Michael (Hank) Simo-nis(Cell) (501) 889-4448 hanksimonis@gmail.com (Office) (501) 662-4569 www.Linkedin.com/in/hanksimonis/

EDUCATOR / CUSTOMER SERVICE REPRESENTATIVE / HVAC-R Technical SupportPassionate and ethical educator with strong communication skills. Sets a positive example allowing for personal and team challenges to be overcome. Detail oriented and able to combine troubleshooting and analytical skills with customer service skills to maintain customer loyalty. HVAC-R Contractor customer service technical support and problem resolution specialist.

Mary Kay Consultant Independent Contractor No. 9424SJ for the Enrichment of Lives

Ambassador of the Mary Kay Foundation, Advocate against Domestic Violence

Community service with a focus on the Safeguard of Health, Air Quality and Dedication to Safe Environment

Multi-platform Knowledge in Technical Software and Hardware Equipment Troubleshooting

4th Degree Nights of Columbus Assembly 1703 Fraternity for Charity, Officer/Member

HVAC-R Instructor, Contractor, Customer Service, Commercial and Residential, Professionally Trained

PROFESSIONAL EXPERIENCE

SIMO-NIS HVACR SERVICES PLLC, Arkansas Contractor License No. 1047200HVAC-R Contractor, Customer Technical Support 2012 to PresentProvide technical support to HVAC-R contractor, Service Technician on HVAC-R equipment and Professional customer service advisor. Troubleshoot an array of issues with HVAC-R contractor and customers by phone and in the field. Advise customers on repair and/or replacement necessary for building environmental comfort and clean air. Generac Service Technician, installation and warranty repair troubleshooting on Generac standby generators and professional technical advisor to other contractors and customers. Generac Tech. ID: 859780, HomeAdvisor.com approved Company.

HEWLETT-PACKARD, Conway, AR 2012 to 2013Customer Technical Support Representative (Customer Loyalty Center)Provided support to small and medium business customers involving service warranty sales, support and service. Troubleshot multitude of issues with network, connectivity, computer Microsoft Windows platform, Ethernet, wireless, USB, fax analog, scan over digital, customer service loyalty reassurance.

Consistently achieved the highest customer survey satisfaction scores due to exceptional ability to build rapport and trust and to diagnose and quickly resolve issues.

Demonstrated excellent skill in de-escalation of customer grievances.

UNIVERSITY OF ARKANSAS COMMUNITY COLLEGE AT MORRILTON (UACCM) 2011 to 2012Adjunct part-time instructor (2012)Fundamentals of Electricity Instructor for Air Conditioning and Heating Technology

Substitute instructor (2011)Fundamentals of Electricity Analog & Digital Pipe & Load CalculationsA/C Systems and Components Automotive A/C Motors & Control CircuitsCommercial Refrigeration Schematics Residential Heating

Michael (Hank) Simo-nis(Cell) (501) 889-4448 hanksimonis@gmail.com (Office) (501) 662-4569 www.Linkedin.com/in/hanksimonis/

SIMO-NIS FARMS AIR-CONDITIONING REPAIR, Adona, AR 2006 to 2013A/C Tech, Service representative (On-Call Service)Provided support for small to medium businesses in Air Conditioning Repair Service on Tractor Trailers and Farm Tractors, troubleshooting issues with residential Air Conditioning systems efficiently resolving issues for excellent customer satisfaction. Self-motivated in maintaining and gaining customers by performing consistent quality troubleshooting

technique in quickly resolving Air Conditioning issues. Demonstrated excellent skill in advising customer of what needs to be completed and purchased making a

complicated issue understandable in turn gaining customer confidence.

EducationAssociates of Applied Science Degree in Drafting, Petit Jean College, Morrilton, AR Associates of Applied Science Degree in Surveying, Petit Jean College, Morrilton, AR Associates of Applied Science Degree in Air Conditioning & Heating, University of Arkansas Community College at Morrilton (UACCM)

Professional DevelopmentExperience and Continued Education

HVAC-R Equipment Sizing, Installation and Air Quality

Emotional Intelligence Modules from Skillport.com

Training in Privacy and Data Protection, Security & Network

Professionally Trained Team Builder, Service Representative

Programmable logic including Commercial Refrigeration controls.

Understanding Environmental Influences, Increase Well Being

Licenses and Certifications

EPA 609 License (Automotive A/C) Mainstream Engineering #8312DCAEC058E0A30 EPA 608 License (Residential & Commercial A/C) Mainstream Engineering #8312DCAEC058E0A30 HVAC Excellence ESCO Institute Air Conditioning Certification #0595844172210 HVAC Excellence ESCO Institute Electrical Certification #0595844172210 Green Advantage Environmental Certification (Clean Air) Generac air cooled standby generator warranty Technician ID: 859780 Arkansas HVACR Contractor License #1047200

Professional Awards and Collage Achievements

Perfect attendance award from Hewlett-Packard of Conway, AR Team Recognition for Revenue Generation, Warranty and Upgrades Sold at Hewlett-Packard UACCM Phi Theta Kappa UACCM Art Alliance Club UACCM Theater Ensemble member UACCM Choir member, Self Development UACCM Music Society member Survey Club President Student Activities Board Head Chairman HomeAdvisor.com Approved Company