reporteport on riy tours and travels

7/26/2019 Reporteport on riy tours and travels

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CHAPTER 1

INTRODUCTION AND DESIGN

OF THE STUDY

1.1 INTRODUCTION


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Tourism is an important source of income for many countries. It brings

large amounts of income into a local economy in the form of payment for

goods and services needed by tourists, accounting for 30% of the worlds

trade of services and 6% of overall eports of goods and services. It also

creates opportunities for employment in the service sector of the economy

associated with tourism. Travel and tourism is an important field. !iya

Travels, founded by "#$ Thampy in &'( has gone on to become the

biggest travel house in India. )y &'*, this company got approvals from

the "overnment of India +#inistry of abour -. The company is powered

by a team of eperts, nowledgeable and eperienced professionals of

diverse fields who use the best and the most innovative practices in human

resource assistance and overseas recruitment. The significance of the study

is that the study was conducted to learn the organi/ation structure and the

different departments of the organi/ation. In short this study was conducted

to get familiari/ed with the dynamics of the organi/ation .rgani/ation is

one of the inevitable part of business and management, there for the study

of organi/ational structure ,management process, functions etc, are very

significant as far as present trend, is concerned with the fast moving

industrial revolution. It gives specific nowledge about the overall woring

environment and the organi/ation morale. 1 study of this type will be

helpful for the prospective managers in involving new ideas with potential

dimensions and enabling them to tae appropriate managerial decisions.

1.2SCOPE OF THE STUDY


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The scope of the study is limited to !iya Travel and Tours India 2T

T4 ltd in detail. The recommendations in this study are only sub5ected to

!iya Travel and Tours, alicut branch. The organi/ational study was

intended to provide industrial eposure to the student and bridge the gap

between industry and industry people. The study covers the various

departments of !iya Travel and Tours and was intended for a period of one

month. This report covers the details of the departments in which the

student could get access and interact with responsible eecutives.

.3OBJECTIVES

The following specific ob5ectives have been set for the study7 To familiari/e with the management frame wor of !iya Travel and Tours,

alicut branch.

To have an overall study of the company and to familiari/e with the

functions of various departments of !iya Travel and Tours.

To understand the operation of travel agency and tourism industry.

To understand the service as a product.

1.4 LIMITATIONS

8incethe study was conducted in one district only, the findings cannot be

etrapolated for the whole 9erala.

Interviewing the people especially on their busy wor schedule was

difficult to some etent.

1.5 CHAPTER SCHEME

:12T;!


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:12T;! unction relevant to topic, #anpower 2rofile, ompany

2erformance, !elated Information on the topic chosen for study, >inancial

structure and performance, 8taeholders and 8uppliers.

:12T;! inance department.

:12T;!< *7 This chapter includes 8?T analysis, @8 model by

#cinsey, , 4iscussion and Implications.

:12T;!


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INDUSTRY PROFILE ANDCOMPANY PROFILE

2. 1 INDUSTRY PROFILE

Tourism is an important source of income for many countries. It brings largeamounts of income into a local economy in the form of payment for goods and

services needed by tourists, accounting for 30% of the worlds trade of services

and 6% of overall eports of goods and services. It also creates opportunities for

employment in the service sector of the economy associated with tourism. Travel

and tourism is an important field. 1 travel agency is a private retailer or public


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service that provides travel and tourism related services to the public on behalf of

suppliers such as airlines, car rentals, cruise lines, hotels, railways and pacage

tours. In addition to dealing with ordinary tourists most travel agencies have a

separate department devoted to maing travel arrangements for business travelers

and some travel agencies speciali/e in commercial and business travel only. There

are also travel agencies that serve as general sales agents for foreign travel

companies, allowing them to have offices in countries other than where their

headBuarters are located.

ORIGINS

The modern travel agency first appeared in the second half of the & thcentury.

Thomas coo, in addition to developing the pacage tour, established a chain of

agencies in the last Buarter of the &thcentury, in association with the midland

railway. The first ever tour organi/ed was from oughborough to eicester

carrying A00 passengers


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In$%&'nce

The ma5ority of travel agents have felt the need to protect themselves and their

clients against the possibilities of commercial failure either their own or a

suppliers. They will advertise the fact that they are surely bonded, meaning in the

case of a failure, the customers are guaranteed either an eBuivalent holiday to that

which they have lost or if they prefer, a refund. #any )ritish and 1merican

agencies and tour operators are bonded with the International 1ir Transport

1ssociation +I1T1-.

TRAVEL AGENCIES IN THE 21STCENTURY

?ith general public access to the Internet, many airlines and other travel

companies began to sell directly to passengers. 1s a conseBuence, airlines no

longer needed to pay the commissions to travel agents on each ticet sold. 8ince

&&@, travel agencies have gradually been disinterred mediated, by the reduction

in costs caused by removing layers from the pacage holiday distribution

networ. :owever, travel agents remain dominant in some areas such as cruise

vacations where they represent @@% of booings and @3% of pacaged travel.

