resume - utkarsh saxena
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CURRUCULUM VITAE
Utkarsh Kumar SaxenaRB-IV, C-339, Central Railway Hospital Campus, Near Pune Railway Station, Pune-411001 (Maharashtra)+91-9762-574-568 / [email protected] / [email protected]
CUSTOMER SERVICE & HOTEL PROFESSIONAL
Profile More than 4 and half years’ of experience in customer service and hospitality industry with recognized strengths in problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Excellent working knowledge using IDS, Amadeus, Internet, Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Microsoft Access.
Ability to train, motivate, and supervise customer service employees.
Employment St Laurn Business Hotel, Pune July 2014 - Present
Front Office Associate Attending Calls Allocation of Rooms
Operating Smooth Check in & Check out
Co-coordinating between the guest & hotel service.
Ensures guest privacy, safety and security at all times within Hotel premises.
To control group and individual reservations to ensure maximum occupancy.
Collection of Money through Card/ Cash
Collecting Feedback from Clients
Ensures all records and documents are maintained as per standards laid down by the management.
Country Club (India) Ltd., Pune Nov. 2012 - April 2014
Customer Care Executive Handle customer service requirements like
bookings, documentations, queries. Speed and efficiency of service given. Co-ordination with other departments. Going beyond the professional need of the
customer by providing other products. Enhancement of customer value. Customer acquisition through referrals.
New Leaf Hotels, Pune March 2012 - Nov.2012
Front Office Assistant Attending Calls Allocation of Rooms Operating Smooth Check in & Check out Co-coordinating between the guest & hotel service. Ensures guest privacy, safety and security at all times within
Hotel premises. To control group and individual reservations to ensure
maximum occupancy. Collection of Money through Card/ Cash Collecting Feedback from Clients Ensures all records and documents are maintained as per
standards laid down by the management.
Hotel Madhav International, Pune June 2011 - March 2012
Front Office Executive Attending Calls Building relationship with Clients Operating Smooth Check in & Check out Co ordination with different departments Collection of Money through Card/ Cash Collecting Feedback from Clients Allocation of Rooms Maintaining reports
Country Vacations (A division of Country Club India Ltd), Pune & Ghaziabad
July 2009 - Oct 2010
Customer Care Executive Handle customer service requirements like bookings,
documentations, queries. Speed and efficiency of service given. Co-ordination with other departments. Going beyond the professional need of the customer by
providing other products. Enhancement of customer value. Customer acquisition through referrals.
Venue Sales Consultant To identify potential customers, create and close
new business opportunities in line with the strategic direction of the company.
To build and maintain strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service is met at all times.
To prepare sales proposals for prospective clients. Regular liaison sales/Pre-sales and member
relations department. To keep abreast of new products and services and
undertake training as and when required. Any other activities as defined by the sales manager
MGV’s College of Hotel Management & Catering Technology, Nashik
2011
Bachelor of Hotel Management, Travel and Tourism
Education Hislop College, Nagpur (Maharashtra State Board)
2003
H.S.C. (12th) in Commerce Stream
Bal Bharati Public School, Bhopal (CBSE Board)
2001
S.S.C. (10th)
Date of Birth 20th August 1984
Languages Known English, Hindi and Marathi
Personal Details
Marital Status Un-married
DATE:PLACE:
SIGNATURE (Utkarsh Kumar
Saxena)