2016

The Personal Touch Career Services

8/11/2016

Private Service Resume Samples

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RESUME TEMPLATES Edited by Anthony Tran-Son-Tay The Personal Touch Career Services

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©2016 Donna L. Shannon Published by The Personal Touch Career Services: Westminster, CO All Rights Reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems, without written permission from the author, except in the case of a reviewer, who may quote brief passages in critical articles or in a review. Trademarked names appear throughout this book. Rather than use a trademark symbol with every occurrence of a trademarked name, names are used in an editorial fashion, with no intention of infringement of the respective owner's trademark. The information in this book is distributed on an "as-is" basis, without warranty. Although every precaution has been taken in the preparation of this work, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this book.

Donna L. Shannon The Personal Touch Career Services 8120 Sheridan Blvd, Suite A101 Westminster, CO 80003 www.personaltouchcareerservices.com donna@personaltouchcareerservices.com

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CONTENTS

The Art of the Private Service Resume .......................................................................................................................6

Clean Line Resume .....................................................................................................................................................7

Personal Assistant Style Resume ................................................................................................................................9

Presentation Resume .............................................................................................................................................. 11 Traditional Resume .................................................................................................................................................. 14

Stylish Blocks Resume- Use with Caution ................................................................................................................ 16

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THE ART OF THE PRIVATE SERVICE RESUME

By Donna Shannon, President, The Personal Touch Career Services Resumes: seems simple enough, doesn’t it? A list of experience, some top key skills, a mention of your education, and then you are good to go, right? Not so. Like poetry, resumes are deceptively simple. Within the span of a few pages, you must convey who you are, what you can do, and where you have done it while sprinkling in the relevant key words to pass the screening procedures. Add in considerations of format and style, these two (or more) pages become even more challenging. Plus, private service has its own unique demands that aren’t present in any other industry. For example, an Estate Manager resume is very similar to the CEO of a top corporation. The entire career must be covered, which could easily be more than 15 or 20 years. All areas of expertise must be shown so that the employers can appreciate just how much this potential employee can do for them. Often times, a detailed personal summary or profile is included to give the employers and agencies insight into who you are as a person, serving as the biography or executive summary to go beyond the facts and stats of your past employment or education. That being said, there are some tactics that are universal regardless of industry. While the resume samples in this book follow a fairly standard placement of information and sections, they can easily be adjusted to highlight different key factors in different ways. Your most important information:

1. Who you are 2. What you can do 3. Where you’ve done it 4. Bonus: How does all of this apply to their needs – especially if you are transitioning from a different

industry. Additional Items to consider:

1. Most agencies will request a picture – it is acceptable to imbed a high quality picture on the resume. Even if it is not a professional headshot, you can improve the image quality by paying attention to lighting, backgrounds, and picture resolution.

2. Whatever is most important should be listed on the first page.

If you just graduated from a well-recognized private service school, this may prompt placing the Education section ahead of the Skills area.

3. Keep the formatting agency-friendly.

Complex formatting makes it more difficult for agencies to incorporate their own style or branding onto the resumes before they send them to potential employers.

4. Keep in mind your personal branding – how does your personality and beliefs make you ideal for this

industry? “Your personal brand should represent the value you are able to consistently deliver to those whom you are serving.” – Glenn Llopis, Forbes

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CLEAN LINE RESUME

With a simple and straight-forward style, this format provides an elegant design that doesn’t distract from the core message and qualifications of the candidate.

Eddie “The Eagle” Edwards 303-555-1234 Cell fake@fakeemail.com

Professional Profile

As a former Olympic Athlete, understands how discipline, creativity and attention to detail are crucial to a world-

class performance. For over 9 years, implemented these same traits to manage a multi-million-dollar private

estate with 5-Star service standards. Driven to provide a sense of ease and comfort to busy Principals, allowing

them to enjoy the benefits of their lifestyle without the worry of managing the daily operations of the estate.

Highly detail-oriented and able to work independently. Practices loyalty, honesty, discretion and a strong work

ethic into every position.

Fluent in French, English - Dual Citizenship: United States & United Kingdom

Key Skills

Personnel management & training

Vendor management and negotiations

Estate financial reporting and controls

Records/inventory management

Microsoft Office, QuickBooks, Quicken

Discreet and professional

Meal planning and preparation

Executive travel arrangements

Event planning and execution

Housekeeping and deep cleaning

Wardrobe maintenance

Fine art, wine inventory and care

Construction management

Eye for Interior design

Luxury property maintenance

Smart Home technology

Security systems and awareness

Help with children, elders, pets

Experience

Butler / Household Manager – Location, CO Mar 2013 – Present

Confidential Private Residence

Oversees the maintenance and appearance of two homes for a couple. Properties include significantly landscaped grounds,

exterior and interior planters, pool and courtyard fountain.

