.DENISE R. THOMAS 1020 Medicine Lake Drive 507.382.7582Plymouth MN 55441 neezee28@gmail.com

OBJECTIVEObtain a position that capitalizes on my professional and leadership experience

SUMMARY OF QUALIFICATIONS Proven leader, contributing to quality service, team management, project management, fiscal

stewardship, and problem solving Diverse career experiences working collaboratively with all levels of management; providing

broad-based knowledge of strategic planning, marketing, and public relations in both private and public sector venues

Significant achievements in customer service, team building and execution Excellent problem solving skills that create both practical and agreeable solutions Self-motivated, able to work collaboratively and establish strategic priorities and implement

outcomes Excellent written and verbal skills

ACCOMPLISHMENTS

Leadership Assistant Project Manager for Smiths Medical World headquarters build-out; 145,000 sq. ft

design build project, including security, state of the art audio visual venues, furnishings, sound masking, food service and R & D lab build-out

Developed building operations for new world headquarters; including transitioned moves for 600+ employees from Arden Hills to Plymouth

Member of Smiths Medical Global Properties Core Committee - newly instituted to manage 60+ properties worldwide which includes vetting of database and developing system oversight

Provides high end customer service to 600+ employees including AV troubleshooting and day to day facilities issues

Lead role in a transformation program for the University of Minnesota Facilities Management Custodial Program. Responsible for the program re-design based on the need to cut 62 positions without lowering the level of service. Timeline completed in 6-8 months. Comparable universities estimate 2-4 years for full implementation

o Determined rates and formulas for creating equitable division of labor and consistent application of tasks

o Rewrote all task lists and rebid campuso Researched and selected eco-friendly equipment and tools for best practiceso Designed ongoing staff training, including basic functions, project and specialized

hospital and clinic cleaning procedureso Assisted in design and construction of 1,800 square foot training facilityo Designed program with an emphasis on health safety for staff as well as appearanceo Team earned 2011 “Star Performer” award within University Services

Denise R. Thomas Resume, continued

Selected for new position as UMN Custodial Program Manager – this included chairing of Continuous Improvement Team

o Developed first hiring Standard Operating Procedureo Development and implementation of new and on-going staff and supervisor trainingo Researched and promoted best practices o Assisted in creation of reports and data using Web Reporting toolso Increased use and research into sustainable solutions based on cost benefit analysis o Worked with management team to ensure campus wide consistency and on-going

improvements, which included creation of metrics within the departmento Vendor contract managemento Responsible for capital equipment inventory

Recipient of 2009 University Services Star Performer for Outstanding Customer Service Increased and maintained customer satisfaction from 80% to over 90% for Facilities

Management services within our district Consistently achieved or exceeded metrics for assigned area of responsibility Shared in development of sustainability programs and procedures for the University of

Minnesota using industry research and networking with other colleges and universities Active participant in two Kaizen Process Improvement events for the University of Minnesota:

building assessment and financial reporting as well as a “Lean” Launch Project at Minnesota State University, Mankato

Partnered extensively with Safety, Energy Management, Sustainability and other University units in developing programs and training

Ensured compliance with all necessary regulations and bargaining unit contracts Charged by Vice President of University Services to participate in creating a plan to reduce

damages from water events. The Water Event Task Force created a campus wide plan for implementation working with Department of Environmental Health and Safety, Facilities Management and customer representatives

Personnel Responsibility Indirectly oversaw 450+ staff working all shifts and in over 200 diverse and varied use facilities Directly supervised a work team of trades, custodians and mechanics and budget needed for

maintaining approximately one million square feet of campus including maintenance, custodial and capital processes

Human Resources Coordinator for staff of 200+. This was a culturally diverse staff, and includes multiple collective bargaining units and management employees

Hiring, training, evaluating, and disciplining staff including: professional, maintenance, administrative, security and student workers

Maintained 100% compliance for safety training and compliance for 4+ years, earning the highest award level for no loss time injuries

