William (Bill) Chan 陳華益Unit C1, 12/F Fu Lee Loy Mansion, 9-27 King Wah Road, North Point, Hong KongPhone: +852 9300 6302 E-Mail: williamwchan@aim.com Linkedin: hk.linkedin.com/in/wchan11/

COMPETENCE

33 years of international and Greater China business experience acquired from global telecom carriers, MNCs and large enterprises, of which 18 years in senior roles in sales, business development and business operations with P&L responsibilities.

Broad and in-depth business knowledge in variety of market sectors acquired from teaching negotiating skills courses and coaching services to large multi-national clients, such as large conglomerates, FMCG, luxury retails, airlines, finance, insurance, utilities, conventional / on-line retails, advertising, sporting goods, pharmaceutical, IT, telecom, professional services and etc.

Able to build and grow business from upstart training, coaching and consulting arm in East Asia market, whose training program is the most expensive in the market. Recouping initial investment in 2 years and profitable / cash-positive from third year and onwards.

As country manager of Taiwan, the majority of business was sustained despite the previous company MCI Worldcom was scrutinized under Bankruptcy Protection proceedings in 2002-2003. That enables me to run business under financially stressed and adverse business situations.

Track record on telecom wholesale and corporate market sales, business development and partnership with international telecom carriers through effective senior level business contacts.

Experience in managing multi-national sales, service and business operation in different countries. Based in Canada, Japan, Taiwan and Korea with senior roles and assignments in these countries.

Conversant with presentations and seminars in international business events and trade shows.

Entrepreneurial, self-starter, problem solver, business-result driven, with “can-do” and customer-focus attitude by leveraging regional team resources.

Executive coach and business negotiator to achieve profitable and mutually beneficial

CAREER OBJECTIVE

Senior positions from regional sales, business development and operations management in training, coaching and consulting, Telecom, IT, professional services, and relevant service sectors.

partnership deals.

Fluent in English, Putonghua and Cantonese (oral and written). Some basic Japanese.

Highly mobile – family in Canada. I can travel and relocate to any country for business purpose.

Hobbies – Golf, scuba diving, badminton and Taichi.

EXPERIENCE

Progress-U Limited Nov 15 - PresentManaging Director, China

The incumbent has overall management responsibility for a profitable, reputable and sustainable executive coaching business in China. In addition to primary business development function in China, he is responsible for developing and managing local staff and professional coaching / facilitation resources. He also deliver coaching service and workshops to key clients as part of regular duties.

Scotwork East Asia Mar 09 – Nov 15Managing DirectorChief representative of world leading negotiation skill training and consulting field. Build, develop, sustain and grow negotiation training and consulting business in East Asia market (China, Hong Kong, Japan, Taiwan, Korea and Macau). Deliver training, coaching and consulting services to multinational and large local enterprises from diverse industries.

Aliquam dapibus.

China Entercom (subsidiary of CITIC Telecom) Jul 06 – Feb 09Executive Director, International Business

Serving this licensed IP VPN and value-added service company backed by CITIC Group - a large State-Owned Enterprise in China, I was responsible for partnership development with global and regional top tier telecom service providers. I also directed, coached and mentored the Beijing staff to enhance their international business skills. Achievement in CEC:

Built staff presence to develop Japan, Taiwan and Singapore (for ASEAN and India) markets

Signed 8 new partnership agreements with global and regional telecom companies, Won new contracts worth 30M+ RMB from the 8 new overseas partners in 07 and 08, Alliance with global conferencing company based on profit sharing on USD 2M+ annual

revenue, Successfully promoted CEC brand through international business events and

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presentations, where CEC brand becomes “household” name amongst most global telecom carriers,

Regular business meetings with oversea carriers for revenue generation and partnership development:- Beijing, Shanghai, Guangzhou, Shenzhen, Tokyo, Taipei, Singapore, Seoul, Kuala

Lumpur, Washington DC (GTM), San Francisco, Hawaii (PTC), London and New York- Business conventions - PTC, GTM, ITW, Carrier World Asia, CommuniAsia, Capacity Asia,

GSMA World Congress, Global Mobility and other regional trade shows.

