respect: respect: the source of our strength ® facilitators: firstname lastname date location a...
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RESPECT:RESPECT: THE SOURCE
OF OUR STRENGTH®
Facilitators:
FirstName LastNameDate
Location
A Legacy Business Cultures Custom Curriculum
Why focus on respect?Why focus on respect?
Because human beings are “open loop” systems
The Road to RespectThe Road to Respect
PG: iv
Respect: The Source of Our Respect: The Source of Our StrengthStrength®®
– Setting the Stage for Respect– Our Mind: Where it All Begins– Attitude: A Core Competency– Respect: Self Esteem– Implementation: Our Path
Forward
PG: v
Let’s get Let’s get started!started!
Unit I
Setting the Setting the StageStage
for Respectfor Respect
Icebreaker Icebreaker ActivityActivity
• Get up and find a Get up and find a person you do not person you do not know wellknow well
• Share your name, Share your name, where are you from where are you from and what you do for and what you do for DuPontDuPont
• Share one person who Share one person who has influenced your has influenced your beliefs on how you beliefs on how you [should] treat others[should] treat others
PG 1-1
““Respect” is…Respect” is…PG: 1-2
RespectRespect
≠≠ToleranceTolerance
PG: 1-3
HostilityHostility
ActiveActive----------
ActiveActive++++++++++
PassivePassive
AvoidanceAvoidance
RespectRespect
ToleranceTolerance
Engagement
The Road The Road to to
RespectRespect
PG: 1-3
““Respect” is…Respect” is…• an an active processactive process • of of non-judgmentallynon-judgmentally
engaging peopleengaging people• from from all backgroundsall backgrounds • to to increaseincrease mymy awarenessawareness
& & effectivenesseffectiveness • in a manner that in a manner that esteemsesteems
both both myselfmyself and and those those with whom I interact.with whom I interact.
PG: 1-3
10 Rules of Engagement10 Rules of Engagement
1. Maintain a respectful tone and volume when sharing my opinion.
2. Take the point of view of others.3. Value the many different sources
of knowledge that exist.4. Listen to the entire message
without interrupting or editorializing.
5. Seek ways to agree, connect and support.
PG: 1-4
10 Rules of Engagement 10 Rules of Engagement (cont.)(cont.)
6. Explain why I disagree when I do.7. Be honest with myself where I
need to grow or change.8. Avoid having to “be right”.9. Act in ways that build my group
members’ self-esteem.10.Be respectful of time when
sharing my thoughts and opinions.
PG: 1-4
Learning Learning JournalJournal
PG: LJ1
Unit II
The Mind: The Mind: Where It All Where It All
BeginsBegins
What does What does RESPECTRESPECT look & feel like?look & feel like?
PG: 2-1
Respect and the BrainRespect and the Brain
“Social fairness and respect help employees learn. When we show interest in others, support them and praise them genuinely, we ‘squirt’ a chemical mix of serotonin and oxytocin into their brains. These neurotransmitters encourage trust, open others’ minds to our ideas, and create desire to get to know us better and to help with whatever we need done.”
Ellen Weber, Ph.D.Director , MITA International Brain Based Center
Benefits of RespectBenefits of Respect• Higher job satisfaction• Improved physical and emotional health
of associates• Improved ability to attract, develop and
retain talented employees• Improved information flow and
organizational learning• Improved customer satisfaction• Higher organizational productivity,
profitability and resilience
PG: 2-1
What does What does DISRESPECTDISRESPECT
look & feel like?look & feel like?
11
PG: 2-1
Disrespect and the BrainDisrespect and the Brain
“If we diminish someone, we ‘squirt’ cortisol into their brain that shuts down the prefrontal cortex and closes it off to new ideas and their willingness to help us.”
Ellen Weber, Ph.D.Director , MITA International Brain Based Center
Consequences of Consequences of DisrespectDisrespect
• Low or no emotional engagement by employees
• Increased stress-related illnesses• Increased absenteeism & accidents• Above average employee turnover• Information hording (or hiding)• Lower client satisfaction and higher
customer “turn”• Below average organizational
productivity, profitability and resilience
The Anatomy of The Anatomy of RespectRespect
PerceiveConscious Conscious Receives Receives
(Search engine)(Search engine) Decisions &
Actions
AssociateAssociate
EvaluateEvaluate Creative Creative Subconscious Subconscious
(Anti-virus SW)(Anti-virus SW)
•Present “Truth And Reality”Present “Truth And Reality”
•Unbiased, Non-JudgmentalUnbiased, Non-Judgmental•Stores Your Attitudes, Habits, Knowledge & Stores Your Attitudes, Habits, Knowledge & BeliefsBeliefs
• Resolves Conflict
• Makes Sure You “Act Like You”
• Maintains Your Present Reality
EffectiveneEffectivenessss
Subconscious Subconscious (Hard drive)(Hard drive)
PG: 2-2
How it works – A look atAssociation and Evaluation
• Data is perceived.– “This is a _______”
• Data is associated and evaluated.– “The last time I ate a _________, I got really
sick!”
