resume - stephen simpson
DESCRIPTION
Resume for Stephen Simpson. A Helpdesk Technician from the Chicagoland areaTRANSCRIPT
Stephen Simpson 14720 Central Ave Apt D219
Oak Forest, IL 60452
E-mail: [email protected] ∙ Phone: (708) 336-3440
Help Desk Technician
Work Experience
Springfield Service Corporation, Tinley Park, IL · December 2008 to Present ∙ Help Desk Technician
Deployed multiple, secured wireless access points in remote offices while leveraging VPN technologies
Configured Cisco Catalyst 3560 for use in production environment while ensuring a secure and efficient
configuration
Created DOS batch files and Linux scripts to automate system tasks
Installed and configured asset management system to assist in financial and technological inventory
management
Managed and configured Intranet users and permissions as well as creating and managing content for
multiple departments and groups
Completed an average of 40 help desk tickets per week within 90% completed in 24 hours
Received an average of 15 help desk calls per week using remote assistance tools to troubleshoot and
solve remote user issues
Performed technical support for Windows, Mac and Linux operating systems for all on-site and remote
employees, clients and executives
Assisted in creating, modifying and removing users and features from the Avaya telephony system and
voicemail system
Installed, maintained and fixed Avaya digital and IP phones for new and current users
Developed IT documentation for archival and compliance purposes
Assisted in the development of Windows 7 procedures for integration into the infrastructure
Assisted in the organization and maintenance of Active Directory Users and Computers
Certifications
Cisco Certified Network Associate — June 2011
Education
July 2007 – February 2010
DeVry University, Tinley Park, IL — Bachelor of Science in Network and Communications Management
GPA: 3.65/4.00
August 2006 – May 2007
Danville Area Community College, Danville, IL — Windows Operating Systems
GPA: 4.00/4.00
Technical Skills
Software: Cisco IOS, Aruba Mobility Controller, Microsoft Office, HTML, Macintosh Operating System,
Windows Server 2003, Linux, DOS Batch File Creation, Linux Shell Script Creation, Avaya Phone
System Configuration
Hardware: Cisco Catalyst Switches, HP Switches, Cisco Routers, Aruba Wireless Access Point, HP Wireless
Access Point, PC Hardware Configuration, PC Repair, Network Device Placement, Wireless Access
Point Placement