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    journalis ournal of Commerce

    . 1 | No. 2 December| 2013

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    Abstract

    Housing is a primary human need next in importance only to food and clothing. A first priority for a

    youngster who beings life is therefore to plan for a house. This takes precedence over other household

    expenditure and creature needs. Housing, however, is a major expenditure and cannot be funded out of a

    familys normal monthly income or savings. The prospective homeowner must look for a loan substantial in

    size and so structured that he can repay it over a longer period of time, in many cases almost ones entire

    working life. Loan is offered to a borrower to purchase or build a new house on the basis of his/her eligibility

    and the banks lending rules. One of the important basic human needs is shelter. House is the ultimate dream

    of every middle class family. Government gave encouragement for house finance subsidiaries by offering

    number of tax concessions to individuals with the overall encouragement given to this sector, a number of

    players entered in housing finance. One of the most important benefits of taking a home loan is the interest

    rate that is allowed on the home loan. Fixed and variable interest rate options are also available for home

    loans. Many financiers also offer home improvement loans at the same interest rate as they offer the home

    loans.

    Keywords: Housing loan, Types of housing loan, Attitude of housing loan borrowers.

    1.

    Introduction

    Every human being aspires to have his own house to live in. After food and clothing, housing is the third

    most important human requirement. On an average a person spends almost two-thirds of his life in a house

    which is his sanctuary in his old age. Adequate housing is therefore a fundamental need of human beings and

    an essential pre-requisite for physical, intellectual and mental development. Blessed are those who live in

    their own house and fortunate are those who have the money to buy one. But all are not privileged to buy a

    house of their own. For many such less privileged, buying a house has become possible in modern times

    through housing loans.

    Though shelter was enshrined as a fundamental right in the constitution, housing did not get the attention it

    reserved. This was perhaps due to the fact that at that time nobody expected the problem of housing to

    assume the present gigantic proportions. Proper housing, even at a lower scale, has never kept pace with the

    minimum requirements of the people. The housing backlog has been compounded by the high rate of

    population growth. Inadequate housing facilities have led to the rapid growth of slums and unauthorized

    settlements, poor quality of services, housing land prices and increasing costs of construction. In rural areas

    the situation is even more alarming. The Government and some public sector undertakings have been trying

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    Highlights

    Interest Rate 10.50%

    Loan Amount Minimum ` 1,00,000

    Maximum ` 10,00,000

    Tenure Minimum 5 yearsMaximum 25 years

    Time to Process Loan 7 days

    Interest Rates

    TenureInterest

    Type

    Interest

    RateOffer

    1-25 years Floating 10.50%Regular

    (up to`30 Lakhs - 10.25 %

    Above `75 Lakhs - 10.50 %)

    2.3 Indian Overseas Bank (IOB)

    The IOB bank ltd was established in 1937. It was founded as an institution to provide quality banking

    services using state of the art technology. IOB Banking Corporation Ltd, the first bank in the country to go in

    for Internet banking. The Bank Proposes to bring credit cards to the large, under -served population in rural

    and semi-urban areas. Introduces first home loan securitization scheme of `58 core. IOB bank of housingfinance offers loan for construction and renovation of houses at the lowest interest rates which range from

    10.30 % & 10.60% p.a.

    Highlights

    Interest Rate 10.60%

    Loan Amount Minimum ` 1,00,000

    Maximum ` 15,00,000

    Tenure Minimum 1 yearsMaximum 35 years

    Time to Process Loan 7 days

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    Interest Rates

    TenureInterest

    Type

    Interest

    RateOffer

    1-35 years Floating 10.60%

    Regular

    (up to 1,00,000 Lakhs - 10.30%

    Above ` 15,00,000 Lakhs - 10.60%)

    3.

    Private Sector Banks

    Private sector banks are owned by private individuals or corporations. That is, the commercials which are

    not owned by the government of India are known as private sector banks. These banks are under the control

    of Reserve Bank of India. Under this study only deals with three kinds of private sector banks. That is

    a) HDFC

    b) FDB

    c) TMB

    3.1Housing Development Finance Corporation (HDFC)

    HDFCa household name that Indians proudly reckon with Housing Development Finance Corporation

    Limited (HDFC Ltd) was established in 1977 with the primary objective of meeting a social need was

    encouraging home ownership by providing long-tem finance to households. Over the last three and a half

    decades, HDFC has turned the concept of finance for the growing middle class in India into a world class

    enterprise with excellent reputation for professionalism, and impeccable service. HDFC of housing finance

    offers loan for construction and renovation of houses at the lowest interest rates which range from 10.40% -

    10.65% p.a.

