request for proposal (rfp) for - bnm.gov.my art of thinking_rfp.pdf · 2, jalan dato’ onn 50480...

Request for Proposal

Bank Negara Malaysia’s

The Art of Thinking Programme

Issuer:

Human Capital Development Centre

Bank Negara Malaysia

Level 2, Sasana Kijang

2, Jalan Dato’ Onn

50480 Kuala Lumpur

Issue Date : 30 July 2018

Closing Date & Time : 13 August 2018 at 5.00 p.m. (Malaysian time)

THE ART OF THINKING PROGRAMME

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Table of Contents

PART 1 – GENERAL REQUIREMENTS

1. Introduction ................................................................................................... 2

2. Learning Objectives ...................................................................................... 2

3. Programme requirements ............................................................................. 4

4. Confidentiality and Rights ............................................................................ 5

5. Notice of Personal Data Protection ............................................................... 5

PART 2 – PROPOSAL AND SUBMISSION REQUIREMENTS

6. Proposal Requirements ................................................................................ 6

7. Submission Requirements ............................................................................ 8

8. Enquries ..................................................................................................... 10

9. Closing Date and Validity Period of Proposal ............................................. 10

APPENDIX

Appendix A: Personal Data Protection Notice to Vendors of Goods/Services .. 11

Appendix B: Financial Information Statement for Sole Proprietor ..................... 15


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REQUEST FOR PROPOSAL FOR BANK NEGARA MALAYSIA’S


The purpose of the Request for Proposal (RFP) is to solicit proposals from qualified

learning providers who have the capability and capacity to design, develop and deliver

the learning programme based on the requirements set out in this RFP. The

programme must be designed to meet the learning needs of the target participants.

This RFP comprises:

Part 1: General Requirements

Part 2: Proposal and Submission Requirements

PART 1: GENERAL REQUIREMENTS

1. Introduction

1.1 Bank Negara Malaysia (the Bank) would like to invite potential learning

providers to participate in this RFP for “The Art of Thinking Programme”,

using “nudge”, behavioral insights or equivalent on how subtle changes

can influence the behavior and decision making of individuals and groups

to achieve greater outcomes.

1.2 The learning provider shall submit a proposal with relevant information on

how the proposed programme will be able to meet the learning objectives

and requirements set out in this RFP; and value add to improve the learning

effectiveness of the target participants.

2. Learning Objectives

2.1 The Bank recognises the potential of applying the “nudge” theory or

behavioral science that can help to address policy challenges, where small

changes can make a big impact. The programme aims to equip the target

audience with the “nudge” mindset and skills in their day-to-day work. The

target audience comprises two groups, namely Directors and Deputy

Directors (senior management) and project teams in the Bank. At the

senior management level, the programme will be pitched at the strategic

level, aiming to build engagement and support towards “nudge” application

with oneself and among teams and the organisation. The project teams,

meanwhile, are expected to apply in-depth know-how and skills on “nudge”

through the Bank’s strategic projects. In relation to this, the Bank also


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intends to deepen a culture of innovation by providing platform and

capability building, including “nudge” approach to encourage idea

generation and experimentation and to strengthen creative problem solving

among staff in the Bank.

2.2 The programme shall be designed and developed to address the intended

objectives, including but not limited to the following:

Programme The Art of Thinking (“nudge”/behavioural insights)

Target participants (learners)

Group 1

• Directors and Deputy Directors

• Project owners of the Bank’s strategic projects

Group 2

Project teams (lead and members) who are working on the Bank’s strategic projects, particularly in relation to innovation

Enabling objective

In a highly-engaged learning session, learners will be able to describe ways to embed “nudge” systematically and effectively in the Bank.

In small teams, learners will be able to apply “nudge” to influence mindset and behaviors change (self and others) to achieve better outcomes via real policy challenges, projects or initiatives in the Bank.

Learning objectives

Upon completion of the programme, learners will be able to:

Recognise “nudge”, the behaviorally-informed way of thinking and working that are sometimes overlooked but can influence greater behavior change and outcomes.

Explain the importance of “nudge” in the proper context for effective decision making and development of policies and innovative ideas in the organisation/the Bank.

Discuss pragmatic ways to promote the systemic use of “nudge” in achieving the Bank’s strategic objectives.

Develop practical and timely personal action plans based

Recognise the importance of “nudge” from making better choices to addressing policy challenges.

Describe the “nudge” framework, techniques and diagnosis tools in the context of a central bank/financial regulatory authorities.

Apply “nudge” approaches in small groups to design interventions to address real policy challenges or projects and initiatives that are of priority to the Bank.

