restcomm web rtc summit - june 2014 - nyc
DESCRIPTION
Slides from my presentation at WebRTCSummit NYC 2014 Is WebRTC a Second Stage Engine in the Telehealth Rocket? Its an update from my presentation at WebRTC Summit Santa Clara last year ---- Telehealth legislation opened the floodgates for investment in modern communications services and APIs since 2010. WebRTC promises a second revolution. Ivelin Ivanov will discuss a real-world example where telephony APIs make a difference in improving patient care and reducing healthcare costs. He will then look into a brighter telehealth future with secure, high quality, ubiquitous WebRTC video interactions.TRANSCRIPT
Open Source Cloud Communications
in Mission Critical Apps
@WebRTCSummit
Telehealth $$ projections: $27.3 billion by 2016
Sources: InMedica, BCC ResearchFrom prevention to post-discharge follow up.
Telehealth grant programs for 2014
● Telehealth Network Grant Program TNGP ($250K per project)
● Telehealth Resource Center Grant Program TRCGP ($350K per project)
● Distance Learning and Telemedicine (DLT) Grant Program ($50-500K per project)
● California Healthcare Foundation (CHCF) Innovation Fund ($250K-$1M)
● Health Resources and Services Administration (HRSA)
● Others via CMS, NIH, AHRQ, SBIR, etc.
Helping baby boomers age safely
CASE STUDY
Healthsense.com
Introduction to Healthsense
Healthsense enables caregivers to provide the right care, at the right time, in the preferred environment
● Improve Observation through remote monitoring combined with analytics
● Accelerate Action based on early, improved observation
● Drive better Outcomes, reduced cost, and improved care
Innovation leader for technology-enabled care with
● Remote monitoring technology● Analytics & Reporting ● Proactive Care Data
The Innovation Leader in Technology-Enabled Care Solutions
Healthsense.com
The Healthsense Platform
Nurse & Emergency Call● Wireless● Safe, Secure, Reliable
Flexible, Scalable Network of Remote Monitoring Sensors ● Motion detection● Bed pressure & moisture● Door / cabinet / refrigerator● Toilet flush● Wearable, water-resistant emergency pendant● Vitals monitoring for chronic conditions
Analytics● Aberrancy, Predictive
Communication● Push & Pull Alerts● Secure: Security by role (provider, insurer, family), SSL
An Integrated Set of Capabilities with One Focus: Better Outcomes
Healthsense RestComm Architecture
Healthsense.com
An Alert Based on a Trend1. Molly increases in toilet activity: 2x normal use2. eNeighbor toilet sensors monitors activity;
predictive analytics identify issue3. Alert e-mail by RestComm to caregiver with
relevant data4. Care team diagnosis early-stage UTI5. Molly avoids hospitalization, associated
complications
Real World Impact for Residents
MollyAge: 74Resides: ILHealth: History of dizzy spells, UTISolution: Healthsense eNeighbor® , IVR
An Alert Based on a Specific Event1. Molly falls getting out of bed in the morning2. eNeighbor motion sensors detect initial motion,
then no motion in apartment3. Alert call by RestComm sent to care staff at
Emerald Glen; helps Molly to her feet4. Molly avoids hospitalization, loss of independence
Real World Impact
Healthsense.com
Real World Impact for Staff
GOALReduce Response Times
Measurement & Accountability1. Jenny sets goals for improvement2. All alert calls and responses are time stamped
and reportable through RestComm3. Staff can track time improvements, celebrate
success, develop accountability4. As response times improve, so does care,
resident satisfaction
Example: Clark-Lindsey, Champaigne, IL1. Pre-eCall response times: ~12 min2. Administrators set goal to improve time3. Engaged staff with dashboards, reporting,
celebrations4. Developed accountability programs for non-
compliance5. New response time with eCall: ~4 min
Real World Impact
Healthsense.com
Flexible Workflows
● Alert communications routed based on customizable RestComm based call-trees
● Information can be sent via multiple channels● Email● Phone Call● Web portal● Nurse Application
● Reporting & Analytics let you monitor & optimize workflow
● We now live in an API world powering dynamic
economies.
● Traditional black box products/services for basic
IVR, PBX, voice mail, don’t cut it.
● New telco APIs enable new business models that
did not exist before.
Case Study Key Takeaways
Restcomm Overview
Why RestComm ?
● Telecom APIs For Web Developers
● Built on top of Carrier Grade Mobicents Platform
● Deployable in public/private/hybrid clouds
● Designed For Scalability
● API Compatibility with Twilio
● Plug-n-play your own SIP/SMS/MMS/ASR/TTS
service providers
RestComm High-LevelArchitecture
★Browser to Browser or PSTN Audio Calls★Browser to Browser Video Calls★Video Conferencing ★Messaging (Chat) for Remote Support Widgets or M2M Communications★Screen Sharing for Remote Support or Collaboration★File Sharing★Video VoiceMail
WebRTC Use Cases
Potential for WebRTC enabled revenue sources
As of 10/25/2013
The right tools for the job
Restcomm
@telestax
http://www.telestax.com
Thank you!