Travel agencies have developed an internet presence of their own by creating

travel websites, with detailed information and online booing capabilities. Travel

agents have dynamic pacaging tools to provide fully bonded travel at prices

eBual to or lower than a member of the public can boo online. 1s such, the

agencies financial assets are protected in addition to professional travel agency

advice. 1ll travel sites that sell hotels online wor together with "48, suppliers

and hotels directly to search for room inventory. nce the travel site sells a hotel,

the site will try to get a confirmation for this hotel. nce confirmed or not, the

customer is contacted with the result. This means that booing a hotel on travelwebsite will not necessarily result in an instant confirmation.

S!gn!(!c'nce "( )"%&!$#

Tourism is an important source of income for many countries. Its importance

was recogni/ed in the manila declaration on world tourism of &'0 as Han activity


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essential to the life of nations because of its direct effects on the social, cultural,

educational and economic sectors of national societies and on their international

relations. Tourism brings in large amount of income into a local economy in the

form of payment for goods and services and 6% of overall eports of goods and

services. It also creates opportunities for employment in the service sector of the

economy associated with tourism. The service industries which benefit from

tourism include transportation services such as accommodations, including hotels

and resortsD and entertainment venues such as amusement pars, casinos,

shopping malls, music venues and theatres.

2.2 COMPANY PROFILE

RIYA TRAVEL * TOURS INDIA PVT

!iya travel is one of the leading overseas manpower companies of India,renowned or providing recruitment and placement in almost all prominent fields

throughout the world. The company has 30 years of eperience, baed by a team

of dedicated professionals and numerous satisfied customers. Cnder the guidance

of our chairman #r. "#$ Thampy, the company has grown tremendously, maing

a prestigious name in the industry. 8tarted off in &'0 as an enterprising trave


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group has iced off to be one of Indias leading travel organi/ations today.

:aving over three decades of eperience in the travel industry !iya group has

epanded all over the country with *Aoffices and 3 overseas in the C.8 with over

A00 professionals to assist. The !iya travel potential is dedicated to help

travelers not only to plan out but also boo eciting trips and much more. The

mission as an organi/ation is to create inspiring and meaningful eperiences that

connect people and places together. 1irline ticeting is being their core activity.

The epitome of high Buality services and timely deliveries has won !iya

recognition and laurels from various Buarters. ?ith the support of their customers

the company continued to be recogni/ed for the consistent and outstanding

performance that sets apart from their competitors maing the most preferred

option when we thin of travelling.

MISSION AND VISION

The company is committed to improving the Buality of life in communities

where it operates according to the customers needs. In the business of cut throat

competition, foresight has always been its ey strength, along with the ability to

deliver the best. Cnlie the saying H;pect the Cnepected the company believes

and wors towards the credo of H;pect the ;pectedJ

A+ARDS * ACCOLADES

1part from much


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!iya Travel and Tours

!iya Institute of :ospitality

!iya :olidays

!iya onnect

!iya #arine Travel

RIYA TRAVELS

ocated in the posh suburban heart of #umbai, !iya Travels has been

renowned as a premier consultancy company in overseas manpower

management. 4edicated professionals and countless satisfied customers

bac !iya Travels, a one of its ind with over 30 years of eperience and

having all over India. 1t !iya they wor with a commitment of G;pect

the ;pected, providing the customers the best service possible. The

trained professionals analy/e every clients reBuirements and give them

eactly what they want. Cnlie other agencies !iya is not about 5ust

providing the best but providing high productive, high caliber and

eperienced candidates according to the epectations of the client. ?ith an

in


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upon the !iya Travel and Tours to plan their trip. !iya understands every

travelers need unlie any other and provide our associates with a high

level of personali/ed services, integrated solutions and user friendly #I8.

?ith the vast nowledge in the field of travel, the company is able to bring

about a perfect balance and create a world of options to choose from.

G!,en -e"/ '&e )0e $e&,!ce$ &",!e - R!' )&',e * )"%&$3

4omestic K International Ticeting7

The company have tie ups with almost the entire airline fraternity. The

company provides associates option as far as any airline operating in India

or whether it is offline. That is the strength of !iya as a travel company

which is unmatched in India and the benefit is passed on to their

associates. !iya brings numerous web


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?hether we are travelling for business or leisure we can approach to

!iya which they provide the best option available. The company have

online database of budget, delue and luury accommodation within India

and globally at discount rates. !iya has tie ups with ma5or consolidators

such as "T1, Travelocity, Travanco etc. the vast selection of discounted

hotels with listings of price, availability and amenities maes booing

with !iya a pleasurable eperience.

ar !ental7

8ervice regarding car rentals can be provided to associates as when its

reBuired. The customers can pre plan the 5ourney with !iya to a step

further and travel stress free. The company boo and organi/e car rentals

and deliver timely services to customers all around the globe.

