Reno FacilityVirtual Tour

2 13 August 2020 Sierra Office Solutions of Nevada / A Xerox Company

Sierra Office Solutions4710 Longley LaneReno, Nevada 89502

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Founded 1995 Located in 11,777 Sq ft Building25 Employees Covering all of Northern Nevada

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Local office includes Sales, Service, Technical SupportAnalyst and Customer Service, Full-Service Demo Hall

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Presentation Meeting RoomWarehouse, Inventory and Staging Setup Area

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The Industry’s Best Implementation and Support Team!

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Proud to support our Customers, Proud to support our Community!

Make Now Work Better

9 13 August 2020

Today’s Goal

Share our Transition Experience

Discuss Supportive Technologies

Provide Case Study Information

Generate Productive Discussion

Share Good Information, Have Fun!

Agenda

• The Sierra Experience

• Xerox T.E.A.M App

• The Future of Work Survey

• Workflow Automation

• Remote Worker / XIT Support

• Marketing and Digital Communications

• Wrap – up with Q&A

“…and the app has even been deployed at a global scale for all Xerox employees”

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“We use our Team Availability application to ensure every

employee who plans to go back to the office meets our

entry criteria”

Transition;

Sales, Customer Service, Administration

and Analysts to Remote Work-at-home

environment

Technology Enablement;

✓ VPN Expansion and Security Upgrade

✓ Cisco WebEx Enterprise Rollout

✓ DocuSign, Office 365 Expansion

✓ MS Teams Implementation

✓ Order Packet Automation Process

✓ Remote Education and Marketing Tool

✓ TEAM Availability App

11 13 August 2020

The Workplace Upended due to the Covid-19 Pandemic

weren't fully prepared to rapidly transition to

remote work.72%

said the biggest pain point

experienced during the remote work

period was technology.29%

cited inadequate remote IT support as the

biggest pain point related to tech challenges35%

also missed the accessibility and

ease of use of their office printers85%

12 13 August 2020

Planning for the Future Now

of employees

estimated to return to

the workplace within

12-18 months, on

average.

82%

plan to change their

work from home policy

within the next year,

highlighting the need

for companies to

support a hybrid

workforce.

58%

are expediting digital

transformation plans

as a result of COVID-

19 and the need to

support remote work.

34%

plan to use increased

budget on a hybrid of

remote technology

resources and in-office

resources.

40%

Businesses say they plan to return most employees to the office

eventually while expanding remote working policies.

Top 3 Priorities

2. Remote IT

support

1. Cloud-based

software

3. Collaboration

software

Open Discussionand Questions?

Alisa Bennett

Solutions Specialist

• 6 years at Sierra Office Solutions

• 13 years industry experience

• Managed SMB, Government and National Accounts

• Software and solutions specialist supporting Northern Nevada

Collaboration

DigitizationContent

Management

Security Management

WorkflowOptimization

Automation

Work has changed.Have you?

• Increase volume and variety of data

• Unstructured digital information

• Competitive pressures to produce quickly

• Need to have customer-centric processes

• Increased storage and facilities costs

• Regulations requiring security and control

• High demand to support mobile workforce

• Difficult to find and use information in paper

archives

• Information loss

Challenges

17 August 13, 2020

Xerox® Capture & Content ServicesImproved Responsiveness and Agility

Capture data from

multiple sources

Automate data

integration with

ERP, CRM

Automate extraction of

data critical to business

process

Encrypted data

storage, retrieval and

retention

Access data anytime,

anywhere

✓ Automation of manual processes: lower costs, time saved, fewer errors, more secure

✓ Easier access to data: empowered and more responsive organization

✓ Integrated repository of critical data: enables more informed and proactive business decisions

Open Discussion

XEROX® IT SERVICES

Remote Worker Package

· Computers shipped to homes

· Desktop printers shipped to homes

· Assets tagged and tracked

· Online collaboration tools

· 24/7 remote IT support

· Easy repair program

Helping your employees

transition with ease.

Network Performance and Security Assessment

• Networks can be scanned remotely or on-site

• Scans Active Directory on your Domain Server and your networked devices.

• No agents, no probes, and no software installed on the network being scanned.

• Scans for missing security patches, virus and spyware protection, OS level, password issues.

• Looks for external and internal vulnerabilities, Unauthorized web access.

• Provides a Dark Web Scan.

• Complimentary Network Security Assessment for our customers.

