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SAP CS (Customer Service)

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ing forward from Part I of this Repair Process, we would see in the Part II following 3 areas of repai rcess-

Settlement Process (to Cost Centre)

Delivery if the Repaired Component back to Customer &

Billing to customer if the component is not in warranty

8 Settlement Process to Cost Centre

w, we settlement of the service order is done in transaction KO88 as below-

k on below-

Repair Process in SAP CS (Customer Service) - PartII

Posted by Rahul Asaiin SAP CS (Customer Service)on Jul 21, 2012 1:16:16 PM

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http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/people/rahul.asaihttp://scn.sap.com/blogs/rahulasaihttp://scn.sap.com/people/rahul.asaihttp://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-iihttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121541/5.1+Settlement.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-126696/IBM.pnghttp://platform.twitter.com/widgets/tweet_button.378d258ae34e4697b1163b509c82f85f.en.htmlhttps://twitter.com/intent/tweet?original_referer=&tw_p=tweetbutton&url=http://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-servicehttp://scn.sap.com/blogs/rahulasaihttp://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#http://scn.sap.com/contenthttp://scn.sap.com/communicationshttp://scn.sap.com/activityhttp://scn.sap.com/login.jspahttp://scn.sap.com/blogs/rahulasai/2012/07/21/login.jspahttp://scn.sap.com/community/uachttp://scn.sap.com/community/developer-centerhttp://scn.sap.com/community/downloadshttp://scn.sap.com/community/uachttp://scn.sap.com/community/developer-centerhttp://scn.sap.com/community/downloadshttp://scn.sap.com/welcomehttp://scn.sap.com/community/newslettershttp://scn.sap.com/community/getting-startedhttp://www.sapstore.com/http://scn.sap.com/community/newslettershttp://scn.sap.com/community/getting-started


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eck the settlement accounting document-

see the controlling document as below which indicates costs are settled to cost centre-

9 Delivery of Repaired Product to Customer

ore, we deliver the repaired product to customer, we need to mark the service order for completion

ndicated-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121545/5.2+Settlement+Acc+Doc_2.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121544/5.2+Settlement+Acc+Doc.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121542/5.1+Settlement+Details.png


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get an option to mark the notification as complete.

check the status in the sales order for delivery creation-

es for repair services are needed to be put in the pricing condition tab-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121548/5.4+SO+Status.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121547/5.3+Notification+Closure.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121546/5.3+Service+Order+Teco.png


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create the delivery / Transfer Order as below using transaction code VL02n-

very is created as below-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121550/5.5+Delivery+Creation.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121549/5.4+SO+Pricing.png


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bound Delivery - 8112000169

nsfer Orders are created as below-

select the processing mode as below-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121553/5.7.B+TO.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121552/5.7.A+TO.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121551/5.6+Delivery.png


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put the returns delivery number for the bin selection & storage type as 904-

save the transfer order-

s can be validated in the document flow as below-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121556/5.8+Del+Doc+Flow.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121555/5.7.D+TO.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121554/5.7.C+TO.png


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issue the goods from the delivery (Return material is repaired & delivered back to customer)-

s can be validated in the document flow-

check the movement type and note that this is non-valuated
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121559/5.10+Del+601.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121558/5.9+PGI+Doc+flow.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121557/5.9+Delivery+PGI.png


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0 Billing (if out of Warranty)

create the billing document with reference to repair sales order-

ing gets pulled in from the sales order-

save the billing document and note the billing number-
http://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121562/6.3+Billing+Doc+Flow.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121561/6.2+Billing+Pricing.pnghttp://scn.sap.com/servlet/JiveServlet/showImage/38-69525-121560/6.1+Billing.png


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s is how we complete the repair process.

ase respond back with your comments / or e mail to me at [email protected] case we can improve this

her to help larger audience of SAP Community.

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Comments

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Vishnubhatta PratapJul 29, 2012 3:56 PM

Thanks for sharing CO Integrated steps as this is the grey area....typically for settlement. Very

informative article & thanks for a good cause to take pain in creating this "Integrated Process Steps".

Appreciated Rahul.

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Vishnubhatta PratapJul 29, 2012 3:57 PM

Really exceptional quality.

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Ted AndersonOct 31, 2012 6:32 PM (in response to Vishnubhatta Pratap)

Very helpfull, thanks for sharing.

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Mahesh MadhavanAug 24, 2014 7:19 AM

Really good and easy to understand!
http://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#comment-518544http://scn.sap.com/people/mahesh.madhavanhttp://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#http://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#comment-314371http://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#comment-326941http://scn.sap.com/people/ted.andersonhttp://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#http://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#comment-314371http://scn.sap.com/people/vishnubhatta.prataphttp://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#http://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#comment-314370http://scn.sap.com/people/vishnubhatta.prataphttp://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#http://scn.sap.com/blogs/rahulasai/2012/07/21/repair-process-in-sap-cs-customer-service--part-ii#mailto:[email protected]://twitter.com/search?q=http%3A%2F%2Fscn.sap.com%2Fblogs%2Frahulasai%2F2012%2F07%2F21%2Frepair-process-in-sap-cs-customer-service--part-iihttps://twitter.com/intent/tweet?hashtags=scn&original_referer=&text=Repair%20Process%20in%20SAP%20CS%20(Customer%20Service)%20%20-%20Part%20II&tw_p=tweetbutton&url=http%3A%2F%2Fscn.sap.com%2Fblogs%2Frahulasai%2F2012%2F07%2F21%2Frepair-process-in-sap-cs-customer-service--part-ii&via=SAPCommNethttp://www.sap.com/corporate-en/our-company/legal/copyright/index.epxhttp://www.sap.com/corporate-en/our-company/legal/impressum.epxhttp://www.sdn.sap.com/irj/scn/policyhttp://www.sdn.sap.com/irj/scn/policy?view=PPhttp://www.sap.com/corporate-en/our-company/legal/copyright/index.epxhttp://www.sap.com/corporate-en/our-company/legal/impressum.epxhttp://www.sdn.sap.com/irj/scn/policyhttp://www.sdn.sap.com/irj/scn/policy?view=PPhttp://help.sap.com/http://scn.sap.com/docs/DOC-18476http://scn.sap.com/docs/DOC-19361http://help.sap.com/http://scn.sap.com/docs/DOC-18476http://scn.sap.com/docs/DOC-19361http://spr.ly/SCNgoogleplushttp://bit.ly/SCNLnIhttp://bit.ly/SCNyouThttp://bit.ly/SCNFBhttp://bit.ly/SCNTwR

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