Provides on-site supervision of vendors for maintenance, renovations and landscaping projects

Coordinates major projects such as bathroom remodeling and deep cleaning during Principal’s absence

Handles all care of 4 Maltese dogs: feeding, walks, vet appointments and long term care facilities

Organizes regular errands, household shopping and email communications for the Principals

Supervises part-time housekeepers and laundress; assists with cleaning; polishes silver

Conducts household and wardrobe organization; offers interior design insight to the Lady of the House

Prepares meals and beverages for the Principals and guests

Cleans, arranges/ logs maintenance for luxury sedan and 2 golf carts; performs chauffeur duties

Household Manager/ Personal Assistant/ Butler - Location, CO 2008 - 2012

Confidential Private Residence

Provided daily care and management of 7,000 sf residence on heavily landscaped grounds, totaling 1 acre. Additional

assistant duties within the Principal's business office.

Oversaw the 12-month construction of new home, in coordination with builder and interior designer

Coordinated vendors for maintenance, especially for theatre and Smart Home features

Managed 3-4 housekeepers and full time groundskeeper, plus additional crew as needed

Performed detailed household cleaning, laundry, wardrobe maintenance and dry cleaning arrangements

Researched cleaning techniques for specialty surfaces and rectified damage to granite countertops

Scheduled vehicle maintenance and tended to cleaning and detailing

Prepared and served meals; shopped for all groceries, household supplies, bar items and wines

Maintained inventory of all household goods and items

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Handled daily care and grooming of 2 Maltese dogs

Decorated the interior and exterior for holidays and events

Coordinated events for up to 60 guests, including holidays, social gatherings and corporate parties; hired

entertainment, secured caterers/ bartenders and greeted guests

Tutored the Principal's son in French language

Personal Assistant / Office Assistant Responsibilities:

Arranged all business and personal travel; acted as flight attendant on private jet and steward on yacht.

Traveled with Principal and family members toA local, national and international destinations

Managed all household accounting through QuickBooks and Quicken

Screened, organized and distributed all professional communications (telephone/ email/ mail)

Helped Office Manager with in-office meetings and the care/ cleaning of boardroom

Maintained office organization, supply inventory and overall office appearance

Concierge / Lobby Ambassador - Sarasota, FL 2012

The 5 Star Super Hotel

Provided superior customer service to guests of the well-known 5-Star Hotel. Trained in The Ritz Carlton

standards, with an emphasis on professionalism, etiquette and customer appreciation.

Assisted guests with reservations, local attractions, ground transportation and special requests

Informed guests of hotel features / amenities; conducted facility tours for event guests and VIPs

Solved a variety of guest issues, with diligent follow-up to ensure a positive guest experience

Notified Loss Prevention/ Security of any theft or potential security issues, injuries and accidents

Oversaw all cleanliness in lobby area and public bathrooms

Store Manager - Location, CO 2000 - 2008

The Cold Yogurt Shop

Contacted by personal reference to open and manage their franchise retail location. Focused on customer service to gain

repeat business. Provided hands-on work within the store in addition to management oversight.

Hired, trained, scheduled and terminated employees

Conducted all the marketing, including effective social media marketing strategies

Ordered all supplies and maintained inventory controls

Additional Experience

World-Level Competitive Ski Jumping Coach - Location, CO 1993 - 2001

Self-Employed

Teaches jumpers of all levels from ages 5 to 75 in the art and sport of ski jumping. As a former Olympic Athlete

for Great Britain, brings high level of professionalism and insight into the international competitive industry.

Trained individuals, couples and teams, including athletes competing on a national level

Represented Britain in the 1988 Winter Olympics.

Education

Travel Agent Certification - Bradenton, FL 2008

Manatee Technical Institute - Travel, Tourism and Hospitality Program

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PERSONAL ASSISTANT STYLE RESUME

While this format can be used for any type of job or industry, this open style uses white space to help guide the eye to important information in the resume.

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PRESENTATION RESUME

Often considered a gold standard resume, this formal presentation resume offers the reader a comprehensive view of the candidate. Considering that many principals actually want to understand a lot about a potential employee before the interviews begin, this resume helps employers see who you really are.

