report on safety
TRANSCRIPT
Report on Safety
Report on Safety
This report is a summary ofsafety programs across
Walt Disney Parks and Resortsas of January 2008.
It builds in information fromour 2002 safety report and will be
supplemented by ongoingupdates on our Web site:www.disney.com/safety.
Contents
Our Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About This Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guest Safety at Our Resorts
What’s New? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety by Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Design and Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Manufacturing and Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installation, Testing and Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Operational Excellence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Informing Guests About the Safe Use of Attractions. . . . . . . . . . . . . . . 14
Maintaining Safety Every Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Oversight and Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Guest Safety Initiatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Emergency Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Emergency Medical Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Food Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Lifeguard Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Disney’s Wild About Safety® Education Initiative . . . . . . . . . . . . . . . . . . 25
Commitment to Safety Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Cast and Crew Safety
Safety Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Safety Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Safety Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Safety at Sea: Disney Cruise Line® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Safety at Hong Kong Disneyland® and Disneyland® Resort Paris . . . . . . . . 33
Umbrella of Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
How to Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
1
2
Our CommitmentGreetings,
When Walt Disney envisioned Disneyland®, he saw an environmentwhere families could have fun together in a safe and clean atmosphere.Since then, safety has played a vital role in Disney culture.
Today, safety remains the top priority for Walt Disney Parks and Resorts.Safety is the first of four quality standards-followed by courtesy, showand efficiency-that guide the operational decisions of more than100,000 Cast Members (employees) worldwide.
While safety is a part of everyone's job, we have a full-time team of morethan 1,500 engineers, mechanics and electricians dedicated to attractionsafety and maintenance at Disney resorts in the United States.
Our Web site, park maps, pamphlets and resort signs offer Guest safetyinformation, including Disney's Wild About Safety®, a program that helpsGuests keep safety top of mind by encouraging them to listen closely toinstructions when boarding attractions; supervise younger children intheir party at all times; and stay hydrated during hot summer days.
In tandem with our goal of providing a safe experience for our Guests,we are also committed to a safe work environment for our CastMembers. Cast Members keep safety top of mind with the help of ourSafe D Begins With Me program, outlined in this report.
Our commitment to safety is as much a part of our cultureas our dedication to making dreams come true for ourGuests. Thank you for your interest in safety.
Sincerely,
Jay RasuloChairman Walt Disney Parks and Resorts
From the time our Guests
begin planning their visits,
they can access safety
information on Web sites
and in vacation-planning
literature. Once they’ve
arrived, additional safety
guidance is available in park
guide maps, in pamphlets,
on signs, in our hotel rooms,
and in audio messages.
3
4
This Report on Safety provides an overview of safetymanagement systems, programs and practices throughoutWalt Disney Parks and Resorts. While there are extensivesafety programs at all properties that carry the Disney name, this report focuses primarilyon our U.S. operations.
Our safety efforts are enhanced through partnerships with expert organizations such asthe American Society for Testing and Materials, the International Association ofAmusement Parks, the National Safety Council, Underwriters Laboratories and theInternational Association for Food Protection, just to name a few.
Our Safety Team is composed of experts from a broad range of disciplines andoccupations including engineering, quality assurance, maintenance, attraction operations,facilities, microbiology, ergonomics, human factors, certified safety professionals,environmental protection, security and theme park design.
As a team, we devote our time and resources to enhancing safety by:• Integrating best practices and new ideas from related industries and scientific
disciplines into our safety protocols• Developing, evaluating and implementing new safety technologies• Monitoring compliance with regulations and internal standards• Coordinating with government agencies, industry groups and others to advance safety
The safety of those who work and play at Walt Disney Parks and Resorts 11 theme parksand world-class cruise line is our single most important responsibility. I invite you toread this report to learn more about our commitment to safety and to visitwww.disney.com/safety for additional information and updates.
Sincerely,
Greg HaleChief Safety Officer and Vice President Worldwide Safety and Accessibility
About This Report
5
Guests enjoy Big ThunderMountain Railroad at theMagic Kingdom® Park.
Cast Members conduct anattraction pre-openingrestraint check at anattraction at Disney’sHollywood Studios™.
6
Every year, millions of people from around theworld visit the Disneyland® Resort and Walt DisneyWorld® Resort to share in the fun and fantasy thathave long delighted Guests.
All of us at Walt Disney Parks and Resorts takepride in everything we do to promote safety atour properties-from the Imagineers who applyadvanced safety technologies to our attractions tothe Security Cast Members who patrol ourproperties in vehicles, on bicycles and on foot 24hours a day.
We will never stop exploring new ways toenhance safety through the use of innovativetechnology.
In keeping with this commitment to continuousimprovement, we have developed new toolsintended to make Walt Disney Parks and Resorts—and our attractions—even safer and to help ourGuests make responsible choices for themselvesand their families.
What’s New?
Innovative and ‘Smart’ Safety Systems
‘Smart’ Seat BeltsAlready an innovator in attraction safety, Disneydesigned and developed a “smart” seat belt that'slinked to the control system of dynamic thrill ridessuch as the DINOSAUR attraction at Disney'sAnimal Kingdom® Theme Park. The seat beltfeatures a special pull-strap allowing Guests toconfirm that their belts, which must be securedbefore a ride vehicle can move, are plugged inproperly. Under normal ride conditions, once theseat belt is locked and the ride begins to move, aGuest cannot unlock the belt until the ride vehiclestops. The seat belt design is so innovative wehave been issued a patent by the United StatesPatent and Trademark Office.
Guest Safety at Our Resorts
The U.S. Patent and Trademark Office issued apatent on our new seat belt design.
FAST FACT: In one year, worldwide Disneyattractions carry approximately 600 millionGuests on 250 attractions.
Secure Station GatesIn the past several years, Disneyland® Resort andWalt Disney World® Resort have installed state-of-the-art station gates designed to place a safetybarrier between Guests in a ride-loading zoneand moving vehicles on attractions.
The station gates are linked to an attraction'scontrol system and open automatically once avehicle has come to a stop and is ready forboarding.
Operator-Managed MotionWe have installed 90 operator-managed motionride control consoles. These ride consoles featureblinking indicators and standardized motioncontrol buttons. For example, when Guests boardthe “it's a small world” attraction ride vehicle, theride operator can easily keep the motionindicator in his or her field of vision whilefocusing on Guests as they board.
7
Secure station gates are designed to place a barrier between Guests in the ride-loading zone and the movingride vehicle.
Cast Member stationed at the operator-managed motionride and control panel at the “it's a small world” attraction.
Safety by Design
Blue Sky
Every attraction begins with a “blue sky”concept-the earliest spark of an idea. As theconcept develops, the show team expands toinclude numerous disciplines. Designing forsafety begins in this early phase.
Design and Engineering
Disney attractions are designed to highstandards by experienced, multidisciplinaryteams that use the latest techniques andsafety technologies.
Manufacturing and Production
Carefully controlled manufacturing processes help ensure the quality of our materials and the integrity of our ride systems.