• A decision is made based on my evaluation.– “I am not going to eat this__________.”
PG: 2-2
Knowledge Knowledge vs.vs. Beliefs Beliefs
StereotypesStereotypes
• Standardized mental pictures that are held in common by members of a group.
• Represent oversimplified opinions.
• Reside in our subconscious and function as “truth” and “reality”.
PG: 2-3
PrejudgmenPrejudgmentsts
(Prejudice)(Prejudice)• Decisions or actions
made before (or without) full and sufficient examination.
• Negative or positive• May become habitual
PG: 2-3
PG: 2-3
Perceive valuable
Conscious Conscious ReceivesReceives
(Search engine)(Search engine)
Impaired Decisions &
Actions
Faulty Faulty AssociationAssociation
ssBiased Biased
EvaluationEvaluationss
•Stereotypes & PrejudgmentsStereotypes & Prejudgments• Prior experiences and expectations• Attitudes, Habits & Unsupported
Beliefs
IneffectiIneffectiveve
Subconscious Subconscious (Hard drive)(Hard drive)
Creative Creative Subconscious Subconscious
(Anti-virus SW)(Anti-virus SW)
• Resolves Conflict
• Rationalizes our biases and stereotypes
• Justifies our prejudices and disrespectful behaviors
How it works – A look atHow it works – A look atStereotypes and PrejudgmentsStereotypes and Prejudgments
• Data is perceived.– “That person was just rude to me!”
• Data is associated and evaluated.– “Every time I see that person they are rude.”– “The last time I saw someone like that they
were rude.”– “Come to think of it my _______ told me about
‘those people’. They must all be rude!”• A decision is made based on my evaluation.
– “She was rude to me because she is _______!”
PG: 2-3
The “The “Data Data ChallengeChallenge””
• Presume that your conflict is a learning opportunity in disguise.
• Seek out and consider other points of view.
• Give people the benefit of the doubt.
• Consider the source of your information.
• Challenge your assumptions• Look for points of
connection.
PG: 2-3
Learning Learning JournalJournal
PG: LJ1
Unit III
Attitude: A Attitude: A Key to Key to
Respectful Respectful WorkplacesWorkplaces
Warm-up Activity:Warm-up Activity:
Qualities of People You Respect
PG: 3-1
Ski
lls
Ski
lls
Know
ledge
Know
ledge
AttitudesAttitudes
HabitsHabits
Demonstrating RespectDemonstrating Respect
Requires the Right Attitudes to Support
Our Skills & Knowledge Base
PG: 3-1
What is an attitude?What is an attitude?
• A “habit” of thinking that controls your reactions
• Your “default” reaction or decision
• Is there a “right” attitude?
• Can my attitudes be changed?
PG: 3-2
The Power The Power of of
WORDS!WORDS!
PG: 3-3
PG: 3-3
Self-directed NeuroplasticitySelf-directed
Neuroplasticity“The brain changes as a function of where an individual focuses his or her attention. Every time I vent, I grow and link new brain cells for that purpose, and over time, I get better at it.
But you can focus your attention on positive behavior and grow those connections as well. The basal ganglia can be wired for positive or toxic behavior. It’s up to each individual to decide which will become more predominant.”
Ellen Weber, Ph.D.Director , MITA International Brain Based Center
Attitude Attitude formation formation
& & maintenamaintena
ncence
PG: 3-3
“I’m usually a great
listener!”
• Proud• Connect
ed• Respect
ful
Words at Words at workwork
• What are examples of how we can use words to promote respect?
• What are examples of how words can diminish respect?
PG: 3-3PG: 3-
4
Learning Learning JournalJournal
PG: LJ1
Unit IV
Respect: Respect: Self-Self-
EsteemEsteem
Self-esteem is…Self-esteem is…
• The degree that you like and respect yourself AND feel confident to deal with yourself, others and life’s challenges
• How warm, friendly and appreciative you feel toward yourself
PG: 4-1
PerceiveConscious Conscious Receives Receives (Judge) (Judge)
Decisions & Actions
AssociateAssociate
EvaluateEvaluate Creative Creative Subconscious Subconscious (Controller)(Controller)
•Present Truth And Reality
•Unbiased, Non-Judgmental•Stores Your Attitudes, Habits, Knowledge & Beliefs
• Resolves Conflict
• Makes Sure You “Act Like You”
• Maintains Your Present Reality
EffectivenessEffectiveness
Subconscious Subconscious (Robot)(Robot)
• How does healthy self-esteem help us at work?
• How does low self-esteem hinder our efforts at work?
