NARENDER SINGH RAWATMobile No’s – 7838046644

Address – Flat No – 104,KRYSTAL Apartments, C G H S Pvt. Ltd.Sector – 48,Faridabad, Haryana121001

E-Mail - rawatthehr@gmail.com

PROFILE SUMMARYOver 8 + years of HR activities experience such as Manpower Planning, Employee Relation, Performance Management, Talent Acquisition, Employee Engagement, Data Management etc.

PROFESSIONAL STRENGTHS AND EXPERTISE:

Recruitment's:

To manage the recruitment cycle. Responsible for the hiring of Entry level, Middle Management and Senior Management Level.

Enable to recruit appropriately skilled people at an appropriate cost, mainly up to middle management level.

HR - Operations Experience in Training & Development, Inductions and in Managing Data. Strengths are particularly in BPO operations.

Experienced in various aspects of Human Resourcing such as Employee relations & Engagement.

Enable to handle all activities of Human Resource operations such as Grievances, performance improvement, claim settlements, Insurance, ESI, and PF.

Managerial skills and strengths:

Have good written and oral communication skills that are necessary to interact with candidates, define opportunity, resolve issues and in negotiations of salaries.

Ability to grasp technology quickly and always ready to update myself with new trends and technology.

Good team skills - ability to motivate and work with multi functional teams to achieve organizational goals.

Enable in delivering results in high pressure and time sensitive situations.

Functional understanding of all the departments in BPO/ ITES industry.

PROFESSIONAL EXPERIENCE :-

ZEERION CONSULTING PVT. LTD. on deputation to 2wtrade2WTrade Company was founded in 2008. For the incomplete decade, we have made great progress in the retail segment which relatively young equipped with the ease of internet sales orders with payment after receipt. The basis of our system is divided into three components: order - delivery - payment.

In India it is a startup of 2WTrade, since 24 Dec 2015.

Working as an Assistant Manager – HR since 24 Dec 2015 – till date

- Actively involved in execution of all HR functions, India Branch Office.- Responsible for hiring of 100 Associates on monthly basis single handily.

• Achievements: Had successfully setup the initial phase of Mass Hiring of 114 Associates excluding IT-Exec, Team Leaders for 2WTrade.

- Ensure accountability & adherence to HR policies & processes of all Operational Level- Responsible for recruitment, grievances handling, engagement and data management.- One point contact for all the employees in the business unit- Ensure smooth transition in the Joining to Exit Process- Preparing the policies and procedures for smooth functioning on the terms of performance

management, employee etiquettes and Time management.- Have direct reporting to the Director, Head Office London.

HOME CREDIT INDIA FINANCE PVT LTD (Tenure – 6 Months)Home Credit India is part of the international Home Credit Group that began operations in Prague, Czech

Republic and that has a presence across ten countries in Europe and Asia today. After setting up business

in India in 2012, we are one of India’s fastest growing Non-Banking Financial Companies (NBFCs) with

operations in more than 20 cities across 11 states and counting. Home Credit India has a strong network of

over 2,000 Point-of-Sale (PoS) outlets servicing over 50,000 customers each month through an employee

base of over 4,500 committed individuals.

Working as an Assistant Manager (Talent Acquisition) since 01 June 2015 – 25 Nov 2015 Enable to do End to End Recruitments, PAN India.

Managing cities Jabalpur, Raipur, Chennai, Hyderabad and Pune.

Managing a Team of 5 Sr. Executives.

Responsible to hire Sales Interns(Bulk Hiring),District Sales Manager, Area Sales Manager, HR,

ADMIN, Collections, business Investigation.

Successfully delivered HYD, Pune and Jabalpur with the complete hiring’s of Sales and Non-Sales

within 3 months.

Responsible for ROLLOUT cities HR activities like recruitment, their joining formalities, greviencies,

Emp Codes, ID Cards and IT Assets.

Proficient knowledge of recruitment software called “HIRECRAFT”.