    Highlights

    Interest Rate 10.65%

    Loan Amount Minimum ` 5,00,000

    Maximum ` 15,00,000

    Tenure Minimum 5 yearsMaximum 35 years

    Time to Process Loan 7 days

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    Interest Rates

    TenureInterest

    Type

    Interest

    RateOffer

    1-35

    yearsFloating 10.60%

    Regular

    (up to `5,00,000 Lakhs - 10.40%

    Above` 15,00,000 Lakhs- 10.65%)

    3.2Federal Bank (FDB)

    In the year 1931, Travancore federal bank was inaugurated at Sedum Purim, near Thiruvalla, Kerala. The 14

    founders included. In 1947, the banks name was shortened from Travancore federal bank to federal bank. In

    1970, the bank became a scheduled Commercial bank. Recently, it opened a representative office in Dubai.

    Federal bank offers housing loan scheme assists borrowers for construction of house, acquisition of land &

    construction of house, repairs, renovation, remodeling, extension of house, purchase of flat, purchase of houseplot for subsequent construction of house etc. The home borrowed loans interest rate of 10.25% - 10.75%

    provided the Federal bank.

    Highlights

    Interest Rate 10.75%

    Loan Amount Minimum ` 1,00,000

    Maximum ` 15,00,000

    Tenure Minimum 1 years

    Maximum 30 years

    Time to Process Loan 7 days

    Interest Rates

    TenureInterest

    Type

    Interest

    RateOffer

    1-30 years Floating 10.75%

    Regular

    (up to `1,00,000 Lakhs - 10.25%

    Above ` 15,00,000 Lakhs - 10.75%)

    3.3Tamilnadu Mercantile Bank (TMB)

    Tamilnadu Mercantile Bank Ltd (TMB) was established on 11 thMay 1921. The thought of establishing a

    bank for the Nadar business community was first proposed at the annual meeting of the Nadar Mahajana

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    Sangam held at Thoothukudi in 1920. Originally known as the Nadar Bank Ltd., it changed its name to

    Tamilnadu Mercantile Bank Ltd., provides commercial banking products and housing loan in India. The

    borrowed home loans interest rate of 10.35%-11.10% provided the Tamilnadu Mercantile Bank.

    Highlights

    Interest Rate 11.10%

    Loan Amount Minimum` 5,00,000

    Maximum` 15,00,000

    Tenure Minimum1 years

    Maximum 35 years

    Time to Process Loan 7 days

    Interest Rates

    TenureInterest

    Type

    Interest

    RateOffer

    1-35 years Floating 11.10%

    Regular

    (up to 5,00,000 Lakes - 10.35%

    Above ` 15,00,000 Lakes - 11.10%)

    4.

    Statement Of The Problem

    In recent times, banks vie with one another in organizing loan melas with prior arrangement with the ultimate

    of reaching new heights in the area of disbursal of loans. In the falling interest rate scenario it is quite

    understandable that every bank in its pursuit of capturing the market is exploring all avenues to offer a

    competitive rate to bring more and more customers in its fold. The home loan segment has received much

    impetus and is balances stupendous growth. The recent budget offers welcome initiatives toward

    infrastructure development.

    In the liberalized economy both private and public sector banks are entering retail banking in the market. In

    developed countries such as the U.S. and the U.K the credit parameters of a borrower are readily available and

    hence, a scoring model is used to decide the credit worthiness of the borrowers. In India, since data is not

    some readily available on the credit behavior a borrower, loan underwriting standard have evolved keeping in

    mind the current environment.

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    In the midst of the information explosion, borrowers sometimes find it difficult to decide on the right lender.

