resume - brett m leonard - wyndham phx (compact)

8/14/2019 Resume - Brett M Leonard - Wyndham PHX (Compact)

1/12

B

BRETT M. LEONARD- 8023 Nightingale Way, San Diego, CA USA 92123 -

PHONE: (858) 703-7014 - EMAIL: [email protected]

OBJECTIVE:

My aspiration is to assume a position ofchallenge and responsibility where my experience inthe restaurant and hotel hospitality industry will have avaluable application at your property as I continue myeducation as a Hospitality & Tourism Managementmajor at Arizona State University. By surroundingmyself in a professional environment, I believe that I

can gain and contribute the full experience needed tocontinue moving forward in the Hospitality Industryunder great direction at the Wyndham Phoenix Hotel. Iwill bring a positive attitude to the workplace throughcustomer service and provide an outstanding workethic for this company in all ways morally, mentally,and physically. I pride myself on the various leadershiproles I have held during my highly effective time in thehospitality workforce, and I will use positive leadershipand my drive for success combined with the WyndhamPhoenix philosophy of providing a positive environment

and a great sense of direction to both the staff and theguests to make every guest experience beyondexceptional.

PROFESSIONAL WORK EXPERIENCE:


2/12

Sunrise Hot Air Balloons, Inc.Temecula Wine Country, CAEnding Position: Ground Operations Supervisor

December 2004 - September 2007 (Full Time)September 2007- Present (On Call)Notable Events & Accomplishments:- Created new marketing concept that boosted revenue.

- Temecula Balloon and Wine Festival 2004-2008.

- Various Private Functions for all clientele including variouscelebrities.

_______________________________________________________________________

Peles Restaurants, LLC.The Plantation House Restaurant at MauriceCarrie Vineyards Temecula Wine Country, CA

Ending Position: Shift Floor ManagerDecember 20042007

Notable Events & Accomplishments:

- I Learned how to be an effective restraint/operationalmanager. I consider this to be one of my greatestexperiences in managerial development.

- Management Training and Development

- Logo and Print work, including menus flyers, etc. designed &developed from scratch through my graphic designexperience.

United States NavyUnited States Naval Academy/ Naval OfficerTrainingNewport, RI / Annapolis, MD / San Diego, CA

Ending Position: Navy MidshipmanAugust 2006 May 2008Notable Events & Accomplishments:

- I was one of only 300 persons in the nation accepted into this

program with direct concent and approval from PresidentGeorge W. Bush in union with Congresswoman Mary Bono ofthe United States House of Representatives.

- Served as my leadership training platform for the military &civilian vocations.

- Served at Naval Station Newport in Newport, RI as well asthe US Naval Academy in Annapolis Maryland in the N.A.P.S.Program for Leadership Development and Naval Officer


3/12

Training.

- Multiple leadership training courses have given me invaluablemanagement skills that I continue to successfully utilize today.

- Hands leadership training aboard the USS Thatch (FFG-43)and the USS Lake Champlain (CG-57) in real-world, stressful

environments for optimum workplace reliability, dependabilityand efficiency.

___________________________________________________________________

Hilton Worldwide Hotels and ResortsThe Hilton La Jolla Torrey Pines San Diego/La Jolla, CAEnding Position: Senior Guest Services Agent

September 2007 November 2008Dec.2007 Embassy Suites SD / La Jolla

Notable Events & Accomplishments:- August 2008 Hotel Employee of the Month (All Departments)

- 2007 Buick Invitational- 2008 US Open Golf Tournament

-Tasked with being the private attendant for Multiple A-List

VIPs during their stay

- Supervised Multiple Shifts as acting Manager on Duty (MOD)

- Hilton Brand Management Training at the Embassy Suites

San Diego/La Jolla for December 2007.

- AAA Four Dimond Property, Forbes Four Star Rated Property

___________________________________________________________________

Hilton Worldwide Hotels and ResortsHamptonn Inn & Suites San Diego-DowntownSan Diego, CACurrent Position: Hotel Shift Supervisor / MOD

May 2007 May 2009 (Full Time)June 2009Present (On Call as Relief Supervisor)Notable events & Accomplishments:- Hilton Hotels Brand Management Training- Supervised and evaluated Agents & Hotel Personnel- Implimented many new ideas to create a more efficientguest experience

Wyndham Vacation ResortsWyndham San Diego Harbour LightsSan Diego, CACurrent Position: Guest Servies Lead / Resort ShiftSupervisor

May 2009 PresentNotable events & Accomplishments:- Supervised Agents & Hotel Personnel during shifts

- Scheduling, Training & Auditing staff, New Programs.