1irport 1ssistance7 The company has dedicated people who provide assistance at airport in

case of cancellation or reissue of ticets at last minute. The company has

another service of escorting the passengers inside the airport and clearing

all the procedural wor till the security checoreign ;change7

!iya has a separate division for foreign echange and is a fully fledgedmoney changer. It is licensed by the !eserve )an of India. !iya arranges

common foreign echange services for travelers and non travelers

interested in echanging money. The company offers the most

competitive rates with regards to either buying or selling foreign

echange. 8o any foreign echange reBuirement the company can cater to

it. isa 1ssistance7

!iya has a separate division for I81 processing which is dedicatedsolely for I81 clearance. 1n online solution will be provided wherein all

the information for various countries visa reBuirements can be seen as well

as traced by our associates as to whether the visa has been done or not. 1t

!iya, the company offer value enhanced services to help out with visa

related Bueries ensuring that the customers have a truly enriching travel


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eperience. The company has dedicated professionals that are ever willing

to help the customers with any visa related Buery. The company has fullathers passport attested by Indian embassy + affidavit-

F"& GCC C"%n)&!e$< (""/!ng "c%#en)$ '&e &e=%!&e

>irst issue visa and write aalam.

hecing 2assport status

;migration chec up

#edical chec up

2rofessional chec

2reviously, the minimum educational Bualification was 4egree and

presently its 0thstandard.

If emigration is not there, the person has to tae Insurance 2remium.

VISA

The word visa is derived from the atin word harta visa, which means

H2aper that has been seen, is actually an indication that a person is allowed or

authori/ed to enter the country which Hissued the visa, sub5ect to permission of

an immigration official at the time of actual entry. This authori/ation may be in

the form of a document, but more commonly it is a stamp that is endorsed in the

passport of the applicant. In some situations, some countries do not reBuire visa

due to a reciprocal treaty arrangements. The country that issues the visa typically

attaches various conditions to the visa, such as the time range that the visa is

valid, the period of stay or the time frame till when the person may stay in the

country, whether the visa is valid for more than one visit, etc.


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Re=%!&e#en)$ ("& ,!$'

"enerally the following documents are reBuired for obtaining Indian visa.

:owever, the reBuirement may vary from country to country.

riginal passport valid for at least 6 months for " and year for othercountries

isa fee

Two passport si/e color photographs

8upporting documents, where necessary

4uly completed application form

isa for E!Is and 2Is

2ersons of Indian origins and Eonresident Indians who possess either

I+verseas Indian iti/enship- or 2I card dont need Indian visa. I

and 2I give them the freedom to visit Indian without visa I and 2Icards are multipurpose. ifelong visa for visiting India.:owever those

E!Is and 2Is who dont have I or 2I card can apply for and get in

dean visa through the procedure mention above.There are sub agents to

whom the company issue ticets. They will do production for the company

and gain profit. These are the overall 2roduction process in the company.

6.2 HUMAN RESOURCE DEPARTMENT

The literary meaning of resources is wealth, supplies of goods, raw

materials etc. which a person, country, etc. has or can use. Then there is a Buestion

whether we can incorporate human beings also under the head resources, which

needs little eplanation. ?hen we use resources to indicate raw materials or any

other type of goods we mean it as a resources in the strict sense because it is

something, which can see and feel. They are the :ardware !esource. The ability

of the worer is Buality, which cannot see, they are 8oftware !esource. :uman

!esource #anagement is based on ideas and techniBues developed to enhance

worer motivation, productivity and performance. The various function of

personnel and administrative department helps in top management to build a good

relationship with the people at wor. >or organi/ation, success depends upon


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Buality of its worforce, identifying wor force accordingly, selecting the right

person for the right 5ob and motivating manpower to the fast changing

environment.

#ainly the :! activities are done through system. It has a 2ayroll 2acage.

The main :! activities include !esource planning, service, #anufacturing, $obs,

:uman resource, ashier, Travel management, supplier reconciliation, payables,

)an reconciliation and receivables. The employees information regarding

eave, 1ttendance, 1pproval and statutory are all doing through the system.

There are three :! staffs are there in this office. The main headBuarters is in

#umbai and they are controlling all the activities which tae place in this branch.

The !ecruitment and 8election process taes place in 9ochi.

!;!CIT;#;ET

?ith an in


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by within an individual and that report is sent to the manager. 1fter his

analysis about that particular employee, that report will send to the

4irector for the final analysis. If the performance of the employee is good

after the final assessment, then increment in salary is given to that

employee.