Most Disney attractions are created by Walt DisneyImagineering, the division of The Walt Disney Company thathas designed and created hundreds of attractions for Disney's11 theme parks around the world since its founding in 1952.
From early design phases, the Imagineers work closely withtheir counterparts in operations, engineering, safety andmaintenance in an extended team, ensuring that safety isliterally built into every design.
Here is an overview of the process used to create and maintain the safety of Disney attractions.
Installation, Testing and Adjustment
Once an attraction has been installed, it undergoes rigorous testing of its show andride systems.
8
9
Guest Communications
A variety of communication tools remindGuests how to enjoy their experiences safely.
Operational Excellence
Cast Members receive training in both generalsafety principles and the operational specificsof individual attractions.
Maintaining Safety Every Day
Maintenance continues 24 hours a day, sevendays a week. Attractions are inspected everynight to confirm that they are ready foroperation.
Oversight and Compliance
A quality assurance program verifies thatDisney meets or exceeds regulatoryrequirements and its own stringent standards.
Since we began building and operating themeparks in the 1950s, we have establishedhundreds of internal standards to guide the safeand reliable design of attractions.
All our attractions are designed to highstandards by multidisciplinary teams who followconsistent processes and work to incorporatethe most current safety technologies into theirdesigns.
Multidisciplinary Design TeamAttraction design is a complex process. It caninvolve experts from more than 100 creative andtechnical disciplines. In addition to certifiedarchitects, safety professionals, and structural,electrical, civil, software and mechanicalengineers, our diverse project teams frequentlyinclude representatives from maintenance,operations and other relevant fields.
A Systematic Approach to SafetyIn addition to observing high standards andusing advanced technology, our project teamsfollow a formal requirements-based engineering
process to incorporate appropriate safetymeasures into the design and development ofnew attractions.
Designing to the Highest StandardsAll the attractions we build meet a tough set ofstandards that not only reflect our many years oftheme park experience and commitment tosafety but also meet state regulations andstandards set forth by some of the world's mostrespected standard-setting organizations.
Those entities include the American NationalStandards Institute, the American Society forTesting and Materials, the American WeldingSociety, the National Fire Protection Associationand the American Society of MechanicalEngineers.
These standards and regulations addressnumerous aspects of attraction design anddevelopment, from the materials we select toride characteristics and safety features.We continuously develop new standardsthrough processes specifically designed toapply our collective knowledge from the workwe do every day.
Design and Engineering
10
Walt Disney Imagineering Cast Members work on a scale modelof Expedition Everest-Legend of the Forbidden Mountain™.
Imagineers look in on the construction progress ofExpedition Everest-Legend of the ForbiddenMountain™, which opened in 2006.
In the manufacturing and production phase, weapply advanced safety technologies and adhereto a strictly controlled manufacturing process tomonitor both the quality of our materials andthe mechanical integrity of our rides.
Engineering and Implementing Safety TechnologyOur attractions are equipped with a broad rangeof advanced safety technologies-manydeveloped by Disney. While each attraction has aunique combination of safety systems and showelements, some of the safety technologies foundin our rides include:
• Redundant Brakes designed to safely stopride vehicles even if the primary brakesystem fails.
• Dual Ride-Control Systems that allowcertain attractions to operate only if bothsystems “agree” that monitored conditionsfor safe ride operation have been satisfied.
• Monitored Seat Belts that help identifyrestraining devices that may not be properlysecured.
• Redundant Track Sensors that monitorvehicle speed and location.
• Pressurized Tubular Track Rail thatmonitors the structural integrity of the track.
• Automated Barriers, such as station gates,that provide a barrier for Guests attemptingto board vehicles or entering the ride pathprematurely.
• Anti-Rollback Mechanisms in tracks andcars designed to stop vehicles on steepinclines from sliding backward.
• Multi-Screen Video Monitoring thatprovides designated Cast Members withvarious views of ride vehicles.
• Computerized Messaging Systems thatprovide ride information to operations,maintenance and engineering teams fortroubleshooting.
• Motor Controller Overspeed Detectionthat tracks the speed of drive motors andautomatically shuts them down in the eventthey exceed acceptable velocities.
• Backup Power in case of power failure.
Our teams also evaluate new technologies asthey emerge and continually seek opportunitiesto incorporate them into both new and existingattractions. Our history of leadership in safetytechnology, as the first to deploy a variety ofsafety measures in rides, includes many of thoselisted above. This leadership dates back to theintroduction of the first steel-track rollercoaster,the Matterhorn Bobsleds, at Disneyland® Park, in1959.
Manufacturing ProcessWhen contracting for attractions, we workclosely with vendors to verify that theirmanufacturing is consistent with our own highstandards.
The materials and processes used in buildingour attractions are specified within themanufacturer's requirements and meet industrystandards.
Manufacturing and Production
11
Attractions are inspected every night before they arepermitted to open the next day.
Installation, Testing and Adjustment
Every attraction we install undergoes hundredsof hours of review and testing before the firstGuest ever climbs aboard.
Once an attraction has been installed and a testvehicle is in place, the entire ride system
undergoes rigorous acceptance test proceduresthat include verifying system responses, failuremodes and performance under conditions thatsimulate a fully loaded ride vehicle.
In the first round of acceptance testing,”waterdummies” or other weights are used to load thevehicles. Once the safety of the attraction hasbeen confirmed through riderless testing,members of the project team board itthemselves to perform a second round of tests.
In addition, new attractions in both Californiaand Florida must be approved by registeredprofessional engineers and state-qualified safetyinspectors before they can open to the public.
Our commitment to safety continuesthroughout the life of an attraction. Skilledoperators, communication to our Guests,thorough maintenance routines and vigilantquality assurance are other essential elements ofour comprehensive attraction safety program.
12
Engineers and designers oversee the progress on theinstallation of a new ride vehicle.
Once an attraction has been installed and a test vehicle is in place, the entire ride system undergoes rigorousAcceptance Test Procedures.
With the safety of Guests constantly in theforefront, all Cast Members who operateattractions at our theme parks receive training inboth general safety principles and theoperational specifics of their designatedattractions.
Operating GuidesWe develop comprehensive operating guides foreach of our attractions. These detaileddocuments, which serve as the foundation forour training programs, use a standardizedformat to consolidate and organize informationrelevant to the operation of our attractions,including compliance standards, checklists,trainer's guides and operating processes.
We systematically monitor these guides andupdate them as changes are made in anoperating area.
TrainingOur comprehensive approach to training-whichincludes developing uniform training materials,using experienced trainers, delivering personalinstruction and systematically assessing Cast
knowledge of operational protocols-reflects ourunderstanding of how important our CastMembers are to the safety of our Guests. Wecontinually focus on implementing bestpractices in training to further our safety goals.
Every year, more than 30,000 operationaltraining sessions for our attractions areconducted at our U.S. properties alone. Allsessions use standardized materials deriveddirectly from attraction-specific operatingguides and include both classroom instructionand on-site demonstrations.
