research based on the practice of outsourcing hr functions in the sri lankan context

8/6/2019 Research Based on the Practice of Outsourcing HR Functions in the Sri Lankan Context

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Research based on the practice of outsourcing HR functions in the Sri Lankan

context.

Please fill or tick () the most appropriate answer for the following questions.Section I

1. Company Type

Manufacturing

Banking and Financial service

Electronics/Electronically

Telecom service

Health care

Transportation services

Other .(Specify)

2. No. of Employees in your organization

Less than 50

51- 100

101 -150

151-200

201-250

More than 250

3. How long have you been outsourced HR functions in your organization?

Less than one year

1 year

2 year

3 year

More than 3 year


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Section II

4. Please identify the top 03 reasons (outsourcing drivers) why your organization out

sources human resources functions/tasks. Please select three choices from the list.

Greater competence/ efficiency

Cost savings (reduce and control operating costs)

Ability to focus on core business functions

Access to better technology and systems

Consolidation of business processes across divisions/ locations

Lack of internal staff capabilities

Gain outside expertise

Improve service quality

5. Thinking about your overall HR outsourcing strategy, please rank each of

the following reason for HR outsourcing on a scale of 1-5, where 1 means it was

not at all a reason you decide to outsource and 5 means it was a key reason for

outsourcing.

Not at all a

reason for

outsourcin

g

1

2 3 4

Key reason

for

outsourcing

5

Access to outside

expertise

Improved service quality

Opportunity for cost

saving

HR restructuring/

changing priorities

Opportunity to reduce

HR head count

Desire to focus resources

on core business

Need to control

expenditures on

technology

Relief from

regulatory/administration

burdens


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Opportunity to get better

data

6. How many functions do you outsourced?

Outsourced 1-2 HR process (Eg. payroll, recruiting, pensions or benefit

administration)

Outsourced multiple HR processes (>3) to single HRO provider (Eg. Payroll

administration, employee records, benefits, recruiting, rewards, training,

performance management)

7. Which of the following human resource functions are currently being outsourced by

your organizations? Please select all that apply.

Job design Job analysis

Human Resource Planning Recruitment

Selection Hiring & Induction

Performance Evaluation Pay Management

Employee Welfare Occupational Health & Safety

Grievance Handling Labour Relations

Employee Movements Disciplinary Management

Training & Development

8. What is the first function do you outsourced?

Job design Job analysis

Human Resource Planning Recruitment

Selection Hiring & Induction

Performance Evaluation Pay Management

Employee Welfare Occupational Health & Safety

Grievance Handling Labour Relations

Employee Movements Disciplinary Management

Training & Development

9. How would you rank the benefits you believe an outsourcer could bring?(Rank from 1-6 with 1 being the biggest benefit)


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Cost reduction

Improve quality and HR services delivery to the organizations

Drive standardization and centralization more quickly than if tried to do it

purely in-house

Access to external qualified resources for services to overcome internal

barriers (talent, recruiting, learning and development other HR support etc.)

Upgrade HR systems with no major capital investment

Outsourcing would bring any benefit over our current in-house HR operation

10. What is the most significant benefit of HR outsourcing?

.

11. Please rate how strongly you agree or disagree with the occurrence each

of the following scenarios as a result of HR outsourcing.

Strongly

disagree

Disagree Neutral Agree Strongly

Agree

Improved productivity and

efficiency for HR

Cost savings (lowered the total

cost of providing all HR services

to the organization)

Ability to focus on core business

functions

Access to better technology and

systems

Improvement in the timeliness,

accuracy and meaningfulness of

data available to drive business

decisions

12. What are the disadvantages get by your organizations due to HR

outsourcing? Please select all that apply.

Privacy, security, and confidentiality issues

Competitive level drops

Poor service levels

Limited or no flexibility/ Accessibility


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Unpredictable costs or cost/benefit calculations that are not justified

Confusion over roles and responsibility

Other (specify)..

13. Has the organization terminated HRO contracts, bringing HRO functions

back in house?

Yes No

14. For what reasons have your organization has failed HRO and brings back

HR outsourced functions in-house? Please select the reasons that apply.

Difficulty managing relationship with vendor (s)

Mismatch of culturesLack of vendor knowledge regarding industry/systems not ready

Financial stability of chosen vendor

Unpredictable costs/benefit calculations that are not justified

Standardized or inflexible services

Privacy, security and confidentiality issues

Organizational resistance

Organizational financial conditions

15. Are there any barriers to HR outsourcing at your organization?

Yes No

16. Which of the following are the most significant barriers to HRO at your

organization? (Please rank 1-3 with 1 being the most significant barrier)

Lack of support from senior management

Difficulty in building a business case

Concerns about losing employee headcount and the impact layoffs

would have on morale

No budget available

Difficulty restructuring HR to accommodate change

Concerns about employee reactions to an external service provider

Concerns about vendor management

Other (specify)


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17. Please rate your overall satisfaction with your HR outsourcing

arrangement

Not at all completely

Satisfied Satisfied

1 2 3 4 5

18. Comments

.

.

..

....

Thank you!

research based on the practice of outsourcing hr functions in the sri lankan context

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