RemoteSupport

more productivity, less downtimereduce mobile support costs by 50%more mobile ROI

On-demand Remote Support for your mobile workforceAlways-on mobility is required by nearly every industry from manufacturing, retail, to field services and beyond. Critical business processes are now literally in the mobile worker’s hands at the register, taking inventory, collecting vitals, and making decisions. Tablets, smartphones, scanners, and other mobile devices are the foundation of information collection, from any worker in any location. Mobility is at work every day in hospitality, warehouses, vehicles, kiosks, Point of Sale, and Point of Care.

The availability of these devices, applications and mobile services is critical to business operations. Minimizing the downtime of these devices and their users is crucial to driving revenue and servicing customers.

Remote Support is critical for purpose-built, ruggedized devicesDesigned with mobile-first business in mind, AetherPal’s Remote Support makes deploying and supporting purpose-built devices and applications effortless. Remote Support provides your IT staff with real-time visibility and control of mobile devices, helping to improve productivity and efficiency while reducing downtime. Whether its connecting to mobile handheld devices for field services or enterprise tablets in a hospitality setting, Remote Support provides your IT staff with the capabilities to support the needs of business mobility.

Certifed Platforms

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Remote Support by AetherPal

AetherPal helps enterprises drive app adoption and usage through mobile task-based guides and keeps your apps running through on-demand remote support, so that you can efficiently and reliably scale your business on mobile.

CONTACT US

www.aetherpal.com

1.908.205.0102

sales@aetherpal.com

Remote Support boosts IT and mobile worker productivity• Quickly and securely connect to end user and unattended devices to troubleshoot and resolve device,

network or application issues• Remotely train users through whiteboarding to remediate configuration, connectivity, or application

problems, including WiFi, VPN and application parameters• Single pane of glass solution for managing mobility across all key platforms including Android, Windows

CE/Mobile and iOS devices• Remotely solving device related issues boosts productivity, minimizes downtime and reduces costly

device returns

Industry-leading features and functionality• Full remote control of Android and Windows devices, remote view and device streaming on iOS• Unattended access and device polling capability• File Manager and Command Line interfaces• Whiteboarding to overlay training and support information on the device• Enhanced troubleshooting with remote display of diagnostic information• Industry first advanced security and privacy controls• Single pane of glass, HTML5 management console• Scalable platform deployed to over 45 million devices available cloud-based and on premise