By the time Cast Members begin working withpark Guests, they have received hands-ontraining in all aspects of safe ride operationincluding:• Controlling vehicle motion through ride
systems and uniform dispatch procedures.• Monitoring the ride environment.• Proper seating configurations where
specified.• Seating restraint systems.• Procedures for shutting down attractions.• Evacuation procedures.• Communication with other Cast Members
monitoring or controlling the rides.
Attraction-specific training typically lasts threeto five days, but completing the curriculum isjust the first step. Cast Members are notpermitted to operate rides until they havedemonstrated command of attractionmechanics and operating procedures through acombination of written exams, on-the-jobassessments and, in some cases, computersimulations. Even after the successfulcompletion of training and testing, dailyperformance is monitored by managers andassessed against requirements specified in theattraction's operating guide.
As changes are made to attraction guidelines,operators are retrained and must demonstratecompetency under the new guidelines.
Operational Excellence
13
Every year, our U.S. properties alone conduct more than30,000 operational training sessions for our attractions.
Our Guests play a critical role in making everytrip to our parks and resorts a magicalexperience free of accidents that can occurwhen posted rules are not followed. Only Guestsknow their own physical limitations and specialhealth conditions.
We have developed a broad range ofcommunication tools and informationresources-including Web pages, pamphlets,guide maps, signs, verbal instructions, audiomessages and instructional ground markings—to help visitors make responsible choices whileenjoying our parks and attractions.
Before Entering Our Parks—Planning a VisitTo help our Guests plan their visits, we make anassortment of safety information availablebefore they even arrive on our properties. TheDisneyland® Resort Web site atwww.disneyland.com and the Walt DisneyWorld® Resort Web site atwww.disneyworld.com both include safetyinformation such as height requirements andhealth warnings for individual theme parkattractions. Similarly, information to assist Guestswith disabilities prepare for an enjoyable andsafe visit to either of our domesticResorts can be found on these Web sites.
Safety information is also available incomplimentary guide maps at each park and ina number of pamphlets and information guides.
In Our Parks — Understanding the RulesIn our parks, we use a combination of signs,audio messages and other tools tohelp Guests stay safe.
Warning SignageTo deliver instructions effectively toour Guests, we have installed morethan 12,000 signs at attractionentrances, in queues and in ridevehicles throughout our U.S. parks andresorts. Each of these signs follows astandard international format, withclear language and intuitiveinstructional symbols—such aspictographs of properly seated ridersand fastened safety belts—to conveykey safety messages without languagebarriers.
Informing GuestsAbout the Safe Use of Attractions
14
To deliver instructions effectively to our Guests, we haveinstalled more than 12,000 signs at attraction entrances, inqueues and in ride vehicles. Shown here is an attractionwarning sign for Expedition Everest—Legend of the ForbiddenMountain™ at Disney’s Animal Kingdom® Theme Park.
At the entrance to each of our attractions,prominently displayed signs explain theattraction experience and alert Guests toapplicable rider restrictions so they can decide ifa given attraction is suitable for them.
In queues and boarding areas, we post signsthat clearly depict safe and unsafe behavior.
Finally, as Guests board attractions, we reinforcethese important reminders through additionalsigns in the vehicles themselves.
Audio MessagesIn addition to carefully designed and placedsigns, many of our moving attractions areequipped with audio messages to reinforce keysafety rules as Guests board attractions anddepart on their experiences.
Other Safety FeaturesOther important safety features designed tohelp our Guests make responsible decisionsand stay safe throughout their visits include:
• Standardized yellow and black warningstripes to alert Guests to platform edgeswherever they load and unload
• Safety announcements immediatelyprior to vehicle dispatch
• Station gates, fencing or yellow “wait”lines where Guests assemble beforeboarding vehicles and
• Guide maps with safety messagesavailable in various languages
15
To help Guests plan their Disneyvacation they can visitdisney.com/safety to obtain safetyinformation and some great safetytips from Timon and Pumbaa.
It is crucial that a ride be mechanically andstructurally sound. That is why our rigorousmaintenance efforts—which total thousands ofhours of maintenance and inspection every day-are an integral part of our daily routine.
The Night Shift — ‘Mickey After Midnight’Every night after our parks close, maintenanceteams review each attraction. Rides are notauthorized for operation the next day untilscheduled preventive and correctivemaintenance procedures have been performed.
In addition to these nightly inspections, ridevehicles are regularly taken out of operation forscheduled service, where parts are inspected,tested and replaced as needed.
This entire attraction maintenance program ismanaged through a computer-based systemthat tracks daily, weekly, monthly and yearlymaintenance requirements for all our attractionsand generates management tools such as workorders and checklists. This system is central to ascheduling and staffing process designed tofacilitate the proper and timely completion of allour maintenance activities.
The Role of EngineeringAt Walt Disney Parks and Resorts, electrical,mechanical and a wide variety of otherengineers stationed on our properties joinforces to play a key role in our maintenanceprogram.
For instance, ride engineers developmaintenance plans for all our attractionsthrough careful review of relevant drawings,systematic analysis of design documentation,and extensive field experience. These engineersalso update maintenance plans as theconfiguration of each ride is upgraded andmodified.
The in-house testing capability provided byengineers in our parks allows us to troubleshootsystems software and determine how strain,acceleration, impact and temperature may affectthe performance of an attraction's components.Each day, our engineers and maintenancetechnicians work together to renew ride vehiclesand cycle in new parts as needed, all in an effortto confirm that the equipment we operateconsistently satisfies our high standards.
Maintaining Safety Every Day
A DAY IN THE LIFE OF AN ATTRACTION MAINTENANCE TEAM* . . .
12:00 A.M.Shift supervisor goes overassignments, downtime logsand non-routine workorders.
12:30 A.M.Inspectors walktrack and checkequipment.
1:15 A.M.Engineering andmaintenance personnelevaluate equipment forwear and condition.
2:30 A.M.Quality Assurance partnerswith Maintenance to verifythat parts meet requirementsfor safe operation.
2:45 A.M.Maintenanceconducts inspectionof each ride vehicle.
PARKCLOSES
16
The Pre-Opening ChecklistEven after the maintenance team has completedits inspections, our attractions cannot openwithout final review and approval from theoperations team.
Once confirmation is received that the nightlymaintenance routine hasbeen completed, rideoperators use a detailedlist taken from eachattraction's operatingguide to perform pre-opening checks of keyride components, such asseating restraints, videomonitors and ride controlsystems. To give CastMembers enough time to complete thisimportant process in a thoughtful and thoroughway, ride operators typically begin their shiftshours before the first Guest enjoys theattraction.
Attraction RefurbishmentRegular maintenance is supplemented withattraction refurbishment, in which attractionsundergo a detailed “renewal.” Each attraction isevaluated and renovated on its own schedule,based on factors such as the attraction's age,ride condition, show improvement schedules
and sound engineeringjudgment.
Many ride systems arecontinuouslyrehabilitated, meaningcomponents or evenentire ride vehicles areregularly removed andrefurbished. This processallows for the ongoing
inspection of the vehicles' major structuralcomponents.
*The times and descriptions presented in this illustrative scenario are approximations based ontypical nighttime maintenance schedules for our larger and more complex attractions.