THE INTERACTIVE

ECOSYSTEM

FOR YOUR WORKPLACE

· Touch and Non-Touch displays

· Wireless casting from any device

· Built-in cameras and microphones

· Wireless Screen Sharing

· Remote Display Management

· Wall Mount or Cart Mount

· Noise cancellations and echo reduction

CONNECT. CREATE. COLLABORATE

Open Discussion

XMPie: Bridging Print with Digital Media

Jim McIntosh – Digital Marketing/Production

XMPie Digital marketing Platform

OUR TECHNOLOGY

INTEGRATES PRINT &

DIGITAL MEDIA TO

DELIVER

MULTICHANNEL

COMMUNICATIONS

THAT ARE RELEVANT

AND CONSISTENT.

OMNICHANNEL – ‘ONE VIEW OF THE CUSTOMER’

OUR

TECHNOLOGY

CORNERSTONESWe deliver the customer experience through an

array of integrated and open software tools.

XMPie Customers – Brands and Service Providers … Spanning Many Industries

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Retail /

Leisure

Financial/

Business

Services

Education /

Non-profit

Public

Sector/

Healthcare

Graphic Arts

Marque

accounts

A Few Things About Our Product Offering

• XMPie’s open architecture lets customers start anywhere, add capabilities, and protect their investment along the way

• Our products offer all the enablingtechnology needed to become a multichannel expert

• Our products work together and build on each other to let customers create the very creative 1:1 multichannel marketing campaigns that their customers demand

XMPie and Adobe.The Perfect Combination.

The XMPie platform natively supports the Adobe workflow across all its design applications.

Drive variability into every aspect of your InDesign

document.

Personalize images in Photoshop and Illustrator to grab attention.

Product data-driven personalized videos with After

Effects.

Harness the InDesign Server for InDesign’s advanced design

capabilities.

XMPie Circle (SaaS)

• Visualize campaign development

• Digital campaign storyboarding

• Integrates with uProduce Cross Media and Analytics

• Personal (Free),Team and Business editions

• www.xmpie.com/circle

Critical Success Factors:

• XMPie’s InDesign workflow Broadridge’s clients are

pushing for better-looking documents.

• It wanted self-control by the marketing and

communications department, and to reduce its

dependency on IT.

• It uses XMPie technology in the most classical form:

separation of Design, Logic and Data.

• The Design team creates the document template

and tests it with sample data using XMPie’s desktop

plugin to Adobe InDesign - a huge benefit.

Creation of high-volume personalized financial

documentation

Sample Document

Broadridge Financial Solutions sought to improve their

workflow for creating complex financial documents

such as pension plans, retirement planning, or other

insurance-related communications- all highly

individualized (100 p/each).

Critical Success Factors:

• Customizing templated content: XMPie was identified as the best-in-class; the

only one truly based on Adobe technology and with outstanding performance.

• XMPie’s Document Builder – the ability to upload an ad-hoc file, add tabs and

cover, define binding option, paper types, etc. and get instant pricing.

• Both will integrate into the newly designed core platform

Advanced Omnichannel-ready Web-to-Print Portal

Fedex Office is an American retail chain providing an outlet for FedEx Express

and FedEx Ground (including Home Delivery) shipping, as well as printing,

copying, and binding services.

With XMPie, Fedex Office is offering a unified experience across all platforms:

Retail visit, online, mobile, and through customer service.

Someone goes to FedEx office online and submits a file and orders print - it is

now available for re-order in all other media

For Ad-Hoc but also large repository of generic templates or corporate specific

templates, photo related applications, digital offering such as e-mail campaigns

and more.

Internal FedEx Office Slides

Critical Success Factors:

• XMPie can handle heavy volume of dynamic print

composition.

• XMPie is native to Adobe InDesign. BNP Paribas

could extend InDesign’s capabilities, simplify its

creative process, and streamline its workflow.

• XMPie’s open architecture enabled a seamless

integration with existing internal systems - a critical

requirement.

• BNP Paribas operates a large enterprise-class

XMPie solution, configured as three systems –

Production, User Acceptance Testing and

Development.

Internal Portal for Ordering Personalized Marketing Collateral

Sample Document

International bank, BNP Paribas Fortis, re-engineered

essential business processes by building an internal

web portal for local agents and bank managers to order

dynamic customer-facing material online.

BNP Paribas built their system in-house with XMPie

and integrated it with its internal systems for maximum

efficiency.

Internal Portal for Ordering Personalized Marketing Collateral

OLD NEW

Open Discussion