ARTHUR DENT CERTIFIED ESTATE / HOUSEHOLD MANAGER

123 Fake St

Denver, CO 80000

303-555-5555

fake@fake.com

www.linkedin.com/pub/fake

Professional Profile: I believe in giving people credit and lifting them up – whether they are my staff members, vendors or my principals.

Sharing this positive attitude is the key to helping people succeed in life. This is how I knew I had a genuine service

heart, one of the most critical attributes for anyone in the private service industry.

Knowing that I had a passion for organization, entertaining, management and details, I was inspired to leave my

successful career as the leader of a non-profit travel association to attend the well-known Starkey International

Institute for Household Management to launch my new career in Household and Estate Management. The classes

greatly enhanced the skills I already possessed in the area of system development, staff leadership and entertaining.

Plus, I relished divining into the course material for the luxury market: everything from formal service to the proper

care of silver and china. Since my graduation, I have worked within two High Net Worth households, bringing

order and perfection to the operations of the expansive residences.

Ultimately, I would like to achieve happiness and peace, knowing that I have fulfilled my life time career goals,

with continuing my career stages in everything that I have loved to do. From my first career in the travel industry

to becoming an Executive Director in tourism, all of my experiences have prepared me to handle the multitude of

details required to run a luxury property as a Household Manager. I plan on continuing my career into an Estate

Manager role, being a stable key manager for my principals.

Skill Synopsis: 12 years of non-profit Executive leadership

Budget creation, tracking and expense reconciliation

Skilled in Starkey Household Management system

Project management with detailed report generation

Creation of household manuals and procedures

Management of household staff: housekeepers, chef

and grounds crew

Supervision and direction of maintenance vendors

Management of landscaping with numerous vendors

Vehicle and water craft maintenance management

On-property water features/ oceanfront properties

10+ years of international/ domestic travel

coordination experience

8+ years of creative event planning

Certified Festival and Events planner

Certified Sommelier: skilled in Food & Wine

Trained in multiple service styles

Talented cook: menu planning and procurement

Home security systems operation

Wardrobe management and maintenance

Certified CPR & First Aid

Exceptional guest and pet care

Technology Expertise: Starkey Household Management System; Microsoft Office (Word, Excel, PowerPoint);

QuickBooks; iPad; Smart Phone. Typing/Computer Speed - 68

Smart Home Technology; AMX system, Apple TV, HULU, Alarm System, Kaleidescape, pool and koi pumps

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Professional Experience: Estate Manager / Personal Assistant Aug 2012 – Present

Confidential Private Employer – LOCATION

Oversees the operations of two oceanfront estates for a couple, consisting of 10,000 sf main residence, 5,000 sf

guest residence and boat house for Grady-White boat and 4 additional watercraft. Principals entertain heavily,

with guests and family frequently staying for extended periods of time.

Estate Management Responsibilities:

Ensures pristine maintenance and appearance of grounds and homes, especially for main residence which

has been featured in Florida Design Magazine

Leads, manages and schedules 2 housekeepers, including training on specialty surfaces and features

Coordinates menus with private chef; prepares occasional meals

Supervises and negotiates contracts with numerous vendors for maintenance and grounds care

Coordinates care of interior / exterior water features: pool, fountains and koi ponds

Created and updates household manuals, maintenance calendars and inventory

Confirms proper operation of Apple-based Smart Home technology, security systems and AMX system

Oversees wine cellar / inventory and coordinates additional purchases

Maintains fresh floral arrangements and receives new arrangements from local florist

Directs maintenance and detailing for 3 vehicles; arranges rental cars for guests

Prepares estate for Principals’ and guests arrival; provides guest care and concierge services

Coordinated the transport of 2 new watercraft to the property; updated all safety equipment and boat lifts

Collaborates with Captain to organize fishing and leisure trips

Arranges dog care: groomers, vet appointments, doggie day care and natural/ fresh food regiment

Personal Assistant Responsibilities:

In charge of personal and professional communications: email, voice mail, mail and event RSVPs

Generates monthly expense reports to the family office while staying within given budgets

Conducts personal shopping both online and in-person; tracks gifting for family and friends

Handles errands for Principals and guests: grocery shopping, dry cleaning and prescription pick-up

Orchestrates ground transportation for guests, including acting as chauffeur as requests

Books commercial travel arrangements as well as coordinating private jet travel with the family office

Arranges private entertaining events for 6-12 guests throughout the year; key person in producing annual

formal theme-based event at the residence

Coordinates efforts with the home office

Independent Caterer / Event Planner - LOCATION 2005 – Present

Established a side business to produce intimate events, parties and dinners featuring home-style Midwestern

cooking. Additional services included preparing and serving meals to needy families on a volunteer basis.