    It is a common phenomenon that people want to live in their own houses. People try to fund their finance the

    rough borrowing from their provident fund or their employer or friends and relatives or selling other personal

    assets. Thoothukudi area has many colleges and many schools. A number of teachers work in these

    institutions. These are a number of sub urban areas like SPIC, saguburam, veerapandiyanpattanam,

    tiruchendur which are now developing.

    Thoothukudi is rich in resources like cultivable soil. Naturally it is trading center for several agricultural

    products. Other business interests also thrive. Even people from other areas come into the area for trading and

    other professional interests. The people in this flourishing area find housing facilities inadequate in the

    specific areas they desire and with their requirements and choice. Those who have a reasonably steady income

    and other backing want to construct houses if easy loans are available from reliable institutions. Social

    security and status have also largely contributed to higher demand for housing units of Thoothukudi area

    people.

    The present study is an attempt to evaluate the housing finance provided by public sector and private sector

    banks in Thoothukudi area.

    5. Review Of Previous Studies

    K.L. Srinivasan (2000)1 in his thesis entitled A project on Housing Finance How SBI can establish

    leadership has concluded that simplification of the documentation process, careful and friendly approachsystems and procedures, good customer service and non insistence in collateral securities are the most

    important variable in the marketing of housing loan schemes by banks.

    DePaul Singh (2001)2 in his study entitled consumer Behavior and Bank Retail products an Analysis Stresses

    that the borrowers attitude is an important factor for the improvement of housing loan schemes.

    R.R.Krishna and V.S.Krishna Mouthy (1999)3 stress in their article entitled Trend and policy Issues of

    Housing finance in India, that simplified procedures and speedy sanction of housing loans will give a boostto the constructing houses.

    1. K.L.Srinivasan, A project on Housing FinanceHow SBI can Establish Leadership. SBI, STC paramour.

    2. Deepak Singh, Consumer Behavior & Banking Retail products an Analysis, Banking finance, may 2001.3. R.R.Krishna and V.S.Krishna Mouthy, Trend and policy Invest of Housing Finance in India. Southern Economist, April 1 &

    15,1999,

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    5. To analyze various methods of operating a home loan.

    6. To gain knowledge about various home loan products.

    7. To know various rates available while providing home loan.

    8.

    To offer suggestions for the improvement of housing loan schemes in public and private sector banks.

    9. To understand current scenario of the India Housing Finance.

    10.Make comparative analysis of SBI, CB, IOB (Public sector bank) and HDFC, TMB, Federal Bank

    (Private sector banks).

    Hypothesis To Be Tested

    In order to study the relationship between the personal profile of the respondents and their level of perception

    towards the housing loan borrowers of banks, the following hypotheses were framed.

    1. The level of perception is independent of the gender of the respondents.

    2. The level of perception is independent of the age of the respondents.

    3. The level of perception is independent of the educational qualification of the respondents.

    4. The level of perception is independent of the occupational status of the respondents.

    5.

    The level of perception is independent of the monthly family income of the respondents.

    6. The level of perception is independent of the marital status of the respondents.

    7. The level of perception is independent of the size of the family of the respondents.

    8. The level of perception is independent of the nature of family of the respondents.

    9.

    The level of perception is independent of the place of residence of the respondents.

    Geographical Coverage

    The present study has been carried out in Thoothukudi area which covers SPIC, Saguburam,

    veerapandiyanpattanam, Tiruchendur.

    Period Of Study

    The researcher herself carried out the field work for this study. It was conducted during the period from June

    2013 to July 2013. The researcher have used interview schedule for collecting the data. The Study was

    collected on Sundays and holidays. Care was taken to ensure completeness and accuracy in the interviews.

    Methodology And Tool

    This section describes the methodology which includes the collection of data, the construction of interview

    schedule, f-test, t-test, garrets ranking, field work and data collection, frame work of analysis.

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    Collection Of Data

    This study is compiled with the help of both primary and secondary data. The primary data were collected

    directly from the respondents with the help of interview schedule. Secondary data were collected from the

    books, journals and websites.

    Construction Of Interview Schedule And Pre-Test

    Interview schedule in this study has been structured by the researchers themselves. The variables to be studied

    have been identified in the preliminary interview schedule with some respondents. The variables thus

    identified have been converted in to appropriate questions. A pre-test was conducted. The interview schedule

    was pre-test and revised in the light of the experience gained from the pre-test.