3:30 A.M.Skilled technicianstorque ride wheels toverify compliancewith specifications.
6:15 A.M.Maintenance powers up ride tobegin pre-opening inspections.
7:00 A.M.Maintenance shiftsupervisor turns rideover to Operationsteam.
7:30 A.M.Operators initiate ridestartup and performdaily pre-opening checks.
9:00 A.M.Ride opens to Guests.
17
FAST FACT: Every night maintenanceworkers perform inspections for criticalride systems, with approximately 1,000hours of daily inspection time on allattractions.
Our comprehensive quality assurance program is designed toenforce both our own standards and state regulations for ridesystems.
Standards and Regulations
Disney StandardsSince we began building and operating theme parks in the 1950s,we have established hundreds of internal standards for thedevelopment and operation of attractions.
We believe these standards-premised on over half a century ofoperating experience and internationally recognized standards fromorganizations such as the American Society for Testing andMaterials-to be among the most comprehensive in the theme parkindustry. Many of them, such as those developed for rideperformance, signs and ride controls, far exceed industry norms andgovernment regulations.
State Regulation: Ride Safety Standards and Accident Reporting Both of the states in which we operate-Florida and California-haveregulations governing ride safety and accident reporting. We fullycooperate and comply with state inspection and reportingprograms, and we work with regulators and other theme parks tomake these inspection and reporting programs more effective.
In the event of an incident or accident in our parks, we comply withstate reporting requirements and immediately conduct our owninvestigation. Benefiting from experience, we commonly use theresults of these investigations to help anticipate and preventrecurrences.
Florida Since 1989, the Florida Department of Agriculture and ConsumerServices has regulated both temporary rides, such as those found infairs and carnivals, and permanent rides, such as those found in largetheme parks like Walt Disney World®. Regulations are based on ASTMF24 standards for amusement rides and devices. The regulationsrequire temporary rides to be inspected by state inspectors eachtime they are set up or moved to a new location. Large theme parkslike Walt Disney World®, that employ at least 1,000 full-timeemployees and that maintain full-time in-house safety inspectors,comply with state requirements for permanent rides by utilizingstate-approved inspectors or professional engineers who submitannual affidavits of compliance to the state.
Oversight and Compliance
18
A Disney engineer andmaintenance CastMember reviewengineering changes onan attraction vehicle.
In 2002, Florida's major amusement companies and the FloridaDepartment of Agriculture entered into a Memorandum ofUnderstanding (MOU) that requires quarterly reporting of any seriousride-related injuries and immediate reporting of fatalities. The MOUalso provides for biannual site visits, consultations and reviews of thesafety programs at Florida's permanent amusement facilities.
California California's Permanent Amusement Ride Safety Law has three primarycomponents: Regulatory oversight by the California Division ofOccupational Safety and Health, inspection of all registeredamusement rides, both annually and as-required by the state, andmandatory reporting by all permanent amusement parks of accidentsinvolving serious injuries on rides.
Since the implementation of the Permanent Amusement Ride SafetyLaw, the Division of Occupational Safety and Health has conductedhundreds of inspections of the Disneyland® Resort’s 63 registeredattractions. The Disneyland® Resort maintains a current license fromthe state to operate each attraction.
19
FAST FACT: Disneyland®Resort and Walt DisneyWorld® Resort havemore than 1,400 trainedmechanics andelectricians and over100 engineers andsupport staff.
Inside Central Shops, where we make and maintain a variety of rides and attractions, an inspector from theQuality Assurance Team reviews parts.
Quality Assurance
We conduct several different types of inspectionsin our parks each year in order to monitorcompliance with our internal standards and stateregulations.
Annual Ride InspectionsEach year, every registered attraction receives acomprehensive inspection prior to certificationwith the state in which it is operated. Theseinspections are conducted by licensed engineersand qualified inspectors from various disciplinescovering a wide range of elements, from physicalcondition to regulatory compliance.
Annual Operations AuditsAnnual operations audits are conducted byengineers and qualified inspectors from Disney'sQuality Assurance Team for all registeredattractions. Audits are performed in cooperationwith maintenance, operations and trainingmanagement and focus on the three keyelements of safe attraction operations: pre-opening procedures, the daily checklist andtraining.
Annual Documentation AuditsIn addition to annual ride inspections andoperations audits, our Quality Assurance Teamconducts detailed annual audits of our attractiondocumentation. These audits reviewdocumentation required under the regulations ofeach of the states in which we operate, as well asAmerican Society of Testing and Materialsstandards. Records for items such as requiredpreventative maintenance, inspections, correctivework, manufacturing activity and operationschecklists are reviewed in detail.
The reviews also extend to basic governingdocumentation, such as attraction operatingguides, manufacturer's requirements manuals,maintenance manuals and similar materials.
20
Each year, every registered
attraction receives a
comprehensive inspection prior
to certification with the state in
which it is operated. These
inspections are conducted by
licensed professional engineers.
A member of the Quality Assurance Team performs avehicle inspection at Buzz Lightyear's Space Ranger Spin.
Through these reviews, documentation iskept current with respect to attractionconfigurations, evolving ASTM standardsand regulatory requirements.
Quality ControlIn our ongoing field inspections, weconduct thousands of nondestructive testseach year.
Inside central shops, where we make andmaintain a variety of rides and attractions,inspectors from the Quality Assurance Teamreview purchased parts and perform in-process and final inspections of the partswe manufacture. All critical parts areinspected prior to installation on anattraction.
21
A Disney service manager trains and qualifies amaintenance Cast Member on an attraction procedure.
A Quality Assurance Inspector performs a dimensional inspection on a part.
The magic and memories we seek to createinvolve a broad range of activities: ridingattractions, dining, shopping, swimming and liveentertainment. We know that each of theseactivities is important to an enjoyable visit, and,therefore, we take a multifaceted approach tomaking safety a priority on our properties.
Security
An important ingredient of safety is security.More than 1,200 Disney Cast Members areemployed in security operations at theDisneyland® Resort and Walt Disney World®Resort. Security Cast Members patrol ourproperties in vehicles, on bicycles and on foot 24hours a day. They control access to ourproperties and facilities, provide parking lotsecurity and manage security credentials forGuests, Cast, vendors and suppliers.
Local authorities also have a presence in each ofour domestic resorts. These law enforcementagencies maintain a permanent, dedicatedpresence on our properties at all times, helpingto promote the safety and security of all ourGuests and Cast Members.
Emergency Response
Committed to beingprepared for anyeventuality, theDisneyland® Resort andWalt Disney World®Resort haveestablished permanentEmergency Operationscenters in the event anemergency shouldarise at either location. These centers use thesame unified command system as lawenforcement agencies to maximizecommunication and expedite mobilization incrisis situations. Extensive two-way radio systemsenable communications among members of theresorts' operating teams and allow priorityinformation to be sent simultaneously tohundreds of Cast Members throughout eachproperty.
