RESUME KIT (A sampling of resume styles/formats for various career levels)

ACHE Career Resource Center

7 RESUME PRINCIPLES

1. RESUMES ARE FACILITATION TOOLS

They get you to the interview, which is the most important part of the job search process.

2. A GOOD RESUME WILL NOT GET YOU A JOB; A BAD RESUME WILL NOT GET YOU AN INTERVIEW

The resume should encourage the prospective employer to read it. It is not only a document of record, but also a marketing and sales tool.

3. MOST RESUMES ARE TWO OR THREE PAGES

Two pages are best. New grads usually need only one page.

4. DO NOT LIST A JOB OBJECTIVE ON THE RESUME

Job objectives are so broad as to be meaningless or so narrow as to eliminate you from something you might like to do. Discuss the job objective in the cover letter. A Summary or Profile can be effective on a resume.

5. THE TWO MOST COMMON MISTAKES IN PREPARING RESUMES ARE

• Failure to delineate responsibilities and accomplishments • Date format errors, especially with multiple jobs at one employer

6. HAVE A SEPARATE SHEET FOR REFERENCES THAT YOU FURNISH ONLY WHEN REQUESTED

Identify connection to you. For example: supervisor, peer, subordinate, other (i.e., physician, consultant, auditor).

7. THE RESUME INFLUENCES INTERVIEW QUESTIONS

Most interviewers use the resume as a guide and areas of questioning are influenced what is on a resume. Keep this in mind as you craft the resume and be ready to respond to likely questions.

*Our thanks to J. Larry Tyler, FACHE, founder and president of Tyler & Company for his assistance in providing this information.

SAMPLE COVER LETTER Dear: As a successful healthcare executive, I have nearly twenty years of senior leadership experience in healthcare organizations as the CEO, COO and Vice President of Operations. In today’s healthcare environment this mix of experience, in combination with other important traits I possess, may be of interest to you. My career is highlighted by many accomplishments in a wide range of healthcare settings that include physician multi-specialty practices, community hospitals, multi-hospital systems and medical capital sales. These experiences have provided me with the foundation for effectiveness in coalescing boards, medical staff, and employees around the mission, strategic vision and values of the organization. Key attributes I offer include: • Effective Leadership: Demonstrated by achieving complex organizational goals and innovative

approaches by listening, communicating, empowering and building consensus around the execution of the business objectives.

• Strategic Planning: Successfully developed strategic planning by identifying and understanding the organization’s challenges and opportunities, and then leveraging that knowledge to establish, communicate and execute a strategic business plan.

• Integration and Acquisition: Successfully implemented the strategic business plan that resulted in acquiring, recruiting and merging over 100 physicians and providers to the organization.

• Results Orientation: Recognized as a highly motivated, values driven executive who has led the organization in achieving strong operating margins and improved quality metrics. An example of key results includes increasing market share by 5% in this otherwise challenging economy.

• Relationship Skills: Collaboratively working with physicians and staff in building a culture of service and access, developing hospital-physician partnerships, cultivating employee engagement and building trust in the organization amongst the communities we serve.

My objective is to find a senior leadership position with an organization that is progressive and has a need for the expertise I possess. If you have current or future positions that could benefit from an individual with my diverse skill and talents, I would appreciate the opportunity to discuss my qualifications with you. Thank you for your time and consideration. Sincerely, Edward Smith Enclosure

Student Resume

Healthcare Professional 12345 Chicago Ave. Apt #6 Chicago, IL

healthcareprofessional@gmail.com (312)555-5555

www.linkedin.com/healthcareprofessional Professional Profile

• Experience includes project management, data analysis and compilation, and process improvement in hospitals and nonprofit settings

• Skillful understanding of patient experience, healthcare compliance and distribution and organizational planning

• Technological savvy proficient in electronic medical recording platforms, such as EPIC Education University of Minnesota Minneapolis, MN MS, Health Systems Management, Expected Graduation 2017

University of Alabama Birmingham, AL BS, Health Systems Management- Magna cum Laude May 2015 Healthcare Experience Post Graduate Fellow Essentia Health Duluth, MN September 2015 - August 2016