    Sampling Design

    With a view to study, A Study on housing loan borrowers of public and private sector banks in Thoothukudiarea. 60 respondents from public sector banks and 60 respondents from private sector banks. The

    respondents were selected by adopting convenient sampling technique.

    Scheme Of Analysis

    The information collected through the interview schedule was analyzed and tabulated. Opinion regarding the

    housing loan product of commercial banks.

    F-test is also used to find out the housing loan f-test between the mean and standard deviation. To test therelationship between the level of housing loan borrowers of banks and socio-economic profile of the

    borrowers f-test and t-test is used.

    Limitations Of The Study

    Every researcher suffers from errors and limitations. Some of these are inherent in the research design while

    some others become parts of the study during various stages of operation. The present study is subject to the

    following constraints and limitations. The following limitations of the study:

    The convenience sampling method is followed in selecting the respondents. So that results of the studymay be biased.

    As the study was conducted for a short duration of 3 months, it was difficult to study in depth about the

    various aspects.

    Time, cost and other resources were constraints for a fully comprehensive study.

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    Table1:Kind of difficulties of getting home loan from (private sector banks)

    Source: primary data

    Table 1 shows that kind of difficulties of getting the home loan from private banks, ambiguous documentation

    was ranked first, improper response from officials was ranked second, lack of information was ranked third,

    lengthy procedures was ranked fourth, poor post purchase attitude was ranked fifth, delay in disbursement

    was ranked sixth, delay in sanctioning was ranked seventh, government policy/RBI regulations was ranked

    eighth, lack of transparency was ranked nine and the remaining unfair charges was ranked tenth.

    Garrentt ranking conversion table for difficulties in getting the housing loan borrowers of

    public and private sector banks

    Throuch Ranking Techniques

    Garrett Ranking = Calculated TableValue valueI Rank =

    = 5 = 81

    S.

    No

    Kind of

    difficulties in

    getting loan

    N o. o f r e s p o n d e n t sTotal

    score

    Mean

    score

    Ran

    kI II III IV V VI VII VIII IX X

    1.Lengthy

    Procedures

    4

    (40)

    5

    (45)

    7

    (56)

    4

    (28)

    3

    (18)

    6

    (30)

    4

    (16)

    10

    (30)

    6

    (12)

    11

    (11)3,004 50.07 IV

    2.

    Government

    policy / RBI

    regulations

    14

    (14

    0)

    1

    (9)

    7

    (56)

    3

    (21)

    7

    (42)

    5

    (25)

    5

    (20)

    5

    (15)

    8

    (16)

    5

    (5)2,930 48.83 VIII

    3.Ambiguous

    documentation

    9

    (90)

    9

    (81)

    6

    (48)

    4

    (28)

    3

    (18)

    6

    (30)

    5

    (20)

    7

    (21)

    8

    (16)

    3

    (3)3,101 51.68 I

    4.

    Improper

    response from

    officials

    7

    (70)

    12

    (108)

    5

    (40)

    13

    (91)

    5

    (30)

    3

    (15)

    7

    (28)

    2

    (6)

    3

    (6)

    3

    (3)3,088 51.47 II

    5.Delay in

    sanctioning

    2

    (20)

    9

    (81)

    5

    (40)

    9

    (63)

    7

    (42)

    8

    (40)

    3

    (12)

    4

    (12)

    8

    (16)

    5

    (5)2,957 49.28 VII

    6.Delay in

    disbursement

    4

    (40)-

    10

    (80)

    9

    (63)

    11

    (66)

    8

    (40)

    7

    (28)

    5

    (15)

    2

    (4)

    4

    (4)2,977 49.62 VI

    7. Lack oftransparency

    1(10)

    4(36)

    1(8)

    12(84)

    14(84)

    6(30)

    9(36)

    4(12)

    4(8)

    5(5)

    2,840 47.33 IX

    8.Lack of

    information

    2

    (20)

    3

    (27)

    13

    (104)

    2

    (14)

    5

    (30)

    10

    (50)

    6

    (24)

    12

    (36)

    4

    (8)

    3

    (3)3,042 50.7 III

    9.

