experience

education

organizations

skills

hobbies

references

Zooppa Campaign Manager Intern and Crowdsourcing Specialist August - October 2011

Develop marketing strategy and execute outbound promotional activities for campaigns; Raiseawareness and drive participation through social media initiatives; Track and deliver results of outreachefforts as well as review and moderate incoming creative submissions for quality and content; AssistBusiness Development team in launching Zooppa’s new Facebook app by targeting small to medium-sizedbusinesses; Promote the product by emphasizing its key benefits (increased traffic, consumerengagement, and brand awareness); Track and manage client relationships using the Zoho platform.

Develop and distribute Qualtrics surveys to current and past parents to determine the cause of decreased enrollment; Analyze the results using the statistical software package SPSS in order to identify trends amongst consumer base; Compile and communicate the findings in a comprehensive written report as well as in a presentation to Board of Trustees; Provide meaningful recommendations to improve customer experience and promote the organization within the community.

Western Washington UniversityBachelor of Arts: Buisness Administration (Marketing); Bachelor of Arts: SpanishBellingham, WA - GPA: 3.5

Academic Programs InternationalStudy Abroad Program - Granada, Spain (January-May 2010)

Big Brothers Big Sisters of AmericaChild Sponsor (September 2006-June 2007)

Spanish, Statistical Package for the Social Sciences (SPSS), customer relationship management, organization, group communication, problem solving, Google Analytics, critical thinking, strategic planning, marketing segmentation and analysis, market research, consumer behavior, social media marketing

Traveling, oil painting, drawing, new cuisines, soccer, tennis, movie nights, spanish, blogging

Available upon request

contact brennateichen@gmail.com

wix.com/brennateichen/blt 425.591.4598

brenna teichen

zulilyService Operations March 2012-Present

Monitor customer contacts and resolve all conflicts in a timely manner. Examples of customer issues are: order calls, fraud review, order changes, credits, shipment status, and tracking numbers; Work with all parts of the business to help streamline the frontline user interface to support customer contacts; Manage outbound customer contacts including handling escalations, Q/A, proactive and glitch resolutions and customer win back efforts.

Whatcom Day Academy Marketing Research Intern January-June 2011

zulilyCustomer Support RepresentativeOctober 2011-March 2012

Manage domestic and international vendor shortages by processing appropriate compensation, conducting mass communication to affected customer base, and notifying service agents of unit cancellations. Collaborate with vendor specialists to determine potential shortages and identify possible resolutions; Educate service agents regarding processes, modifications, and appropriate verbiage for customer contacts; Develop standard operating procedures for vendor shortages; Discover and evaluate technical issues in reporting systems to improve efficiency.