Develop follow-up action plans to experiment and prototype ideas or


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on “nudge” to augment mental effort to change, develop innovative ideas or enhance creative problem solving skill.

interventions in a live environment.

Duration and date of programme

Not more than 2 days

September 2018

Training days and phases/ pathway as recommended by the learning provider based on their proprietary framework/methodology/ approach to achieve the desired outcome

September 2018

Number of learners

About 30 – 35 pax 20 – 25 pax

3. Programme Requirements

3.1 Learning provider and facilitator shall apply adult learning principles and

instructional system design to ensure the programme, including learning

interventions are effective in meeting the learning needs of the target

participants as adult learners.

3.2 The Bank reserves the right to change the learning objectives to meet any

specific development needs of its staff.

3.3 As part of the customisation, the learning provider will be required to work

closely with the key internal stakeholders of the Bank and customise the

programme to meet the learning needs of the target participants.

3.4 Learning provider shall also provide supporting materials, if required,

including hard and soft copies pre-course reading materials, participants’

workbooks, and supporting course materials and hand-outs.

3.5 Learning session will be held at Sasana Kijang, 2 Jalan Dato’ Onn, 50480

Kuala Lumpur, unless specified otherwise.


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4. Confidentiality and Rights

4.1 Maintenance of confidentiality and rights of the information provided by the

Bank is pertinent.

4.2 The learning provider is also responsible for safekeeping of this document,

which remains the property of the Bank, at all times. Information contained

in this RFP shall not be disclosed and distributed directly or indirectly to any

party without the prior written approval by the Bank.

4.3 The Bank has the right to change and/or make amendments to the RFP

where appropriate.

4.4 The proposal and its responses from the learning provider will be treated as

strictly confidential.

5. Notice of Personal Data Protection

5.1 The learning provider is advised to read the Notice of Personal Data

Protection and respond accordingly as per Appendix A.


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PART 2: PROPOSAL AND SUBMISSION REQUIREMENTS

6. Proposal Requirements

6.1 Mandatory Requirements

Only learning providers who meet the following requirements and submit

relevant information will be considered for the subsequent evaluations:

A. Company/Sole Proprietor’s Background

i. Provide a brief description highlighting the following areas:

Capability and capacity in learning and development and/or

consulting; and

Know-how in the subject area i.e. “nudge”/behavioural

insights or equivalent.

ii. Record positive net worth for the last 2 financial years (for

validation purpose, please provide the latest 2 years audited

financial statements. In the case of sole proprietor, please

submit the duly completed financial information statement, using

the template provided in Appendix B).

B. Facilitator’s Profile

Provide facilitators’ CV, particularly the lead facilitator emphasising

their know-how and experience in teaching, facilitating, and/or

consulting:

i. for at least 3 years in the subject area i.e. “nudge”/behavioural

insights or equivalent (for validation purpose, please provide

certification, accreditation, award, work and/or academic

publications and name of the programme); and

ii. for at least 3 reputable clients e.g. central banks, regulatory

authorities, multi-national companies or public listed companies

(for validation purpose, please provide list of reputable clients,

client testimonial, and contact persons and contact details of

selected clients in accordance with the applicable personal data

protection requirements).


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6.2 Technical Requirements

The proposed programme shall meet the learning objectives (Part 1,

Paragraph 2) and programme requirements (Part 1, Paragraph 3) and pitch

it at the specified target participants (Group 1 and Group 2). The scope

shall cover the following areas:

A. Design and Development of the Programme

i. Articulate your understanding of the Bank’s learning needs

(objectives)

ii. Propose an overall approach in meeting those objectives

iii. Propose a comprehensive programme design, including:

Learning objectives

Learning content (with detailed topics and daily agenda)

Delivery methodology (not limited to face-to-face

classroom)

Evaluation plan and methodology

B. Value-added Services and Information

i. Proposed value-added services that would improve the learning

effectiveness of the target participants, including but not limited

to pre-programme reading materials, online learning resources,

learning tools, follow-up action plans, community of practice and

coaching.

ii. State any awards won (if any) by the company and/or the lead

facilitator in relation to the subject area.

6.3 Commercial Requirements

The proposal must include all costs relating to the successful delivery of

the programme that meet the Bank’s learning requirements, including:

A. Total Cost

i. Describe the pricing structure

ii. Provide a total cost for the programme for the two target

participants (Group 1 and Group 2)


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B. Detailed Cost Breakdown (Itemised Costs)

i. Provide a detailed cost breakdown of the programme including

pre-training preparation, training, facilitating and follow-up

sessions.

ii. Indicate all other related costs such as learning materials, travel

and accommodation expenses, learning materials costs,

applicable taxes and duties and other additional charges

wherever applicable.