• Led national physician and patient outreach events to increase in patient referrals • Conducted clinical Electronic Health Record standardization to increase continuity of patient

care • Developed proposals resulting in increased funding for the hospital initiatives • Trained new employees on back office processes, including refraction, screening procedures,

and visual field examination machines Executive Education Program Assistant College of Osteopathic Medicine, Auburn, AL May 2014 – June 2015

• Researched and proposed a hospital-wide report for transportation reimbursement to patients to improve patient attendance to appointments, reduce hospital readmission rates, and reducing hospital length of stay

• Performed gap analysis between healthcare associations to support strategic plan initiative to identify current state in efforts to expand and enhance

• Conducted research and form a proposal to create a program to provide continuing education credits

Ambulatory Epic Care Intern DCH Health System Norhtport, AL May 2014 – June 2015

• Researched and updated physician database to ensure safety in matching correct physicians with proper patient encounters to improve accuracy within medical records

• Performed fixes, reconciliations and account matches in error log work queues for successful transmission of medical data between systems and establish a seamless interface for clinicians

• Led process improvement initiative for new employee onboarding to standardize training and education

• Compiled data through excel spreadsheets, documents, and other collection tools to relay information for CAHME accreditation

• Collaborated with the Healthcare Management Program Director and faculty in the CAHME accreditation process

Professional Association Leadership Junior Board Member May 2016 - Present Commission on Accreditation of Healthcare Management Education (CAHME)

• Assist in strategic planning and support of organization programs and initiatives • Develop new ideas through collaboration and leadership in order to drive the organization

forward • Collaborate with Development Committee to create an annual development plan

Student Member, Committee Co-Chair August 2015 - Present Alabama Healthcare Executives Forum

• Assist in the planning and execution of organization events and programs • Collaborate with fellow committee members to obtain sponsorships and partnerships for the

organization and its events President April 2010 - May 2015 Student Healthcare Management Association

• Served as president for student led organization dedicated to helping healthcare administration students thrive

• Organized student involvement in workshops and public health community service projects to inspire a new generation healthcare leaders

Conference Presentations & Publications

“Demonstrating Return on Investment for Health Promotion Programs” Presented at the American Society on Aging Annual Conference 2016 “How Does Patient Engagement Drive Healthcare Value?” Springer Publishing Company, University of Alabama Department of Research (2016)

KATHERINE A. 0000 xxxxx Drive 847-550-0000 Kildeer, Illinois 60047 kathy-------@yahoo.com

SUMMARY

An experienced healthcare professional with success in leading multi-disciplinary teams in various clinical departments. A creative problem-solver with a record of implementing innovative solutions while effectively managing the bottom-line. A collaborative leadership style with a focus on developing employees helps to create an environment of cohesion between physicians and clinical staff. Adaptable to new challenges with an on-going desire to grow professionally.

PROFESSIONAL EXPERIENCE

CHRISTIAN BROTHERS MEDICAL CENTER, CHICAGO, IL 2010 - 2017 Director of Cardiology Services (2015 – 2017) Responsible for 115 FTE’s in Cardiology, Interventional Radiology, and Central Transport. Implemented new procedures such as Abdominal Aortic Stenting and Gamma Brachytherapy, PFO closure. Coordinated the installation of new hemodynamic equipment and digital imaging in the Cardiac Cath Lab and Noninvasive Cardiology. Created new departmental employee orientation programs.

• Improved physician relations by implemented paperless documentation in cardiac Cath Lab which provided immediate procedure results.

• Lead role in vendor selection and development of multiple angio suites. • Developed and implemented the expansion of the Post Interventional Unit. • Maintained 100% productivity in all departments by optimizing staffing schedules, flexibility in days off and

downsizing non-patient care staff. • Created and maintained a cardiac, peripheral, electrophysiology, special procedures and noninvasive cardiology

Charge Master. • Led Value Analysis Committee for supply saving of $1.5M. • Organized and planned five peripheral and coronary vascular live teleconferences. • Selected for a two year long Leadership Academy Fellowship through the Hospital Advisory Board. • Led successful effort to achieve Disease Specific Accreditation in Acute Myocardial Infarction in 2006. Accreditation

is current. Interim Director of Radiology (2012 – 2015) Concurrent with serving as Director of Cardiology Services, managed 120 additional FTEs. Responsible for implementation of a multi-modality off-site radiology mall.

