Luis C. Mitter (415) 571-6481 luismitter@hotmail.com

I seek a position that offers me the unique opportunity to support an established growing business, which also gives me the benefit to expand my knowledge in the business and to improve my professional skills. I am dynamic, analytical, responsible, team player, detail oriented, with a keen ability to multitask and prioritize.

Summary

Languages: English, Brazilain Portuguese and Spanish 12 Years experience in Property Accounting:

Receivables (posting charges, collecting rent, preparing bank deposits for several accounts, etc. Payables (reviewing invoices, work orders and PO numbers G/L Account ledger analysis & reconciliations Journal Entry & Bank Reconciliation Trial balance analysis Annual Property Budgets Delinquency Report Analysis Section 8 (San Francisco Housing Authority) ACH / Remote Deposits (Panini scanner) Credit Card transaction Vacancy report & Rent Roll Leasing report Capital Expenditure report Excellent Customer Service skills

Proficient in the following computer systems: Yardi Voyager 6.8, Windows 7, Oscar, Nexus Payables, and Knowledge Tree.

10 Years in Social Communication (7 years in Journalism and 3 years in Public Relations):

Elaboration and execution of articles for newspapers, newsletters, and specialized magazine in Portuguese (native language). Elaboration of weekly newsletter in Portuguese with translation to Spanish and English. Edited articles for the website and printing. Interviewed sources and checked veracity of information. Coved IT events in Brazil, Mexico and USA. Provided complete, accurate and compelling coverage of both anticipated and spontaneous news for print and online media. Covered a range of areas (e.g., news, new technology, Internet, telecommunications, travel). Ability to coordinate, interacts, and get along with co-workers and contacts. Devoted, responsible and self-motivated personnel. Proven ability to take new topics, news and responsibilities. Exceptionally great communication skills both written and verbal.

Experience Senior Accountant Coordinator – at Laramar SF Urban Apartments - May 6, 2013 to 08/22/2014 • Billing: Review and send accurate monthly billing statements in a timely manner. Maintain tenant billing files. • Collection: Monitor and collect outstanding receivables in a timely and courteous manner. Research, resolve, and

respond to questions received via telephone, email, voicemail in a timely and courteous manner based on service level expectations.

• Utility Charges: Review and approve Velocity allocation of utility charges before recorded into Yardi. • Auditors: Prepare documentation and reports to assist auditors. • Reporting: Prepare and distribute monthly reports for property management meetings. • Reconciliation: Reconcile tenant accounts as needed. • Cash Application: Apply cash receipts accurately and timely to open charges as dictated in service level

agreements. • Perform Monthly Reviews: Review late fees, prepare 3-Day Notices, default reports, billing adjustments, and security

deposit activity. • Rent Increases: Manually customize each Rent Increase letter, calculate retroactive increases, calculate interest on

deposits according allowable rates, charge Rent Board Fees, and review and approve Passthroughs. • Assisting Management: Track new leases and existing leases and promptly notify the necessary departments of any

changes before they occur, ensuring changes are appropriately documented. • Assist Legal: Prepare files and submit to the attorneys for Unlawful Detainer. Suggest and approve plan payment for

Settlement Agreement. Follow-up eviction schedule and remind management to be prepared. • Collections: Review balance owed from past tenants, prepare Security Deposit Disposition letter to be mailed to the

tenant prior submitting to Fair Collections and Outsourcing. Prepare file and submit to collections. Track accounts and prepare reports for the owners.

• Bank Reconciliation: Assist Senior Accountant Manager to review receipts and G/L entries and provide backup documentation for corrections.

• Filling: Make sure folders are individually identified and documents are properly filed in timely manner. • Customer Service: Provide excellent customer service; build positive relationships with customers; taking initiative to

identify customer needs and provide service that meets or exceeds customer expectations; communicating effectively in person as well as via telephone and email.

8 Years experience in Property Management: Long-Term and short-term leasing Rent collection Move-in and Move out Open house Turn-over and Renovations Building inspection City Permit and Certifications Repairs and Maintenance Janitorial Inventory Property Budget

 Advanced understanding of: Yardi Voyager Outlook Express, MS Excel, MS Word Processor, Apple IOS and Windows. Excellent mathematical and communication skills. Leadership skills, self-motivated, multitask, strong general accounting skills, and detail oriented.

 

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Property Accountant - at Meridian Management Group (MMG) - August 1, 2009 to May 3, 2013 • 3rd Party Management for 40 properties (1,200 units) (two clients CIM Group and Pacific Coast Capital Partners). • Set up properties, residential and commercial units, and create tenant accounts into Yardi system. • Prepare annual rent increases and calculate interest on deposit. • Review and analyze rent rolls, aged receivables report, trial balance, job cost report, vendor ledgers, resident ledgers,

bank statements, and General Ledger. • Prepare statement to send to residential and commercial tenants. • Prepare deposits for several bank accounts. • Review and post journal entries. • Code and process invoices for weekly check run. • Review bid for renovations, analyze funds available, and advise Supervisors. • Request insurance certificate, workers compensation, and additional insured endorsement from vendors. • Create vendor code in Nexus Payables and Yardi computer systems. • Provide periodically Capital Expenditure vs. actual report. • Provide HUD expenses report to investors. • Analyze actual expenses and budget from prior year to assemble a new budget for several residential properties. • Re-classify CapEx accounts as needed.

