resident representative 101 “we value your devotion to our community” -the landings staff...
TRANSCRIPT
Resident Representative Resident Representative 101101
“We Value Your Devotion to Our Community”
-The Landings Staff
Welcome
ON - BASE
HOUSING
OFF - BASE HOUSING
Resident Representative Responsibilities
Any resident can be a representative
Must be able to dedicate time for regular meetings with our staff
Must be willing to work with your representative family group and voice their concerns and needs
Must make every effort to attend all and quarterly partnering meetings and Management Review Committee meetings.
Must communicate your groups needs frequently for timely resolution if needed
Recommended you provide an alternate representative in your absence
Resident Representative Meetings
Monthly or quarterly dinner / lunch with our staff and HMO
Quarterly partnering meetings with base leadership
Meet with myself or staff anytime you feel a meeting is necessary
Meet at least once a month with members of your representative family group
Note: this is a real and necessary responsibility you have chosen when you signed up to represent your peers. We encourage representatives to ensure they have the time available to truly represent their neighbors and peers fully.
Welcome and thank you for joining us today. You all have a very important position and responsibility to your
community and to the success of bridging communications between our staff and your peers.
You’re our eyes and ears in the community that we serve daily and we value your devotion as a resident
representative.
You make a difference!!
Business Contact InformationThe following information is to assist the resident’s during their stay at The
Landings.
This and other information can be found on our website at
www.goodfellowfamilyhousing.com
The Landings at Goodfellow(325) 651-8369
Fax # (325) 651-2689
Base ContactsBase Operator (325) – 654-1110Finance Office (325) – 654-4281TMO (325) – 654-3707Visitor Center (325) – 654-4122
Housing Management Office(325) 654-1820 or (325) 654-5539
Base Lodging(325) – 654-3332
The Landing at Goodfellow Staff Contact Information
Community Manager/Interim Community DirectorMary Ann Gonzalez [email protected]
Resident Relations SpecialistEsmeralda Mascorro [email protected] *Temp Resident Relations Diane Guillory
Maintenance DirectorBobby Hunt [email protected]
* - PARTNERING WITH - *
Housing Flight Chief (325) 654-1820 Olivia D. Schrecengost [email protected]
Asst. Housing Program Manager (325) 654-5539 John Leabo [email protected]
Although we have separate roles we are ALL here to help and are here for the residents .
Tenant Rep. 101 Overview
Resident Representative’s Role
Inbound ResidentsResident PortalWork Order ProcessPet Rules and RegulationsFence and Satellite RequestsFacebookAssist in Quarterly EventsNotice to VacateConflict Resolution ProgramResidential BenefitsHousing Concerns
Resident Representative’s Role
You are a good source of information to an incoming resident
You help us foster a warm, united community
Your opinion is important to us, and helps us improve the quality of service to our residents
Inbound Service Members You can help them by providing our contact information
Refer them to our website www.goodfellowfamilyhousing.com
Refer them to our Facebook page http://www.facebook.com/home.php?sfrm=1#!/thelandingsatgoodfellow
Be a sponsor and volunteer to give the grand tour of housing and our office.
Advocate the Resident Portal
You can help by advocating the Resident Portal any many other services we offer to your new neighbor
Enroll in Resident Portal on the home page of our website
Update contact information
Put in routine work order’s at your convenience online
Monitor the status of you work order anytime
Create your own page on the portal
Work Order Process
Call 325-651-8369, or 325-651-5030
Routine work orders only can be done online
Emergency response is 1 hour
Urgent response is 4 hours
Routine response is 72 business hours
Work order & survey are left by the maintenance technician
Work order’s are followed up upon completion on a weekly basis to ensure satisfaction
Pet Rules and Regulations
Pets cannot be tethered outside without owner
Residents must fill out a pet addendum and records form
Pets must be current on shots and registered with vet on base
We encourage all pets wear collar tags with owner’s information in the event the indoor pet sneaks outside
**Pet waste must be removed on a daily basis**
Dogs must be kept on a leash at all times.
Must be at least 8 months old and under 100 lbs.
Certain breeds of dogs are not allowed, including but not limited to Pit Bulls, Rottweiler’s, and Doberman Pinchers, Wolf hybrids or any canine breed with dominate traits towards aggression.
Fence & Satellite Request
Resident submits a fence and/or satellite request
Satellites cannot be mounted on the home & must be located in the rear of home where possible
Fence must be a 4ft chain link style with a gate & top rails must be in place
Located for underground utilities must be completed for the safety of all
Join us on Facebook
Great place to find out current & upcoming events and meet otherresidents! You can find us today; logon to face book and search for “The Landings at Goodfellow”. See you soon!!
Upcoming Events
Ensure your new neighbor gets the word about these great family
events
We want your ideas!
Open for discussion…
Notice to Vacate
Fill out a WRITTEN Notice to Vacate form & provide your PCS orders by your move out date
****(You do not need to have orders in hand to submit your notice)
Call and let us know as soon as you know- (minimum of 30 days notice)
Schedule Pre-Move Out Inspection
Schedule Final Move Out Inspection
Ensure spouse has a current POA if your deployed
Resident Conflict Resolution Program
The Landings staff should always be the first point of contact for questions or concerns regarding; Moves, work orders, or other family housing needs
Our staff can provide up-to-date information and answers to all housing concerns; please contact our office in person or by phone at 325-651-8369
You may also forward your questions and concerns to your resident representatives
The Housing Management Office is available for assistance if our office does not have the answers to your immediate needs at 325-654-1820 or 325-654-5539
Residential Benefits Renter’s Insurance is
provided up to $20,000 with a $250 deductible.
We provide resident information through One Call Now phone messages, Facebook, emails, our website and flyers.
We hold monthly community events at Goodfellow.
RSVPs are greatly appreciated for resident events so we can plan accordingly.
You can reserve the Community Center for private events.
24 Hour emergency maintenance.
Tenant Representatives that provide resident feedback during monthly meetings.
Self Help Store
Housing Concerns
Yards are mowed and edged routinely by Tidewater. Fenced-in yards are the resident’s responsibility.
24 Hour emergency maintenance is provided to our residents.
Pest control services are performed by Orkin each Friday. If services are needed, these are put in as work orders.
Suggestions for Improvement
If you have any ideas or suggestions, we are
always willing to listen and do our best toimplement them. Some may work and
some maynot, but we would like the chance to know
what the resident’s think.
SIGN UP TODAY!!!If this is a program you can
proudly commit to, please see me after the meeting so I can certify I have the correct information for you.
I will obtain permission from you what information to publish for our residents!
Q & A