The Disneyland® Resort and Walt Disney World®Resort received American Red Cross awards in2005 for “Excellence in Disaster Preparedness”based on our Emergency Preparedness plan. Wemaintain an on-site police and fire substation tospeed deployment of police, firefighters andparamedics. We also conduct quarterly exerciseswith primary response officers and SWAT teams.Periodic resort-wide exercises promotingcoordination between Disney Cast and on-siteand off-site emergency response partners-including local, state and federal organizations-are also conducted.
Walt Disney World® Resort in Florida is the firsttheme park and resort in the United States to bedeclared a StormReady® community. To beofficially StormReady®, a community or site mustestablish a 24-hour emergency operationscenter, have redundant communications systemsto receive severe weather forecasts and warningsand to alert the public, create a system thatmonitors local weather conditions, promote the
The American Heart Associationstates that sites implementingcomprehensive medical responseplans with trained rescuers providingprompt CPR and defibrillation withAEDs are greatly increasing survivalrates for sudden cardiac arrest.
Guest Safety Initiatives
22
Security Cast Members patrol our properties invehicles, on foot and, in this instance, on bicycles24 hours a day.
importance of public readiness throughcommunity seminars and develop a formalhazardous weather plan, which includes trainingsevere weather spotters and holding emergencyexercises. StormReady®, a program started in1999, helps arm America's communities with thecommunication and safety skills needed to savelives and property-before and during an event.
When hurricanes hit Florida in 2005 and 2006,the Walt Disney World® Resort HurricanePreparedness plan met the challenge.Preparation for the storms, the response to themand the eventual recovery operations wereimplemented seamlessly, with the main focus onGuest and Cast safety.
Emergency Medical Response
All our properties have emergency facilities toassist Guests in need. At the Disneyland® Resort,there are three emergency medical servicefacilities, as well as full-time paramedics on site.At the Walt Disney World® Resort, there are fouremergency medical facilities as well as MedicalAssistance Response carts stationed at each ofthe resort's four Parks and Downtown Disney® toassist our Guests within minutes of beingnotified of an emergency.
These emergency response capabilities aresupplemented with additional resources fromlocal authorities. At the Walt Disney World®Resort, Reedy Creek Emergency Servicesprovides on-site fire and paramedic supportfrom several locations throughout the property.At the Disneyland® Resort, the Anaheim PoliceDepartment and Anaheim Fire Department eachmaintain an on-site substation to speed thedeployment of police, firefighters andparamedics when their services are needed.
Disney Parks and Resorts have deployed morethan 900 automated external defibrillators(AEDs) in strategic locations throughout our U.S.properties and on Disney Cruise Line® ships.
AEDs are simple, compact devices that save livesby accurately recognizing and treating irregularheart rhythms that lead to cardiac arrest. Whenactivated, the unit automatically analyzes thepatient's heart rhythm using adhesive electrodepads and prompts thetrained user throughverbal step-by-stepinstructions. If required,a life-saving electriccurrent is automaticallydelivered.
The American HeartAssociation (AHA)recognized the WaltDisney World® Resortwith its Heart ReadyAward, honoring thecompany's efforts tosave lives from suddencardiac arrest. To date, more than 5,000 DisneyCast Members have been trained as designatedresponders in the use of defibrillators, includingCast Members on Disney Cruise Line®'s privateisland port of call, Castaway Cay. The Walt DisneyWorld® Resort has been recognized as an officialcorporate training center for the AHA. Tobecome an AED Designated Responder, CastMembers must complete either the AHA's or theNational Safety Council's CPR/AED course, bothof which require a skills test, a written exam forcertification and biannual recertification.
23
The American Heart Association recognized the WaltDisney World® Resort with its Heart Ready award,honoring the company's efforts to save lives fromsudden cardiac arrest.
Food Safety
Disney Parks and Resorts has developed anapproach to food safety recognized throughout theindustry. Food suppliers must demonstrate properfood safety practices, prove compliance withregulatory requirements and provide food samplesfor testing.
At various stages of production, delivery andservice, food items to be served at the hundreds ofpark and resort dining locations are subjected tostrict processes that include microbiologicallaboratory testing and safety audits. At the WaltDisney World® Resort we have our own state-of-the-art lab to support this comprehensive, science-based food safety program.
Our food-service Cast and Crew Membersparticipate in rigorous formal training that includestopics ranging from proper food handling, storageand preparation to personal hygiene requirementsand sanitation practices. Electronic newsletters andother communications tools regularly update Caston food safety issues.
International RecognitionDisney has been recognized as a pioneer in foodsafety training. The Walt Disney World® ResortSafety and Health Department received theprestigious Black Pearl Award in 2001 forcorporate excellence in food safety by theInternational Association for Food Protection(IAFP). Walt Disney World® Resort director of safetywas the recipient of the 2007 LifetimeAchievement Award for Leadership in Food Safety,presented by NSF International.
Innovative Food Safety IconsWe are committed to building global partnershipsto advance the discovery of innovativeapproaches to food safety. Walt Disney Parks and
Resorts and nine other food protectionassociation members created 11 colorful iconsthat depict important food safety concepts suchas sanitation and food temperature regulations.These easily recognizable, nonverbal food safetyicons help communicate critical food safety tasksto a global food service community that speaksmany languages. The icons are quickly gainingpopularity worldwide and are used in trainingmaterials, as workstation reminders, on recipecards and in food packaging. The food safety iconscan be downloaded from the InternationalAssociation for Food Protection Web site(www.foodprotection.org).
Technological Food Safety BreakthroughsAt hundreds of food and beverage locationsthroughout our U.S. Resorts, our food andbeverage operators conduct a Hazard Analysis ofCritical Control Point program. This program,based on requirements taken directly fromregulatory food codes, verifies and documents on adaily basis that our food is stored and prepared atthe correct temperatures. For example, severaltimes per day, food temperatures includingcooking, cooling, reheating, refrigeration and hotholding are verified.
Food Allergies and Special Dietary RequestsWalt Disney Parks and Resorts has beenrecognized for its ongoing efforts to train staff tobe responsive to Guests' food requests and criticaldietary restrictions such as nut allergies. In 2005,we received a special achievement award fromthe Food Allergy and Anaphylaxis Network forteaming with restaurant industry partners tocreate an educational, four-color, food-allergyposter used in kitchens around the world. Inaddition to allergy-awareness training, our Castand Crew are prepared to handle special dietaryrestrictions such as low-sodium, no-sugar added,kosher and other requests.
24Cross Contamination No Bare Hand Contact Hand Washing Cold Holding Do Not Work if Ill
25
Lifeguard Training
Together, the Disneyland® Resort, Walt DisneyWorld® Resort and Disney Cruise Line® train morethan 1,200 lifeguards a year to monitor activitiesat these venues.
Our lifeguards must complete a thoroughtraining program that exceeds most U.S.standards and includes both a water-skills testand up to 24 hours of basic training in waterrescue techniques, CPR, basic first aid, oxygenadministration and the use of AEDs. Aftercompletion of basic training, lifeguards must alsoperform four hours of in-service training eachmonth, undergo eight hours of recertificationtraining every year and participate in frequent unannounced audits by one ofthe world's premieraquatic safety serviceproviders.
