Angela S. WalshGreater Atlanta Area (Virtual/Home Office)

(404) 277-4617

SUMMARY: Twenty-three years with BCD Travel. Independent and self-motivated professional; able to grow positive relationships with coworkers at all organization levels. Highly organized and detail oriented; skilled multi-tasker with strong work ethic. Lifelong love of travel and the cultural and educational insights it provides.

BCD TRAVEL WORK EXPERIENCE & ACCOMPLISHMENTS: 1993 - 2016

(July, 2006 – July, 2016): Product Manager – Global Project Management Organization Responsible for the administration of the BCD Travel global project management online tool.

Daily support of the project management tool; including website programming Product demos including functionality, features and enhancements Day to day maintenance of project management tool (database, templates, users, etc.) Identified and implemented process improvements Compiled and distributed reports from the project management tool Communicated project management tool product updates and functionality Created training material and reference guides (how-to/new features/custom processes) Created online courses for project managers and project resources Supported users via help desk (group mailbox, PeopleSoft cases, phone calls, and instant

messaging). Included troubleshooting user issues, training, general assistance, profile creation and modifications, and login/password assistance.

Set-up of new departments in tool – worked with internal departments to understand their business requirements and how the tool would improve their processes

Identified and tracked product defects and initiated enhancement requests with vendor Worked with vendor and co-workers to develop roadmap for project management tool Troubleshooting product related issues, performance and defects Tested new product releases, patches, and maintenance releases

Previous positions within BCD Travel (1993-2006): Implementation Project Manager-Online Booking Tool, Project Coordinator/Team Leader, Quality Control, Scripting Coordinator, Assistant Operations Manager, and Travel Consultant.

Managed and coordinated all tasks related to an online booking tool (“OBT”) implementation. This included arranging and leading conference calls (both internal and with customers), OBT site set-up, training of OBT system administrators, OBT site testing and troubleshooting.

Responsible for all technology projects for large hub office. Worked with internal departments as primary liaison assisting in any technology projects. Responsible for updating scripts and performing testing. Coordinated day-to-day development, maintenance and testing of automated quality control routines. Responsible for informing and training of staff for all technology updates/process changes. Coordinated installation, training, and maintenance of hardware and software applications. Provided group and one-on-one training sessions to improve procedures and soft skills for travel consultants.

Developed, created and maintained scripts on a daily basis in Worldspan GDS. Analyzed scripts in order to improve agent productivity and office processes. Assisted with set-up of new offices, office moves and implementations.

Hired and trained new employees. Supervised staff, including maintaining schedules and submitting payroll. Performed manual detailed quality control review of all PNRs, ticketing of reservations, including processing of exchanges and monitoring of all office queues.

Travel reservations for large hub office; including air, car, hotel and meetings.

EMPLOYMENT HISTORY:BCD Travel – February, 1993 to July, 2016 (formerly known as WorldTravel BTI, WorldTravel Partners & WorldTravel Advisors)

EDUCATION:Advanced Career Training, Riverdale, Georgia - 1992 Ouachita Baptist University, Arkadelphia, Arkansas - 1985-1988