Self-esteem at workSelf-esteem at workPG: 4-2
HealthyHealthy self-esteem self-esteem supports…supports…• Greater personal
accountability for outcomes
• Healthier relationships
• Greater receptivity to new ideas and approaches
• Greater empathy for others
• Higher level of comfort with people from different backgrounds
PG: 4-2
Low self-esteem damages Low self-esteem damages relationships and productivityrelationships and productivity
PG: 4-2
Low self-esteem often Low self-esteem often leads to:leads to:• Close-mindedness
• Withholding• Attention• Praise• Information
• Entering territorial boundaries
• Attacking others at the subconscious level
• Higher tendency to rationalize
PG: 4-2
Self-Esteem Self-Esteem SurveySurvey
PG: 4-3
Scoring the Self-Esteem Scoring the Self-Esteem SurveySurvey
• If your score was a “2” or “3” on any of the odd numbered statements, circle the number of the statement (1,3,5,7,…)
• If your score was a “0” or “1” on any of the even numbered statements, circle the number of the statement (2,4,6,8, …)
• Total your number of circled statements• The higher your circled total, the more in
alignment you are with high self-esteem thought patterns.
PG: 4-3
Seven Steps for Building Seven Steps for Building EsteemEsteem
1. Recognize that you are worthwhile and uniquely talented just the way you are
2. Get away from believing that you are in competition with others
3. Recognize that self-worth is innate. Your worth is not determined by your actions and decisions
4. Accept 100% accountability for your actions and decisions
PG: 4-5
Seven Steps for Building Seven Steps for Building EsteemEsteem(continued)(continued)
5. Recognize that mistakes are stepping stones to achievement
6. Recognize that life is a journey to be embraced one day at a time
7. Recognize that praise pays – even when things aren’t going well
PG: 4-5
• What can I start to do?
• What do I need to stop doing?
• What should I continue to do or do more of?
My Self-esteem Action PlanMy Self-esteem Action PlanPG: 4-6
1. Treat all associates as worthwhile, valuable, and unique …just the way they are.
2. Challenge peers and associates to be their personal best.
3. Communicate that self-worth is innate; it’s not determined by individual actions and decisions.
4. Hold each other 100% accountable for your choices and decisions.
5. Treat learning mistakes as stepping stones to achievement.
6. Recognize that our business success is a journey to be embraced one day at a time.
7. Remember that praise pays — especially when things aren’t going well.
Seven Steps for Building Seven Steps for Building Healthy Healthy
Group EsteemGroup Esteem
PG: 4-7
Learning Learning JournalJournal
PG: LJ1
Unit VIUnit VI
Implementation:Implementation:Our Path ForwardOur Path Forward
PG: 5-1
“People support what they help create.” – Edge Learning Institute
Developing our Code of CooperationDeveloping our Code of Cooperation
PG 5-2
Developing our Code of Cooperation
1. Small groups2. Brain storming3. Behaviorally
specific actions
4. Agree to do5. Agree to NOT
do6. Combine
results7. Seek
consensus
PG 5-2
SAMPLE CODE OF COOPERATIONSAMPLE CODE OF COOPERATION
•We speak candidly, truthfully, and with kindness to our peersWe speak candidly, truthfully, and with kindness to our peers
•We use active listening skills and do not interrupt each otherWe use active listening skills and do not interrupt each other
•We are open and transparent and inclusive in our We are open and transparent and inclusive in our
communications with each other communications with each other
•We share our knowledge, our opinions, and our perspectives We share our knowledge, our opinions, and our perspectives
with others with others
•We find large and small reasons to compliment and praise each We find large and small reasons to compliment and praise each
other other
•We give each other the benefit of the doubt and don’t jump to We give each other the benefit of the doubt and don’t jump to
premature conclusions premature conclusions
•We greet each other with eye contact and a warm hello We greet each other with eye contact and a warm hello
•We extend common courtesies to each other (Please, Thank We extend common courtesies to each other (Please, Thank
You, etc) You, etc)
•We treat each other as equals regardless of roles or status We treat each other as equals regardless of roles or status
•We are able to laugh at ourselves and bring humor to the We are able to laugh at ourselves and bring humor to the
workplace workplace
•We provide honest and constructive feedback as a gift We provide honest and constructive feedback as a gift
•We discourage negative talk that de-motivates othersWe discourage negative talk that de-motivates others
Learning Learning JournalJournal
PG: LJ1
““All meaningful and lasting change All meaningful and lasting change starts on the inside and works its way starts on the inside and works its way out.”out.”
Bob MoawadFounder, Edge Learning Institute
The journey starts todayThe journey starts today
PG: 5-5
Debriefing:Debriefing:
1. What were the most important take-aways for you today?
2. What is one thing that you will do to help DuPont demonstrate its RESPECT FOR PEOPLE?
PG: LJ
Thank You!Thank You!