Financial Responsibility Developed, managed and sustained budgets in excess of $1,000,000 plus, within service

industries Implemented long-range capital planning and program management for preventative

maintenance

Denise R. Thomas Resume, continued

Consulting services for colleges and school districts assisting them in controlling their costs while maintaining excellent care of their facilities

Wrote grants of over $75,000 of additional funding for health center Oversaw state and federal grants and other programs as board member of South Central

Work Force Council Volunteered for fundraising efforts, such as Open Door Health Center, Business and

Professional Women Scholarship Program

Additional Experience of Interest Proficient in MS Office, including Visio as well as software experience in Web reporting,

Compass and TMS Experience using both Lenel Card Access System and KeyPro Keywatcher systems Extensive research experience in completion of Master’s Degree and establishing best

practices in my positions

Community Involvement Active participation in the planning and implementation of 2nd annual Open Door Health

Center Recognition/Fundraising Brunch raising over $9,000 Designed and implemented Diversity Retreat for Open Door Health Center Staff Former board member of the South Central Minnesota Work Force Council as well as Board

Chair position, which included grant oversight and collaboration with other partners to meet council’s mission

Former volunteer member of Open Door Health Center Development and Fund Raising Committee

Former member, board member, and past President of Mankato Business and Professional Women’s Club

Graduate of the Leadership Institute of Greater Mankato

PROFESSIONAL EXPERIENCE

SMITHS MEDICAL May 2015- PresentFacilities CoordinatorAssisted Senior Manager of Facilities Construction and Contracting in supporting design-build implementation in new world headquarters which included researching, writing and evaluating RFPs for sound masking, audio visual and security. Provided site support for all occupants, which requires a tremendous amount of attention to detail

OBERLE, LTD, Le Sueur, MN 2014-February 2015Office ManagerResponsible for overall operations and administrative support for CPA and Investment firm.

MINNESOTA STATE UNIVERSITY, MANKATO, Mankato, MN 2012-2013Assistant Director of Operations for Residential Life

Denise R. Thomas Resume, continued

Responsible for custodial staff, asset management, mail processing, card access administration, Key Pro Key Watcher system, Key management, Overnight Safety Monitor Program, Laundry Contract administration and emergency procedures for residence hall staff.

UNIVERSITY OF MINNESOTA, Minneapolis, MN 2011-2012Custodial Program Manager -Facilities ManagementTrained and supervised custodial staff; and created standardized SOPs campus wide. Created a program that promoted a clean and healthy environment for all campus users and visitors.

UNIVERSITY OF MINNESOTA, Minneapolis, MN 2007-2011Team Manager – Facilities ManagementManage approximately 1 million square feet of campus facilities. Customers “single point of contact”. Additional duties in district wide initiatives – such as Game Day support including Vikings Game in TCF Stadium, Human Resources district representative and Conference and Event Services liaison.

BTI, LLC (Self Employed), Mankato, MN 2006 -2007Property ManagerManage group of private sector residential housing properties.

UNIVERSITY COURTYARD APARTMENTS, Mankato, MN 2003-2004Property ManagerManage a 192-unit apartment complex. This included maintenance, custodial, and capital upgrades.

CONSULTANT (Self Employed), Mankato, MN 2003Senior ConsultantHired to guide the development, implementation and programming, marketing and service delivery as needed.

OLD MAIN VILLAGE, Mankato, MN 1995-2003 AdministratorResponsible for all facets of property and program management including: supervision of thirty employees for daily operations, resident services and assistance with independent living, budget management, and capital planning.

Additional positions in Property Management, marketing and consulting with Highland Hills of Mankato, Amberfield Place Communities and CBM Industries.

EDUCATIONMINNESOTA STATE UNIVERSITY, Mankato, MN 2004-2006Masters of Science Degree in Cross Disciplinary Studies: Health Science & Gerontology.

MANKATO STATE UNIVERSITY, Mankato, MNBachelor of Science Degree: Major-Law Enforcement, Minor-Psychology.