Below is a brief description of ongoing position Senior Property Accountant & Property Manager at CitiApartments, a

Lembi Group company. First started as Property Manager in July 2002; and in January 2004, accumulated a second position in the same company

as a Senior Property Accountant. In August 2005, CitiApartments created a new division called CitiSuites, a corporate housing provider. As Senior Property

Accountant, I was responsible for training and mentoring over 10 building managers and front desk staff to operate Oscar and Yardi Voyager (computer systems) according to company requirements. I have created manuals, accounting and leasing forms, and policy and procedures related to accounting workflows. See my detailed experience below: Property Accountant At CitiApartments, Inc. - January 2004 to February 2009

• Managed a portfolio of 1,400 units, which includes residential (short and long term tenancies) and a few commercial tenancies.

• Collected and processed rental payments into tenant’s accounts, and prepared deposits to be made into various bank accounts.

• Reviewed and analyzed bank statements. • Posted journal entries, and executed bank reconciliation. • Processed monthly electronic payments through electronic direct deposit (ACH). • Managed Section 8 payments and follow up habitability issues with Property Managers. • Reviewed rental applications and lease agreements. • Posted monthly charges, late fees, bond past-through, utility past-through, reimbursements, and others entries into

resident ledgers. • Reviewed tenant ledgers, rent rolls, delinquency reports, aged reports, etc. • Sent notification letters of balance past due, returned checks, 3-days notice, rent increase and security deposit

interest, etc. • Negotiated plan payment with residents with past due balance, in accordance with the company’s policy. • Provided excellent customer service. • Prepared documentation needed to file Unlawful Detainer. • Worked directly with collection agencies on past due accounts. . • Review and processed invoices into the system to pay vendors and contractors. • Set up new vendor accounts. • Reviewed, coded and processed payments for utility bills and invoices. • Managed PO and WO numbers for vendors and contractors. • Contacted PG&E to open and close utility accounts. • Contacted AT&T to open or close phone accounts.

At CitiSuites (ongoing position), a division of CitiApartments - August 2005 to November 2006 • Responsible for the implementation, setup and maintenance of Oscar, computer system that tracks daily based

transactions. • Responsible for training Hotel Managers to operate the computer systems, Oscar and Yardi Voyager 6.0. • Oversaw and mentored Managers to follow up on operational procedures, duties, and accounting entries. • Created an accounting manual for managers, and planned training sessions when needed. • Assisted managers to set up and administer credit card services to collect monthly rent.

Building Manager - at CitiApartments, Inc. (ongoing position) - June 2002 to February 2009

• Managed 57 residential units and 5 commercial units at 676 Geary Street. • Prepared annual property budget. • Scheduled and followed up on annual building inspections, certifications, and permits. • Supervised and inspected unit turnovers and full renovations. • Hired contractors for maintenance and repairs. • Executed move-in and move out inspections with residents. • Showed the property to buyers and investors. • Set up intercom with secure entry codes, resident phone directory and gate length settings.

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• Advertised and showed apartments for rent, and held open houses. • Scheduled monthly pest control and special treatment for bed bugs in accordance with City regulation.

Savings Account Manager - at Banco Bradesco SA(Brazil), one of the largest private banks in Latin America - 02/1985 to 01/1991

• Started as Utility Boy: sorted mail, faxed documents, sorted checks, and delivered paper work to respective departments.

• Bank Clerk: processed deposits, withdraws, and billing payments. Reconciled end-of-day cash. • Treasurer: Received cash from Tellers, processed cash entries and reconciled tellers’ balances. Scheduled armored

carrier for cash pick-up regularly. Managed access to the safe. Predicted and requested daily cash needed for branch operation. Provided customers with pre-requested high volume cash withdraws.

• Manager for savings accounts: Supervised branch daily activities, supervised and assisted Tellers and other staff on daily tasks, general customer service, managed 12 employees, planned marketing strategies to attract more customers, verified and authorized high volume cash withdraws pre-requested by customers, and suggested and planned strategies to incentive customers to increase savings deposits.

Education • Centro Universitário das Faculdades Metropolitanas Unidas – BA in Social Communication/Journalism - 1996 (Brazil) • Centro Universitário das Faculdades Metropolitanas Unidas: BS in Accounting – 1989 (Brazil) • City College of San Francisco - 2003 to 2005 (California): Real Estate Business, Principals of Real Estate,

Principals of Real Estate, Property Management, and Legal Aspects of Real Estate References

Joanie Pacheco – HR - (415) 314-6274 cell phone Sharon Rose - Paralegal (415) 971-8535 cell phone Ed Singer – Lawyer -(415) 956-8100 – ed@zulpc.com at Zacks & Freedman Karen Duong - Accountant - youngatheart168@yahoo.com Kristin Werner – Interior Designer - (510) 813-6363 Barbara Oliveira (Editor Manager) - bro_rs@yahoo.com.br Andrea Farias (Public Relations Director): +55 1189383640 - andrea0002@hotmail.com