Disney’s Wild About Safety® EducationInitiative Reaches More than 85 Million People
Entertaining information is easy to remember.That's why two of Disney's most popularcharacters—Timon and Pumbaa from The LionKing—are telling the Wild AboutSafety illustrated story to millions of Guests whovisit the Disneyland® Resort and Walt DisneyWorld® Resort each year. By demonstrating thepotential consequences of unsafe behavior,Timon and Pumbaa show Guests how to staysafe and enjoy their visit. UnderwritersLaboratories Inc. (UL), known worldwide for itsnot-for-profit safety testing and certification, is afounding participant in this Disney safetyeducation campaign.
The wisecracking Timon and his sidekick, Pumbaa,accomplish their mission by learning from theirown blunders. Once enlightened, the charactersgive prudent guidance in children's activity bookswith safety-themed activities such as wordgames, coloring and connect-the-dots. Theyappear in theme park guide maps, collectible tipcards and brochures that summarize “14 GoodWays to Safer Days” messages. Among themessages:“Keep arms, hooves, tusks and tailsinside the vehicle” and “Let the cubs decide if theywant to ride.”To date, we have distributed over 1million activity books, brochures and tip cards. Weestimate our safety education campaign hasreached more than 85 million visitors through ourdedicated Web site, collateral and park maps, allcontributing to greater safety awareness.
Timon and Pumbaa will take their Wild AboutSafety message to schools across the United
States. Underwriters Laboratories, with theassistance of various units of The WaltDisney Company, will expand its youthsafety education program for kids age5-12. The Disney's Wild About Safety®lessons will encompass household,
electrical, water and recreation messagesthrough an educational and entertaining
DVD.
For additional information, tips and activities forchildren please visit Disney's dedicated Web siteat www.disney.com/safety.
©Disney
Lifeguard on patrol at one of the many pools atWalt Disney World® Resort.
Be aware, it’s a jungle out there! (Be aware of your surroundings to avoid col-lisions, tripping, etc.)
Make sure you are well enough to ride.(Don’t take rides if you are not feeling well ordo not satisfy posted health requirements orrecommendations.)
26
No stampeding! (Walk, don’t run.)
Follow the rules of the jungle.(Comply with written, verbal, and audioinstructions.)
The “Wild About Safety” story comes to life through these illustrated images:
Stay seated at all times.(Remain seated while in ridevehicles.)
Hold on to your gear! (Secure belongings while on rides.)
Have fun in the sun, don’t get overdone.(Take responsible precautions to avoidexcessive sun exposure.)
27
Paws behind the line.(Stay behind yellow safety lines untilinstructed to board a ride.) Watch over your herd.
(Supervise your children.)
Keep arms, hooves, tusks and tailsinside the vehicle.(Keep arms, hands, legs, and feet insidethe ride vehicle.)
It’s a rope, not a ride.(Don’t sit on ropes, chains, and railings.)
©Disney
Your yummies are not good for our tummies.(Don't feed the animals.)
WWATERTER
Let the cubs decide if they want to ride.(Don’t pressure kids to take rides that maynot be appropriate for them.)
Don’t wait too late to hydrate.(Drink plenty of water.)
28
Walt Disney World® Safety Exhibits
At INNOVENTIONS at Epcot®, we have teamedwith two leaders in safety to provide safety skillsand knowledge for use in the home and thecommunity. Unique interactive exhibits havebeen created where Guests can test their ownsafety skills. These hands-on experiences are notonly fun but also heighten Guests' safetyawareness.
Test the Limits LabThe Test the Limits Lab created by Disney andsponsored by Underwriters Laboratories Inc. (UL)features a variety of interactive experienceswhere children and families can “test” productsfor safety in a variety of extreme conditions thesame way UL engineers do.
The colorful, dynamic experience gives Guests anentertaining, behind-the scenes look at how ULhelps manufacturers bring safer products tomarket faster, without sacrificing integrity orquality. Guests visiting Test the Limits Lab can“implode” television screens, put vacuumcleaners through life-cycle paces and even drop
a 55-gallon barrel on a firefighter's helmet to seewhether it can withstand the impact. It's anotherexample of combining fun with learningimportant facts about product safety that affectpeople every day.
Where's the Fire?Also at INNOVENTIONS is the fast-paced Where'sthe Fire? experience. Developed by Disney andsponsored by Liberty Mutual, two teams ofGuests race against time to search each of sixrooms in a make-believe house to detect andeliminate hundreds of fire hazards.
For example, Guests search images projected ona screen in a child's bedroom, showing suchhazards as an overheated lamp, smoke detectorswith no batteries and many other subtledangers. Other rooms are similarly hazard-filledwith burning candles, flammable chemicals andfrayed electrical cords.
By pointing hand-held "safety lights" at the "haz-ards," adults and children work together to elimi-nate them, accumulate points and see whichteam ultimately has the safest house and thebest fire safety record.
Another part of the experience is the “Play ItSafe”: Don't hide during a fire house. CastMembers interact with children as special light-ing simulates the direction fire travels to helpchildren understand the best way to exit a home.This exhibit also teaches parents an importantsafety message: Develop and practice an escapeplan with their family when they return home.
Where's the Fire? Experience sponsored by LibertyMutual at INNOVENTIONS at Epcot®.
Commitment to Safety Education
Test the Limits Lab, created by Disney and sponsoredby Underwriters Laboratories Inc. at INNOVENTIONSat Epcot®.
Our dedication to our Cast and Crew is evidentin our comprehensive approach to workplacesafety, which emphasizes three key elements-Programs, Integration and Operations.
Because a wide range of expertise is needed forsuccessful safety programs, Disney's safetydepartments include people from a variety ofdisciplines, such as safety-related professionsand occupations, medical doctors, nurses, formerpolice officers and FBI detectives, professionalengineers, Certified Industrial Hygienists,ergonomists, people with master's degrees inpublic health, certified food professionals,registered sanitarians, registered microbiologistsand biologists, among others.
Safety Programs Our comprehensive workplace safety programsare designed to educate our Cast Members onregulations, industry and consensus standards,as well as our own stringent Disney standards.Our experienced and expert Safety Cast work todevelop programs that continue to improve thesafety of our Cast Members.
Safety IntegrationIn organizations as large, far-ranging andcomplex as Walt Disney Parks and Resorts,integrating our safety policies across theorganization is critical to sustaining a safeworkplace. Listed below are a few examples ofhow we do this.
Documentation and TrainingTo integrate safety programs into ouroperations, our safety teams document changesin the operations created by new or revisedprograms or safety improvements. Thesechanges then become key elements of thetraining each Cast Member receives.
Safety in Motion®Through our Safety in Motion® program CastMembers at both Disneyland® Resort and WaltDisney World® Resort learn to apply proper bodymechanics to their daily tasks. This program isgeared to reducing soft-tissue injuries byeducating Cast Members on how to do theirjobs safely and by using good ergonomicdesign.