• Increased patient satisfaction by 5% in Radiology while maintaining satisfaction in cardiology. • Created a separate patient scheduling and registration area. • Lead role in the vendor selection and construction of a biplane neuro interventional suite. • Implemented a separate interventional department in radiology. • Revised the radiology charge master for all modalities, decreasing charging errors.

Radiology Technology Specialist (2010 – 2012) Employed as a technologist in the Cardiac Cath Lab. Ordered and maintained supplies for the department. Assisted Cardiologist with peripheral and coronary interventional procedures including Angiojet, IVUS, Wavewire, Rotoblator, and Cutting Balloon.

• Developed a proficiency in hemodynamic monitoring. • Served as preceptor for new employees.

KATHERINE A. PAGE 2 COLUMBIA MEDICAL CENTER, HOFFMAN ESTATES, IL 2007 –2010 Team Leader of Cardiology and Diagnostic Imaging Directly supervised 40-50 employees and indirectly led more than 80 employees. Oversight of daily activity in Cardiology and Diagnostic Imaging. Performed patient care duties as necessary.

• Performed managerial duties on an “on call” basis. • Took responsibility for employee evaluations, disciplinary actions, hiring, and termination decisions.

ST. MARGARET MERCY HOSPITAL, LIBERTYVILLE, IL 2003 –2007 Radiology Technology Specialist Employed as a technologist in the Cardiac Catheterization and Special Procedure Laboratory. Assisted Cardiologist and Radiologist with procedures including: Coronary and Peripheral Angiograms, Interventional Procedures; Intra-Aortic Balloon Pumps, Electrophysiological studies, Radiofrequency Ablations, Pacemakers and ICDs. Responsible for Radiologic Quality Assurance and Machine Maintenance. Ordered and maintained supply inventory for the Cath Lab. ACLS certified.

IOWA LUTHERAN HOSPITAL, DES MOINES, IA 1999 – 2003 Radiology Technology Specialist Employed as a technologist in the Cardiac Cath Lab. Assisted Cardiologist and Cardiac Surgeons with procedures including: Coronary and Peripheral Angiograms, Interventional procedures; Intra-Aortic Balloon Pumps, Pacemakers, Vascular surgeries and Electrophysiological studies. Responsible for Radiologic Quality Assurance and machine maintenance. Ordered and maintained supply inventory for the Cath Lab. Supervised the daily schedule in the lab. Skilled in scrubbing and monitoring, and panning. Assisted with research for Iowa Heart Center. ACLS certified. Advanced from Radiology Technologist to Specialist in the Cath Lab. BLESSING HOSPITAL, QUINCY, IL 1994 – 1999 Radiology Technologist Employed as a staff technologist. Skilled in the performing procedures in the following modalities: Ultrasound, Mammography, Tomography, and Surgery. Clinical instructor of radiology students.

EDUCATION

Masters in Healthcare Administration Governors State University, Park Forest, Illinois

Bachelor of Science – Biology

Quincy University, Quincy, Illinois

Certificate – The Advisory Board Leadership Academy Fellowship (two year program)

CERTIFICATIONS

Certification of Radiology Blessing Hospital School of Radiologic Technology, Quincy, Illinois

Certification in Education

Illinois Certification in Secondary Biology Education

RICHARD P. HARDY, FACHE 111 Main Street (555) 333-1234 Warren, OH 12345 rph111@yahoo.com

Senior healthcare leader with proven record of building successful teams and delivering results Diverse experience in multiple healthcare related fields with key competencies in hospital and service line

administration, strategic planning, operations and financial management, population health, business development and marketing, governance, building collaborative teams and physician relations.

Innovative program development, achieving volume growth and financial turnaround, employee relations and customer satisfaction.

Excellent problem solving and negotiation skills, with the ability to adapt quickly to situations and work cohesively with a diverse group of people.

