VISHWANATH SHANKAR PATIL

Mobile No: +91-9850961635 Email: vishwanathpatil3003@gmail.com

CAREER OBJECTIVELooking for a leadership role in organization, where I can effectively utilize my experiences and expertise in the best possible way to achieve the company’s business objectives and employee development.

SUMMARYAn astute & result oriented professional with 16 years of experience in Factory Customer Support, Field Customer Support, Marketing, Field Testing & Team Management. Presently associated with John Deere India Pvt. Ltd. as Executive Manager, Product Support,

Crop Harvesting Platform, John Deere India Pvt. Ltd. Pune. International Assignment in John Deere Thibodaux Works, USA for 2 months. Effective communicator with excellent relationship management & negotiation skills. Good exposure of working with global teams & counterparts across different countries Experience with Products Problem resolution & related processes

SKILL SETCore Functional Strength:- Product Knowledge - Competitor Evaluation - Market Research - Customer Satisfaction - Working Globally - Driving Processes- Customer Understanding & Drives

Engineering/Technical:- Product Development - Quality Management - Continuous Improvement- Process Improvement

People:- Team Management - Negotiation - Decision making - Leadership - Team Building - Cross-functional Team handling- Quick response & communication

KEY STRENGTHS A proactive leader with expertise in customer support, developing customer & business insights,

understanding customer needs & related value propositions Ability to analyze, translates, and defines business requirements into technical solutions, and

strong communication with channel partners. Broad based sales and marketing skills and knowledge of dealers and other channels Strong coordination with Quality, Product Design & Development, Product Engineering for

Business Development, Hands on experience, good knowledge & exposure for Tractor, Combine Harvester &

Sugarcane Harvester A Practical, Systematic & Analytical approach for handling multiple products. Result oriented, Planning achievement, Team handling & good knowledge on CS processes

PROFESSIONAL EXPERIENCE

John Deere India Pvt. Ltd., Pune

Tenure: March 2007 to till date

Designation - Executive Manager (Factory Customer Support) – Since 2011 to till dateKey Responsibilities: Manages the operations of the Dealer Technical Assistance Center (DTAC) for multiple product

lines within a platform. Management includes ensuring all product issues are handled timely with exceptional support to channel partners.

Resolves product issues by working with dealers & field team to improve customer satisfaction Provide guidance & training to dealership team & field team on repair & diagnostics of complex &

major technical issues. Escalates issues of higher complexity to the factory resolution team (Engineering & Quality) for

timely resolution of field issues. Provide inputs for new product problem resolution, product improvement programs etc. Provides support to regions to resolve platform related technical issues. Communicates information to channel partners & field team on progress of field issues resolution. Measures organizational metrics, identifies performance gaps, and provides corrective action as

necessary to meet required business standards. Plans and coordinates resources & budgets for a function & processes. Provides technical, performance and optimization DTAC solutions for field issues. Provides support, training, counsel and career development advice to employees to ensure their

ongoing job satisfaction and professional development.

Reporting Structure Reporting to Global Platform Manager, Moline, USA Reported by – One Manager & Two Product Support Representative

Designation - Territory Customer Support Manager from March 2007 to Dec 2010Key Responsibilities: Develop customer support capabilities at dealership. Ensure adequate infrastructure, quality

manpower & adoption of service systems at dealership. Ensure prompt & efficient services / repairs at dealership & conduct dealership audits. Develop & maintain high quality standards of service to achieve customer delight. Ensure achievement of Parts business as per the plan. Ensure Availability of minimum spares

stock & ITR of dealership. Plan & Organize events (Service camps, customer meet, technical seminars, OEM meet etc.) Coordination for Training of Dealership Service & Spare parts staff. Upgrade dealership staff about new products. Provide support to Customers & dealership for an open issue. Ensure quality Delivery, Installation of Product & services at dealership. Warranty Administration & Management - Inspection of failed parts & warranty claim settlement. Proactive customer visits for product feedback, complaint tracking & quick responses. Coordination with HO concerns for product failure & up gradations. Submit Quality & Timely report as per standard Formats.

International Tractors Limited

Tenure: Jan 2006 to March 2007Designation: Senior Customer Relationship OfficerKey Responsibilities: After Sale Support Channel partners development Customer Satisfaction Service Marketing

Product performance & Reliability

Force Motors Limited

Tenure: March 2004 to Dec 2005Designation: Senior Service Engineer

Mahindra & Mahindra Limited

Tenure: April 2001 to March 2004Designation: Service Officer

Mahindra & Mahindra Limited

Tenure: April 2000 to April 2001Designation: R&D Field Test EngineerKey Responsibilities: Tractor testing for performance & reliability Comparative tests of different tractors Pro type development of tractors Testing of various tractor components in field Attend maintenance, service & repairs of tractors, implements at test site. Test site administration

& manpower management as per test plan Brain storming for various ideas & select the best idea on the basis of feasibility, cost etc.

EDUCATIONAL QUALIFICATION B. Tech (Agricultural Engineering) MPKV, Rahuri Passed in June 1999 – With First Class HSC from YC Warana Mahavidyalaya, Warananagar, Passed in June 1995 – with Distinction SSC from MG Vidyalaya Sarud, Maharashtra State Board Passed in June 1993 - with Distinction

IT SKILLS In depth knowledge on John Deere application like DTAC, Warranty Portal, JD point, ServiceGard

& Contact Centre Systems Conversant with MS Office, SAP on line operations

PERSONAL DETAILSDate of Birth : March 30, 1978Languages known : English, Hindi, MarathiPermanent Address : A-101, Springs, Kashid Park, Next to Jawalkarnagar

Opp. Kalpataru Society, Pimple Gurav, Pune 411027Marital Status : MarriedNationality : IndianValid Visas : USA VISA for 10 years

REFERENCESAvailable on request

I hereby declare that all the above statements are true to the best of my knowledge and belief.

Date:

Place: Pune Vishwanath Patil