resource management to portfolio management – maximizing r&d at cisco

ca Intellicenter

Resource Management to Portfolio Management – Maximizing R&D at Cisco

Kimberly Baird

ICX27S #CAWorld

Cisco SystemsManager, Development Business Operations

2 © 2014 CA. ALL RIGHTS RESERVED.

About Me

Operational Transformation Leader

Team is responsible for product lifecycle management

across product development

– 14 years at Cisco

– Marketing, Sales, Services, Engineering

Member of CA PPM Product Advisory Council

CA PPM San Francisco Bay Area Community Member

Kimberly Baird

& team!!


Fortune 500 company and global leader in IT NetworkingCisco has shaped the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners and has become the worldwide leader in networking—transforming how people connect, communicate and collaborate.

Cisco’s use of CA PPM 10,000 users, 1000s of projects, 30,000 team members R&D product development groups, Operations, Services & IT CA PPM version 13.2, on-premise Resource & Project Management, Financial & Portfolio in early adoption Multiple application integrations and customizations

About Cisco


The Cisco Story

Cisco has embarked on a 3+ year journey to improve project portfolio

management capability across its Engineering organization (R&D) in order to

improve business agility.

The intent of this presentation is to share our results, best practices and key

learning along the way.


Agenda

BUSINESS PROBLEM

GAINING BUY IN : SETTING THE CONDITIONS FOR SUCCESS

SUMMARY

ADOPTION: CONSISTENT, TENACIOUS EXECUTION

OPERATIONALIZATION: FROM PUSH TO PULL MODEL

RESULTS ACHIEVED

1

2

3

4

5

6


30 years of acquisitions resulting in many siloes

Project and resource visibility limited to snapshots in time, based on costly roll-ups

The Cisco Business Problem

ObstaclesHistory of failure: “Why are you different from the last five teams who tried this?”

Cultural challenges Innovation and entrepreneurship Detail-oriented, resistant to change


BU or Tech GroupsBusiness Group

Problem: Complex Process for Decision Making

Business Group

Business Group

Business Group

Business Group

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

Project NETXE

Multiple Sources

PMRT

XLS

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

Project Data

Home-grown

Project NETXE

RAMS

XLS

Resource Data

Home-grown

HR Data

Finance Data

Implications:

Poor data integrity

Snapshot in time

Costly roll-ups

Subjective data

Key Decision Areas:

Portfolio Planning

Resource Utilization

Workforce Strategy

Site Strategy


Business Case

Case for ChangeEngineering uses many different applications and processes for project and resource management. Issues exist with data access, accuracy and timeliness. Reporting is time consuming and costly.

Strategic IntentDelta Project was selected to deliver a single source of truth for all project and portfolio data and an integrated view of resources, work, costs and productivity across Engineering.


BU or Tech GroupsBusiness GroupCA PPM

A single solution that supports project portfolio and investment decisions

Contextual data for:

Resources projects

Associated HR and financial data

Goal: Organizational Agility To Make Key Decisions

Business Group

Business Group

Business Group

Business Group

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

One Source

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

BU or Tech Groups

Benefits :

Data governance

Ongoing visibility

Real-time roll-ups

Objective data

Key Decision Areas:

Portfolio Planning

Resource Utilization

Workforce Strategy

Site Strategy


Gaining Buy-In: Setting the Conditions for Success

Align the stakeholders.

Sell the vision.

Find your lighthouse pilots.

Assemble the right team for this phase.

Know your stakeholder – what makes them tick?

– Understand their business problems.

– Appeal to their nature.


CA PPM: Enabling Better Informed Decisions

Business Value Increased Efficiency Data Access

Benefits Transparency of project work

underway

Agility to respond to external and internal changes quickly

Resource utilization, capacity and demand

Ability to balance investments based on expected ROI

One source of truth for project investments

Processes Supported FY planning

Quarterly business reviews

Portfolio investment planning and management

Site planning

Workforce planning

Investment prioritization and alignment to strategy

Key Data SetsAbility to aggregate/analyze data by:

Resource allocations/ utilization

Resource locations

Resource roles

New vs. sustaining

Platform/technology

Project cost (FTE)

FTE vs. Contractor


Planned vs. Actual: Financial Benefit* Labor Costs* Non-Labor Costs* CapEx/OpEx* NPV/ROI Reporting*

Alignment* Scope Schedule* Costs* Resources* Risks/Issues Dependencies

ROI/Benefits CPDM Gate

Mgmt* Project Health* Reporting*

Resource Demand*

Resource Capacity*

Resource Allocation*

Resource Reporting*

Scenario Planning*

Alignment- Strategic- Product - Market Seg.

Portfolio Roadmap

Scenario Planning*

Prioritization*

Portfolio Health

Reporting

Project Mgmt

Resource Mgmt

Portfolio Mgmt

Financial Mgmt

Quick Wins vs. Phase 1 Capabilities

*Top Stakeholder asks

Phase 1 Scope

Quick Win Scope


Adoption: Consistent, Tenacious Execution

Partnership with business:

Listen to the business concerns, show steps taken to address.

Transparency, over-communication is your friend.

Client voting on development prioritization (Agile releases)

Think creatively, make change fun!


On-Boarding Psychology: How to Motivate Your Stakeholder

FutureAcquisitions

2011 2012 2013 2014 2015 – Moving to monthly releases

R9 R10 R11 R12R6 R7 R7.5 R8R5R1-4.5

Legend

Adopted

Planned

Future (uncommitted)

“I don’t want to be a laggard!”

# Groups Adopting


What our internal clients wanted …

Provide me automated access to project related costs.

FINANCE

PROGRAM/PROJECT MGRSRESOURCE MGRS

EXECS/VP/GMS

OPS LEADS

Help me drive accountability and

planning.

Help me determine the right project investments.

Help me communicate my need for future resources.

Give me the tools to manage projects

efficiently.

User Experience


Win – Win by Internal Client Role

Benefit Project Mgr Operations Mgr Resource Mgr Finance Executive

Web services for reporting –Dashboards

X X X X X

Bulk upload capability X X

“Kitchen Sink” report X X

Eliminate need for PowerPoint slide creation.

X

Streamline real-time data deliveryto project teams.

X

One page for resource management actions

X


Resource Manager Dashboard

Color Highlighting shows over/under allocated

Autofill Copy Across

One Stop Shop for Resource Managers


Operationalization – Push Model Becomes Pull Model

Key Activities

Operational communication

Routine cadence of project and resource data updates in CA PPM

Governance/data quality audits in place

Routine data leverage for business processes/decisions

Operational metrics reporting

Repeatable operational processes leveraging CA PPM in place


Results Achieved

Visibility of entire R&D org resource location, cost and allocation at a project level

Portfolio investment planning & management

Organizational change planning & agility

Enablement of new business models

OPEX visibility at a project level


Summary – Key Takeaways

Cisco’s journey to CA PPM maturity continues.

Business partnership is key, fully understand client requirements.

Set expectations, appeal to your client’s “nature.”

Be prepared to iterate your plans and rotate staff.

Thank you!Contact us: [email protected]

mailto:[email protected]


For More Information

To learn more about Management Cloud,

please visit:

http://bit.ly/1wEnPhz

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Terms of this Presentation

resource management to portfolio management – maximizing r&d at cisco

Technology

portfolio data

product lifecycle management

ca ppm version

financial portfolio

ciscos use of ca ppm

data access

resource visibility

business agility