filled & filled as per SOP. Stock reconciliation and filling up formats as per corporate requirement . Supervision of vehicle documentation & Assist in routine administrative

work. Reporting to Branch Service Manager & additional responsibility on time-

to-time basis. Maintaining high standards of materials handling as per stacking norms. Maintain 15000 square feet aria . Service order replacement action taken as per SOP.

Operations Control

To process the bills of all vendors in time and keep record of bills receipt and clearance. The bills should be submitted to finance in 7 days from date of receipt.

Documentation - Filling of documents. Housekeeping. Effective Space Utilization. Material inward & out ward tracking with customer and transporter end . Defective Scraping process follow-up as per SOP. Insurance Claim timely logged and file submit to corporate office.

July’2010 To Feb’2012 Reliance (Broadband) as MIS Executive.

Coordinating with the technical support team for customer provisioning and installation of converters and routers at customer end.

Conducting continuous analysis of MIS to ensure compliance and sound functioning of the process

Responsible for ascertaining technical feasibility of customer proposal (Voice & Data).

Assurance of Services after installation. Coordinating with the eNOC and FA team for ensuring network uptime for Leased Line, Broadband Internet Access, ISDN-BRI.

Day to day activity involve the interaction with the cross functional team viz. Sales, Deployment, Fixed Access and Maintenance team, Provisioning team & customers.

Responsible for up gradation/degradation/termination or any other change in services of existing customers using OSS (Clarity), CRM (Clarify) sys-tem, i-CARE & SAP.

Daily PIS generation and Banking.

COMPANY - Tata Teleservices Ltd.

Designation - Collection & Stock Executive (UP-East)Location - TTSL Pram Plaza Bhind Shakti Bhawan LucknowDuration - From – 01 April 2006 to 30 July 2010.

Collection & Stock verification of TVS & TVH Coco. Verification of collection Agencies, Distributors & Waiver House

Educational & IT Skills Qualification

Operating Systems : Windows XP,07,System Application Process(SAP) One year Computer Diploma in Computer Application (A.D.C.A) Passed Graduation ( B.A. ) 2004 from faizabad University Passed intermediate (2001) from B.L. inter college faizabad. Passed High school (1999) from B.L. inter college faizabad. Pursuing MBA from Sikkim Manipal University, Assam.

Personal Details Father’s name - Chitrangad Singh Marital status - MarriedDate of birth - 07/04/1984 Nationality - Indian Languages known - Hindi & EnglishStrength - Believe in self, Responsible & Hardwork-ingHobbies - Listening to Music

Declaration

I am confident of my ability to work in a team. I hereby declare that the in-formation furnished above is true to the best of my knowledge.

Date :- ……………..Place :-…………….. Pravesh Singh