PROFESSIONAL EXPERIENCE

REGIONAL HEALTH, Warren, OH 2005 – Present Corporate Officer in an integrated system of four hospitals serving eastern Ohio with 670 acute, critical access, rehab and SNF beds, along with a fully integrated medical group and comprehensive continuum of care. Chief Administrative Officer, Canton Hospital (2012 – Present) Reporting to the system COO, responsible for a 25 bed Critical Access Hospital, an ER with16,500 visits per year, 258 skilled nursing beds with a ventilator program, surgical services and multiple other service lines. Oversee annual revenues of $133 million with 350 FTE’s.

• Named a Top 100 Critical Access Hospital in the U.S. • Achieved double digit operating margins for 5 consecutive years. • Achieved top Employer of Choice designation for 5 consecutive years. • Attained a CMS 5 STAR rating for the Skilled Nursing and Rehabilitation facility. • Won the American Hospital Association “Circle of Life Award” for End of Life Care. • Achieved Press Ganey patient satisfaction scores in the 90th percentile for the ED. • Led a $15.5M Emergency Department renovation and complicated land acquisition process. • Sold a $4 million personal care facility with high profile, political impact.

Chief Administrative Officer, Youngstown Hospital (2006 – 2012) Reporting to the system CEO, responsible for a diverse healthcare campus consisting of 35 Inpatient Behavioral Health beds, 22 service lines including Cancer, Breast Health, Home Health and Hospice, OP Surgery, Occupational Health, Sleep Medicine and Wound Care. Oversaw annual revenues exceeding $206 million with 450 FTE’s.

• Led multiple new construction projects totaling $35M million, done on time and within budget. • Implemented Inpatient Hospice and Geriatric Psychiatry programs. • Negotiated multiple physician contracts and recruited 1Oncologist, 2 Psychiatrists, and 1Gastroenterologist. • Negotiated the donation of a $1M outpatient cancer center to the health system. • Consistently strong operating margins.

Administrative Director, Home Health/Hospice/Palliative Care (2005 – 2006) Reporting to the system COO, responsible for all aspects of these diverse service lines with a combined census of 900 patients and 120 FTE’s. Services encompassed the full life span from Maternal Child to End of Life Care, as well as home infusion services and retail pharmacy operations.

• Created a 7-bed inpatient hospice unit, along with a system-wide Palliative Care program. • Successfully implemented a new EMR system encompassing critical clinical and financial processes. • Improved cash collections from $600,000 to approximately $1.2M per month. • Implemented Tele-health technology with 52 in-home cardiac monitors, reducing readmissions and improving

patient outcomes. • Achieved top quality and patient satisfaction scores in the 98th percentile.

RICHARD P. HARDY, FACHE Page 2 KINDRED HEALTHCARE, MEMPHIS, TN 2000 – 2005 One of the nation's largest providers of post-acute healthcare services, offering both facility-based and home-based post-acute services in 30 states through its network of inpatient rehabilitation hospitals, home health agencies, and hospice agencies. Site Administrator, Franklin Rehabilitation Hospital (2003 – 2005) Provided strategic vision and oversight of an 85 bed comprehensive rehabilitation hospital with 8 outpatient clinics producing 48,000 patient visits per year.

• Improved patient satisfaction scores from an overall average of 79 to 94.3. • Recruited 1Physiatrist and 1Internal Medicine physician. • Reduced variable expenses from by 8%, or $225,000. • Improved AR from 60 to 52 days and exceeded national cash collection goals over 100%.

Site Administrator, Smith Rehabilitation Hospital (2002 – 2003) A 50 bed comprehensive rehabilitation hospital with 2 outpatient clinics producing 22,550 patient visits per year.

• Led the hospital in a positive turnaround of $1.3 million in Gross Revenue creating a 46% operating margin. • Achieved a second “Presidents Award” for best overall volume, financial and clinical performance, as well as

“Best EDITDA Margin” within the company Inpatient Division. • Eliminated $550,000 of contract labor in nursing and reached a goal of zero agency FTE’s. • Improved AR days from 71 to 55, a 23% improvement.