7. Submission Requirements

7.1 Proposal shall be duly completed, signed, labelled separately in three (3)

different documents, as follows:

Proposal Title Requirements

Document 1 Bank Negara Malaysia’s The Art of Thinking Programme – Mandatory Requirements

Refer Part 2, Paragraph 6.1

Document 2 Bank Negara Malaysia’s The Art of Thinking Programme – Technical Requirements


Document 3 Bank Negara Malaysia’s The Art of Thinking Programme – Commercial Requirements


7.2 The above documents shall also contain the company name and

logo/stamp on the cover page.

7.3 The three (3) proposal documents outlined in Paragraph 7.1 shall be

submitted to the Bank through ONE of the following channels:

A. Email

i. Softcopies of the three (3) proposal documents in PDF format

shall be emailed to the denominated e-mail address:

[email protected] under the subject heading

“Bank Negara Malaysia’s The Art of Thinking Programme”

ii. Proposal document 3 (i.e. commercial requirements) shall be

equipped with a password protection and the password must

be emailed separately to the e-mail address:

[email protected]

mailto:[email protected]



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OR

B. Tender Box

i. Hardcopies of the three (3) proposal documents in separate

sealed envelopes shall be addressed to the Director, Human

Capital Development Centre, Bank Negara Malaysia

ii. The three (3) sealed envelopes must be directly deposited in the

designated Tender Box with the label “Bank Negara Malaysia’s

The Art of Thinking Programme”. The Tender Box is located at:

Main Lobby, Ground Floor, Sasana Kijang,

2, Jalan Dato’ Onn

50480 Kuala Lumpur

Malaysia

iii. Proof of posting shall not be accepted as evidence of the learning

provider’s submission of the proposal.

7.4 The Bank shall not be responsible for any delay in the submission of any

tender proposal nor the loss of the related documents should they be

submitted through any other channels than that stipulated in Paragraph 7.3.

7.5. The Bank will also not be responsible for any cost incurred by the learning

providers in relation to their participation in this RFP exercise.

7.6 Proposal may be judged non-responsive and removed from further

consideration, if any of the following occurs:

i. Proposal is incomplete and fail to follow the requirements set out in this

RFP.

ii. Proposal is not received by the deadline specified in this RFP.

7.7 At the discretion of the Bank, quality proposals may be selected for follow-

up questions/clarification or to provide an oral presentation.

7.8 The Bank is not obliged to give any reason for the acceptance or rejection

of any particular proposal.


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8. Enquiries

8.1 To ensure consistent, transparent and comprehensive dissemination of

information to potential learning providers, all inquiries regarding this RFP

shall be provided in writing, via email to the following officer-in-charge:

i) Mr. Christopher Lee Choon Keat

e-mail: [email protected]

ii) Ms. Liyana Zanariah Ishak Bahari

e-mail: [email protected]

9. Closing Date and Validity Period of Proposal

9.1 The closing date and time of this RFP is on 13 August 2018 at 5:00 p.m.

(Malaysian time).

9.2 Softcopies or hardcopies of the completed proposal must be received by

the stipulated RFP closing date and time specified above.

9.3 Proposal received after the closing date and time of this RFP shall not be

considered.

9.4 The learning provider’s offer will be valid for a period of 12 months

commencing from the closing date of this RFP. On expiry of the validity of

offer, the learning provider shall, if so requested by BNM, extend the validity

of offer for a period of 6 months after the expiry date of the initial 12 months.




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Appendix A

PERSONAL DATA PROTECTION NOTICE

TO VENDORS OF GOODS/SERVICES

Purpose of notice

1. This notice is issued pursuant to the requirements under the Personal Data Protection Act 2010 (PDPA) to all individuals who are vendors of goods/services or the individual employees of the vendors of goods/services –

(i) engaged by Bank Negara Malaysia (BNM); or

(ii) who submits any RFI/RFP/tender/proposal to BNM for such purpose, (referred to as “vendors”).

Tujuan Notis

1. Notis ini dikeluarkan selaras dengan keperluan-keperluan Akta Perlindungan Data Peribadi 2010 (APDP) kepada semua individu yang menjual/ membekal barangan/perkhidmatan atau pekerja penjual/pembekal barangan/perkhidmatan yang –

(i) dilantik oleh Bank Negara Malaysia (BNM); atau

(ii) menghantar apa-apa RFI/RFP/tender/tawaran untuk tujuan tersebut

(dirujuk sebagai “pembekal”).