BT Global Services Jun 04 – Jun 06Regional Sales Director, Global Telecom Markets

Regional BT representative to develop the business collaboration and sell the services of: Conventional voice, data and IP services, VPN / Conferencing “white-label” reselling and

applications services: ICT solutions - IP Contact Centre, CRM Systems, C7 Roam Connect, Mobile Voice Roaming, 3G Content Management, 21CN consulting and telecom outsourcing.

Media and Satellite services – Media streaming, Content Delivery Network, Satellite News Gathering and occasion-use services

Business Focus - Tier-1 telecom and mobile carriers in Hong Kong, China, Taiwan, Korea & Macau with frequent business travels

Business Achievement:- Built executive level contacts & business relationship with major Tier-1 telcos & cellcos,- Achieved 5.12M Euro new order value and 1.4M Euro revenue in 2004, under

intensive market competition and lack of regional support resource in Asia

MCI Worldcom (Verizon Business) Dec 98 – May 04Director, Regional Solution – North Asia (1 year)

Strengthened business development, sales, service fulfillment and customer relationship in North Asia market. Managed complex service problems for major clients.

General Manager, Taiwan & Korea (1.5 year)

Residency in Taiwan and Korea, I managed the country sales with revenue and P&L responsibility. Clients are telecom service providers and major corporations in buying the wholesale/business voice, data & IP services. During the Bankruptcy Protection period of MCI Worldcom, I was able to retain most major customers, sale orders and revenue to minimise revenue loss under adverse company situation.

Achievements in Taiwan - USD 14.5M revenue in 2002:- Retained over 90% of high-value Taiwan customer base and revenue despite adverse

company publicity and stringent financial measures under Bankruptcy Protection filing (Ch.11), and company down-sizing and low staff morale.

Achievements in Korea – built run-rate leading to USD 21.7M revenue in 2002:- Turnaround country operation and revitalized Korean staff morale after departure of ex-

GM. Strengthened staff morale and cohesiveness to the company.

General Manager, North Asia Sales (1 year)

Marketed and developed partnership of global/US IP transit, IPLC (IRU and short-term lease),

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backhaul, global dial access, IDC and VPN services. Business focused on major Telco and Tier-1 ISPs in Taiwan, Korea, Japan, Singapore, Philippines, Thailand and India. I resided in in Tokyo for 6 months on special business project on developing the data centre, server hosting, Applications Service Provider platform and e-Business alliance.

New World Telecom 1995 – 1998General Manager, Customer Engineering

Morgan Stanley Asia 1994 – 1995Telecom Professional

Citibank Canada 1991 – 1994Manager, Telecommunications

Canadian Satellite (Cancom) 1988 – 1991VSAT Network Specialist

Hong Kong Telecom CSL (now PCCW) 1984 – 1988Development Engineer

EDUCATION

Master in Business Administration 1996 - 1998Telfer School of Management, University of Ottawa, Ottawa, CanadaBachelor in Computer Science 1988 - 1991Joseph E. Atkinson College, York University, Toronto, CanadaHigher Certificate in Electronic Engineering 1978 - 1981Hong Kong Polytechnic University, Hong Kong

PROFESSIONAL MEMBERSHIPS

Hong Kong Computer Society 1998 - presentChairman of Internet & Network Interest Group (2001 - 2002)URL: http://www.hkcs.org.hkCommunications Association Hong Kong 2004 - 2009

URL: HYPERLINK "http://www.cahk.hk"http://www.cahk.hk

Society of Hong Kong External Telecom Services Since 2006

Vice Chairman (2008 - 2009)Honourary Advisor (sine 2009)

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URL: http://www.hkets.orgTelfer School of Management, U. of Ottawa Since 2013Dean’s Advisory Board Member (Hong Kong Chapter)URL: http://www.telfer.uOttawa.caExecutive Global Network Since 2014Member of MNC CEO Group (Hong Kong Chapter)URL: http://www.egn.com

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