    Poor post

    purchase

    attitude

    2

    (20)

    14

    (126)

    3

    (24)

    2

    (14)

    1

    (6)

    4

    (20)

    11

    (44)

    6

    (180

    13

    (26)

    4

    (4)2,992 49.87 V

    10 Unfair charges

    15

    (15

    0)

    3

    (27)

    3

    (24)

    2

    (14)

    4

    (24)

    4

    (20)

    3

    (12)

    5

    (15)

    4

    (8)

    17

    (17)2,789 46.48 X

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    medium level perception, 5 (8 percent) respondents were in the category of low level perception towards the

    housing loan borrowers.

    Out of 60 respondents from private banks, 11 (18 percent) respondents were in the category of high level

    perception, 34 (57 percent) respondents were in the category of medium level perception, 15 (25 percent)

    respondents were in the category of low level perception towards the housing loan borrowers.

    8.3 Relationship Between The Gender And Level Of Perception

    The Gender wise classification of the respondents on the basis of their level of perception towards housing

    loan is shown in Table- 2.1

    Table 2.1: Gender and level of perception

    Gender

    Level of perception Level of perception

    Public banks Private banks

    High Medium Low Total High Medium Low Total

    Male 3 (30) 24 (53) 2 (40) 29 7 (64) 20 (59) 8 (53) 35

    Female 7 (70) 21 (47) 3 (60) 31 4 (36) 14 (41) 7 (47) 25

    TOTAL 10 45 5 60 11 34 15 60

    Source: Primary Data

    From the above Table-2.1, it was clear that out of 60 respondents from public banks, 10 respondents have

    perceived high level perception in which 3 (30 percent) respondents were male and the remaining 7 (70

    percent) respondents were female. 45 respondents have perceived medium level perception in which 24 (53

    percent) respondents were male and the remaining 21 (47 percent) respondents were female. 5 respondents

    have perceived low level perception in which 2 (40 percent) respondents were male and remaining 3 (60

    percent) respondents were female.

    Out of 60 respondents from private banks, 11 respondents have perceived high level perception in which 7

    (64 percent) respondents were male and the remaining 4 (36 percent) respondents were female. 34

    respondents have perceived medium level perception in which 20 (59 percent) respondents were male and the

    remaining 14 (41 percent) respondents were female. 15 respondents have perceived low level perception in

    which 8 (53 percent) respondents were male and the remaining 8 (53 percent) respondents were female.

    Ho - There is no significant relationship between the gender and the level of perception.

    The results of ANOVA are given in Table 2.1.1

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    Table 2.1.1: Gender of the respondents and their level of perceptionresults of anova

    Public Banks

    Source of variationSum of

    squares

    Degrees of

    freedom

    Mean sum

    of squares

    Ratio of

    FTable value

    Between level of

    perception2.33 2 1.17 5.29 19

    Between gender 0.63 1 0.63 9.83 199.50

    Error 12.37 2 6.19 - -

    Private Banks

    Source of Variation

    Sum of

    Squares

    Degrees of

    Freedom

    Mean Sum

    of Squares

    Ratio of

    F Table value

    Between level of

    perception6.33 2 3.17 1 19

    Between gender 16.33 1 16.63 5.21 18.513

    Error 6.37 2 3.19 - -

    It could be seen from the public banks table 2.1.1 that, they obtained F values 5.29 and 9.83 were less than

    the table values (19 and 199.50) at 5% level of significance. Hence, the null hypothesis There is no

    significant association between gender of the respondents and their level of perception was accepted. As

    such, it is concluded that the level of perception of different gender of the respondents do not differ

    significantly.

    It could be seen from the private banks table 5.3 that, the obtained F values and 5.21 were less than the table

    values (19 and 18.513) at 5% level of significance. Hence, the null hypothesis There is no significant

    association between gender of the respondents and their level of perception was accepted. As such, it is

    concluded that the level of perception of different gender of the respondents do not differ significantly.

