CHRISTY A. MOORE

 

christyamoore@yahoo.com

 

SUMMARY OF QUALIFICATIONS

Interpersonal—Exceptional written and oral communication skills; excellent problem solving skills; strong organizational and presentational skills; strong leadership abilities; team player; self-directed; quick learner; hard working; flexible; dependable

Technical— Applications (Mercury Quality Center, Hyperion/Brio, Microsoft Professional Office Suite, Microstrategy Interfaces ARIES/Saturn/Aurora (Teradata), Mainframe Applications (CICS/Service Advantage, CPCS, JCL, ADEV), TOAD (Oracle db client), Database On-line Interfaces (PCF & AIDB Viewer), Scripting (UNIX, SQL), Essbase—Finance PLC cubes, Customer Information File (CIF), WinRAPP, NATETPX/AUS/NAPS, Agent Center, APlus, EIS, SCP database (LNP, international), VoIP), Telecommunications Networks (SS7/VoIP), Protocols (TCP/IP, SIP, ATM, RTP, HTTP, FTP, UDP), QA Process (Tmap)

PROFESSIONAL EXPERIENCE

JPMORGAN CHASE & CO. COLUMBUS, OHSOFTWARE QUALITY ASSURANCE ANALYST 10/07 – 05/08

IT Software QA Analyst within the Central Technology Operations Team with experience successfully testing highly complex, multimillion-dollar Enterprise software projects. Demonstrates success completing projects and quality targets on-time and within budget.

 

Cross-train team members on new processes and system functionality

Collaborate with developers and team members regarding test documentation and new

functionality

Analyze test requirements and develop a clear understanding of the end-to-end functionality of

the product as they pertain to new functionalities

Work with developers to reach a mutual understanding of project expectations

Design test plan based on requirements provided in technical specification documents

Create detailed test cases in Mercury Quality Center

Provide specific test cases to developers, business analysts, and UAT testers for final review

Create and modify test data using a variety of input methods

Execute regression and integration test scripts in Test environments

Utilize mainframe applications such as CPCS for test script execution

Modify and execute JCL batch jobs

Evaluate testing results

Validate test database information using TOAD and other project specific software applications such as

PCF and the AIDB viewer

Record and track software defects using Mercury Quality Center

Create, run, and analyze daily defect and test script execution reports for team and management use

Attend project meetings and report status of projects to Project Manager and team members on a daily

basis.

Provide support to UAT test team

Designed test scenarios based on requirements provided in Business and Technical Specification

documents

Collaborated with Lead Business Analyst and Line of Business Representatives regarding testing

documentation and project scope

Created test plans in Mercury Quality Center

Provided specific test cases to developers, business analysts, and UAT testers for final review and use

Executed regression and integration test scripts in Production and Test environments

Recorded and tracked software defects using Mercury Quality Center

Validated information in local electronic journal and mainframe systems

Reported status of projects to Project Manager and team members on a daily basis

Performed daily administrative tasks such as meeting documentation and timekeeping

JPMORGAN CHASE & CO. COLUMBUS, OHSOFTWARE QUALITY ASSURANCE ANALYST 10/07 – 05/08

IT QA/Testing Specialist within the PCIT Delivery Services Test Solutions Team with experience successfully providing test solutions & process, development and training to testing teams. Demonstrates success completing projects and quality targets on-time and within budget.

  Develop and present curriculum designed to increase testers’ skill levels Create and deliver Quality and Testing Services Career Guide and Roadmap Implement customer feedback survey process to project teams Develop and deliver advanced training for Mercury Quality Center Train to become Enterprise Solution Delivery methodology advisor – Nationwide Insurance version

of Tmap Create and test Excel macros and formulas for in-house test estimation tool

BUSINESS INFORMATION SPECIALIST/LEAD (PREFERRED/STANDARD AUTO – VENDOR MANAGEMENT)

Manage state EC & IC violation code translation tables – partnering with integration, state, & regional teams, service centers, and vendors as needed

Support, research and resolve EC & IC violation code and MVR issues to avoid premium leakage – partnering with integration, state, & regional teams, service centers, and vendors as needed

Audit state EC & IC violation data to ensure correct coding to avoid premium leakage Monitor and manage changes in DMV fees with vendors Review new and existing products of vendors for possible implementation Update and maintain spreadsheet of employee MVR security forms – in state of California

NATIONWIDE INSURANCE COLUMBUS, OHIT QA/TESTING SPECIALIST 11/04 – 09/07

BUSINESS INFORMATION SPECIALIST/LEAD (PREFERRED/STANDARD AUTO – RESEARCH AND ANALYSYS)

Design, produce and maintain custom and ad hoc reports for information needs and analysis Develop reporting documentation and templates based on user requirements Create automation of reports – via MS Access and Excel Partner with internal and external organizations on various issues for reporting problem

identification and resolution Use various data access tools to pull information for reports and analysis Support the research, analysis and presentation of information by: monitoring external sources,

creating custom reports, compiling and summarizing information, producing supporting documentation and exhibits, and verification of information received from external sources

NATIONWIDE INSURANCE COLUMBUS, OHIT QA/TESTING SPECIALIST 11/04 – 09/07

Lead Test Manager with over 5 years experience successfully managing highly complex, multimillion-dollar hardware and software projects. Demonstrated success completing projects within the budgeted schedule and quality targets. Key performance indicators include finding defects within test environment, 25% of projects completed and deployed to live network earlier than scheduled, and 100% of the projects deployed with no customer impacts. As a result of continued success was promoted to next job grade within 3 years.

Managed and supported the key performance aspects of projects including schedule, personnel, equipment resources, tools, weekly status reports, action lists, and project risk

Found defects within the testing environment (before being released into the live network) Supervised administrative staff including appraisal reviews and exit interviews Developed testing strategy and test plan templates, and test plan documents based on requirements

documents Designed, coordinated and executed written test plans—including the following testing types:

acceptance, new releases/features, capacity/performance, end-to-end performance, regression, and maintenance

Authored test scripts (UNIX, SQL, specific tool languages/GUI interfaces) for automation of processes Managed and maintained test interval status and performance metrics for the project team and

reported results to executive leadership via meetings, charts/spreadsheets, web site, and formal presentations

Created, coordinated, and led multiple Tester’s Forums and diversity events Partnered with numerous internal and external organizations and suppliers on various issues for

problem identification and resolution Mentored/trained Test Managers on multiple technologies, network elements, and tools ISO 9001 process and quality auditor

AT&T LABS REYNOLDSBURG, OHTEST MANAGER 06/99 – 09/04

NEW LEXINGTON CITY SCHOOLS NEW LEXINGTON, OHTEACHER/TUTOR OF STUDENTS WITH SPECIFIC LEARNING DISABILITIES 04/94 – 08/96

Columbus State Community College Columbus, OH

Studying Nursing 09/08

 

Franklin University Columbus, OH

Master of Business Administration 08/02

 

The Ohio State University Columbus, OH

Bachelor of Science – Computer and Information Systems 06/99

 

Ohio University Lancaster, OH

Bachelor of Science – Elementary Education 12/92

EDUCATION

Certified Software Tester (CSTE) Certification 06/03 – 06/06

Ohio Elementary Education Certificate – grades 1-8 01/93 – 06/04

CERTIFICATIONS