Processing of personal data

2. During the course of its dealings with you, BNM processes personal data of the vendors which include, but is not limited to, your name, IC/passport number, address and other contact details.

Pemprosesan Data Peribadi

2. Sepanjang tempoh urusan BNM dengan anda, BNM data peribadi pembekal, termasuk, tetapi tidak terhad kepada, nama, nombor kad pengenalan, alamat dan maklumat hubungan lain.


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Purpose of processing personal data

3. The personal data is collected for, amongst others, the following purposes:

(a) assessing your suitability to be awarded the contract for which you have applied;

(b) enforcing the rights and obligations in the contracts, including but not limited to, making payments for the goods/services and maintaining the list of key personnel who will be responsible to carry out the rights and obligations of the vendors under the contracts;

(c) providing access to BNM’s premises; and

(d) complying with any legal or regulatory requirements, including but not limited to, compliance with the withholding tax requirements, or as permitted by law or authorised by any order of court.

Tujuan Pemprosesan Data Peribadi

3. Data peribadi dikumpul bagi, antara lain, tujuan-tujuan berikut:

(a) menilai kesesuaian anda mendapat kontrak yang telah anda pohon;

(b) melaksanakan hak-hak dan obligasi dalam kontrak-kontrak, termasuk tetapi tidak terhad kepada, membuat pembayaran untuk barangan/ perkhidmatan dan menyimpan senarai kakitangan utama yang akan bertanggungjawab untuk menjalankan hak dan obligasi pembekal menurut kontrak-kontrak tersebut;

(c) memberi akses kepada premis BNM; dan

(d) mematuhi mana-mana keperluan undang-undang peraturan, termasuk tetapi tidak terhad kepada pematuhan terhadap keperluan cukai pegangan, atau seperti yang dibenarkan oleh undang-undang atau diberi kuasa oleh perintah mahkamah.

Disclosure of personal data

4. The personal data held by us shall be kept confidential. However, in order to exercise our rights and obligations under the contracts or to evaluate your RFI/RFP/tender/proposal to BNM, we may disclose your personal data to:

Departments within BNM;

Financial institutions;

Other parties authorised by you;

Regulatory and governmental agencies as permitted or required by law, authorised by any order of court or to meet obligations to regulatory authorities.


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Pendedahan Data Peribadi

4. Data peribadi yang disimpan oleh BNM akan disimpan secara sulit. Walau bagaimanapun, bagi melaksanakan hak-hak dan obligasi di bawak kontrak atau untuk menilai RFI/RFP/tender/cadangan anda kepada BNM, BNM mungkin akan mendedahkan data peribadi anda kepada:

Jabatan-jabatan di dalam BNM;

Institusi kewangan;

Pihak lain yang anda benarkan;

Agensi penguatkuasa dan kerajaan sepertimana yang dibenarkan atau dikehendaki oleh undang-undang, dibenarkan oleh mana-mana perintah mahkamah atau untuk memenuhi obligasi kepada mana-mana pihak penguatkuasa.

Protection of personal data

5. The security of your personal data is ensured by BNM as we shall take all physical, technical and organisational measures needed to ensure the security and confidentiality of your personal data. If we disclose any of your personal data to any entities, we will require them to appropriately safeguard the personal data provided to them.

Perlindungan data peribadi

5. Keselamatan data peribadi anda adalah dijamin oleh BNM kerana kami akan mengambil semua langkah fizikal, teknikal dan organisasi yang diperlukan bagi memastikan keselamatan dan kerahsiaan data peribadi anda. Sekiranya kami mendedahkan data peribadi anda kepada mana-mana pihak, kami akan memastikan bahawa pihak tersebut mengambil langkah yang sepatutnya bagi memastikan keselamatan data peribadi yang diberi kepada mereka.

Retention of personal data

6. It is BNM’s policy to destroy personal data of the vendors within 7 years after the contract has been awarded or after the conclusion of the contract, whichever is applicable.

Penyimpanan data peribadi

6. Ianya merupakan polisi BNM untuk memusnahkan data peribadi pembekal dalam tempoh 7 tahun selepas kontrak telah diberi atau selepas kontrak telah selesai, di mana ia terpakai.


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Access of personal data

7. Under the PDPA, you have the right to access your personal data to ensure that the personal data we hold about you is accurate, complete, not misleading and up-to-date. If you wish to exercise such rights and request access to your personal data, please contact us by completing our “Personal Data Access/Correction Request Form”.

