Melanie Lawrence ml_lawrence@cox.net Bentonville, AR 479-877-0348

Objective: Seeking an opportunity where my skills, strengths and diversified background can add value; the ideal position is in a team oriented environment where there are opportunities for ongoing learning, development, and growth.

Key Skills

Project Management, Process Improvement, Program Management; Information Technology

background, Microsoft Office 2010 - Word, PowerPoint, Excel, and Access; Retail Link

Professional, dependable, organized, friendly, outgoing, driven, creative, independent, team oriented, effective at collaboration, analysis, process improvement, implementation, and meeting timelines

Training & Education

NWA Retail Link User Group, First Thursday Retail Connection, Consumer Research Panels & Studies

NAPW - National Association of Professional Women

COURSE CERTIFICATES:

Microsoft Office 2010

Advanced Excel and Access for Retail

Certified Retail Analyst Intro to MS Office 2010

Supply Chain & Replenishment

Retail Link Data Management

Work Experience

POST 0218 Pediatric Therapies – Rogers, AR

Project Management – Process Improvement

2011-Present

Design and create clinic forms and templates to improve internal processes; use internal software, database infrastructure, and Microsoft Office suite to include: Excel, Access, and Word

Modify clinic software template on back-end to create a more logical, consistent flow of information to improve user interaction on the front-end to better track patient history, clinic notes, and progress

Collaborate with families to provide support and resources specific and unique to each family unit

Constellation Wine Company – Canandaigua, New York

Web Development Specialist

1998-2001

Consulted with departments and users at all levels to plan, design, troubleshoot, and implement internal departmental websites; developed templates and site mapping structure after planning phase; performed Q&A testing to ensure WYSIWYG across environments; trained in-house personnel to successfully manage intranet content using designed templates and structure

Responsible for development of technical documentation, guidelines, training, and implementation Administrator responsible for authorizing internet access, setting up security access, trouble shooting,

managing user profiles for Intranet site administrators, and ensuring internet compliance corporate-wide Maintained external marketing web sites and implemented new functionalities; performed Q&A testing,

cross trained in Electronic Commerce to broaden skill set and add value to team initiatives

Melanie Lawrence ml_lawrence@cox.net Bentonville, AR 479-877-0348

Constellation Wine Company – Canandaigua, New York

Project Management - Information Technology

1997-1999

Project Manager – Computer Training Program: negotiated multi-regional contracts, implemented and managed Corporate-wide Training Program accessible to 3,000+ employees throughout the United States

Prepared and successfully implemented company-wide Computer Competency Assessment Program Process Improvement & Administrator – Corporate Records Retention Program: research, contract

negotiation, created policies and procedures and compliance tracking program; presented analysis findings and proposal to executive management, secured approval; program implementation successful

Project Manager – worked with architects, contractors, and vendors to manage renovation projects and timelines for 4 buildings from construction stages to project completion; designed and implemented process to relocate hundreds of employees successfully throughout a campus of 5 buildings

System Enabling Team member – Process Improvement Initiates Prepared and managed budgets for the Information Technology Department Designed and prepared Corporate presentations using Microsoft PowerPoint Process improvement – designed data tracking forms, negotiated printing, and managed implementation

Constellation Wine Company – Canandaigua, New York

Administrator & Office Manager National Sales Division -Customer Business Center

1996-1997

Prepared and managed departmental budget for National Sales Division Maintained departmental databases; created, implemented, and managed report templates Designed and implemented templates at regional level to track daily shipments vs. depletions and plan

vs. actual to improve field staff accountability, sales analysis, and executive reporting Designed and prepared National Sales Division top level reporting to executive management Responsible for on/off site projects and events, office management, communication, operations, staff

training, computer training, software knowledge

Constellation Wine Company – Canandaigua, New York

Administrative Associate

1993-1996

Supported the Vice President of Information Technology, Vice President Human Resources, and Vice President of the International Sales & Marketing Division and Corporate Development

Relocation Specialist responsible for all employee relocations and monetary transactions Process Improvement - Travel & Compliance Program Administrator Process Improvement - Policies & Procedures Program Administrator Process Improvement - Corporate Newsletter Editor – Team Leader and Facilitator Process Improvement - Developed policies, procedures, programs, forms, and presentations Prepared and maintained organizational charts - managing thousands of employees

Responsible for maintenance, distribution, reconciliation, audit review of petty cash funds

Northwest Arkansas Community College (NWACC); Finger Lakes Community College – Dean’s List Monroe Community College; SUNY Morrisville Agricultural & Technical College – New York State

Melanie Lawrence ml_lawrence@cox.net Bentonville, AR 479-877-0348

It was my pleasure to have Melanie Lawrence as a student in my Supply Chain & Retail Replenishment class at Northwest Arkansas Community College during the fall semester of 2013. She impressed me on many levels. Over the course of the semester, I was delighted by Melanie's natural curiosity, her active engagement and participation in discussions, and her diligence in truly understanding the subject matter. Melanie displayed strong leadership qualities during all group activities, but one in particular stands out in my mind. I recall asking the class to complete a complex analytical exercise that required collaboration and final consensus among all. As her classmates displayed uncertainty, frustration and ambivalence about the task, Melanie did not. She stepped up with a high degree of confidence, took charge and effectively led the other students to an agreed upon solution for the problem. Melanie has a habit of exceeding expectations. She gave 110% on her final project for my class. Not only did she deliver a root cause assignment that was organized, creative and analytically sound, she also applied the more difficult concepts covered in class and formulated recommendations for corrective action. This was not a project requirement! She was equally as thorough in completing her project portfolio, which is something each student prepares as a means to showcase their work. I enjoyed the creative liberty she took in designing her portfolio, while still remaining inside the strict guidelines of the assignment.. Melanie exhibits a high level of attention to detail, which is critical in the analytical profession, as well as project management and marketing endeavors. I find Melanie to be a determined individual who is committed to professional growth and driven to succeed. Knowing her personally, I can attest that she has persevered through some very difficult times, and has consistently triumphed over the roadblocks that have been set before her. She is definitely someone I would want on my team!

Mandy Hougland, BS, RSCC Adjunct Instructor, NWACC Director of Customer Solutions Shiloh Technologies

Mobile: 479-936-4764