report card results

8/4/2019 Report Card Results

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Question Performance on Issue

1 5 5 3 4 4 4 3 3 4 4 4 5 4 4 5 5 2 5 3 4 4 4.00

2 5 5 3 3 3 4 3 3 4 3 3 5 4 4 5 5 5 5 3 4 3 3.90

3 4 5 3 3 5 4 2 3 4 4 5 4 3 4 4 3 3 4 2 3 3.60

4 4 5 4 4 3 4 3 3 4 4 5 5 3 5 5 4 4 5 2 5 3 4.00

5 5 5 4 4 4 5 3 4 5 4 4 4 4 5 5 5 4 5 3 4 4 4.29

6 5 5 5 4 5 5 4 3 4 4 4 5 4 5 5 4 5 5 3 5 4 4.43

7 4 4 4 4 4 4 4 3 4 4 5 4 3 5 4 4 4 5 3 4 3 3.95

8 3 5 5 3 4 4 3 3 3 3 4 4 2 4 4 3 5 2 4 3 3.55

9 3 5 3 4 2 3 3 4 4 3 3 3 4 4 3 2 5 2 5 4 3.40

10 4 5 3 4 4 4 3 4 4 4 5 3 4 5 3 4 5 4 5 3.5 4.03

11 4 5 4 5 3 3 3 4 4 5 5 3 4 5 3 5 5 2 4 3.5 3.98

12 5 5 4 5 4 4 3 4 3 5 5 3 4 5 4 4 5 4 4 4.21

13 4 5 4 4 3 4 3 3 4 4 5 3 4 5 4 4 5 3 4 4 3.95

14 5 5 5 4 4 4 3 3 3 4 4 5 3 4 5 5 4 5 2 5 3.5 4.05

15 5 5 4 4 4 3 3 3 4 5 5 3 5 5 3 3 5 2 4 4 3.93

16 5 5 3 4 3 3 3 4 4 5 5 3 5 5 3 3 5 3 4 3.5 3.93

Importance of Issue

1 5 5 5 4 5 3 3 5 5 5 5 5 4 5 5 5 5 5 4 5 4 4.62

2 4 5 4 4 4 5 3 5 3 5 5 5 3 5 5 5 5 5 4 5 5 4.48

3 3 5 5 5 5 5 3 3 2 4 4 4 5 4 4 4 5 5 3 3 4 4.05

4 4 4 4 4 4 4 5 5 4 5 5 5 4 4 4 5 4 5 4 5 5 4.43

5 5 5 4 4 4 5 3 5 5 5 4 4 4 5 5 4 4 5 3 4.5 4 4.36

6 5 5 5 4 5 5 5 5 5 5 3 5 3 5 5 4 4 5 3 5 4 4.527 4 5 5 3 5 4 4 5 4 4 4 5 5 4 4 5 5 5 4 4 4 4.38

8 3 5 5 4 5 4 5 3 2 4 3 5 5 4 4 4 4 5 3.5 5 4 4.12

9 3 5 5 5 4 4 4 3 4 3 4 4 5 4 4 4 5 5 5 4 4.20

10 4 5 3 5 5 4 5 5 4 4 4 4 4 4 5 4 4 5 5 5 5 4.43

11 4 4 4 4 5 4 4 4 3 3 4 5 5 4 5 4 5 5 4 5 4.5 4.26

12 5 5 4 5 3 3 4 3 4 4 5 4 5 5 4 5 5 5 4 4.29

13 4 5 4 4 4 4 4 3 5 4 5 4 5 5 4 5 5 4 5 4 4.35

14 4 5 5 4 5 4 4 4 3 4 4 5 4 4 5 4 4 5 5 5 4.5 4.36

15 5 5 5 4 5 4 3 4 3 5 5 5 4 5 5 4 5 5 4 5 5 4.50

16 5 5 5 4 3 3 4 4 5 5 5 3 5 5 4 5 5 4 5 4.5 4.43



Fiscal Year 200X Year End Report Card Results

Following are the results from the 200X fiscal year end report card. Year end satisfaction surveys were disseminated to all CFOs

CEOs, CIOs and other members of management. The respondents were asked to rank; on a scale of 1-5, Internal Audit's performance

on and the importance of sixteen different characteristics. The results below depict the weighted average of all responses received for a

particular question as well as the total number of responses received for each rating. The Internal Audit department would like to thank

all of those who took the time to respond and assist internal audit in continuing to improve the service and quality of the internal auditfunction. In cooperation with management these results will be used to recognize service and quality related issues and focus on

particular areas to change or improve.

Performance on Issue Importance of IssueThe numbered bubble on the scale indicates the

weighted average for all answers received.

The italic numbers under each scale indicate the

number of responses for that score.

The figure above the scale indicates last years

weighted average.

N e e d s I m p r o v e m e n t

B e l o w A v e r a g e

A v e r a g e

G o o d

E x c e l l e n t

L o w B e l o w A v e r a g e

A v e r a g e

M o d e r a t e

V e r y H i g h

The numbered bubble on the scale indicates the

weighted average for all answers received.

The italic numbers under each scale indicate the

number of responses for that score.

The figure above the scale indicates last years

weighted average.

1. Ability of the internal audit department to LY: 3.86 LY: 4.54recognize and report internal control issues 1 2 3 4 5 1 2 3 4 5

0 2 4 10 6 0 0 2 4 15

Comments:

"Excellent initiative on Y2K".