Worked with clients to create unique themes for birthdays, weddings, clergy and corporate events

Coordinated staff for the event and hired additional caterers for larger events

Sourced a variety of live entertainment and equipment rental

Household Manger / Personal Assistant Feb 2012 – Aug 2012

Confidential Private Employer – LOCATION

Managed the home and affairs of a couple and their two children with 5,000 sf main home, secondary beachfront

home. Supported children’s equestrian activities. Single point of contact for the Principals and vendors.

Household Management Responsibilities:

Supervised two housekeepers and nanny; trained staff for future management roles

Handled HR functions: weekly staff evaluations, hours verification and staff insurance/ benefits

Oversaw household budget and controlled costs while receiving top quality services

Managed seasonal maintenance and landscaping vendors

Planned, procured and prepared healthy meals as well as children’s lunches and snacks

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Oversaw repairs / renovations to the beachfront home, which suffered significant water damage over the

winter months: worked with interior designer, salvaged items/ furnishings and generated weekly reports

Arranged maintenance and detailing for 3 vehicles; coordinated cleaning of horse trailer

Served as chauffeur as requested and cared for 3 indoor cats

Personal Assistant Responsibilities:

Managed both personal and professional calendars for the Principals and their children

Generated detailed daily/ weekly itineraries for the busy family, with personal appointments, household

activities, vendor schedules and weather reports

Handled personal and professional communications: email, voice mail and special occasion mailings

Planned and executed various entertaining events for the business and the family

Earlier Experience: Executive Assistant Company LOCATION May 1993 – May 1995

Administrative Assistant Company LOCATION Oct 1992 – Mar 1993

Education: Starkey International Institute for Household Management – Denver, CO DATE

Certified Estate / Household Manager – Graduated Top of Class

Certified Sommelier

Bachelor of Science, Denver University – Denver, CO

Business Management, Psychology and Computers

Professional Development: Festival and Events Management – 2003

Leadership of the Lake – 2002-2003

Ongoing culinary courses

Professional Memberships: Domestic Estate Management Association (DEMA)

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TRADITIONAL RESUME

A classic look and feel, the traditional resume provides a lot of information while conserving space.

T Y L E R D U R D E N 123 Paper Street, Fake, CO 80003 303-555-1234 fake@fakeemail.com www.linkedin.com/fake

ESTATE MANAGER PROVIDING GRACIOUS SERVICE TO FINE HOMES AND ESTATES

SUMMARY

For over 20 years, I have provided seamless service and detailed care to High Net Worth families throughout the United States in both formal and informal households. I believe in encouraging and coaching my staff to deliver the best possible product to our principals, whether it is the meticulous cleaning of the luxury residence or providing gracious service at events and private dinners. With a keen eye for detail and the ability to prioritize, I am able to manage multiple projects simultaneous without sacrificing quality results. Overall, my desire is to make my employers’ lifestyle goals a reality. One of the greatest compliment I ever received came from one of my previous families: “we have never felt more comfortable in our own home.” It is my goal to do the same for you. SKILLS and STRENGTHS

Smooth management of multiple properties Residential construction, maintenance and landscaping Management, recruitment and training of staff Trusted liaison with business and family office Event planning for up to 450 guests Cordial, 5-star quality guest care Multiple, simultaneous project management Budget management and cost control Fine art and household inventory documentation Excellent knowledge of food and wine

Effective contract negotiations Confidential, discreet and adaptable Creative problem solving Exceptional communication skills Highly detail oriented Expert organizational abilities Effective team builder and motivator Loyal, trustworthy and genuine Keen understanding of formal and informal service Seamless, invisible service

Technology: Microsoft Office (Word, Excel and Outlook); mobile devices, smart home technology

EXPERIENCE

Household Manager /Consultant Various Private Homes Mar 2011 – Present Accepts various assignments throughout the US to evaluate and improve service standards for private estates. Currently holding Long Term contract Managing 12,000 sq. ft. UES Townhouse and 20 Acre Hampton Estate.

Evaluates and resolves staffing issues, including hiring, firing, training and management.

Determines procedural and physical inefficiencies on household systems.

Overseeing multiple construction projects, including new construction, remodeling and exteriors.

Setting household standards and systems in place for long term success.

Budgeting and cost control.

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Estate Manager Confidential Family – Location, CO Mar 2008 – Feb 2011 Oversaw all aspects of management and service of 3 Residences, including Smart Home technology and advanced electronic systems at the primary residence.

