restaurant development + design: project management 101
DESCRIPTION
Significant risks come with opening a new restaurant and getting the design and construction of the venue right. Concept development and operations management may be among restaurant owners’ core competencies, but few have expertise managing the design and construction tasks that come with opening a new location. And keeping track of the countless related tasks remains equal parts art and science, when done correctly. In this hour-long webcast a panel of restaurant development professionals shared their experiences and expertise about successfully managing projects from concept to completion. These are the slides from the free webcast.TRANSCRIPT
Project Management 101
You may download these sides from the green folder in the toolbar below.
Today’s Objectives
Describe the traits of successful project management
Explore how financial considerations impact a project
Examine the impact of technology on project management
Discuss the importance of communication
List common pitfalls to avoid
Answer your questions
Meet Our Panelists
Joe CrowleySr. Project Manager,
Trinity Building + Construction
Management Corp.
Trinity HallVP of
Construction and Finance,Dickey’s Barbecue
Restaurants
Juan Martinez, PhD, PE, FCSI
Principal,PROFITALITY
trimarkusa.com
Project Management Webcast On Demand
These slides are from a free webcast from restaurant development + design magazine on Project Management 101.
You may access the on-demand archive of the full presentation here: http://rddmag.com/pmwebcast
Project Management Essentials
Juan’s four project management pillars:
1. Communication
2. Experience
3. Planning
4. The Ability to React in a Timely Manner
Project Management Essentials
Joe’s project management fundamentals:
Know your goals
Evaluate the drawings to ensure they meet your goal
Have the ability to look beyond the drawings and
execute
Acknowledge everything revolves around the kitchen
The Making of a Good Project Manager
The attributes Trinity looks for in a good project manager:
Someone with great authority that commands respect
Shows the ability to get buy-in from the entire team
Realizes franchises entrust a lot to them and does not
take that lightly
Getting a Project Started
Joe’s three keys to successfully launching a project:
1. Establish and understand the intent of the
project’s goals
2. Develop a plan, complete with drawings
and steps
3. Review the plan to make sure it supports
the project’s goals
Initial Planning Steps
Juan’s best practices to get the most out of the initial planning stage:
Ensure everyone is on the same page in terms of
goals, objectives, design intent and more
Leverage your time together
Make sure everyone on the team you choose adds
value
Commit to the process
Managing an Aggressive Growth Plan
Trinity’s thoughts on managing growth:
The project manager leads the team and focuses on the relationships
Other team members specialize in specific areas
Establish a process outline for each store
Stick to the timeline
Managing an Aggressive Growth Plan
Juan’s keys to expediting a project:
Have a kit of parts to
apply in a site design
Minimize the
adjustments to the core
concept
Fun with Financials
Juan’s keys to managing a project’s finances:
1. Create a budget with
proper contingencies
2. Doing it right is the
most important thing
3. Thoughtfully leverage
the expertise available
Fun with Financials
Joe’s advice for good financial management:
Get the entire team involved
early in the process
Manage the process
holistically
Don’t pinch pennies up
front – do your due
diligence
Joe’s Rules of the Road
1. Understand the local
codes
2. Communicate
3. See the big picture
Driving Toward On-Time Openings
Trinity’s Rules of the Road
1. Get complimentary
inspections
2. Use a certified trainer to
make sure cooking
equipment and other items
function properly
3. Make the most of the new
store opening team
Driving Toward On-Time Openings
Managing Aggressive Timelines
Joe’s tricks of the trade:
Allow extra time at the
beginning to get things
right
Have project management
team properly set up the
subcontractors
Managing Aggressive Timelines
Juan’s tricks of the trade:
Establish realistic timelines
Know your partners’ capabilities
Make sure vendors understand
and can handle timing
Understand the difference
between new builds and remodels
Technology’s Impact on Project Management
Juan’s take on technology:
Playing a greater role
Leverage it to maximize
communication
Still need to have strong
local representation
Technology’s Impact on Project Management
Trinity’s take on technology:
Still looking for a solution
that meets Dickey’s needs
Reporting is key
Need to share information
among project specialists
Technology’s Impact on Project Management
Joe’s take on technology:
Pick a tool that facilitates
clear, consistent
communication
Uses a software package to
track questions, submittals
and other details
Managing Communication
Trinity’s approach to clear, consistent communication:
Morning meetings with project
management teams
Consistent contact with
franchisees
General contractors follow
Dickey’s from market to market
Vendors send photos or videos
every day they are at a job site
Managing Communication
Joe’s comments on communication:
Restaurants require more communication than other projects due to their detailed nature
Track project developments through meeting minutes
Update everyone
How to Avoid Project Management Pitfalls
Joe: Know how you want to operate and pick the right products
Juan: Plan realistically from the beginning and never underestimate the seriousness of any changes.
Trinity’s trio: The project manager is in control and has a list of deal killers; ensure proper financing and make sure manufacturing is in place.
Questions from the Audience
Closing Thoughts
Juan: Correct those issues that can have a long-term
impact.
Joe: Understanding that it’s a balancing act and
everything is interdependent.
Trinity: Invest in a good process and plan and trust
them!
Thanks to Our Sponsor
trimarkusa.com
Future Webcast Ideas
We are listening, too!
Send your ideas for future webcasts to:
You may download the slides from the toolbar below.
A link to the CEU quiz will be sent when the webcast archive goes live.
Thanks for Listening
Visit Us Online at:
www.rddmag.com
Follow Us on Twitter:@RDDmag