934 94th Ave NE, Blaine, MN 55434 763-614-9355 maryfroghopper@yahoo.com

Mary Ellen MaloneObjective

I look forward to leveraging my diverse experience in customer service and client management, my talents for critical thinking and problem solving, and my communication skills to a new challenge.

Experience

Jan 2010 - Present Cummins Inc. Shoreview, MN

Senior Account Specialist Managing National Customer Accounts Proactively develop and manage strategy and partnerships to expanded services solutions for national

customer generator services while preserving the integrity of any possible conflict of interest. Co-lead in the development of a continuous improvement strategy for the cross BU Cummins Customer

Disaster Response Plan in support of the Cummins distributors and Cummins customers nationwide in all critical situations.

Prepare and negotiate RFP’s through the contract phase continuing the effort through contract renewals for assigned customers.

Proactively build partnership relationships with Cummins distributors while supporting the customer relationship at the local distributor level.

Key contributor to rebuilding damaged customer relationships at the corporate level and field management level nationwide.

Managing the national generator service through completion and customer satisfaction acting as an escalation point as needed to resolve customer disputes.

Provide service quotes to customer field management for approval while auditing the pricing to insure compliance to the contracted pricing.

Manage the assigned customer invoicing and accounts receivable. Manage customer processes and expectations to provide customer service and support excellence.

Oct 2007 - Dec 2009 Cummins Power Generation Inc. Fridley, MN

Lead Account Coordinator Instrumental in streamlining and documenting processes. Developed procedures that would enhance distributor and end customer satisfaction. Continually strived to strengthen trust levels and promote partnership relationships interfacing with

customers focusing on total relationship between distributor/customer needs and wants. Lead invoicing/month end processing upgrade to R12 serving as Metrix expert. Responsible for accurate and efficient processing of all distributor invoices from their arrival through the

payment and billing process. I initiated monthly CSE award for distributors and developed it to an annual CSE of the year award

presented by the DBU.

Oct 2006 - Oct 2007 Cummins Power Generation Inc. Fridley, MN

Technical Writer Worked on a re-branding project to bring sales and marketing material up to date and convert from Onan

to Cummins Onan. Created templates, updated graphics and designed them according to established Cummins standards. Performed style checks and production tasks as needed to apply information to my created templates

from Onan pre-established specification sheets, accessories, manuals, etc.

June 1994 – Oct 2006 National Recoveries Inc. Coon Rapids, MN

934 94 th Ave NE, Blaine, MN 55434 763-614-9355 maryfroghopper@yahoo.com Mary Ellen Malone

National Sales and Marketing Manger National account manager for colleges/universities regarding federally regulated student aid and

institutional loans. Enlisted new clients from cold calling through contract signing, Developed all marketing programs and design all marketing materials, Wrote responses to RFP’s (request for proposals) with a 70% success rate. Monitor Clerical Staff, (inputting accounts, payment posting, and client profiles), Reviewed debtor accounts and collector efforts. Initiated the Scholarship program giving back 5% of profit to each client’s general scholarship fund.

Additional Experience

June 1991 – Jun 1994 The Gaughan Companies Coon Rapids, MN

Receptionist / Collections Directed Incoming Calls. Collection of Delinquent Accounts (developed in-house collection program and created letter series for

delinquent debt), Hired and monitored Collection Agency, I represented the company in small claims court for tenant breach of contract agreement. Miscellaneous duties included: ordering supplies, writing contracts and letters for president, commercial

property manager, and senior property manager. Enlisted by the lead residential and commercial property managers to develop and implement marketing

promotions individually and through partnerships with relative associations.

Sept 2004 – Dec 2007 Tanberk Inc. Golden Valley, MN

Store Manager Recruited, hired, trained, and coached 10 – 25 associates at a time including support managers in a retail

environment Drove store sales profitably through the analysis of sales/operating costs/payroll/inventory statistics and

the development and implementation of improvement initiatives including theft reduction and sales technique training.

Our store won the mall award for highest sales increase per square foot for two years running. While I managed this store we won every contest held by the corporate office. There were a total of 38

stores.

Education

1995 Anoka Ramsey Community College Coon Rapids, MN

Microsoft office programs

HSD - 1969 Columbia Heights High School Columbia Heights, MN

References

References are available on request.