residential care services...charito s lucas charity afh 2 18820 8th ave ne shoreline, wa 98155 re:...
TRANSCRIPT
Residential Care Services Investigation Summary Report
Provider/Facility: CHARITY AFH 2 (686515) Intake ID(s): 3452238
License/Cert. #: AF90801Investigator: Valentine, Maureen Region/Unit: RCS Region 2/Unit B Investigation
Date(s):11/07/201711/09/2017
through
Complainant Contact Date(s): 11/03/2017, 11/07/2017, 11/09/2017Allegations:1) The home health providers had difficulty arranging appointments for the resident due to the caregiver's phone system.2) The provider stated the resident could set up his/her own medical appointments.
Investigation Methods:Sample: 3 residents including
named resident.Observations: Environment
(interior/exterior),resident to residentinteractions, staff toresident interactions,care, breakfast
Interviews: 2 residents, caregiver,provider
Record Reviews: 3 clinical recordsincluding named resident
Allegation Summary:1) The caregiver's phone was not able to take messages, so during times of resident care callers had to call back to reach thecaregiver.2) The caregiver stated that she called and set up appointments for resident and accompanied the resident to his/herappointments.
Unalleged Violation(s):WAC-388-76-10355 (1)(2)(3)(7)(a)(b) Negotiated care Plan
Yes No
Conclusion /Action:
Failed Provider Practice Identified /Citation(s) Written
Failed Provider Practice Not Identified /No Citation Written
WAC-388-76-10355 (1)(2)(3)(7)(a)(b) Negotiated Care Plan
Page 1 of 1