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6/14/2014 Replacing Probook 4520s HDD. Reinstalling Windows 7? - HP Support Forum - 1867445

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LenSaticHonor Student

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Replacing Probook 4520s HDD. Reinstalling

Windows 7?

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09-20-2012 09:42 AMThe hard drive failed on my Probook 4520 s after only 18 months. Did a Windows disk come with the computer? If not, how

does one reinstall Windows when a HDD fails? (I know how to buy and install Windows, I'm more interested in how it is

recovered when it is stored on the failed drive r ather thanremovable media.)

The reason I'm not sure if a disk came with the computer is that we recently moved to a new state and the disk may be in one

of the, still, unopened boxes.

Thanks

Patrick Mc.

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UXsci

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Re: Replacing Probook 4520s HDD. Reinstalling Windows 7? Options

09-20-2012 09:46 AMI am working on this for you! Just give me a few minutes or so.

Thanks

I am an HP employee

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UXsciTutor

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Message 3of 7

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09-20-2012 09:54 AMI have a question for you. Do you have the product key for the version of Windows 7 that was installed on your harddrive?

I am an HP employee

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UXsciTutor

Posts: 14


Message 4of 7

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Re: Replacing Probook 4520s HDD. Reinstalling

Windows 7?

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09-20-2012 10:15 AMOkay,

This may fix your issue.

If you have the product key for the version of windows 7 that was on your computer, you can go

to: http://www.mydigitallife.info/download-windows-7-iso-official-32-bit-and-64-bit-direct-download-link...

wherein in you can download the appropriate windows 7 ISO (be sure the version is the same one that was previously

installed on your computer). Burn the ISO to a disc and then install it from the disc & activate it with your product key.

I hope this Helps!

I am an HP employee

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Message 5of 7

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09-20-2012 11:06 AMYes, I found the produck key on the bottom of the computer. It reads Windows 7 Home Prem OA.

I'm not sure if it was 32 or 64 bit, though. Is there a way to tell?

Thanks for the quick response!

Pat

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UXsciTutor

Posts: 14


09-20-2012 11:45 AMAfter researching your product, there is no certain conclusion as to what bit your operating system was (32 or 64).

I think your best bet is to try the both, starting with the most likely.
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Message 6of 7

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If you remember how much ram your computer had, this may be a clue as to what version of windows you had. If you haveless than 4GB of ram it is likely that you had the 32-bit version. If you have more than 4GB it is likely you had the 64-bit. Thismay help you decide which one you try first.

Good luck

I am an HP employee

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Posts: 3


Message 7of 7

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09-20-2012 01:34 PMI'll check the memory when I open up the computer to put in the new drive.

I'll go ahead and mark this problem as solved.

Thanks again.

Pat

p.s.: My wife wife is an HP employee, too. Former EDS employee in Airline Services.

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