    8.4 Relationship Between The Age And Level Of Perception

    The age wise classification of the respondents on the basis of their level of perception towards housing loan is

    shown in Table 1.3

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    Table 1.3: Age and level of perception

    Age

    Level of perception Level of perception

    Public banks Private banks

    High Medium Low Total High Medium Low Total

    Below 25 years 2 (20) 2 (4) 2 (40) 6 3(27) 20 (59) 5(33) 28

    26-35 Years 3 (30) 21 (47) 1 (20) 25 3(27) 10 (29) 4(27) 17

    36-45 Years 2 (20) 17 (38) 1 (20) 20 3 (27) 2 (6) 3(20) 8

    Above 45 Years 3 (30) 5 (11) 1 (20) 9 2 (19) 2 (6) 3(20) 7

    TOTAL 10 45 5 60 11 34 15 60

    Source: Primary data

    From the above Table 1.3, it was clear that out of 60 respondents from public banks, 10 respondents have

    high level perception in which 2(20 percent) respondents were in the age group of below 25 years, 3 (30

    percent) respondents were in the age group between 26-35 years, 2(20 percent) respondents were in the age

    group of in the age group between 36-45 years and the remaining 3(30 percent) respondents were in the age

    group of above 45years. 45 respondents have medium level perception in which 2(4 percent) respondents

    were in the age group of below 25 years, 21 (47 percent) respondents were in the age group between 26-35

    years, 17 (38 percent) respondents were in the age group between 36-45 years and the remaining 5 (11

    percent) respondents were in the age group of above 45 years.

    5 respondents have low level perception in which 2(40 percent) respondents were in the age group of below

    25 years, 1 (20 percent) respondent was in the age group between 26-35 years, 1(20 percent) respondent was

    in the age group between 36-45 years and the remaining 1(20 percent) respondent was in the age group

    between above 45 years. Out of 60 respondents from private banks, 11 respondents have high level perception

    in which 3 (27 percent) respondents were in the age group of below 25 years, 3(27 percent) respondents were

    in the age group between 26-35 years, 3(27 percent) respondents were in the age group between 36-45 years

    and remaining, 2 (19 percent) respondents were in the age group of above 45 years.

    34 respondents have medium level perception in which 20 (59 percent) respondents were in the age group of

    below 25 years, 10 (29 percent) respondents were in the age group between 26-35 years, 2 (6 percent)

    respondents were in the age group between 36-45 years, and the remaining 2 (6 percent) respondents were in

    the age group of above 45 years. 15 respondents have low level perception in which 5(33 percent) respondent

    was in the age group of below 25 years, 4(27 percent) respondent was in the age group between 26-35 years,

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    It could be seen from the private banks table 5.7 that, the obtained F values 1.91 and 1.49 were less than the

    table values (4.4590 and 3.8378) at 5% level of significance. Hence, the null hypothesis There is no

    significant association between education qualification and level of perception was accepted. As such, it is

    concluded that the level of perception of different educational qualification of the respondents do not differ

    significantly.

    8.6 Consolidated Results Of F Test

    The Consolidated results of F test are given Table 1.5

    Table: 1.5 Consolidated results of f test

    S.

    No

    Personal

    Factors

    Public Banks Private banks

    Degrees

    of

    freedom

    Calculated

    value

    Table

    valueAssociation

    Degrees

    of

    freedom

    Calculated

    value

    Table

    valueAssociation

    1 Gender C = 2

    R = 1

    5.29

    9.83

    19

    199.50

    Not

    significant

    C = 2

    R = 1

    1

    5.21

    19

    18.513

    Not

    significant

    2. Age C = 2

    R = 3

    3.63

    1.08

    5.1433

    8.9406

    Not

    significant

    C = 2

    R = 3

    1.68

    1.82

    4.7374

    4.7374

    Not

    significant

    3. Educational

    qualification

    C = 2

    R = 4

    2.24

    1.21

    4.4590

    3.8378

    Not

    significant

    C = 2

    R = 4

    1.91

    1.49

    4.4590

    3.8378

    Not

    significant

    The preference of the housing loan borrowers of public and private sector banks towards the level of

    perception has not significant association with their personal profiles such as gender, age, educational

    qualification,

    8.7 Student TDistribution

    The following are some of the examples to illustrate the way in which the student distribution is generally

    used to test the significance of the various results obtained from small samples.