Director, Business Development (2000 – 2002) Responsible for all business development initiatives for 7 hospitals with accountability for 544 rehab beds. Simultaneous with this responsibility, served as the Director of Business Development at the 95 bed Lee Rehabilitation Hospital. Led a 12 member liaison team serving a nine county region. Responsible for all case management and admission processes.

• Improved census by 26% and occupancy rate by 14% in 2 ½ years at one hospital. • Received the national “Presidents Award” for best volume, financial and clinical performance.

EDUCATION/CERTIFICATIONS

Board Certified, Healthcare Administration

American College of Healthcare Executives, Chicago, IL

Master of Business Administration, Healthcare Administration Georgetown University, Washington, DC

Master’s Degree in Education Ohio University, College City, OH

Bachelor of Arts, Economics Trinity College, Harrisburg, PA

PROFESSIONAL/COMMUNITY AFFILIATIONS

American College of Healthcare Executives, Fellow

County United Way, Board of Directors Member & Professional Division Chairman Ohio Health Association, Board of Directors Member

YMCA, Vice Chair of the Board of Directors

AWARDS

YMCA, Volunteer of the Year Award, 2014 Kindred Employee of the Year 2003

RONALD A. HENDRICKS, FACHE, FHFMA 777 North Avenue Home: 313-000-0000 Elmhurst, MI 00000 rah@comcast.net Cell: 313-888-7777

CAREER PROFILE

Results-oriented executive with an extensive background in healthcare settings and a successful track record as a CEO, COO and CFO in highly competitive environments. Innovative problem-solver with demonstrated expertise in driving strategic, financial, operational and clinical excellence.

• Conceived strategic vision which positioned the organizations as recognized leaders in their markets.

• Achieved significant revenue growth, innovative program development, measurable operational and quality improvement.

• Directed three complex financial turnarounds and achieved top quartile operating margins in highly regulated and competitive hospital markets.

• Led organizational transformation and cultural change to create a strong patient-centric environment.

• Merged and acquired hospitals, ambulance services, home care companies and physician practices.

• Mentored, coached and empowered management teams to exceed business objectives in the areas of financial performance, quality and customer satisfaction.

PROFESSIONAL EXPERIENCE

POTTER HEALTH SYSTEM, East Pittsburgh, PA 2011 to 2016 Chief Executive Officer Integrated health system which includes Medical Center, Health Foundation, Healthcare Management Company, Potter Healthcare Partners, and ambulatory Services. Potter Health System is also affiliated with Potter Ambulatory Surgery Center and Advanced Radiology Services. Annual net revenues exceeding $230 million with 1,700 employees.

Selected Accomplishments

• Achieved a 6.6% operating margin through volume growth, development of new services and renegotiation of managed care contracts resulting in annual revenue growth exceeding 15%.

• Reorganized board committees to focus on strategic planning, quality and financial performance. • Increased days cash on hand by 36% to 225 days through top line growth and revenue cycle enhancements. • Implemented a comprehensive cardiac program including Cardiac Cath, Angioplasty and Cardiac Surgery

generating $25 million of revenue annually. • Recruited over 30 Physicians, despite the state’s unfriendly reimbursement and malpractice climate. • Initiated Trauma Service in a 80,000 visit emergency room which is positioned for Level III designation. • Expanded the facility by doubling the capacity of the Emergency Department, opened 11 Operating Rooms, a

Cardiovascular Telemetry Unit, and 2 Critical Care Units, increasing capacity by 41 Beds. • Achieved 90th percentile ranking in Press Ganey patient satisfaction for the cancer center. • Received Thomson Top 100 Hospital Performance Improvement Leaders Award.

HEALTH ONE and AFFILIATED HOSPITALS, Albany, NY 1998 to 2011 Senior Vice President – Health One (2009-2011) Served as Chief Operating Officer (COO) and Chief Financial Officer (CFO) for a diversified health care system which includes three hospitals, a long-term care facility and affiliated entities generating annual net revenue exceeding $450 million with 4,200 employees. Simultaneously held positions of President/CEO at Health One Affiliates and Executive Vice President at Albany Medical Center.