Akses kepada data peribadi

7. Di bawah PDPA, anda mempunyai hak untuk mengakses data peribadi anda untuk memastikan data yang kami simpan mengenai anda adalah tepat, lengkap, tidak menyeleweng dan terkini. Jika anda ingin menggunakan hak tersebut dan memohon akses kepada data peribadi anda, sila hubungi kami dengan mengisi “Borang Akses/Pembetulan Data Peribadi”.

Kindly sign and acknowledge the Notice by e-mail to [email protected] or fax to +603 9179 2158 before 14 August 2018 that you have read and understood the Notice and you consent to the processing of your personal data by BNM. Sila tandatangan dan maklumkan kepada kami penerimaan Notis ini melalui e-mel ke [email protected] atau faks ke +603 9179 2158 sebelum 14 Ogos 2018 bagi menyatakan bahawa anda telah membaca dan memahami Notis ini dan anda membenarkan pemprosesan data peribadi anda oleh pihak BNM.

To : Bank Negara Malaysia

I hereby acknowledge that I have read and understood this Personal Data Protection Notice and by signing this, I consent to the processing of my personal data by BNM in accordance with the terms of this notice.

Saya dengan ini mengakui yang saya telah membaca dan memahami Notis Perlindungan Data Peribadi ini dan dengan menandatangani dokumen ini saya membenarkan pemprosesan data peribadi saya oleh BNM berdasarkan syarat-syarat di dalam Notis ini.

-------------------------

Name / Nama :

IC / Passport No. :

Date/ Tarikh :




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Appendix B

FINANCIAL INFORMATION STATEMENT FOR SOLE PROPRIETOR

Name of Business:

For the 12 Months From:

To:

Part 1 – Income Statement

1. Net Revenues (revenue received from the business)

2. Other Revenues (revenue received other than that shown in line 1)

3. Net Revenues (add line 1 and 2)

4. Operating Expenses (expenses incurred in running the business)

5. Depreciation Expense (depreciation on any fixed assets)

6. Taxation Expense (expenses incurred to pay tax)

7. Interest Expense (interest expense for the period)

8. Other Expense (other expense not reported in line 4 to 7

9. Total Costs and Expenses (add line 4 to 8)

10. Net Earnings (loss) (subtract line 9 from line 3)

Part 2 – Balance Sheet

11. Cash (cash in hand, cash in current and savings accounts)

12. Receivables (amount due from others for goods sold/services rendered)

13. Investments (marketable securities, fixed deposits or other investments held)

14. Personal property (personal property owned at cost)

15. Personal Residence (at cost)

16. Other Assets (other assets owned not shown in line 11 to 15, at cost)

17. Total (line 11 to 16)

18. Account Payable (amount owed to others for goods or services already received)

19. Mortgage on Personal Residence (amount of mortgage on own house)

20. Other Liabilities (any other liabilities not shown in line 18 and 19)

21. Net Worth (add line 18 to 20, subtract this total from line 17)

22. Total (line 18 to 21. This total must equal line 17)

I hereby declare that the above information is accurate

Signature and company’s stamp Date


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FINANCIAL INFORMATION STATEMENT FOR SOLE PROPRIETOR

Name of Business:

For the 12 Months From:

To:

Part 1 – Income Statement

1. Net Revenues (revenue received from the business)

2. Other Revenues (revenue received other than that shown in line 1)

3. Net Revenues (add line 1 and 2)

4. Operating Expenses (expenses incurred in running the business)

5. Depreciation Expense (depreciation on any fixed assets)

6. Taxation Expense (expenses incurred to pay tax)

7. Interest Expense (interest expense for the period)

8. Other Expense (other expense not reported in line 4 to 7

9. Total Costs and Expenses (add line 4 to 8)

10. Net Earnings (loss) (subtract line 9 from line 3)

Part 2 – Balance Sheet

11. Cash (cash in hand, cash in current and savings accounts)

12. Receivables (amount due from others for goods sold/services rendered)

13. Investments (marketable securities, fixed deposits or other investments held)

14. Personal property (personal property owned at cost)

15. Personal Residence (at cost)

16. Other Assets (other assets owned not shown in line 11 to 15, at cost)

17. Total (line 11 to 16)

18. Account Payable (amount owed to others for goods or services already received)

19. Mortgage on Personal Residence (amount of mortgage on own house)

20. Other Liabilities (any other liabilities not shown in line 18 and 19)

21. Net Worth (add line 18 to 20, subtract this total from line 17)

22. Total (line 18 to 21. This total must equal line 17)

I hereby declare that the above information is accurate

Signature and company’s stamp Date

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