responses to increased complexity: learner journey’s
TRANSCRIPT
Responses to increased complexity: Learner Journey’s
Professor Belinda Tynan Pro Vice-Chancellor Learning & Teaching
About The Open University
People Places Methods Ideas
Our mission
The OU’s students
• Over 206,000 students
• 73% in full or part time work
• 14% of students are under 25
• More than 20,000 people with
disabilities studied with us in
2012/13
• 42% of students had one A level or
a lower qualification at entry
Two dimensions of quality
0
0,5
1
1,5
2
2,5
3
3,5
70 75 80 85 90 95 100
RA
E sc
ore
20
08
NSS % student satisfaction 2013
Open University
Facts and figures: operating at scale
Over
400 undergraduate
modules
Over
160 postgraduate
modules
Over
60,000 unique users per day on
the VLE
Over
5 million OpenLearn visitors
last year from 196 countries Over
800 videos on YouTube.
The UK’s Largest
university channel
Over
65,000 downloads of OU Anywhere
Over
66 million
downloads on iTunes U
6,500 distributed
tutors 4 Nations 21 regions
35,000 Awards
p/a
4,000 Central
staff
Challenges and drivers
Open Digital Political
Fees & Qualifications
New income Mobile
Grand challenges
Social Part-time &
diverse market
Informal learning
Community projects
FutureLearn is a platform
for online learning… and
MOOCs
What is FutureLearn?
The Open University
– the pioneer in
distance learning
29 world-class
partners experts from
online, mobile and
media
learning design multi-platform use best of the social web
embedded in all
aspects
of the platform
– 26 UK and
international
universities and 3
cultural institutions
– mobile first
backgrounds
with in-built social
architecture
Founded by
Effective Uniquely designed
for
Designed and built by
Incorporates the
FutureLearn incorporates OU expertise in distance and social learning
in its design
FUTURELEARN OVERVIEW
Direct learning from
others
Knowledge sharing
Vicarious learning
Implicit learning
E.g. Learner posts questions and gets answers
Learners pass on ideas and information to others
Learner is aware of learning activity of others (e.g. notes)
Learner engages with others to develop shared representations.
Conversational
learning
Orchestrated
collaboration
Shared knowledge
building
Zone of proximal
development
Learner engages in sustained
dialogue with others
Mentor guides a group towards exploration of difference or shared
understanding
Learner develops knowledge with others through dialogue
and interaction
Learner learns through interaction and conversation with a more
knowledgeable other
Much work has
gone into
designing
FutureLearn to
provide the best
of social
learning at a
distance and at
scale
SOCIAL
LEARNING
Technology-enhanced learning
Scope
• Over 1000 books
• Over 500 hours of audio
• Over 600 hours of video
• All AV content made accessible
OU student device usage VLE
VLE Visitors by Mobile Device Type (Jan 12 – Jul 14)
VLE Visits by Operating System (Jul 14)
Activities
Location
Usage Frequency
Motive
An investigation into the use of Mobile VLE in OU teaching and learning
Daisy Mwanza-Simwami, and IET colleagues, 2013 [email protected]
Learning and Teaching strategy
Framework for maximising success
Pre-OU (Future student)
Commencing/ First Year (Current student)
Later Year (Current student)
Graduate Ready (Current student)
Shaping Aspirations
Admission & Integration
Involvement & Retention
Graduate Transitions
Theoretical underpinnings - human development theory (Bronfenbrenner, 1979) and student engagement cycle (Coates & Ransom, 2011)
OU Student
Attractive curriculum
offer
Getting on the right
study path
Preparation and
induction Study
Support and feedback
Relationship and
momentum
Outcomes:
career & personal
Chain of Response Model (Cross, 1981)
Situational Factors (Employment, financial, family, study context, health)
Dispositional Factors (Goals, motivation, satisfaction, confidence, learning styles)
Institutional Factors (Staff responsiveness, course design, support systems, orientation & preparation programmes)
What do we mean by analytics?
Analytics is not simply about the collection and analysis of data…
What do we want to know? Collect the right data…
Analyse and generate insight… Present and communicate the findings…
Take ACTION based on the findings… Evaluate success of the actions…
Underpinning organisational strengths
The OU recognises that three equally important strengths are required for
the effective deployment of analytics
Adapted from Harvard Business Review October 2012 ‘Making Advanced Analytics Work for You’
Analytics for Student Success Strategy
The OU is developing its capabilities in 10 key areas that build the
underpinning strengths required for the effective deployment of analytics
Study Experience Programme Analytics Project
Deliver the tools practitioners need within key business cycles to
systematically drive up student persistence through targeted and
evidence based intervention
Intervention and Evaluation
Data Visualisations
Ethics Framework
Predictive Modelling
Learning Experience Data
Professional Development
Small Data Student Tools
Student Support
Nottingham
• Mathematics & Statistics
Leeds
• Health & Social Care
Gateshead
• Arts & Humanities
Edinburgh
• PG Business & Management
Cambridge
• Psychology & Counseling
London
• Language Studies
• UG Childhood, Youth &
Education
East Grinstead
• Arts & Humanities
• Online & Distance Education • Access
Oxford
• UG Business & Management
• Law
Belfast
• PG Science
Bristol
• Social Sciences
Cardiff
• PG Education
Birmingham
• Computing & IT
• Engineering, Design,
Environmental & Development
Manchester
• UG Science
Our student support
Annually:
• Over 600,000 telephone calls
• Over 300,000 emails
• More than 1 million student assignments
• 91,739 examinations
• Over 130,000 end-of-course assessments
Academic support
Face to face OU Live Tutorials
Forums Email Open Design Studio
Digital library & 24/7 support
85% surveyed in the 2013
National Student Survey agree library
resources and services are good enough for their
needs.
52,000 unique visitors to the OU Library
website per month.
Resource
richness
474 databases
90,000 electronic
journals and over
500,000 ebooks
Award winning
Digital and information literacy tools for
students.
1st UK HE to provide a 24/7 webchat
service
2.4 million visits to Open Research
Online. The Open
University’s open access
repository of research
publications.
It is a balancing act
Driving innovation and change and building
resilience.
Managing delivery (services) alongside the constant requirement for responsiveness,
flexibility.
