report on opening dutch bangla bank fast track in collage gate

Ashikur Rahman

ID# 12102227

IUBAT- International University of Business Agriculture and Technology

Report

On

Opening DBBL Fast Track in Collage Gate

Dutch-Bangla Bank is Bangladesh's most innovative and technologically advanced bank. Dutch

Bangla Bank Ltd stands to give the most innovative and affordable banking products to

Bangladesh. Amongst banks, Dutch Bangla Bank is the largest donor in to social causes in

Bangladesh. In the whole Bangladesh there are 360 fast track of DBBL. By understanding the

market research is please to propose plan to help become even more successful. The research

shows that if open a fast track in Collage gate you will more successful. In collage gate there are

many people lives but there have only an ATM booth and one ATM machine it’s don’t fulfill

customers need. So a fast track can made their need, and to open a fast track in collage gate it

will be increase the number of customer because there are no other bank ATM booth. So people

have only DBBL account.

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Objectives:

Broad Objectives:

We know that you are provided best services in your Bank and you have every reason to believe

that the people are pleased with your services. Though you should open a fast track in Collage

gate for giving better services to the people.

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Opening DBBL Fast Track in Collage Gate

Organizational Outcomes

Increase the number of customer

Fulfill the needs of customer

Increase the facilities

Service become more faster

Specific Objectives:


Increase the service quality

Providing faster and secured service

Literature Review:

Collage gate is a most polar and under developed area in Gazipur. There live many people. Most

of the people are well educated. There live student, government employee, businessman and so

many job holder people. There are only an ATM booth which is open by Dutch Bangla Bank. In

this ATM booth daily a thousand time people are using this and out money. But machine cannot

fulfill their need. There always line outside the booth and sometimes the machine was crashed so

that people are waiting for a long time.

In case of the situation if there are open a fast track of DBBL it will be more helpful for the

customer to transact money. To transact more money other people are interested to open this

bank account and the number of customer will increase.

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Schedule:

Stage One - ReviewExamine the number of account

holder in Collage GateNovember 20,2015- November 25,2015

Stage Two - Analysis Data processing November 26,2015- December 16,2015

Stage Three - ExecutionProvide hypothesis as report and

presentation.December 17,2015- December 31,2015

Following schedule has been arranged to conduct the entire program.

Budget:

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Open fast track in collage gate

Effect

Reduce AccidentFulfill the needs of customer

Increase the service quality


Particulars Cost in Tk

Data Analysis 20,000/-

Questioner development 10,000/-

Preparing of final report 15,000/-

Providing Training 75,000/-

Total 1,20,000/-

Description of activities Nov- 20 to 25 Nov 26 to Dec 16 Dec 17 to Jan 17 2016

Examine the number of account holder in Collage Gate

Data processing

Provide hypothesis as report and presentation.

Report Methodology:

Sampling Plan:

Population:

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The population of this report project is defined as fallow:

Element : Existing individual business firms.

Unit : The population unit has been defined both male and female.

Extent : Collage Gate, Gazipur, Dhaka

Time : December 17, 2015 to January 16, 2016 (Total 30 days).

Sample frame:

The sample frame of this study will be consisted of the all people who are living in collage gate.

Sample Size:

The sample size for this study will be consisted total 1000 people who are living in collage gate

.

Sampling Procedure:

For this study probability sampling approach has been selected where each sampling element of

the population has an equal chance of being selected. Sample has been selected as random

sampling procedure.

Source of Data Collection:

I. Primary sources:

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The primary data has been collected from field survey through the questionnaire structure. The

questionnaire structure will be solved face to face interview with the selected sample.

II. Secondary sources:

For this survey I will use some secondary data related to my study field which will be collected

from the internet, company websites.

Data Analysis:

For analysis of data Microsoft Word, Microsoft Excel, different tables and graphs will be used to

make the data meaningful. Hypotheses will be developed for testing to derive a meaningful

conclusion from the empirical data. In addition, basic statistical techniques of different measures

of central tendency have been used for analyzing the data. Based on my analyzed, I will make

findings, recommendations, and conclusion.

Hypothesis Development:

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With a view of fulfilling the objectives some relevant hypothesis have been formulated

for this study:

HO: Opening a fast track is not increase the bank service quality.

HA: Opening a fast track increase the bank service quality.

HO: The number of customer will not increase and bank make profit.

HA: The number of customer will increase and bank make profit.

HO: Opening a fast track will not improve the Bank’s productivity that helps the

organization further to achieve its long-term goal.

HA: Opening a fast track will not improve the Bank’s productivity that helps the

organization further to achieve its long-term goal.

HO: Opening a fast track is not costly for the Bank.

HA: Opening a fast track is costly for the Bank.

HO: Opening a fast track is not increase the security and faster the service.

HA: Opening a fast track is increase the security and faster the service.