2. Ability to follow up on, resolve, and close LY: 3.83 LY: 4.42

internal control issues 1 2 3 4 5 1 2 3 4 5

0 0 9 5 7 0 0 3 5 13

Comments:

"Most often I have seen Internal Audit focus on the reporting process, less on follow-up and closing".

3. Participation in improving the business LY: 3.14 LY: 4.23

performance of the company 1 2 3 4 5 1 2 3 4 5

0 2 6 8 3 0 2 5 6 9

Comments:

"The Internal Audit team is reactive in retrospective but getting better".

4. Ability of the internal audit department LY: 3.75 LY: 4.39

to gain respect of management 1 2 3 4 5 1 2 3 4 5

0 1 5 8 7 0 0 0 12 9

Comments:

"Probably management's responsibility".

"Good follow through and delivery".

"This is an area that Internal Audit can be instrumental in training and mentoring management on issues managers may not be

aware of themselves".

4.00 4.62

3.90 4.48

3.60 4.05

4.00 4.43




5. LY: 4.35 LY: 4.27

1 2 3 4 5 1 2 3 4 5

0 0 2 12 7 0 0 2 10 9

Comments:

"It used to be very high responsiveness, however this has diminished as demand has increased beyond resources available".

6. Overall professionalism and conduct of LY: 4.33 LY: 4.31

the internal audit department 1 2 3 4 5 1 2 3 4 5

0 0 2 8 11 0 0 3 3 15

7. Industry knowledge of the LY: 3.80 LY: 4.34

internal audit department 1 2 3 4 5 1 2 3 4 5

0 0 4 14 3 0 0 1 11 9

8. Utilization of best practices information LY: 3.46 LY: 4.08

in internal audit work conducted 1 2 3 4 5 1 2 3 4 50 2 8 7 3 0 1 4 8 7

Comments:

"Internal Audit seems to focus on sharing information between divisions which is appreciated".

9. Ability of the internal audit department to

integrate technology into the audit LY: 3.37 LY: 3.92

process to improve efficiency 1 2 3 4 5 1 2 3 4 5

0 0 3 9 7 0 0 3 9 7

10. Ability of the internal audit department LY: 4.08 LY: 4.41

to listen and respond appropriately 1 2 3 4 5 1 2 3 4 5

0 0 4 10 4 0 0 1 9 10

11. Integration of the internal audit department LY: 3.86 LY: 3.98

into the environment and culture 1 2 3 4 5 1 2 3 4 5

0 1 5 6 7 0 0 2 11 7

12. Materials and presentations at board LY: 3.97 LY: 4.17

and audit committee presentations 1 2 3 4 5 1 2 3 4 5

0 0 3 8 7 0 0 3 6 8

LY: 3.76 LY: 4.37

13. Effectiveness of 200X risk assessment process 1 2 3 4 5 1 2 3 4 5

0 0 5 10 4 0 0 1 10 8

Comments:

"This was excellent work!!"

Responsiveness of the internal audit department to

fulfill requests for assistance

"Our experience is that responsiveness is excellent".

4.12

4.29 4.36

4.43 4.52

3.95 4.38

3.55

4.29

3.40 4.20

4.03 4.43

3.98 4.26

4.21

3.95 4.35




14. Quality and effectiveness of internal audit LY: 3.72 LY: 4.06

reporting tools 1 2 3 4 5 1 2 3 4 5

0 1 5 8 5 0 0 3 11 8

15. Overall value the internal audit department LY: 3.72 LY: 4.43added to the company 1 2 3 4 5 1 2 3 4 5

0 2 5 7 6 0 0 2 6 12

16. Overall value the internal audit department LY: 3.76 LY: 4.32

added to your Region/Division 1 2 3 4 5 1 2 3 4 5

0 0 8 4 7 0 0 3 4 11

Comments:

"This year there were several unusual issues with which internal audit was helpful".

"I have had excellent experience with corporate personnel. Not so locally!"

Average of all questions FY98:

Average of all questions FY97:

1 3

P e r f o r m a n c e o n I s s u

3

1

4.263.80

3.95 4.37

Importance of Issues

5

Poor PerformanceUnimportant

Poor PerformanceImportant

Good PerformanceImportant

1999

200X

Good PerformanceUnimportant

4.05 4.36

3.93 4.50

3.93 4.43




General comments received:

"Staff exhibit strong, insightful industry expertise".

"Light on benchmarking, process improvement and industry best practice sharing and mentoring".

"We need to focus on key strategic areas and not administrative tactical issues".

"Very good basic Internal Audit Department function".

"Auditors need specialized knowledge for certain functions or they cannot understand the function or the impact and

importance of their recommendations".

"There is a need to audit actual outcome along with policy or process. Have experienced a positive audit on process only to

find that outcome did not match process - gave false sense of security".

"There needs to be a better way to surface issues of inefficiency to add value or improve business performance. The audit

process is great at digging into process details but at times misses the big picture".

"Very satisfied with the program. The findings follow up database that they are rolling out will be very helpful to ensure all

audit findings are addressed".

"I have seen a great change in Internal Audit over the past years. The department has changed from a reactive retrospective

process organization to one which is more real time, pro-active and value added".

"There is still more work necessary in the area of resolve and closure. It would be of much greater assistance to the divisions

if the Internal Audit department could participate in solutions to Internal Audit issues and not just the identification and

recommendation of solutions".

"Very professional group, much more customer focus as opposed to enforcement oriented.

report card results

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