Syncron was selected to deliver outstanding customer service and an efficient supply chain with visibility into regional distribution centers and dealer inventories.

Controlling a complex supply chain

Renault Trucks has a network of more than 1,500 dealer locations around the world, handling more than 90,000 spare parts globally. In Europe, Renault Trucks is offering customers an extensive support program with on-the-spot repairs anywhere in Europe handled by dedicated coordinators who speak their language. Renault Truck’s business concept is of-fering the broadest and most diversified range of vehicles and services on the

market. Like all other vehicle vendors, customer after sales service is a primary tool for establishing a competitive advan-tage. Getting transparency of inventory in the dealer network has been a challengefor years in order to forecast and meet the spare parts demand for instant responses to customers’ needs.

Towards global supply chain visibility and forecasting

The Syncron Global Inventory Manage-ment solution offers sophisticated fore-casting and planning functionality that are based on highly developed algorithms. In real time, Syncron’s solution calculates and reports how many spare parts should be ordered, ensuring that the right parts are at the right place at the right time and in the right quantity, throughout the entire supply chain.

Renault Trucks implemented Syncron’s Global Inventory Management solution

For more information about Syncron and its solutions, visit www.syncron.com.

Renault Trucks achieves outstanding after sales service

The challengeRenault Trucks needed to create an efficient and transparent sup-ply chain to ensure competitive customer after sales service levels, while keeping inventory levels low.

The solutionSyncron’s Global Inventory Management solution

The results• The dealers’ total service level has been improved by 5

points • Extended supply chain visibility including 2 regional

distribution centers and 265 dealer inventories has made customer assistance much easier.

About Renault TrucksWith the wealth of passion and experience of over 14,000 employees present in over 100 countries and 1,500 sales and service outlets, Renault Trucks is a leading actor in the truck industry as part of Volvo Group. The design and manufacture of its vehicles is based in France. Its services and distribution network ensures sales, after-sales service and supply of parts worldwide. Renault Trucks supports and defends truck operators, providing them with efficient working tools their drivers can be proud of.

SYNCRON CASE STUDY

as a corporate layer that was easily inte-grated with legacy systems and standard ERP systems. The Syncron Global Inven-tory Management solution was installed smoothly at the first location in less than one month. Since the implementation started in 2003, the company has rapidly improved inventory control and manage-ment in its complex supply chain.

Managing the global supply chain easily

Today Renault Trucks is managing 265 major dealerships and 2 regional ware-houses through the simple web-based interface that is a part of Syncron’s Global Inventory Management solution. Syncron has made Renault’s supply chain visible at a corporate, regional and local level.

The Syncron Global Inventory Manage-ment demand forecast smoothes the demand variances within the supply chain to improve stocking accuracy and raise service levels, and decrease the number of rush orders. This enables an instant response to customer demands

and supports informed decision making. Renault Trucks dealers’ service levels increased by 5 points to above 95%, thanks to an improved parts inventory planning process and automatic inventory replenishment.

Whatever the time, anywhere in Europe, Renault Truck s 24/7 assistance is on hand to carry out on-the-spot repair requests with the right parts available. With the Start & Drive maintenance and repair contracts, Renault Trucks provides its customers with a comprehensive offer allowing them to fully control their budget and minimize downtime with perfect assurance.

For more information about Syncron and its solutions, visit www.syncron.com.

“Renault Trucks dealers’ service levels increased by 5 points to above 95%, thanks to an improved parts inventory planning process and automatic inventory replenishment.”

SYNCRON CASE STUDYRENAULT TRUCKS

About Syncron

Syncron maximizes global sup-ply chain performance, easily. Our groundbreaking IT solution, leverag-ing existing IT infrastructure, is rapidly implemented. Within six to twelve months, it yields performance im-provements of 20-30% in three major areas: customer service levels, supply chain process efficiencies and stock level reductions. We deliver superior results to our customers through combining software expertise with extensive experience from selected industry sectors within manufacturing and distribution. To stay ahead, many world-leading global companies have chosen Syncron: Alfa Laval, Atlas Copco, Electrolux, Metso, Renault Trucks, Sandvik, Smiths Aerospace, Tetra Pak, Toyota, Trelleborg, Volvo and VW. Syncron has offices around the world.

Contact SyncronFor more information and to contact Syncron, please visit syncron.com and choose your local office.