Hypothesis Testing:

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H1 H2 H3 H4 H5

1= Strongly Disagree 4 3 2 10 2

2= Disagree 7 4 5 17 7

3= Neither Agree nor

Disagree

3 2 1 2 3

3 = Agree 13 16 16 6 12

4 = Strongly Agree 8 10 11 0 11

Table 1 Hypothesis Testing

1. HO: Opening a fast track is not increase the bank service quality.HA: Opening a fast track increase the bank service quality.

HO: µ =2.5

HA: µ> 2.5n = 35

Since n>30, we can use z-distribution.

Total =119

X= 2.8Standard Deviation σ = 1.83Z cal = (X – μ) / (σ/√n) = 2.9

At the 5% significant level, the value of Z in Z- distribution table is Z 0.45 = 1.645 Since Z cal > Z tab. So, HO hypothesis is rejected. So at 5 % significant level, we can say that, Opening a fast track increase the bank service quality.

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Chart: 1 Opening a fast track increase the bank service quality.

2. HO: The number of customer will not increase and bank make profit. HA: The number of customer will increase and bank make profit.

HO: µ = 2.5HA: µ> 2.5n = 35


Total = 131X= 3.74Standard Deviation σ = 1.24Z cal = (X – μ) / (σ/√n) = 5.90

At the 5% significant level, the value of Z in Z- distribution table is Z 0.45 = 1.645 Since Z cal > Z tab. So, HO hypothesis is rejected. So at 5 % significant level, we can say that, the number of customer will increase and bank make profit.

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11%

20%

9%37%

23%

H1

Strongly Disagree Disagree Neither Agree nor DisagreeAgree Strongly Agree

Chart: 2 Number of customer will increase and bank make profit.

3. HO: Opening fast track will not improve the Bank’s productivity that helps the organization further to achieve its long-term goal.HA: Opening fast track will improve the Bank’s productivity that helps the organization further to achieve its long-term goal.

HO: µ = 2.5HA: µ> 2.5n = 35



At the 5% significant level, the value of Z in Z- distribution table is Z 0.45 = 1.645 Since Z cal > Z tab. So, HO hypothesis is rejected. So at 5 % significant level, opening fast track will improve the Bank’s productivity that helps the organization further to achieve its long-term goal.

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9%

12%

6%

48%

24%

H2


Chart: 3 Opening fast track will improve the Bank’s productivity that helps the organization further to achieve its long-term goal.

4. HO: Opening a fast track is not costly for the Bank.


HO: µ = 2.5HA: µ< 2.5n = 35



At the 5% significant level, the value of Z in Z- distribution table is Z 0.45 = 1.645 Since Z cal > Z tab. So, HA hypothesis is rejected. So at 5 % significant level, opening a fast track is not costly for the Bank.

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6%

14%

3%

46%

31%

H3


Chart: 4 Opening a fast track is not costly for the Bank.

5. HO: Opening a fast track is not costly for the Bank.


HO: µ = 2.5HA: µ>2.5n = 35



At the 5% significant level, the value of Z in Z- distribution table is Z 0.45 = 1.645 Since Z cal > Z tab. So, HA hypothesis is rejected. So at 5 % significant level, Opening a fast track is costly for the Bank.

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22%

37%

4%

13%

24%

H4

Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree

Chart: 5 Opening a fast track is costly for the Bank.

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6%

20%

9%

34%

31%

H5


Recommendation:

At the end of the survey we see that the people of collage gate wanted the fast track service from

Dutch Bangla Bank. It is necessary for them. If the Dutch Bangla Bank provide fast track service

definitely the number of customer will increase and also more people are interested to open

account of Dutch Bangla Banks. Collage gate people are agreed to our survey that if Dutch

Bangla Bank will open a fast track in their area the service of Dutch Bangla Bank will increase

that means at the present time people are not satisfied with their service. People are also thinks

that by opening fast track in collage gate the bank obviously make profit from there. Also by

opening fast track in collage gate will improve the productivity that helps the further to achieve

the Bank’s long term goal and objectives. The security quality of Dutch Bangla Bank will

increase and also the service quality will faster by opening fast track in collage gate. And also the

talking about the cost, everything has some cost some are big budget and some are low budget to

opening a fast track in collage gate the cost is sufficient for the bank it doesn’t take insufficient

cost which is not bare from the bank.

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Conclusion :

Bangladesh is a developing country. It is developing day by day. The people of Bangladesh also

become digital day by day. They are using latest technology. They also demanded the best

service quality from the service provider. It is the duty to those service provider to fulfill the

people’s wanted demand. Here in this report we discuss about “opening a fast track in collage

gate”. We are survey about this topic that people are need this service or not. We are analysis the

data we are collecting the data from various sources. We are talking to people that it is helps is

help for them or not. People are very interested about this that in their area they are getting a fast

track service form Dutch Bangla Bank. So we said that it is very necessary for the Dutch Bangla

Bank to opening a fast track in collage gate so that people of collage gate getting more service

from the Bank and also more people are interested to open an account in Dutch Bangla Bank.

Reference :

1. Annual Report

2. http://www.dutchbanglabank.com

3. https://en.wikipedia.org/wiki/Dutch_Bangla_Bank

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report on opening dutch bangla bank fast track in collage gate

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