Cast and Crew Safety
29
A Cast Member working at Disneyland®'s Pirate's Lairon Tom Sawyer Island.
A Cast Member performs an inspectionon a ride vehicle.
Internal Communication and Information SharingAnnual Safety & Wellness Fairs at bothDisneyland® Resort and Walt Disney World® Resortinvolve thousands of Cast Members in learningand sharing safe practices. Information boothsrepresenting different lines of business andexternal operating participants provide valuableinformation about topics such as staying safe inthe heat, operating vehicles safely and sharingsafety tips with Guests.
Safe D Begins With MeThis internal communication initiative raisesawareness about safety and the important roleeach Cast Member plays in maintaining it. Wecommunicate to our Cast and Crew throughnewsletters, bulletin board postings and posters.We also use creatively targeted communicationssuch as the Safe D Begins With Me! It's Nothing toBe Silent About video series for which theDisneyland® Resort received the Questar HonorsAward. This award honors outstandingachievement in corporate CD-ROMs and videos.
Cast and Crew RecognitionWe reward our Cast and Crew to reinforce andcelebrate safety excellence. For example, at DisneyCruise Line®, Crew Members are recognized withthe Safety Excellence Award for significantcontributions to safety onboard Disney’s twoships and at our private island, Castaway Cay. Theaward is part of the Safe D Begins With Me at Seaprogram, which promotes a safe ship and islandenvironment.
30
Cast Members at the Disneyland® Resort honoredwith the Questar Award for outstanding achievementin Corporate Training CD-ROMS and Videos.
31
Safety Operations
Our management and safetydepartments monitor workplaceconditions, Cast concerns and bestpractices in order to respond to safetyissues in a timely, effective manner. Weconduct regular health and safety auditsand inspections-including safety self-assessments-to continue to maintain ourhigh safety standards.
New Cast Members are introduced toDisney's safety culture through a one-daycourse called Traditions. Ourcomprehensive ongoing safetycommunication program keeps Cast Members aware of safetyissues and initiatives.
Safety messages can be found on The Hub, a Web portal; CAST TV, a closed-circuit television channelaccessible in break areas and online; and the Disneyland® Resort Line and Walt Disney World® Resort'sEyes & Ears, employee newsletters. Cast Members also experience weekly face-to-face leadershipcommunication and receive special-edition emergency preparedness and fire-prevention guides.
At the Disneyland® Resort, we post signs that mimic familiar Neighborhood Watch signs to encourageCast Members to “See Something, Say Something” and to immediately report suspicious behavior. Atboth Disneyland® Resort and Walt Disney World® Resort, we have established several ways for CastMembers to report safety concerns, including direct conversations with managers, safety committees
and designated safety lines that enable callers to inform the SafetyDepartment regarding safety issues 24 hours a day, seven days
a week. A sticker on the backside of all Cast Memberidentification cards reminds Cast Members to
call this internal resort S-A-F-E hotlineto report any safety concerns.
These efforts play a key role incontinuously improving our safety
culture by encouraging all CastMembers to embrace their
responsibility for their own safety andto guard the safety of their fellow Cast
and Crew Members and Guests.
New Cast Members are introduced toDisney's safety culture through a trainingcourse called Traditions.
At the Disneyland® Resort, posters mimicking familiarNeighborhood Watch signs, encourage Cast Membersto “See Something, Say Something.”
At Disney Cruise Line®, safety starts with buildingseaworthy vessels equipped with the mostcurrent safety features and operating themunder an extensive set of strictly enforcedprotocols.
Both of our cruise ships, the Disney Magic andthe Disney Wonder, are built to InternationalMaritime Organization standards and areinspected regularly by the U.S. Coast Guard,Lloyd's Register and Bahamas MaritimeAuthority to verify continued compliance withmaritime organization requirements.
Disney Cruise Line® alsocomplies with theInternational SafetyManagement Code forShips. In keeping with thiscode, we have developedand implemented a2,000-page SafetyManagement System forthe documentation andverification of ship policyand operatingprocedures.
To monitor compliance with both internalstandards and external requirements, our QualityAssurance Department, which reports to thepresident of Disney Cruise Line®, conducts regularaudits of ship operations and continually testseach vessel against the Safety Management
System. This closely managed system ofcontinuous improvement enables us to detectand quickly correct potential safety issues.
In addition to these internal audits, the U.S.Coast Guard conducts quarterly inspectionscalled Port State Control VerificationExaminations in which it assesses key safetyfeatures such as fire doors, centralized smoke-detection systems, sprinklers, lifeboats, life rafts,watertight doors and navigation equipment.These reviews also include observation andcritique of emergency drills.
Both the Disney Magic and the Disney Wonder areinspected by the U.S. Public Health Service, whichconducts two unannounced food safety andsanitation inspections every year. Annual scoresare posted on the Centers for Disease Controland Prevention Web site.
In addition, Disney Cruise Line® received the FoodAllergy & Anaphylaxis Network's (FAAN) Mariel C.Furlong Award for “Making a Difference.” Theaward is given to a person or business that hasdone an exceptional job in raising publicawareness on food allergies.
Safety at Sea—Disney Cruise Line®
32
Both the Disney Magic, shown here, and the Disney Wonder are inspected regularly by the U.S. Coast Guard,Lloyd's Register and the Bahamas Maritime Authority to verify continued compliance with maritime organizationrequirements.
FAST FACT: The Disney Cruise Line® crew receivesover 500,000 hours of safety training each year.
33
Safety is our most important priority at ourparks around the world. Here are just a fewexamples of safety initiatives at Hong KongDisneyland® and Disneyland® Resort Paris.For more information, visit their Web sites atwww.disneylandparis.com andwww.hongkongdisneyland.com.
Hong Kong Disneyland® Resort Brings Fun to Safety
Underscoring Disney's traditions of safety andstorytelling, Hong Kong Disneyland® Resortrecently launched its very own Disney’s WildAbout Safety® campaign in partnership withHonda Motor (China) Co. Ltd., renowned for itscommitment to quality, innovation and safety.
Extending the fun and safety messaging to thecommunity, Hong Kong Disneyland® Resortsponsored and participated in the 2006 E&MSafety Carnival organized by the Electrical andMechanical Services Department of the HongKong Special Administrative RegionGovernment. Guests were able to participate ina Wild About Safety contest at the speciallydesigned Hong Kong Disneyland® booth withDisney VoluntEARs, our volunteer CastMembers. The Wild About Safety messages andtips have been translated into traditionalChinese and also appear in park guide maps, aspecial flier, and children's activity books. Thetips are also included in the Safe D Awarenessbooklet that is distributed to all new CastMembers in the Traditions program. Furthersupporting this effort, different collector cardsfeaturing one of 14 Wild About Safety tips isdistributed each month to Guests at selectedattractions.
Safety at Hong KongDisneyland® andDisneyland® ResortParis
Hong Kong Disneyland® recently launched its ownDisney's Wild About Safety® campaign featuring safetytip cards that are handed out to park Guests.
Guests participating in the Disney's Wild About Safety®contest.
