restaurant manager essentials and leadership that … · restaurant manager essentials (rme) aligns...
TRANSCRIPT
Restaurant Manager Essentials (RME) aligns with what our new Managers, field leadership, and franchise community recommend
to reflect what’s happening today in Fridays, with our focus on Fridays culture and delivering on our promise, “In Here, It’s Always
Friday.”
Here’s an overview of the program and what it means to you as a leader.
PROGRAM OBJECTIVES After completing RME, the new Manager will be able to:
Ensure Team Members deliver high quality food and drinks and genuine Fridays Service Style experiences, all while keeping a
clean, smooth-running Restaurant.
Perform shift management tasks routinely and competently.
Protect the company’s assets, and consistently use company policies and procedures to ensure the safety and well-being of our
Guests and Team Members.
Attract, hire, train, develop and retain the right Team Members.
Focus on the purpose of the business and performance of the Team to achieve and exceed Guest counts and shift sales goals.
RESTAURANT MANAGER ESSENTIALS and LEADERSHIP THAT ROCKS
PROGRAM CHANGES AND BENEFITS
Support tools for GMs and MTs to ensure consistency and ease of
execution
Weekly focus on culture, leadership competencies and operational
execution
Weekly performance validations as well as knowledge testing
Training first in BOH allows MT to develop an understanding of menu
items, recipes and quality standards before engaging with Guests
Applicable and adaptable components for franchise and international
restaurants
Less computer time and more time in the operation being coached by GM
LEADERSHIP EXPECTATIONS
General Manager
Lead, coach, and participate with new manager throughout the training experience
Follow the process as laid out in the RME program
Conduct weekly validations and one-on-ones with MT
Director of Operations / Multi-Unit Leader
Complete pre– and post–training assessment on internally promoted managers
Periodic check-ins with MT and GM to discuss progress
Complete post-training behavior assessment on external hires
Conduct orientation on Day 1
Conduct NNBS visit with MT in Week 7
Conduct final shift management observation and validate completion
Transition to home restaurant with COE GM and home GM
HOW THE PROGRAM WORKS Each week of RME is comprised of the same
basic components.
1. Leadership competencies
2. Philosophies & theories
3. Station training
4. Shift management and restaurant
operations
5. Weekly one-on-one with GM
RESTAURANT MANAGER ESSENTIALS KEY PROGRAM ELEMENTS
Participant and GM Guides provide the information, tools and resources needed to complete the training, including:
Schedules
Weekly “at a glance” plans and discussion questions
Weekly validation sheets and discussion guides
Resource materials (acronyms, Theories & Philosophies, etc.)
Online courses and assessments
Focus on key operational and technical learning, with
application following
Online assessments that allow for measurement and tracking of
knowledge base
Weekly validations by GM based on the week’s performance
Shift validations—Observation and validation by GM and DO
PROGRAM CHANGES AND BENEFITS
Structured support tools for both GMs and MTs to help ensure
consistency and ease of execution
Weekly focus on Fridays culture and leadership competencies in addition to operational execution
Weekly performance validations as well as knowledge testing
Training first in BOH to allow MT to develop an understanding of our menu items, recipes and quality standards before
being asked questions by Guests
LEADERSHIP THAT ROCKS (LTR) WORKSHOP LTR is a 3-day, interactive workshop designed for new managers to attend near the end of their 8-week RME training. It
includes role playing and scenario-based discussion so participants can apply the information learned in RME. Participants are
coached by LTR facilitators who are hand-selected COE GMs from Corporate and Franchise restaurants. They also meet with
Senior Leaders in our organization. Key topics include:
Fridays Culture
Root Cause Analysis
Crucial Conversations
Employee Relations
Coaching for Performance
LEADERSHIP EXPECTATIONS Our Credo states, “…wherever you go, go as a leader.” As leaders in this organization,
LTR participants should conduct themselves in a manner that upholds our Credo and Values. Their participation and
behavior represent their General Manager, Director of Operations, Vice President of Operations and the Fridays
brand. General Managers and DOs should discuss the LTR Code of the Road and their expectations with the LTR
participant prior to the workshop.
Find, Hire and Keep Great Team Members
Leading Change
Best Corner Bar In Town
Menu Strategy and Implementation
(Time spent in Test Kitchen)