Worked with subcontractors to provide care and maintenance of homes.

Planned, organized, and oversaw all entertainment activities.

Assisted lady of the house with social calendar, organizing contacts and other administrative functions

Oversaw remodeling of one home and multiple upgrades of another.

Provided hands on service, driving and meal preparation. Estate Manager Confidential Family – Location, CO Nov 2004 – Mar 2008

Oversaw complete management of 5 Estates.

Hired, trained and supervised all staff.

Planed, organized and oversaw all entertainment activities.

Directed and scheduled contractors and tradesmen for repairs and upkeep.

Created and implemented service standards.

Assisted with detail of construction projects including working with Architects, builders and decorators.

Worked under strict time-lines and high pressure situations.

Assured proper service to all guests.

Controlled expenses while maintaining standards of physical property and strict levels of service.

Estate Manager Confidential Family – Location, CO Feb 2000-Nov 2004 Managed the estate, consisting of Main House, Guest House, Pool House, 3 Pools and Tennis Court & Pavilion.

Oversaw extensive entertaining with many functions for up to 400 people. Upheld stringent security protocols for frequent political functions and celebrity guests.

Hired, trained and supervised permanent, full time employees and seasonal staff members.

Controlled expenses of operation and provided fiscal reports to the principals of the residence.

Ensured the performance of invisible service in accordance with principals’ standards. EDUCATION

Safe Food Handling Certification American Hotel and Motel Association DATE Bachelor of Arts Colorado Institute of Art – Denver, CO DATE REFERENCES

Available on request.

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STYLISH BLOCKS RESUME- USE WITH CAUTION

While this particular resume has a modern and beautiful design, it is primarily built with tables and text boxes. For many application systems, this can cause problems when uploading the data, as computers interpret the data in a very different way than humans read it. This is a great option when you can send the PDF via email directly to an employer or the principals’ company or family office.

ELLEN RIPLEY 555 Stardust Way Olympia Base, Luna 303-555-1234 fake@yahoo.com

PROFILE

ersatile professional with record of enhancing clients’ efficiency and productivity through technology. Effective solutions developer and tester with experience in all phases of software development lifecycle.

Proficient in quality assurance practices, web applications and database management systems. Conscientious, analytical, and organized.

TECHNICAL SKILLS

Languages: SQL, C#.NET, JavaScript, HTML, XML, J2EE, Java and Visual Basic 6.0

Quality Assurance:

Functional testing, regression testing, user acceptance testing, test case development, test execution and defect tracking

Software Development: Web application development, database scripting/querying, object oriented programming, Client/Server and design patterns

Application Software: Microsoft Test Manager, Team Foundation Server 2012, Visual Studio 2008/2012, MS Office 2003/2012 and Visio

Databases: Oracle 11G Enterprise Edition, MS SQL Server 2008 R2/2012, Postgres 9.x and MySQL 5

HIGHLIGHTS

Quality Assurance Lead, QSMI. Wrote plan to document company software development quality assurance policies through all phases of development lifecycle. Authored test plans and cases for user acceptance and functional testing, executed test cases for functional and regression testing, configured test environments for functional testing and tracked defects during testing phase prior to implementation and release at client site.

Designed, Developed and tested web pages for a healthcare services system modernization. Purpose of Agile project was updating ASP.NET website and SQL Server database design. Automated unit testing of application objects using Microsoft Test Manager. Used agile methodology while participating in design meetings and scrums.

PROFESSIONAL EXPERIENCE

LIEUTENANT 1ST CLASS / SPECIAL CIVILIAN ADVISOR, Colonial Marines (5/2125 – 12/2138) System Modernization Designed, developed, and tested ASP.NET pages for a government client’s IT site

modernization effort. Collaborated with other team members in data migration of legacy SQL Server database to updated site. Created unit tests for class methods using Microsoft automated testing tool.

WARRANT OFFICER, assigned to Nostromo, Weyland-Yutani Corporation (03/2118 - 04/2122)

Web Service Repository web site, U.S. Air Mobile Command Developed and tested data-driven functionality through PL/SQL views, procedures, and scripts which provided content for this web application. Tested database procedures and views with web pages and created database script packages to accompany web application. Maintained versions for configuration management.

EDUCATION

LUNAR UNIVERSITY OF OLYMPIA Bachelor of Arts: Navigation

V KEY SKILLS OFFERED: Class 2 Rating – Heavy Loaders Testing & Quality Assurance Agile Methodology Xenomorph Destruction