Travel 1gents >ederation of India +T1>I- K International 1gents Travel

1ssociations + I1T1- They are the travel associations of travel companies who 5oined together

and discuss about the ma5or activities. ;gD if they are going to reduce

commission, then they have to discuss together.

C"n!)!"n$ "( P'#en) "( G&')%!) 'n &"e "( G&')%!)

"ratuity shall be payable to an employee on his superannuation or

retirement or resignation or on his death or disablement due to accident or disease,

after completion of five years continuous service. In the case of termination of the

employment due to death or disablement, completion of continuous service of five

years shall not be necessary. In the case of death of the employee, gratuity payable

to him shall be paid to his nominee or to his heirs if no nomination has been

made. The employer shall pay gratuity to an employee at the rate of fifteen days

wages based on the rate of wages last drawn by the employee concerned, for

every completed year service or part thereof in ecess of si months. The amount

payable to an employee shall not eceed one lah rupees. "ratuity at the rate of

seven days wages for each season shall be payable to an employee employed in a

seasonal establishment. 1n employee has right to receive or better terms of

gratuity under any award or agreement or contract with the employer.

A!c')!"n ("& G&')%!)

1 person who is eligible for payment of gratuity under the payment of "ratuity

1ct, &@( or any person authori/ed in writing to act on his behalf, shall apply to

the employer in form G$ to the employer within 30 days from the date the gratuity

became payable to him. 1pplication in plain paper with relevant particulars may


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also be submitted. 1 legal heir of an employee who is eligible for payment of

gratuity shall apply in form G9 to the employer within one year from the date the

gratuity became payable. Eo claim or gratuity under the act shall be invalid

merely because the claimant failed to present his application within the specified

period. The employer shall arrange to pay the amount of gratuity to the person to

whom the gratuity is payable within the prescribed time.

6.6 MAR:ETING AND SALES DEPARTMENT

The !iya Travel and Tours India 2vt td has emerged as one of the topollowing are some of the suggestionsD

The company has credit business and its payment mode is based on

weely payment. 8o, if the customer does not pay the money on time, then

it is a main problem. There should be a proper payment period and plan so

that there will not be any due payment of money.

The company can improve their ideas, 2acages Itineraries and attractive

offers according to the customer demand. This will help to increase the

companys image in the tourism maret. The travel agency can develop an application for smart phones so that the

customers can easily access to it.

The company can publish their itineraries new pacages on internet to get

more business from new customers.

The company can improve their advertisement style and try to publish

their products in the maret in a new style.

CHAPTER V


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CONCLUSION

Travel and tourism is an important field. 1 travel agency is a private retailer

or public service that provides travel and tourism related services to the public on

behalf of suppliers such as airlines, car rentals, cruise lines, hotels, railways and

pacage tours. Tourism is an important source of income for many countries. It

brings large amounts of income into local economy in the form of payment for

goods and services needed by tourists, accounting for 30% of the worlds trade of

services and 6% of overall eports of goods and services. It also creates

opportunities for employment in the service sector of the economy associated

with tourism. In addition to dealing with ordinary tourists most travel agencies

have a separate department devoted to maing travel arrangements for businesstravelers and some travel agencies speciali/e in commercial and business travel

only. There are also travel agencies that serve as general sales agents for foreign

travel companies, allowing them to have offices in countries other than where

their headBuarters are located. !iya travel is one of the leading overseas

manpower companies of India, renowned or providing recruitment and placement


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in almost all prominent fields throughout the world. The company has 30 years of

eperience, baed by a team of dedicated professionals and numerous satisfied

customers. Cnder the guidance of our chairman #r. "#$ Thampy, the company

has grown tremendously, maing a prestigious name in the industry. 8tarted off in

&'0 as an enterprising trave group has iced off to be one of Indias leading

travel organi/ations today. :aving over three decades of eperience in the travel

industry !iya group has epanded all over the country with *Aoffices and 3

overseas in the C.8 with over A00 professionals to assist.

The !iya travel potential is dedicated to help travelers not only to plan out but

also boo eciting trips and much more. The mission as an organi/ation is to

create inspiring and meaningful eperiences that connect people and places

together. 1irline ticeting is being their core activity. The epitome of high Buality

services and timely deliveries has won !iya recognition and laurels from various

Buarters. >rom the study it was understood that with the support of their

customers the company continued to be recogni/ed for the consistent and

outstanding performance that sets apart from their competitors maing the most

preferred option when we thin of travelling. This study has given me an

enriching eperience and provided me with more insights into the topic related to

Travel field.

BIBLIOGRAPHY

+EBSITE

www.riyagroup.travel

www.travelagency.com

www.riya.travel
http://www.travelagency.com/http://www.travelagency.com/


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