34
Hong Kong Disneyland® Resort Receives Safety Honors
The Hong Kong Disneyland® restaurants receivedawards in the Catering Industry Safety AwardProgram. The Royal Banquet Hall was awarded aGold prize in the “fast food shops serving Chineseand general categories of food” subcategory,while the Starliner Diner was awarded the Bronzeprize in the “fast food shops serving Westernfood” subcategory. Cast Members from theserestaurants were recognized for safety and healthconditions as well as their occupational safetyand health knowledge.
Disneyland® Resort Paris’ Safety Partnerships
Every year, millions of visitors from around theworld visit Disneyland® Resort Paris to share inthe fun and fantasy through a broad range ofactivities, from experiencing attractions todining, shopping and enjoying liveentertainment. As the leading tourist destinationin Europe, Disneyland® Resort Paris has made thesafety of Guests and Cast Members a toppriority. Disneyland® Resort Paris works veryclosely with local, national and internationalauthorities, continually re-evaluating securitymeasures and adapting them to currentsituations.
The Operational Security Department workswith local security agencies to adapt thenumber of security agents to fluctuations inGuest attendance. It also maintains a closerelationship with local authorities, police,constabulary, and train and subway securityservices. As a result of this cooperation, there aresecurity personnel permanently stationedthroughout the resort.
The firefighting unit constitutes the first link inthe emergency-response chain. Its mission is toprevent fire and panic hazards and to providephysical first aid. The firefighters of Disneyland®Resort Paris maintain a constant presencethroughout the resort. This Fire Prevention andRescue Department is staffed by 100
professionals divided into four firefighting forcesready to spring into action 24 hours per day.
Furthermore, the Fire Prevention and RescueDepartment cooperates closely with localauthorities in conducting full-scale simulationexercises, which allow the firefighters ofDisneyland® Resort Paris to coordinate theiroperational procedures with those of outsideagencies and to optimize such coordination inthe event of a real disaster. These simulationsalso help the Fire Prevention and RescueDepartment verify that its own responsemeasures are effective and reliable.
To read the complete Disneyland® Resort ParisReport on Safety please visithttp://corporate.disneylandparis.com.
Disneyland® Paris’ Once Upon a Dream parademarches down Main Street U.S.A.
35
Federal, State and Local Regulatory AgenciesATF (Bureau of Alcohol, Tobacco and Firearms)CARB (California Air Resources Board)California Department of Housing and Community
Affairs & Development Division of Codesand Standards
California Department of Industrial RelationsCalifornia Department of Food and AgricultureCalifornia Occupational Safety & Health Administration
(CAL-OSHA)California Regional Water Quality Control Board Santa
Ana RegionCalifornia State Fire MarshallCDC (Centers for Disease Control and Prevention)CDOT (California Department of Transportation)County Sanitation District of Orange CountyCPSC (U.S. Consumer Product Safety Commission)DACS (Florida Department of Agriculture &
Consumer Services)DBPR (Florida Department of Business &
Professional Regulation)DEP (Florida Department of Environmental Protection)DLSE (California Division of Labor Standards
Enforcement)DOI (Florida Department of Insurance)DOAH (Florida Department of Administrative Hearings)DOJ (U.S. Department of Justice)DOL (U.S. Department of Labor)DOSH (Division of Occupational Safety & Health)DOT (U.S. Department of Transportation)DTSC (State of California Health and Welfare Agency,
Department of Health Services Toxic SubstancesControl Division)
EPA (U.S. Environmental Protection Agency)FEMA (Federal Emergency Management Agency)FDA (Food & Drug Administration)FWC (Florida Fish and Wildlife Conservation
Commission)
FDLES (Florida Department of Labor & Employment Security)
FDOT (Florida Department of Transportation)DOH (Florida Department of Health)OCHCA (Orange County Health Care Agency)OES (Office of Emergency Service)Orange County Water DistrictOSHA (U.S. Occupational Safety &
Health Administration)RCID (Reedy Creek Improvement District)SFWMD (South Florida Water Management District)USDA (U.S. Department of Agriculture)USPHS (U.S. Public Health Service)U.S. Coast Guard
Consensus StandardsABS (American Bureau of Shipping)ABYC (American Boat & Yacht Council)ACI (American Concrete Institute)AIA (American Institute of Architects)ANSI (American National Standards Institute)ASCE (American Society of Civil Engineers)ASHRAE (American Society of Heating,
Refrigerating & A/C Engineers)ASME (American Society of Mechanical Engineers)ASSE (American Society of Safety Engineers)ASTM (American Society for Testing and Materials)AWS (American Welding Society)FM (Factory Mutual)IEEE (Institute of Electrical & Electronics Engineers)IMO (International Maritime Organization)NACE (National Association of Corrosion Engineers)NEC (National Electrical Code)NFPA (National Fire Protection Association)NIOSH (National Institute for Occupational
Safety & Health)NIST (National Institute of Standards & Technology)UL (Underwriters Laboratories)
Umbrella of Regulations
Literally thousands of regulations and consensus standards govern the many different dimensions of theme parkdesign, construction and operation. Listed below are U.S. examples of some of the federal, state and localorganizations that administer these regulations, as well as the various industry associations that establish consensusstandards relevant to our business.
36
How to Contact Us
For more information and updates about attraction safety or any other aspect of our resort operations,please visit the following Web sites:
Our safety Web site at www.disney.com/safety
The Disneyland® Resort Web site at www.disneyland.com
The Walt Disney World® Resort Web site at www.disneyworld.com
The Disneyland® Resort Paris Web site at www.disneylandparis.com
The Hong Kong Disneyland® Resort Web site at www.hongkongdisneyland.com
Our Web site for Guests with disabilities at http://disney.go.com/vacations/websites/disabilities/
Or contact us at:
Walt Disney Parks and ResortsPublic Affairs
500 S. Buena Vista StreetBurbank, CA 91521
818-560-7062
Disneyland® ResortPublic AffairsP.O. Box 3232
Anaheim, CA 92803714-781-4614
Walt Disney World® ResortPublic Affairs
P.O. Box 10000Lake Buena Vista, FL 32830-1000
407-828-3814www.wdwpublicaffairs.com
Disney Cruise Line® Public Affairs
P.O. Box 10210Lake Buena Vista, FL 32830-1000
407-566-3648
Hong Kong Disneyland® ResortPublic AffairsLantau Island
Hong Kong Disneyland
Disneyland® Resort Paris Public Affairs
BP 10877777 Marne la Vallee CEDEX 4 France
The information contained in this report reflects the programs in place at theDisneyland® Resort, the Walt Disney World® Resort or both at the time of publication,
in addition to examples of programs in place at Disneyland® Resort Paris,Hong Kong Disneyland® Resort and Disney Cruise Line®. Some of the measures described
herein may change as we continue to explore and apply new safety approaches.
"You can dream, create, design and build
the most wonderful place in the world. . .
but it requires people to make the dream a reality."
— WALT DISNEY
WALT DISNEY PARKS AND RESORTS500 S. Buena Vista Street
Burbank, CA 91521
©2008 Disney