    To Test The Significance Of The Mean Of Random Sample

    In determining whether the mean of a sample drawn from a normal population deviates significantly from a

    stated value (the hypothetical value of the populations mean), when variance of the population is unknown we

    calculated the statistics

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    t=s

    nx

    Where

    x = the mean of the sample

    = the actual or hypothetical mean of the population

    n = the sample size

    s = the standard deviation of the sample

    = x

    (or)

    S =

    = Where

    D = Deviation from the assumed mean

    If the calculated value of (t) exceeds t 0.05, we say that the difference between x and is significant at 5%

    level, if it exceeds t 0.01 the difference is said to be significant at 1% level. If /t/ < t 0.05, we concluded that

    the difference between x and is not significant and hence the sample might have been drawn from the

    population with mean = .

    Fiducial Limits Of Population Mean

    Assuming that the sample is a random sample from a normal population of unknown mean the 95% fiducially

    limits of the population

    mean () are :

    And 99% limits are

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    8.8Level Of Satisfaction Towards Home Loan Products

    The data presented in Table1.7 shows the level of satisfaction towards home loan products.

    Table: 1.7Level of satisfaction towards home loan products public and private sector banks

    Public banks significant at 0.05 level. Table value at 0.05 level for degrees of

    freedom = (n - 1) = 61 = 5, 2.571

    Private bank significant at 0.05 level. Table value at 0.05 level for degree of

    freedom = (n - 1) = 61 = 5, 2.571

    level of satisfaction towards

    home loan products

    Public banks

    Mean

    score

    Co

    efficient Ttest Rank

    Interest rate 22 139.36 633.45 0.75 I

    Mode of payment 22 142.24 646.55 0.73 III

    Formalities 22 141.45 642.95 0.74 II

    Grievances hand link 22 144.19 655.95 0.73 V

    Approved by employees 22 143.54 652.45 0.73 IV

    Financial Support 22 144.54 657 0.72 VI

    Level of satisfaction towards

    home loan products

    Private banks

    Mean

    score

    Co

    efficient Ttest Rank

    Interest rate 26 166 638.46 0.76 I

    Mode of payment 26 169.28 651.08 0.74 II

    Formalities 26 170.26 654.85 0.74 IV

    Grievances hand link 26 172.66 664 0.09 V

    Approved by employees 26 174.83 672 0.72 VIFinancial Support 26 170 654 0.74 III

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    Table 1.7 shows that the public banks coefficient of variation for the variables Interest rate was the least

    score (633.45) and it was ranked first followed by Formalities (642.95) Mode of payment (646.55),

    Approved by employees (655.41), Grievances hand link (655.41), Financial support (657) .

    Table 1.7 shows that the private banks co efficient of variation for the variables Interest rate(638.46)

    Mode of payment (651.08), Financial support (654), Grievances hand link (654.85), Approved by

    employees ( 672).

    9. Findings Of The Study

    From the analysis carried out the above said objectives and hypothesis the following are the major findings of

    the study.

    - From public banks majority of the respondents were female and in the case of private banks

    respondents were male.

    - 42 percent of the respondents were in the age group between 25-35 years from public banks and

    incase of private banks 47 percent of the respondents were in the age group of below 25 years.

    - 42 percent of the respondents were graduates from public banks and in the case of private

    banks 28 percent of the respondents were post graduates.

    - By the application of F-test it was clear that incase of public sector banks level of perception

    regarding the housing loan of gender, age, educational qualification, were dependent.

    - In case of private banks level of perception regarding the housing loan ,gender, age, educational

    qualification were dependent.

    10.

    Suggestions

    - Peoples who are opt home loans for courtesy as the main feature Traditionally bankers and

    financiers have been too proud of their position as lenders. So the field staff helps the borrowers

    in filling up the application form and which other matters. All the advertisements should be

    focused on the place of execution in addition to the courteous behavior evinced by the

    employees of the service provider.

    - The bank should review the housing loan portfolio at periodical intervals for capturing the new

    market to avoid risk and for updating their schemes.

    - Branches can obtain suitable banners and print the banners in an attractive way and display

    them in the banking hall for the benefit of the customers.

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    - Branches can arrange customers meeting to popularize these lend schemes.