4/12

- Currently ranked as the #1 Wyndham Vacation OwnershipProperty for Customer Service and resort performance with acompany of 98.6%

___________________________________________________________________

Cohen Restraunt GroupVin De Syrah Spirit & Wine ParlorSan Diego, CACurrent Position: VIPEvent Services / SecuritySupervisor

September 2009 PresentNotable events & Accomplishments:- Supervise Loss Prevention Staff & Nightclub Personnel onWeekends

- Escort and tend to VIPs to ensure highest level ofsatisfaction

EDUCATION & TRAINING:

High School:

Vista Murrieta High SchoolCollege:

US Naval Academy (NAPS)Systems:

-Hilton Worldwide On-Q Front Desk Software-Hilton Worldwide Systems and Procedures Certified-Hilton University Certification-Wyndham FOCUS Front Desk Software-Wyndham Worldwide MAINFRAME ReservationSoftware-Wyndham Worldwide Systems and ProceduresCertified

-Microsoft Office - All Applications-Adobe Illustrator-Adobe Photoshop-State of California Power to Arrest Certification fromthe Beru of Security and Investigative services-U.S. Navy Leadership Management & DevelopmentTraining


5/12


6/12

GUEST TESTIMONIALS:

__________________________________________________________________________________________________________________________________________________________________________

Brett,Thank you for theexcellent service andkindness you provided uslastNight at the Hilton--anespecially meaningful timefor us as it was our weddinganniversary. The roomupgrade was magnificent,more than we could haveimagined, and the serviceyou gave us--from

connecting us tothe dining room executiveto the gift of a bottle ofchampagne, wasterrific. In fact, all the staffthere was helpful, kind andfriendly.In the end, we very muchenjoyed ourselves becauseof the friendlyservice and fantastic room.Thank you again.-Jay Shore

Brett,You did a fantastic job! Iwanted to thank youpersonally for checking me in,and am glad you sent theemail. I would be happy to fillout a customer satisfactionsurvey.Good luck in school,-Richard

Brett,I normally would nottake time to respondto this, but I have totell you thatyou are clearly in thetop 1% of all hotelfront desk servicerepresentatives that Ihave met over thepast 30 years inbusiness. You did asuperb job -

personable, yetefficient and ensuringthat I understood whatyou were doing, that Ihad each of my needsmet andwith a wish that Iwould enjoy my stay.

Hi Brett, You did an amazing job. Iasked to switch from a King toa Double and not only did youget a room that was ready atthat time, but you also had theamenity moved.Many thanks and Mahalo!Cheerful Regards,-Amy Vickerman

Hey Brett,Thanks for the kind email. My family and I definitely enjoyed ourexperience at yourhotel. The front desk service was great. When I had to wait, I noticedthere was someone

Hey Brett,I will never forgethow you mademe feel sowelcome uponchecking in!!!

You were GREAT!Thanks!!And nowreceiving an e-mailmakes La Jollaeven morespecial!!!Thanks again!!!Keep in touch,Sincerely- Sheryl &Sam

To Whom It MayConcern,I wanted to share withthe management team ofThe Hilton of TorreyPines that Brett Leonardtook exceptional care ofmy boyfriend and I whenwe stayed there 4th of

Julyweekend. Upon arrival,we were warmly greetedby Mr. Leonard and wereimediately upgraded tothe one-and-onlypresidential suite! It wastruly amazing, and whenmy boyfriend and Ileft the hotel for a fewhours, upon our return tothe suite, we weregreeted by a lovelybottle of wine and acheese-and-fruit-plate!We received startreatment, a 10+ on a 1-10scale! Thank you to

You are clearly in the top 1% of all hotel front desk servicerepresentatives that I have met over the past 30 years in

Brett,Thank you. I enjoyedmy stay very much.See you next week!-Melissa Vucijevic


7/12

GUEST PERSONAL LETTER TESTIMONIALS:


8/12


9/12

LETTER WRITTEN TO HILTON G.M. FROM CO-WORKER:


10/12

PERSONAL ACCOMPLISHMENTS & PROGRAM EXAMPLES:

Employee of the Month Hilton La Jolla Torrey Pines August2008


11/12


12/12

Guest Arrival WelcomeLetterDevelopment Project that Idesigned & created. ThisProgram was implemented asa Hotel standard operatingprocedure and sent to everyguest that checked into the

Hilton La Jolla Torrey Pines.

US CongreRecognition

This award was Preseme by Congressman Issa after being recogn

The United States HoRepresentatives andUnited States CongressNational Academic Excas a High School Stuwas selected as Stu

resume - brett m leonard - wyndham phx (compact)

Documents