RONALD A. HENDRICKS Page 2 Selected Accomplishments

• Developed a multi-hospital system which became the region’s preeminent healthcare provider. • Streamlined board committees to achieve a more effective governance structure. • Achieved 4% operating margin for the system in a highly regulated environment by effectively managing staff

productivity and non-salary expenses across multiple business units. • Directed system-wide revenue enhancement and cost saving initiatives exceeding $75 million. • Initiated and executed “Best Place to Work” plan that created an atmosphere which attracted and retained

physicians, managers and staff at all levels. • Acquired and expanded ambulance business which significantly increased ER visits and inpatient admissions. • Secured in excess of $12 million per year of additional federal Medicare reimbursement. • Established insurance captive resulting in cost savings for professional liability exceeding $20 million. • Enhanced Standard and Poor’s bond rating from BBB+ to A- for Vassar Brothers Medical Center.

Chief Executive Officer – Health Quest Affiliates (2007 – 2009) Directed all health system affiliates as Chief Executive Officer and member of Board of Directors for each subsidiary. Also, held concurrent Executive Vice President and Sr. Vice President positions at Albany Medical Center.

Selected Accomplishments

• Action Ambulance Service, Inc. - Tax-exempt advanced life support ambulance transportation service which serves a four-county area with over fifty vehicles.

• Health Dynamics, LLC - Provides information technology services for hospitals and external clients. • Valley Home Care, Inc. - Tax-exempt licensed and Medicare certified home health agency. • Diversified Services, Inc. - Tax-exempt affiliate employs physicians and health professionals. • Management Services, Inc. - Taxable affiliate managing support activities. • ABC Insurance Company, Ltd. - Off-shore captive providing professional liability coverage.

Executive Vice President – Albany Medical Center (2000 - 2007) Advanced to spearhead the integration of the flagship Medical Center into the newly formed health system.

Vice President for Finance and Treasurer - Albany Medical Center (1998 – 2000) Achieved financial turnaround of the Medical Center while serving as Chief Financial Officer.

MOUNT CARMEL MEDICAL CENTER, Columbus, OH 1992 to 1998 Progressive advancement to positions with broader scope of responsibility. Director of Financial Professional Services (1996 - 1998) Directed financial activities of 350-member faculty practice plan including accounting, revenue cycle, reimbursement, planning and business development. Planned and implemented all corporate-wide diversification ventures. Managed treasury/investment activities, insurance program and auxiliary enterprises.

Associate Director of Finance (1993 - 1996) Managed the Medical Center’s revenue cycle, faculty practice plan accounting and reimbursement; corporate investments and insurance and financial systems development.

Director of Financial Planning (1992 - 1993) Responsible for financial planning, capital financing, and project/program feasibility studies; faculty practice plan accounting; and corporate insurance administration.

RONALD A. HENDRICKS Page 3

EDUCATION

Master of Science, Management Syracuse University, Syracuse, NY

Bachelor of Arts Franklin College, White Plains, NY

PROFESSIONAL AFFILIATIONS

American College of Healthcare Executives - Fellow Regent Advisory Committee, New York

Chairman, Committee on Career Services

Healthcare Financial Management Association - Fellow National Advisory Council

President, Rochester, NY Chapter

Northern Hospital Association Chairman, Fiscal Policy Committee

Healthcare Association of New York State

Committee on Health Finance

Navigant Consulting Advisory Board

PROFESSIONAL AWARDS

American College of Healthcare Executives Service Award (2015)

Healthcare Financial Management Association - Rosewood Award (2010) - Gold Merit Award (2002) - National Life Member (2005) - Silver Merit Award (2000)

American Lung Association – Leadership Award (2002-2003 and 2003-2004)

COMMUNITY SERVICE

Director, American Lung Association, Albany Region

Chairman, 2003 and 2004 American Diabetes Walk

Treasurer and Director, Smith Theater

Chairman of the Board and Director, County Economic Development Corporation

Treasurer and Director, Family Services of Smith County

Director, Advisory Board, Metro Bank of Albany

Treasurer and Director, Roosevelt Historic Site