QUALTOUCH BPO SOLUTIONS PVT. LTD.(Tenure – 8 Yrs)Qualtouch BPO Solutions Pvt. Ltd. is a Delhi based BPO with competencies in Call Centers, KPO and ITES. Qualtouch offices are positioned in Chennai (KPO Domain), Mayapuri (BPO Domain), and G C S (Credit and Risk Services) and also in fizzy islands (AT&T telecom and broadband services).

Got promoted as an Assistant Manager (Recruitment and Operations) on 02 Dec 2014

Handling a Team of 6 recruiters. Enable to do Bulk Hiring, Campus Recruitments, and Vendor Management. Successfully done

campus recruitment with Shine.com in Ghaziabad, Jetking Aligarh and Jhansi. Responsible for the hiring of Telecom, Insurance, Retail, Yellow Pages, Career Industry and

Education Industry. From Entry level, Middle Management and to Senior Management. Keep the record of recruiter’s daily target. Distributing the data according to the profile open. Motivating RC’s to reach their highest potential. And get the positions closed at the given TAT. Taking reviews on weekly basis and sharing the targets are accomplished and which are needs to

be accomplished. To maintain the hiring tracker on monthly basis and analyzing the recruitment performance. In

order to make it better. To prepare the batch plan as per the requisition sent by the operations. And float it all the

concerned members such training, Quality and operations. Responsible for the pre hiring attrition. It should exceed 2% in the first three days of the training.

Feb 1 st , 2011 as a Team Leader (Hiring and Operations) Coordinate with managers and clients of processes to understand the recruitment needs, to

smoothen the hiring to fulfill it. Recruiting & Closing positions for Middle Managements, Entry level and Senior Level. Handling a Team of four recruitment Consultants. Actively involved in employee engagements to generate referrals and to settle the referral amount

on time to keep the employee motivated. Actively participate to give advice & suggestions for the performance management on the team. Responsible for the induction of the new joiners/ trainees. So that they can be well aware about

the rules and policies such as Appraisal Policy, Leave Policy, Resignation Policy, HSW Policy and Disciplinary Policy.

Handling grievances of the new joiners and develop employee relations. Maintaining daily MIS.

Managing data of different kinds like daily selections, Batch details, Assessment Sheet of the employees, keep record of the count of batches, selections and their conformation.

Keep the record of employee insurance policies running in Location and off location such as GPA, GMC

Responsible for generating the salaries of the new joiners(Internal Employees and External Employees)

Actively involved in all types of engagement programs such as managing the details of the employee’s birthday, budgeting, and the gift distributions.

IN TOUCH SOLUTIONS PVT. LTD. (Company name change d to Qualtouch BPO Solutions Pvt. Ltd, w.e.f 01 Feb, 2012)

Aug, 2008 – Jan 31 st , 2011 as a Recruitment Executive (Hiring)

Handling the entire recruitment cycle. Sourcing, screening and short-listing of candidates as per the needs of the clients Interacting with the client right from the point of short listing to the candidates to providing

feedback to be them. Brief candidates about various company policies. Develop relationships with clients, understand requirements and manage expectations. To manage all CV’s received for current and future prospectus.

Conduct searches of websites and databases to generate new candidates, data searches from monster and naukri.

To conduct telephone screening interviews as appropriate. To maintain and update the status of current vacancies and maintain a record of all filled

vacancies.

Jan 31 st , 2007 – Aug, 2008 as a Customer Care Executive for Hutch and Dish TV

I have started my carrier with Hutch as a Customer Care Executive, later on moved to Dish TV for Retention and Renewal Calling.

Responsibilities To maintain the daily ACHT and Quality scores on monthly basis.

Responsible for the customer query, complaints and their request’s.

Responsible for their renewal of connections.

Responsible for the retention procedure.

Achievements Won the best Recruitment Executive award three times.

Won the best HR Executive award one time.

ACADEMIC SUMMARY

Passes 10th from CBSE board in 2000.

Passed 12th from CBSE board in 2002.

Completed Graduation from Delhi University in 2008.

PERSONAL DETAILS

Father Name - Shivender Singh Rawat

Date of Birth - 13-July-1986

Language Known - Hindi and English

Hobbies - Book Reading and Travelling

Signature

Date - _____________ Narender Singh Rawat.