CURRICULUM VITAE

UTKARSH KUMAR SAXENA_____________________________________________________________Career ObjectiveTo attain excellence in the Company and to achieve higher posts in my area of interest and keep growing by doing challenging jobs together with growth of the company.

PERSONAL DETAILS:

Address : RB-IV, C-339, Central Railway Hospital Campus,Near Pune Railway Station,Sanjay Gandhi Marg,Pune-411001 (Maharashtra)

Telephone : +91-20-26105652Mobile Number : +91-9762970240E-Mail ID : saxena.utkarsh9@gmail.com

saxena.utkarsh@hotmail.comDate of Birth : 20th August 1984Languages Known : English, Hindi and Marathi.Marital Status : UnmarriedArea of Interest : Front Office / Guest Relations

EDUCATIONAL QUALIFICATION:

Completed 3-year B.H.M.T.T. from MGV’s College of Hotel Management & Catering Technology, Nashik, Maharashtra in 2009.

Completed HSSC with Commerce Stream from Maharashtra Board in 2003. Completed SSC from CBSE Board in 2001.

PROFESSIONAL EXPERIENCE:

Work ExperienceCurrently working at Country Club (India) Ltd as Customer Support Executive since 14th November 2012Job Description:1. Handle customer service requirements like bookings, documentations, queries.2. Speed and efficiency of service given.3. Co-ordination with other departments.4. Going beyond the professional need of the customer by providing other

products.5. Enhancement of customer value.6. Customer acquisition through referrals.

Worked with New Leaf Hotels (A Three-star Boutique Hotel), Pune as a Front Office Executive from 19th March 2012 to 10th November 2012.Job Description:1. Attending Calls2. Allocation of Rooms3. Operating Smooth Check in & Check out4. Co-coordinating between the guest & hotel service.5. Ensures guest privacy, safety and security at all times within Hotel premises.6. To control group and individual reservations to ensure maximum occupancy.7. Collection of Money through Card/ Cash8. Collecting Feedback from Clients9. Ensures all records and documents are maintained as per standards laid down by the management.

Worked with Hotel Madhav International (A Three-star Business Hotel), Pune as a Front Office Executive from 16th June, 2011 to 15th March 2012.Job Description:1. Attending Calls2. Building relationship with Clients3. Operating Smooth Check in & Check out4. Co ordination with different departments5. Collection of Money through Card/ Cash6. Collecting Feedback from Clients7. Allocation of Rooms8. Maintaining reports

Worked with K.F.C. (Kentucky Fried Chicken) as a Crew / Team Member from 19th February 2011 to 22nd May 2011.Job Description:1. Ensure operation adhere to KFC values and standards.2. Maintain high level of hospitality, cleanliness and speed in all areas of operation.3. Adhere to and follow work schedules.

Worked with Country Vacations (A division of Country Club India Limited) Pune Branch as Customer Care Executive from 22nd July 2009 to 27th February 2010.Job Description:

o This job was Front end as well as Back end (handling members personally as well as on phone)

o Make booking of the existing members.o Solving the queries of the existing members.o Handling complaints of the existing members.

Transferred to Ghaziabad. Worked in Ghaziabad branch as Venue Sales Consultant from 01st April 2010 to 13th October 2010.

Job Description:o To identify potential customers, create and close new business

opportunities in line with the strategic direction of the company.o To build and maintain strong client relationships by effectively handlings

objections/cancellations thus ensuring a high level of customer service is met at all times.

o To prepare sales proposals for prospective clients.o Regular liaison sales/Pre-sales and member relations department.o To keep abreast of new products and services and undertake training as

and when required.o Any other activities as defined by the sales manager

Industrial Training 5 months Industrial Training at Hotel Tuli International, Nagpur (A 107 rooms

Four Star Hotel) in Front Office Department & Food Production Department from 1st June 2007 to 31st October 2007.

1 month Industrial Training at The Pride Hotel, Nagpur (A Five Star 102 rooms Airport Hotel) in F&B Service and House-keeping Department from 1st June 2006 to 30th June 2006.

1 month Industrial Training at Hotel Tuli International, Nagpur (A 107 rooms Four Star Hotel) in House-keeping & Front Office Department from 4th December 2005 to 4th January 2006.

EXTRA-CURRICULAR ACTIVITIES:

I was a part of the Theme Dinner “Best of India – An Authentic Indian Treat” as Housekeeper organized by the college.

Worked as Executive Housekeeper in “The Taste of India – 2008” organized by the college on 20th and 21st September, 2008.

COMPUTER KNOWLEDGE:

Computer Savvy. Knowledge of MS-Office and Internet. Working knowledge of IDS Fortune [version 4.01] and Amadeus [version W-

7.2.1G.03 (375) ]

DATE:PLACE:

SIGNATURE (Utkarsh Kumar Saxena)