    - The banks can think of opportunities marketing agents for housing loans as is being done by

    financial institutions. At the apex level a lot of publicity can be given on the advantages of bank

    loans.

    -

    Opening a special housing branch and posting field officers for housing finance in intensive

    areas with a view to tap the business potential and to serve the clientele on a Continuous basis

    may be helpful.

    - Attractive incentives are to be given to borrowers.

    - All employees should be familiar with the details of the housing loan schemes of their banks.

    - Incentive and recognition should be given to banks and employees closing special work in this

    field.

    - The system of changing a reduced rate of interest based on the credit rating of the borrowers

    may be introduced in housing loan schemes.

    - All information regarding housing loans should be available on the website of banks in an

    interactive mode.

    -

    Loan application forms should be simplified.

    11.Conclusion

    The home loan market in India has grown at a rapid and alarming rate of over 40% over the period of the last

    four years. And from the reports from one of the industry experts, it is evident that these is very little chance

    that these will be any significant decline in growth rates in the future. There fore it becomes important at this

    point in time to examine the key factors that have been instrumental in triggering this high growth period.

    These are several reasons that can be considered as having attributed to the growth of the home loan market.

    On the demand side, the first and the most important factor for the growth has been faster rise in incomes as

    compared to property prices, thus making housing more affordable. Most of the housing finance companies in

    India have introduced several new home loan products in order to meet the needs of a wide variety of

    customers. The various home loan schemes have market. The customer can choose those schemes which he

    feels is good for him and have the capacity to repay it on that specified time period.

    12.

    References

    Books

    1. Agawam, H.N.1980. A portrait of Nationalized Banks, Delhi: Inter India Publication.

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    2. Bandyapaduyay, R.1984. Emerging challenges of Indian Banking and Policy.

    3.

    Facts, figures and Analyses 1947 -1997. India at 50. Express publications (Madurai) Ltd.

    4.

    Henry. E. Gazette and Reword Worth. Statistics psychology and Education, vehicles Feiffer and Simons private

    ltd., Bombay 1981, P.329.

    5.

    Nephis 1999. How to Borrow from Banking and Financial Institutions, (10thed.) New Delhi: A Nephi

    publications,

    6.

    Santos Kumar Adhikari, The lending Banker, Calcutta: J.N.Ghash and sons.

    7.

    Thane lingam, N.1985 Research methodology, Rainbow publications, Coimbatore.

    8. Versgney, P.N.1997. Banking Law and Practices. (34 thed) New Delhi: Sultan Chan & Sons.

    9.

    P.N.VARSHNEY and D.K.MITTAL.2003 Indian Financial system, Chennai

    10. D.JOSEPH Anabas, V.K.Boominathan, P.Manoharan and G.Gnanaraj. 2010. Financial Service.

    11.

    M.Y. Khan, 3rdEdition, financial institutions and markets structure, growth and Innovations.

    Reports And Projects

    1.

    Sinivasan K.L.2000. A Project on Housing Finance, How SBI can Establish Leadership. SBI STC paramour

    Chennai.

    2. Palanisamy. K.2000. A Project on challenges Ahead. SBISTC Paramour Chennai.

    3. Pradeep Kumar Sharma. C.H.Bhabha scholarship project Report 2003. IBA Bulletin, June 2003.

    4. Dr.S.Hasanbanu and V.Jeya shree, A comparative study on factors influencing Housing loan Borrowers of public

    and private sector Banks in Uthanapalayam Talus. K.K.R.H.Colleges Uthamapalayam. Tamilnadu.

    5. M.Vijayakumar and Dr.B.Subburaj, Housing Finance An Analysis of post purchase Behavior of consumers.

    Gandhi gram Rural University, Indigo, TamilNadu.

    Websites

    www.sbi.org.in

    www.canara.org.in

    www.iob.org.in

    www.icici.org.in

    www.hdfc.org.in

    www.federal.org.in

    www.Housing loan borrowers @ yahoo.co.in

    www.Housing loan @ google.co.inwww.private sector bank @ google.com.in

    www.hdfc.loan borrowers of public and private banks @yahoo.co.in

    www.hdfc instant home loans.com