Elizabeth A. Carroll1001 Park Street WestCannon Falls, MN 55009E-mail: lizbrekkencarroll@live.comCell: 612-501-6596Home: 507-263-4257

EMPLOYMENT HISTORY

Twin Rivers Senior Campus, Cannon Falls, MN 55009 July 2009-PresentAdministrative Assistant/Office Manager

o Meet and greet all visitors, answer and direct all phone calls.o Coordinate and prepare materials for volume mailings and distribution.o Order and maintain all office supplies within allowed budget.o Provide administrative and technical support for the Campus Director and Leasing Director, including

scheduling appointments, opening and routing mail, filing, preparing presentation materials and help in proofing and preparing correspondence.

o Support the Marketing Director so she meets her monthly/quarterly numbers by creating spreadsheets for tracking marketing volume and goals.

o Data entry in various marketing programs.o Create and publish the monthly campus newsletter.o Provide support to the safety committee by serving and secretary and publishing related reports.o Monitor and log all deliveries.o Balance several bank accounts and prepare bank deposits.o Accept payments, both cash and checks, for rent, meals, resident accounts and make sure appropriate

general ledger accounts are assigned.o First contact for all resident/family concerns and help with conflict resolution.o Complete and submit long term care insurance paperwork for residents/clients.o Prepare all invoices for payment by reviewing for accuracy and coding to the appropriate general ledger

account so monthly numbers are in line with the established budget.o Collection of outstanding/late rent payments and establish payment plans as needed.o Coordinate and schedule events and meetings by making room reservations and fulfilling meeting supply

requests.

Midwest-CBK, Cannon Falls, MN 55009 November 1996-July 2009Customer Service Lead

o Possess a thorough understanding of all areas of the customer service department and assisted the management team in t supporting the independent channel of the business and back up the key and national account team as needed.

o Exhibit sound problem solving, decision making and analytical skills, attention to detail and accuracy to make sure orders were processed and priced accurately.

o Utilize computer troubleshooting skills, working knowledge of MS Office Applications and e-mail applications.

o Train customer service team members on work processes so they fully understand the scope of each task and maintain required documentation of training.

o Demonstrate time management, prioritization and organizational skills in a fast paced, high volume call center and show resourcefulness and the ability to look up/research information, assimilate and explain it.

o Work with shipping, quality, logistics and other departments to ensure customers product arrives and meets their expectations.

o Showed the ability to be flexible in scheduling and assignments, and demonstrated the willingness to learn, openness to change and the ability to adjust to changes.

o Proactively identify and resolve customer or database related issues with thorough follow-through.

o Work with customer service manager to provide accurate and timely reporting for all operational functions, including but not limited to order processing, both manual and EDI, returns, back order status, and compliance status. Recommend actions based on key learning.

o Perform managerial duties with customer service department such as season cancels, RPM, daily queries and resolve elevated customer or account manager’s issues or concerns.

o Assist customer service daily tasks and activities including data entry, account collections and conflict resolution.

o Establish relationships and call cycles for assigned retail customers and prospecting and up-selling to all customers.

o Set up new customer accounts, review credit applications and establish lines of credit and collect on outstanding balances.

o Understand and resolve conflicts while maintaining a high standard of customer satisfaction.

1st National Bank, Cannon Falls, MN 55009 August 1980-November 1996Assistant Cashier/Head Teller

o Responsible for the implementation and maintenance of procedures for federal regulations to ensure accurate exams and audits.

o Provide excellent customer service whether the transaction is at the teller window or over the phone.o Assist in hiring and training of operational support staff.o Balance correspondent bank accounts, various general ledger accounts and the bank bond portfolio.o Process and balance payroll.o Assist in establishing and meeting the annual budget.o Maintain a high level of confidentiality.o Manage the bank vault to ensure appropriate cash was on hand and in balance at all times.o Open and close checking and savings accounts, safe deposit boxes, certificates of deposits and savings

bonds.o Ensure that each customer and potential customer knew of all bank services and tools available to them.

EDUCATION & BUSINESS COURSES

Achieve Global Training including Listening to Understand Clearly, Giving Feedback to Help Others, Taking on a New Assignment, Requesting Help, Getting Your Point Across, Participating in Group Meetings, Keeping Your Boss Informed, Resolving Issues with Others, Positive Responses to Negative Situations, Working Smarter, Dealing with Changes, Being a Team Player.Administrative Assistants Conference.

St. Olaf College, Northfield MN-general course studyCannon Falls High School, Cannon Falls, MN-general course study

COMPUTER SKILLS*Microsoft Word *Microsoft Excel *Microsoft Outlook *Lotus Notes *Warehouse Management System*JD Edwards *PDTS *BPCS *MarketMinder *Residex*Microsoft Publisher *PowerPoint